The service at Firestone Complete Auto Care⁠ was good, and the staff was helpful and professional. However, the wait time was longer than expected compared to the original estimate. Aside from that, everything went well. read more

The manager named Manny is completely incompetent. Put the wrong tire on my car and blame me. Avoid this place at all cost go somewhere else !!! read more

I made such a mistake taking g my porsche over there. They damage a tire and told I've to leave the car over night because they have yo order it. I was so stupid, naive and left over night a d my car start5 giving me trouble after that. Who knows what they did to my car. I then requested a video from my services and said they didn't have a video. read more

I arrived early, was told my wait would be less than 1 hour. I left 2 hours and 50 minutes later. The only service was an oil change and a tire rotation. I was told my car was going to be pulled around right now. I went outside, it was raining, I came in after a few minutes and looked through the window and my car was still on the lift. It was at least 10 to 15 minutes later before I actually got my car pulled around. When I paid for the service I was told the keys would be in the car. I waited at the front door for the car to come around, walked out in the rain got in the car, which was parked at least six spots away from the door and there were no other cars in the front--all the spaces were available. No keys! I walked back in and was given the keys. I was the only car in the bay for over an hour and the only customer there for an hour. No one came in when I left. There were three to four people inside the office area that stood around talking, using the phone, and eating, and at least six mechanics in the Bay area, all doing nothing. Black Friday, no business, and I waited 2 hours and 50 minutes. Very dissatisfied. read more

Carlos should not work in customer service. I was told to come here for an oil change and alignment. That was the biggest mistake. My fiancé walked in and Carlos who was very rude, acted like he did not want to work. We asked if it was appointment based and he continued to ignore us. Which we ended up leaving. I tried calling the store to speak to management, Carlos answered once again and hung up once he heard my voice. Very unprofessional. I walked back in to talk to the manager which didn't do anything, then Carlos came back to yell " I don't care lady go home" which topped off the unprofessionalism. Don't waste your time or money with this place. read more

Firestone Complete Auto Care - Oil Change Stations Near Me - Kissimmee, Florida

Do not bring your car here. The men here do not know much about cars. They cracked my oil pan and made me pay for it. They also tried to blame it on another company saying that they were the last ones to give me an oil change but they took out my drain plug and cracked my oil pan. My car needs an evac system to do the oil change. Firestone cooperate also denyed my claim to get a refund despite their workers messing up my car. read more

Firestone Complete Auto Care - Oil Change Stations Near Me - Kissimmee, Florida

Absolutely the most amateur mechanics ever. Wondered why the the 2 Firestones in Lake Nona were AAA rated and this one was not. Now i know. read more

This place is a joke. Booked an online appointment and I know that this doesn't always mean it's available. Got a call and he seemed annoyed that I asked when they had availability as the online booking system had appointments available all times the next day. Never offered to help rebook and seemed uninterested. I get everyone is busy and no one wants to work. A simple apology on the online system and offer for next available appointment would have been sufficient. Booked with another location not far away and they seemed willing to help. Such is life in 2022. read more

Do not take your car here - shady business practice. Quoting me thousands in services I didn't need. Lied to my face regarding the requirements for rotor change during brake pad replacement, wouldn't tell me the measurements of rotors upon request. Took it to an honest shop who told me my rotors were in good condition, no replacement needed yet. Stay away from Kissimmee Firestone read more

Disappointing customer service! Some other locations have better customer service. Service not performed as requested! Watch out!!

A simple oil change ended up with oil getting on ignition coil, destroying it, causing misfires on the way out. They couldn't even handle that. Never going back, trust the bad reviews, you'll end up paying more. read more

negligence and malpractice, this location did a coolant repair & forgot to put the valve cap back on my car. I drove to work the next morning and my car started smoking, come to find out there was coolant that exploded all over my engine and my car was overheating due to this locations negligence, I missed a full day of work and my engine now has further damage to it. read more

Amazing service, went to 3 places before here but here they just treated me fair and even let me know positive and negatives of the repairs I needed and not pushy for sale as well , highly recommend, I did tires and oil here read more

Amazing courteous service. I never write reviews but this was above & beyond. I took my car here after blowing out a tire on my way up to Disney World. I called them. Dropped the car off, and they took great care of my car, and did a quick & efficient job. They made sure the interior of my car did not get dirty at all, since it has white leather & I have had times where I see tons of black marks inside the car after people do work on it. Great service, 10/10. Thank you. read more

Firestone Complete Auto Care - Oil Change Stations Near Me - Kissimmee, Florida

The manager is not professional and being bad attention to me. He try to focus me replace four tires instead two tires. I was told him that front tires are still good so we don't require to replace all. Only I want to replace rear two tires which is most important, then he start argue with his awful attention. I make a decision to walk away and won't rerun this store anymore. I recommend you to visit other tire center who is very honest and respect of you. read more

Took my car for an oil change, was told it would be about two hours, dropped my car off at 12pm called and spoke to Chris at 2pm he said come in 45 minutes, it's now 5pm and I'm still waiting for my car to get serviced. Chris was extremely rude and ignored a line of customers in the lobby several times. He had the worst tone/attitude. He spoke down to customers and spoke to them like they were stupid. The customer service was terrible And on top of being terrible they were very pushy telling me I needed new tires and had an oil leak. My oil was not leaking when my car was brought in. I WILL NOT BE BACK read more

I made an appointment for 11am and 12:30 my car still wasn't even moved. Customer service was awful. Never going here again.

They don't get a star at all! Went in for tire balance and alignment only, told them no rotation it was just done at the dealer. Of course they do the rotation anyways and since it's 7pm they are closed so they tell me I'll have to come back to rotate my tires. I raised hell and walked out where my truck wouldn't crank so they killed my battery somehow! Beware of idiots!! read more

People have no freaking idea what there doing. Have been back 3 times for the same problem. On the 3rd time I dropped my car off at 8:30 am. I was called at 11 and told my car was done. My wife drove it 1/2 mile and it was doing the EXACT SAME THING. Now, its 4 in the afternoon and I'm still sitting here. Totally unacceptable and waste of a day. It should have been diagnosed correctly the first time!! read more

I have a Jeep and Monica one of the employees does too so she is usually my go to person! I appreciate her honesty and feedback on what to do. I made an appointment about a week and a half ago because they are always busy and I can't be without my car for long! I came in today a little over 8 am they still got my car in right away and brakes were done in about two hours! I appreciate how they always explain everything with detail (I'm that girl that doesn't know much about cars) and have the patience to do so! Every time I call or come in they greet you with a smile and all. Made the process super easy this morning! read more

This place is a gem. My wife had to take our Ford Explorer Sport there a few weeks ago due to a bad wheel bearing. They were right on the money replaced the bearing and charged a very reasonable rate. It's one less hassle knowing you can depend on a service center to be honest and dependable. I recommend this location for any car service. They are professional, clean shop and super friendly front staff. read more

They told me 7 hours for a oil change. What the ham are you doing with it for so long??? Walmart does it for 1-2 hours smh.

Terrible place, tried to tell me a nail in my tire was not repairable. Then didn't even put air in the tire for me to go across the street, and had me wait to give me my keys back till my tire was flat. Just go across the street to E.J.V they will take care of you with any tire issues. read more

I took my tire in because it had a nail. After a two hour wait they told me they couldn't repair it. So I repaired it myself. Three days later the valve stem blew out. I came back in order to have them correct the valve stem and waited in the lobby 45 minutes before I was able to speak with anyone. read more

This place has to be the worst tire shop I have ever encountered, the shop is open from 7am-7pm I called them at 6pm told them I had to get my car towed to them and asked if they had my tire in stock they told me yes but the only tire they had were rally tires the most expensive ones I told them that's fine and I'm on the way I asked them if it was something we could take care of tonight they told me yes. Once I arrived at 6:50 the doors were locked someone came to the door asked if he could help me I told him about the conversation over the phone he insisted that "I must have called the wrong one" so I then told him that the only tires he has in stock for my car is the rally tires he then confirmed I was correct. They then told me they couldn't get to my car until the next morning which is understandable. I called the next morning at 9am they told me they were working on it so I showed up at 10am when I arrived I noticed 5 employees standing in a circle having a conversation or break I would say.. the garage is full of cars and no one is working I asked them what was the estimated time on my car to be finished again a tire change.. he then told me it would be another two hours and they are short staffed and pointed at a sign that also said they were short staffed at the moment. I asked him what Could possibly take a shop 5 hours to change 1 tire. His only reason was being short staffed mind you all 5 employees were huddled around taking a break.. I asked him to please remove my car out of the shop that I was going to take it somewhere else and his response was ok "stay safe out there" the work ethic in this shop is terrible the customer service might be just as bad I wouldn't recommend this shop to any one. read more

This place is a joke, went in for a alignment and oil change on my 2017 jeep, and left with a extra noise problem in the front when i brake. I come back and the guy had no clue of what the problem was and this is the guy who works on cars all the time. So long story short beware where you go read reviews. Now i have to go back to the dealership to figure out a problem that started in this place. read more

I'll give them two stars because I didn't have an appointment. I have been sitting here for 2.5 hours and my tires still aren't on my car. They literally just started working on my vehicle. When I asked how much longer it would take, the firestone employee (clearly hating life) asked me if I had an appointment. I said no. He recommended making an appointment in the future. I mean, I know I didn't have an appointment...but waiting 2.5 hours just seems unreasonable. There weren't that many peeps there. read more

I have a few years of history with this location. While I'm not necessarily fond of the recent increase in price on oil changes, these guys are very reliable, and don't try to sell me what I don't need. More recently, I decided to try another shop, in light of the price difference; regrettably, I was more disappointed in the other shop as opposed to this one. Frankly, part of me wishes I spent the extra $10 to go to this place after the last shop that worked on my car. The wait's admittedly a little more than I'd like, but at least I know what I'm getting. Not to mention, Firestone didn't literally do anything to damage my car like the last place! I also had a tire change done here. One day, my car decided to run a red, despite my brakes trying to suggest otherwise. I admit the tread on my tires were really poor... It was a scary experience, and I was fortunate that there were no other cars in front of me. In light of that situation, I felt it would be safer to bring my car to them immediately. To my benefit, the price I paid on the tires were more than reasonable too, considering they were having a sale on them that day. While I haven't had a need to refer to it yet, they also provided a warranty service for the tires I bought. Overall, I'd say this place is the most reliable shop I've ever been to when it comes to car service. I hope they reconsider their price on oil changes though... Maybe I wouldn't be so reluctant about going in again! read more

I have been driving and having cars serviced for more than 40 years, and Kissimmee Firestone is without a doubt the worst auto center that I have ever dealt with. "Carlos", the manager, is not only rude, unprofessional, and cocky, but a liar as well. I took my wife's car in for what eventually turned out to be no more than "adding lubricant to a brake pad", but it cost me more than $1,300.00 between unnecessary repairs, UBERing to a car rental place, 1 week car rental, and then coming back the following week from West Palm Beach (175 miles away) to discover that the car was worse off than when we left it there. Chris, the on-site manager that Sunday when we went back to pick the car up, was the only reason that I gave it a "1" star, outside the fact that I couldn't rate them worse. He seemed genuinely concerned about the issue and corrected the issue (the reason it was brought in the first place) within an hour. $1,300.00+ later and the inconvenience of driving from (Kissimmee) to West Palm Beach and then back to Kissimmee the following Sunday for ultimately unnecessary repairs and then the car was worse off than when we left it there is not only ridiculous, but even made worse by the rude attitude of Carlos. Shame on Kissimmee Firestone. Shame on Firestone National. I will NOT let this go. My advice...stay clear of this auto center. read more

These people have the worst attitude and repair guys cannot Repair anything. Take if from a former car guy stay away.

The issue that irritates me the most concerning any business is terrible customer service! ...I arrived for my 12pm appointment on Tuesday May 12, and immediately upon entering the lobby, the older female front desk agent told me not to come any closer to the front counter because I wasn't wearing a mask? I read the information provided that was posted on the front door before I entered to see if this location allowed customers in their lobby? The information provided did not say masks were required? She then asked me questions from 20 ft away as I was only one step inside the door. She asked me my name and if I had an appointment? She then printed out some paperwork and set them along with a pen on a separate counter. I was not given any information about what was on the paperwork? She merely asked that I initial them and she would be with me shortly. Upon review of what she printed out, I noticed that the services listed did not cover the problems that were wrong with my vehicle (2016 Chevrolet Sonic RS Turbo)? I ask her why she thought I was there? She told me that I was there for an oil change and service inspection? I told her that I was there for a tire inspection and possible tire fix or replacement? She took the paperwork and said she would fix it. She then took my keys and wheel key... My issue is that she never asked why I was there or if I needed anything else? She was not concerned about trying to sell me any number of services that Firestone provides? I need 3 other issues solved with my vehicle that if I was asked, I may have brought to her attention. I guess I will take my business elsewhere? ...I do not understand why a business would have front desk agents working who do not care about making money for their business? ...I will say, that since I did not feel welcome in the lobby I waited outside, and watched the mechanic work on my vehicle from across the parking lot under a tree. I did not catch his name, but the mechanic noticed me standing there and asked if the car he was working on was mine? I said it was, and we had a very pleasant conversation about why I was there and what my issues were? He let me know about everything he would be doing and he asked if there was anything else I needed? He seemed extremely efficient and only took about 30 minutes to work on what was a tire puncture. After he was finished, I walked back into the lobby and was not greeted or even acknowledged. After 5 minutes the gentleman front desk agent (Paul) let me know I was "all set", he asked if I needed anything else, and he went through the process of updating my information (as I was a new customer to this particular Firestone). I let him know that I was having an issue with the Firestone app, so he made a phone call and took care of my Firestone Credit Card issue! Paul gave me the GM's business card and wrote down the store number. I will say that during my interaction with Paul, the female front desk agent (who had checked me in) tried to interupt our conversation three times! As not to have an argument, Paul was professional enough to not pay her any attention, but to merely interact with me (the customer)! Paul was outstanding! The actual facilities seemed very clean...That woman probably has issues with having to work while there is a minor health crisis going on in this country? In my opinion, if you do not want to work, STAY HOME!?! I work with people everyday, and I feel there is no excuse to be rude to costumers?! ...I probably will be back to this location as Firestone is my desired company to take my vehicle and it is the nearest location to where I live. However, if that woman is working, I will probably ask for a different agent or manager to check me in?! read more

Wow, this is by far the best location for auto care and tire services I've ever encountered. The staff is certainly professional, courteous, and knowledgable. Surely no one is happy to spend hundreds of dollars on tires, but the staff makes you feel much more content by helping you find the right deals and saving you some money. What more can you ask for? The waiting area is not so bad either with comfortable chairs and free Wifi. The free Wifi is the most important part! Seriously, how come other auto care facilities don't offer free wifi?Firestone is helping you save money and data! read more

This place is awesome!! We were driving through to Claremont and car died. They stayed open for us to fix an alternator and made our family Christmas trip a success. All the of the mechanics here were waiting for us. read more

I've been going to this Firestone for about a year now. They're the most knowledgeable place I've been to, and I've never had a problem come back up after taking it to them. They haven't upsold me on anything- I went in once expecting to need a new tire, and they were able to repair it for way less. You should expect to make an appointment, and I just leave it there for the day- they're always busy, which in my opinion is a good sign. Plan your day appropriately and it isn't an issue. read more

When I first walked in I was welcomed with a warm smile by Alex. This guy goes above and beyond for his customers made it feel like I've known this guy for years but I have just met him. I went in for a standard oil change and to check out my engine since my check engine light was on. Turns out i had a bunch of stuff wrong with my spark plugs and something to do with my exhaust. (I'm a firefighter not a dame mechanic lol) Felix my tech took care of my care in a timely manner and even showed me the gunk build up and the smoke that came out of my car. These guys know what their doing and are very professional and recommend only the best for your car to keep running smoothly. Thanks Alex and Felix read more

soloved my cars problem that two other auto shops couldn't solve, with very reasonable price. The mechanics are patient and nice. Highly recommended. read more

Went in for a replacement of all my tires. Staff was professional and courteous! Waited in the lobby for about 2.5 hours (they were short staff this day) but I didn't mind. There was a TV, free coffee, and Wifi. Staff members kept me updated on the status of my car without me even asking, which was very appreciated. Nice lobby, with comfy chairs. Thanks Firestone! read more

They were able to determine an ongoing issue I had after I had body work done on my car. Great customer service and skilled mechanics. I definitely will come back for future service. read more

Excellent! Honest!!! Sensor just needed to be reset. Could have tried to sell me the "FARM". I recommend!!

Fantastic work, efficient, friendly. I don't know squat about cars, but it seemed to be a good deal. They took care of all of my concerns, and the wait wasn't too bad either! Could use better coffee in the afternoons, but the couch was comfy so I was able to hold it together. read more