Mr. Raymond is the person to ask for when you have your vehicle serviced. He was helpful and made sure things got resolved. Started off frustrating--timeline kept changing, the wrong part arrived, and communication could've been better. That said, once things were escalated, the team got it done and even handled a repair that initially sounded like it would cost much more. I appreciate that effort. Very respectful PB group. Overall: rough start, but they made it right in the end. Thank you! (Reason for visit repair ac related component) read more

Pep Boys - Burnt Pigtail - Auto Repair Near Me - Kissimmee, Florida

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Go to Dons down the street, will be more honest. Pep boys wanted to charge me over 1,000 to change parts I didn't need and 220 just to remove a bolt THEY stripped, Dons gave me a fair and honest assessment. read more

Pep Boys - Auto Repair Near Me - Kissimmee, Florida

I came here because my tires were shaking when driving. Recommendation was 3 of the 4 tires needed to be replaced. All four were replaced. When my car was ready, one of my old tires were still on. Also, my tires are still shaking. read more

I brought my Honda CRV 2016 for an oil change, in Los Angeles I used to pay $60.00 for it; without looking at the car they quoted me $174.00 after they discounted a $20.00 coupon, when I questioned why so much, the men said I needed to change all the filters ( they never open the hood of my car and already was charging for the work) after that experience I just walked away, because I am women mechanics think they can take advantage. I was very disappointed! read more

I scheduled an online appointment for a routine oil change. I arrived approximately 30 minutes before the appointment time. Upon arrival, I was greeted while walking through the front doors. I was helped immediately. The waiting area has cushioned seats, a tv playing local news and a coffee station to sip on while you wait. The staff is very friendly and informative. Great service. read more

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Buyer Beware. This place is sketchy at best. I have a 2007 Prius and the aircon is blowing luke warm. Pep Boys website advertises an AC diagnostic for $35. I took my car in yesterday for the check. It is $50 to do this. I am told by Ramon, the sales clerk, the cost of checking my car is more. The test takes the same amount of time as another car, but they can charge more for a Prius, according to Ramon. Perhaps if your car is the color blue, they may charge more for that too. They also charged me sales tax as well. In Florida, the law does not allow for sales tax on a service unless parts are installed. I pointed this out to Ramon and he made the claim his barber charges tax and Pep Boys is a big corporation and always charges taxes. Ramon will argue about everything. Don't waste your time trying to reason with him, he will just argue with you. He is a "know it all". Ramon told me my condenser was bad and it would be $750 for the job of replacing it. He then told me my water pump is bad too and that was going to be another $741 to replace. He then told me I needed to make the decision now if I wanted the work done if I wanted to apply the diagnostic fee to the total. I felt pressured and scammed because I didn't have any fluid (water or antifreeze) leaking in my garage and my radiator level is normal and no indicator in the cabin warning of an overheat. I communicated my frustration and he said his manager would allow one additional day for me to make the decision and apply the diagnostic fee to the total. I left and went less than a mile down the road to Master Tech Auto for a second opinion. I'm glad I did. They didn't charge me for the diagnosis either. There was nothing wrong with my water pump at all. They replaced the aircon condenser and the entire job came to $389. Pep Boys quoted $750 plus tried to get me for an additional $740 for a water pump that had nothing wrong with it. I saved over $1100 going somewhere else. I would suggest you do that as well. These guys will try to rip you off. Very sad. Anyone doing business at Pep Boys on Vine Street, beware. Once you have your estimate, go somewhere else for a second opinion and estimate. Clearly yesterday, they attempted to scam me. I'm attaching their $35 website add for an aircon diagnostic, the receipt for tax on a service, and the estimate for my car. read more

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Only hope able to improve this mark... However to date.... I brought car in Saturday interaction was not the friendliest ...told would be Tuesday morning for sure to be ready.... I called twice in the morning to be on hold 15 minutes then cut off eventually getting thru to be told part has not arrived a d will call you once they have called the dealership.... 3 hours later still nothing I call again... Again 15 minute wait finally ah yes... Part will be here Wednesday afternoon !! All for surprine belt replacement... Fingers crossed finally get my car fully repaired back to me tomorrow!! Cost too short of $1k should me real quality ... Ready to update ...... read more

Came in as van pulling slightly to the right if I let go of the wheel it would drift right after they had completed the alignment it was pulling worse can not let go of the wheel as it would swing right. Who can they make it worse to the point it's dangerous. read more

I see why they have a 2 star rating. They really deserve a 0 star, but I had to put something! Absolutely horrible Customer service!! They way and the tone that they use with their customers is crazy. I'm very surprised that they are even still in business. The manager, Raymond, horrible!! I mean who hired him to run this store? Let alone any business. I will be reporting him and his rudeness to corporate! read more

The service writer is very friendly, however; they wouldn't plug my tire because they said it was dry rotted. Extremely silly. read more

Pep Boys - Auto Repair Near Me - Kissimmee, Florida

I made an appointment at 8am I arrived at 7:55, when checking in the tech stated no one ever made an appointment for me but I had a confirmation. I asked if he could still take my car he said no he had one car before me I said that's fine I'll wait he said it would be a 5 hour wait. Worse customer service ever! read more

I had taken my wife's van there because of it sputtering and having a major hesitation. I explain to them why I was there. They told me that they were going to investigate it and let me know exactly what was going on before doing any work. About two hours later they came back and handed me my keys and told me everything was all set. They explained to me that the van was due for a tuneup and that it was going to be $450. I then went outside and realized immediately after starting the van that it was still sputtering and the hesitation had actually gotten worse. I went back into the store and they requested to keep the van so that they could investigate it further. Almost 6 hours later they called me and told me that the problem was still a mystery and that they were not able to fix it. I then called corporate to inform them of the situation. I felt that I had paid for a job to get completed and they did not do that and that I should not be responsible to pay for the work they did when it in fact it did not fix the problem.. I tried reporting the situation to the area director as well as the store manager and got nowhere with them. Unfortunately their customer service does not live up to the reputation of what I believe Pep Boys to be. Definitely beware of taking your car here. 10-23-2019 As instructed by the Pepboys representative, I emailed them with the situation that I encountered. I received an email back stating that I would hear from someone in management within 48 hours. Needless to say, their poor customer service extends even further than just the store. I never heard from management. I then wrote a second email informing them that I did not hear from anyone and they apologized for that and said that they would update the case and I should hear from someone within 24 hours. Again, 24 hours had passed and I never heard from anyone again. I have reached out to the Better Business Bureau, regarding the situation. The customer service that Pep Boys exhibits is terrible and they should honestly be ashamed. read more

These are the most dishonest people I have ever had the experience in dealing with. I brought my vehicle in for one problem and they ended up causing 4 other problems. They are not professional they are scam artists. Do not bring your vehicle to this place. This is the Vine St location in Kissimmee,FL very bad business. read more

I came into the shop with a much larger vehicle then they are used to working on. It was a 30 passenger school bus with duelies in the back. I bought 2 tires from another business and I purchased 2 tires from Pep boys. When they first saw the bus they said that they were willing to work on it which was changing 4 tires and an oil change but that it would be a 3 hour wait. This is where the superstar of the show came in named Ramon, he is 1 of several managers on duty that manages several of the workers. Ramon took the reigns and pulled me in right away, NO WAIT!!!! I love what he stated, "With big jobs, dont over think it or it will never get done. Carlos followed the lead of Ramon and did an amazing and superb job. Amazing Customer service if you ask me. I would go to this place again if I lived in Florida. If you do live in Florida, Just ask for Ramon and Carlos! read more

I have brought my car in 3 times In the past 1 1/2. Since I had previous work and it was under warranty, I came back. Worst mistake. They are super slow. Never been to an establishment that took 3 1/2 to diagnosis what a computer system diagnosed. They didn't do anything but hook up a computer to the car. I watched 5 people..not oil changes either, come in and get serviced while my car sat there with no one attending to it. I arrived at 745am and was admitted at 8. This is not acceptable and my car was held hostage. I could not even get it back. I am not pleased and warranty or not. I won't be back. Update**** been 5 hours now since I walked in the door. 2 hours since my quote. And BTW it was an O2 sensor. Estimated work repair was an hour. Meanwhile, 7 customers have had their service completed and countless oil changes and alignments. It's inconsiderate and unprofessional. Don't come here if you expect honesty and compassion. They lie. They don't care about their customers. read more

I have received outstanding service each time I need their help with both our cars. Ramon, if in charge, always takes the time to hear me out and is notably patient when I try to explain my automotive problems In non-automotive language. That store is ridiculously busy but I have no complaints about the service or personalities. There were a few times my car was not finished in the time frame they expected, but again, no complaints. Life can be busy for all of us. This is unabashedly my preferred Pep Boys and I won't hesitate to return as needed. read more

We were in town on vacation when we had a hiccup. Marcos was very nice and helpful. They were able to help us quickly and have us on our way. read more

called for an appointment for a slow leak in tire. told me 10.30 no problem. arrived on Tim said it would be 1 and 1/2 hours. ok had to wait. at 12:30 they finally looked at car and said in repairable flat from a nail. I looked and agreed sidewall had a nail. Then they tried to tell me all four tires were dry rotted. BS! then they wanted to mount the tire on a different location and do an alignment. no! just replace the tire! These people oversell and do not speak good English. this is an 11 bay service center and just try to oversell your needs. My companion builds race cars for a living and he agreed nothing wrong with the tires except the nail. I was 100 miles from home and needed a tire. My local Pep Boys in Clearwater would never do this. Beware! read more

Lowest score allowed. Went there for a brake job, they sold me other service s including a new battery (I asked them to check it). One month later the "new" battery failed - turned out they never changed the battery. Went to another Pep Boys and received a replacement under warranty though the service manager there agreed that the battery was not new and wrote "the battery had no battery sticker and the battery looks very old". CRIMINAL I contacted the national office through their website, and have yet to hear from management. I have no confidence in the other work performed now. SAD read more

no trabajan con cauchos 35 para la alineación y eso que tengo pago el año completo

terrible service, the team didn't care, waited for 1hour 30min for a simple tyre change.

Great customer service. I seem to be prone to flats and tire pressure issues, but Ramon and the other guys always take care of me efficiently and for a good price. read more

If I could I would give 0 stars! HORRIBLE SERVICE from Ramon the supervisor, give no information, I still changed 1 tire that I needed and they put a different brand and design tire without even asking. I had to wait 1 hour and 30 minutes just to get everything replaced agAin because they didn't had the brand of tire I had on the other 3 tires. He didn't even inform what they were doing, instead of letting me know he made me wait, pay for everything and waste my time. Trash company. read more

After my last oil change on 12/28/2018 at pep boys everything was good, today I find out when getting an oil change that pep boys stripped the plug and and the shop I went to didn't want to try to remove it. We took it to 3 other places to get the oil change done and they all told us the same thing, that they couldn't touch the plug because they don't want to be held accountable for the damage another place has done. Now pep boys tells me it's not their problem and I would have to pay 50plus dollars plus fix the plug and cover for the This is terrible. This is unprofessional. I am not very amused with the situation. Update: After speaking with the Corporate office and manger of this location, they fixed my plug for free and gave me a free oil change for the inconvenience and damage one of the employees has caused. read more

My husband and I were vacationing in Florida for a month when on Feb 27 we heard a very loud knocking noise on our Caravan. A local resident recommended we take it to Pep Boys, so we did. We still needed it for a couple of weeks in Florida and to get home (Ontario, Canada). We were told it would cost $2600 to fix shocks and strut replacement. We had no choice. Once home we took it to our mechanic to find out it is a $1500 fix. We could see maybe a couple hundred dollars difference but $1000! They also recommended a list of other things needed to be done for another $1500 (which we declined). Only to find out by not one but 2 of our mechanics that none of these things needed to be fixed. We also went back for them to take off the extended labour warranty they charged us. Why would we need that we were leaving in a couple of weeks. To take advantage of people who are vacationing and are at a vulnerable position disgusts us. Shame on them! read more

BUYER BEWARE!!! With any Pep Boys, is always going to be a crap shoot in terms of service and quality. With an operation as large as it is, you might end up lucking out and having your car assigned to a crack mechanic with expert skills but....more likely than not however, you'll get someone who is underpaid, has never worked on a vehicle like yours, and doesn't give a crap. Here's my story... I had my Jeep towed in because it wouldn't start and wouldn't jump. When I Googled the issue, all signs pointed to the starter. I called PepBoys as well as a few other local repair shops to get the replacement cost. Pep Boys came in two dollars cheaper and I was an idiot for opting to save the two bucks verses go someplace better. Anywho... About an hour later, I was told the issue wasn't the starter but the alternator. Fine. What do I know about cars? The Internet said it was the starter but I figured the mechanic would know a little better. They said it wouldn't take long and they would call in an hour and I could pick up the car. They never called. I called back about two hours later and was told I could come pick it up. The battery was charging and the car should be ready when I get there. It wasn't ready. It wasn't even fixed. When I got there, I was told by Jorge that they discovered that it wasn't the alternator after all, it was...wait for it: THE STARTER. Yep, just like on the internet. Jorge was very good at recovering the situation, he really was. He charged me parts and labor only for the starter and threw in the alternator for free. I was pleased until... The car was dead a week later. When the tow truck driver came, he started the car up right away. The issue: I had a loose connector on the battery all along. Yes, I was an idiot for not checking something so simple, but wouldn't a mechanic catch this? So my only two conclusions can be that either: A) The mechanic is an idiot B) I was swindled into buying parts and labor I didn't need. Either way, it's best to stay away from this Pep Boys and go somewhere else. read more

WRONG TIRES FOR MY CAR!!! I spent $803.87 on a set of 4 new tires for my car. The tires caused massive problems pulling to the right. I brought it to several shops and spent a lot of money having alignment and balance checked. Finally i brought it to a tire shop who realized that the incorrect tires, incorrect sizes and mismatched brands were put on the car. read more

Very bad service, I have taken my vehicle back to them with the same issues they said they fixed the first initial time. They lie and cheat, told me it was something different causing the problem but the issues are the same. Very dirty people, I don't recommend you take your vehicles to this place they have no concern for for people time and hard earned money. They down talk every other mechanic company around like they're superior but they're not, the proof is in the pudding. Garbage work!!! This place needs to be shut down and everyone fired!!! Smoking at the entrance, not willing to help the elderly with a simple battery recharge or jump to get them on they're way, I literally was going to use my own vehicle to jump start an elderly couple's car because these people (a shop full of mechanics!) refuse to wheel out a battery charger... super lame place!!! Shut them down!!! Is there any decent people in this particular industry, if so where are you??? read more

Very happy with my experience here for a simple installation of a new battery. After being turned away by two Auto Zones (because they didn't have time on a Sunday during business hours), I made an appointment here and was in and out in 15 minutes. Plus the battery was less expensive. read more

We have a 2003 Toyota Sienna van. It's old, but no way should the rear passenger door - a sliding behemoth of metal - come unattached on one side. We spent the next hour with neighbors trying to reattach the thing just so the van was drivable. We used tie downs and hazard lights to get it to Pep Boys, where Service Mgr. Wanda took a look at it and sought out the one guy who might be able to do something about the problem. Gerardo took one look, then announced he thought he could fix the door. We wandered around worrying for about two minutes before Gerardo came in and told us the door was fixed. Not repaired (that'll take Toyota and some new parts) but secured enough to drive the highway. Two minutes to do what several of us couldn't even get close to in an hour. Both Wanda and Gerardo were professional, friendly, knowledgeable and wouldn't give up on our problem until it was fixed. And for that piece of mind we were charged...well, I don't want to get anyone in trouble, but we left with the money we walked in with. Our experience with Pep Boys was terrific. Wanda helps provide personalized and effective service and Gerardo - who has once before worked on our car - really knows his stuff. He won't attempt what he can't fix and will fix nearly anything else. Always with a smile, too. read more

The mechanics that work on the cars talk way to much and take way to long to complete a job even a simple oil change I don't blame the staff that try to help customers but everyone else is useless When they do work on cars they tell you other problems with the car that you might already know. read more

Arrived at the location on Vine St Kissimmee FL at 7am that's what it said online on there page they were open at employees were going in and I was at the door I said good morning to the 3 of them and they grunted and opened the door and slammed it in my face and then locked the door and it said opened at 730 am I feel the employees should of told me instead of being extremely rude. Maybe they should change the time on there website page I will never go there again I would advise you to never go there very rude people read more

Twice now since visiting the car still not fixed, getting towed again and possibly more repairs.... was the water pump really bad or just a shady shop taking advantage of a young adult. Worst $1386. I've ever spent! read more

Recently took my 2018 Vehicle into Pepboys because I had a nail in the rear passenger tire. I asked if they could take a look in that patch it or plug it for me. I waited about 1 hour before I was called and they guy tells me who I surmise was a manager that he was unable to patch the tire and then said come out side and I will show you. He pointed at my tire and said something about some dry rot and then says to me and your other three tires are not in good condition so you just replace them all. I was actually stunned, I said what did you say about my other tires, he said they were now starting to show some wear a little bit. I looked at him and said, just drop my vehicle and I will go somewhere else. Took my car to Walmart, had my tire repaired for just under $11.00. So beware of taking your vehicle here. read more

1 star is way to much to give this store and staff. I'm not the type of person to write any bad reviews on anything. So I show up @6:45pm I need 1 tire fixed. The guy says we are short staffed and we could only put a new tire in your rim, but you have to put the tire on yourself. He says because they are about to close in an hour. read more

Omar, Marco and Ramón are top-notch customer service reps. They helped me with an unplanned purchase of four new tires, a surprise free battery replacement of one that was no good even though it was new, and I appreciate their outstanding pleasant personalities. I always look forward to those two gentlemen,in particular, whenever I return for car service. In addition, the last two online reservations were sent to the wrong location, and when I arrived at Vine St where I always get the work done, and showed the reservation, Marco honored my reservation receipts, and simply fit me in the morning schedules. read more

Highly disappointed! My 2007 mitsubishi eclipse engine would not turn over. I had my car towed around 11am to Pepboys for there free computer engine diagnostic. Triple A dropped off the car and key. An hour later they called and informed nothing came up with the computer engine diagnostics. For $80 they could further inspect the car to figure out the problem. Okay sure, I really have no other option. So I wait and receive a call around 4pm with the estimate. I need a new timing belt , and crankshaft sensor total cost to repair my car $1254!! Alright so I was curious how this all added up to be this expensive. I take a trip down to pepboys in my other vehicle. Get there wait about 5/10 minutes to be helped by the service people. My mother was along with me, the lady behind the service counter said "Can I help you,sir"'... Pause then corrects "mam". I'm sorry but if you can't tell the sex of your customers, you shouldn't be using gender specific terms. Anyways, I am then handed over to a guy to be explained the estimate. He shows me the paper and I was blown away by the labor, almost $800 for labor. I understand timing belts aren't the easiest thing, but that price is outrageous. My mom starts asking what does it need just to start, the guy said everything. Well I don't have that kind of money, so the guy starts bargaining that they could do it for $800. Again I'm not paying that for such an up charge on labor. So I say no, and get cashed out for my $80 diagnostic. Which that total actually came out to $103, so much for the $80 quote. The next morning I have my car towed to tire kingdom, show them the parts I need from the paper pepboys gave me. They said they would do the same amount of work for $616. So I give the guy my key ,which had been taken apart for a new battery. He saw my key and knew right away it was the dead battery in the key. Mitsibushi car keys have a transponder in them, when disconnected the car will not start. So how did all these service people, and mechanic miss this simple fact. I would've paid $1254 for work that did not need to be done. I will not be going back to them. read more

Pep Boys - Pep boys invoice - Auto Repair Near Me - Kissimmee, Florida

My wife brought our car in to get an oil change and to have the tires rotated. They told her she needed following unnecessary work done: Change the valve cover gasket = $346.80 Install a radiator hose package= $142.17 Remove or replace the Thermostat =$153.00 PEPGUARD Extended labor warranty $22.95 Total $664.92 They also said the front tires weren't good and refused to rotate them. WHY LEAVE THEM ON THE FRONT WHICH IS THE MOST DANGEROUS PLACE TO HAVE A BLOWOUT??? The back tires are fine and have at least another 20-25K left on them. I had someone check the hoses and he said they have about five years left on them. I ended up buying two tires online at another company and will have them mounted so we have peace of mind. 1.5 stars? Only because this Yelp site includes 3.5 stars for their Winter Park store which is around 45 minutes away from Kissimmee. I'd STAY AWAY from this place if I were you because they appear to lack skill or are shady. read more

Online scheduler is convenient but will never choose this store again. The employees are rude, especially one named "Ramon". Never had an issue with PepBoys, but will not come back here again read more

Took our perfectly working Toyota Camry in for a belt and oil change. Walked away with a bill of over $1400! They replaced the rack and pinion steering for no reason at all... all that was missing was the boot. Major sounds began the day after we picked it up... took it to a reputable, non-commission based mechanic and he actually showed me the problem on the lift. He stated he could fix it, but it was still under Pep Boys 90 day warranty. Just received a call from their manager stating they found no problem. We are following up hardline. DO NOT USE THIS COMPANY!!! THEY WILL RIP YOU OFF AND LIE STRAIGHT TO YOUR FACE!!! read more