1 STAR -- I came in for an oil change and was quoted $769.55 for a repair that apparently wasn't…read moreneeded
I brought my 2011 Lexus ES 350 to the Tires Plus at 4801 Kirkman Road, Orlando, FL, on July 31, 2026, for an oil change.
While I was there, I was told that both the left and right LED license plate light assemblies needed to be replaced. I was given a written estimate for $769.55 -- $279.98 for the parts, $402.60 for labor, $40 in shop supplies, and $46.97 in tax.
I did NOT authorize the repair because I wanted another opinion.
I had someone else inspect my vehicle, and he discovered that the existing license plate light assemblies were unplugged. He reconnected them, and the lights immediately came back on and worked. No replacement of either assembly was necessary to get the lights working.
On August 3, 2026, I returned to the Kirkman Road location with the person who found the issue. I spoke with Service Advisor Michelle, who told me that the person who initially inspected my vehicle was technician Brian, not the master mechanic.
I asked the manager how I could have been given a $769.55 estimate to replace both assemblies when the existing assemblies worked once they were reconnected. Instead of explaining how the original diagnosis was reached, the conversation focused on why someone would have unplugged the assemblies.
I don't know who unplugged them, and I'm not claiming that I do. My concern is the diagnosis. I came in for an oil change and was presented with a nearly $770 repair recommendation. Had I not gotten a second opinion, I could have paid for two replacement assemblies that were apparently functioning properly.
I also asked the manager for the district manager's contact information and for a corporate customer-service number. I was told that the only number available was the store's phone number.
I have since contacted Tires Plus customer service to formally report the incident and request that the original diagnosis be investigated.
My advice to other customers: If you're given an expensive repair recommendation at this location, get a second opinion before authorizing the work.
I am leaving this review because customers deserve to know exactly what happened to me. I hope Tires Plus investigates how this diagnosis was made and provides an explanation.
1 STAR -- I came in for an oil change and was quoted $769.55 for a repair that apparently wasn't needed
I brought my 2011 Lexus ES 350 to the Tires Plus at 4801 Kirkman Road, Orlando, FL, on July 31, 2026, for an oil change.
While I was there, I was told that both the left and right LED license plate light assemblies needed to be replaced. I was given a written estimate for $769.55 -- $279.98 for the parts, $402.60 for labor, $40 in shop supplies, and $46.97 in tax.
I did NOT authorize the repair because I wanted another opinion.
I had someone else inspect my vehicle, and he discovered that the existing license plate light assemblies were unplugged. He reconnected them, and the lights immediately came back on and worked. No replacement of either assembly was necessary to get the lights working.
On August 3, 2026, I returned to the Kirkman Road location with the person who found the issue. I spoke with Service Advisor Michelle, who told me that the person who initially inspected my vehicle was technician Brian, not the master mechanic.
I asked the manager how I could have been given a $769.55 estimate to replace both assemblies when the existing assemblies worked once they were reconnected. Instead of explaining how the original diagnosis was reached, the conversation focused on why someone would have unplugged the assemblies.
I don't know who unplugged them, and I'm not claiming that I do. My concern is the diagnosis. I came in for an oil change and was presented with a nearly $770 repair recommendation. Had I not gotten a second opinion, I could have paid for two replacement assemblies that were apparently functioning properly.
I also asked the manager for the district manager's contact information and for a corporate customer-service number. I was told that the only number available was the store's phone number.
I have since contacted Tires Plus customer service to formally report the incident and request that the original diagnosis be investigated.
My advice to other customers: If you're given an expensive repair recommendation at this location, get a second opinion before authorizing the work.
I am leaving this review because customers deserve to know exactly what happened to me. I hope Tires Plus investigates how this diagnosis was made and provides an explanation.
