Always friendly very helpful fast an caring with great customer service that never end

So confused! Hours say 8am-7pm. I've came by a few times to get my oil changed maybe 5-6pm and they were closed. No warning on the doors or anything. Also confused because I've seen a woman there in uniform and she just stands outside talking on the phone or with other people like she's lounging. Does she work there? And if so why isn't she doing anything? There's also a man who looks like he's working on vehicles but is in regular shorts and T-shirt. I looked up policy and they say required pants/uniform. I do want to thank the young man at the front who helped me get my oil change scheduled and the mechanic who did it. read more

Called around for estimates to change spark plugs. PB was $200 less than all the others. Made an appointment for 11 and dropped off at 11, was told two hours. 4 hrs 15 minutes later it was ready. Good thing they're cheaper. read more

I scheduled an engine inspection and drive 50 minutes and show up 5 minutes before my appointment only to find a hand written note on locked door that said "out to lunch until 1:40".so I called and the person on the phone told me to go ahead and come in there was someone there waiting. I told them no, it's locked and I don't see anyone inside she put me on hold again, waited to long so I hanged up called again and some guy said oh I tried calling you at 1:16 we don't have techs and have too many cars waiting..What is the whole point of scheduling an appointment for then. How is he gonna call me to reschedule when I'm already there since 12:55 after driving 50 minutes to get there. There was no apology either. Not going back the customer service sucks. read more

My boyfriend and I were in the desert over the weekend for the Coachella festival and other events, his tire went flat the day we're heading out and no other tire shops had his exact tire size since he drives custom Mercedes Benz - but Brian from Pep Boys in Hemet got the job done! They were beyond helpful and we are super grateful. We drove through a storm for over an hour just to get their help and make it home safe. Highly recommend this pep boy location. Ask for Brian!!! read more

Excelente service. Jose is the guy you want to go to ask for him if you need any help.

This experience has been unprofessional, dismissive, and unacceptable. Despite spending over $2000 in repairs within a 10-week period, I was treated disrespectfully over a matter as minor as four plastic fender clips! I had service rendered for the replacement of two front tires, the rear rotor replaced, and the radiator replaced. The fender clips were missing, causing one fender liner to detach from the vehicle and drag on while I was driving. I noticed the driver's fender wheel liner is also missing the clips. I went to the store to address the issue with Service Manager Rheanna Frey and Matthew R. I was directed to proceed with a formal complaint to headquarters and leave their store! Not only was the workmanship questionable, but the follow-through and accountability were severely lacking. read more

Pep Boys - Fender Liner Retainer clip missing - Tires Near Me - Hemet, California

Although i was stuck in the shop for a hot minute, roughly 8 hours, they got my beat up car sounding brand new!! they did a free inspection when they went to replace my to replace my wheel bearings. They explained to me and showed what each thing did and how it benefited my car. The people here were overly kind, amazing customer service from each one of them. read more

Great service friendly technicians knowledgeable overall great experience my technician Joseph was amazing

terrible a problem with my car needed tires. I canceled the service the day before they still me $100 ridiculous service. They are a rip off. Do not go here. Tires couldn't even be ordered till morning. I canceled about half an hour after I left the store. It was on a Sunday. read more

very unprofessional, rude and dismissive. Took my car in for an appointment but had to reschedule because of a call out. Then when showed up for next visit they didn't even schedule it. Then told me it was a drop off when it was never specified. Guy had a smirk on his face even though I was visibly upset. never coming back read more

Greatest service EVER!!! Took my 2017 335i into the Hemet location and had my wheel alignment re done. The 1st initial alignment was performed greatly but I utilized the 30- day warranty and got an even BETTER RESULT by MANUEL!! Manuel did a near perfect job and gave me a full report on my car and the work it needs. I do appreciate your time in putting together the report on my vehicle plus you got the wheel alignment adjusted PERFECTLY. 5 stars for Manuel at Hemet PEP BOYS!! read more

Do Not Go Here, my son spent approximately 2,000. On rotors and breaks. LESS THEN A MONTH, he was on the 91 freeway and one of the calibers fell off doing 70..... THIS PLACE IS DANGEROUS read more

If you like getting a 34 month old tire at the price of a new tire then Pep Boys is your place. When I called attention to the fact that the tire they put on my rim was dated as manufactured 34 months ago, they did not allow me to reject it, get as refund or even a discount. I was told that they can sell tires that are 6 years old. (This turns out to be true so- Beware). So, if the sales person and the techs will sell and install a 34 month old tire at the price of a new tire why am I going there? I will find a place where the sales person and the techs will have some degree of trustworthiness. Pep Boys sells old tires as new and this is part of their regular business practice. Beware. This is not a place worthy of your trust. read more

I had struts, rotors, suspension along with other stuff that was done. Spent close to $2500 dollars. I came to pick the car up and while driving back home my front end of the car fell downward making it impossible to drive. We all know once a car has been damaged it will never drive the same compared to how it was before. They have incompetent Managers there that don't know how to manage particularly Matt. Good luck with the claims department. You will not get no communication from them at all. Stay away from this location. Once they get your money that's it. I was a longtime customer, and this is how I was treated. This happened in May 2025. read more

Was solicited via email with 30% discount for oil change from corporate. After completing work, company did not honor email discount, reasoning my phone was the issue. I was a lifelong loyal customer, until today. The service was good and work was outstanding, however, the manager was rude and unprofessional. He ignored my concerns. read more

Battery warranty I will never deal with pepboys again. I purchased a battery just prior to the stores all closing. Now they only do repair work, no over the counter sales any more. I broke down, and the car won't start. AAA came out, and tested the battery, because the car wouldn't jump start. It was determined that the battery has a short. I declined towing the car, because it's very easy to return it to pepboys for warranty. (and not use my AAA tow). NOT ! I took the battery to pepboys and the lazy tech doesn't even acknowledge my presence, he's too busy on his phone to actually wait on a customer... He tells me to contact customer service for all battery warranty issues from now on.... So, my full 4 year replacement warranty is BS.... Any reason not to pay off ! Customer service told me once I email the receipt in, they will review, and make a determination regarding a replacement. I don't have the receipt.. I just spent $5000.00 at pepboys six months ago for two turbochargers, and was told the receipts are all digital now, and I'm not required to save reciepts any more, they can just look it up.. So, I wasted most of the day lugging around a dead battery, and had to get towed anyway.. Now I have a $300 battery, thats lasted 1.5 years, and now it's landfill .. trash.... THANKS for nothing pepboys ! No wonder they can't do well in business, they intentionally ignore their customers, and their potential customers.. Once they sell you something, they got their money, they don't want to deal with you anymore. COSTCO here I come ! KMA, Rich.. read more

Pep Boys - Tires Near Me - Hemet, California

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I had my brakes and rotors changed at this location. the next morning on my way to work the front driver side caliper came off because the caliper bolts were not put back on properly. I was going 75 exiting off the 215 on Cactus Ave and my brakes failed on me and I had to swerve out of traffic before my truck came to a stop in the intersection. If the caliper would have locked up my wheel at that speed I could have easily rolled my truck. Lucky for me the caliper ground into my wheel on the inside which helped slow me down but it damaged the wheel. The remaining caliper bolt only took 2 turns and the caliper fell off. I put the brake caliper back on and had to get a ride to autozone to get new caliper bolts. I took the truck back to them and they told me I should have had it towed directly to them because now they don't know what REALLY went wrong. They offered me $200 to go away and gave me a card to a rim repair company to try and fix the rim. I had it looked at by a different mechanic and he said he wouldn't trust the wheel, the front calipers or the front driver side rotor after that. I tried calling corporate many times and they have never called me back even though I was told it was a high priority. DO NOT TRUST THIS COMPANY read more

Pep Boys - This is the ring that the caliper ground into the wheel - Tires Near Me - Hemet, California

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Purchased four new tires for my truck in June notice I had a nail in it so I took it over on my lunch to the Pep Boys in Hemet on Florida in Gilmore and left it there. I got off work at 3:45 walked over and noticed my truck was still in the same spot with the wheels in the same position as I left it so almost 5 hours they didn't look at. It are fix my hole in my tire. read more

I took my vehicle for an oil change 2022 yr model, my car started making noises I open the hood & found out pep boys technician did not put the cap on my oil engine, I called the store manager was rude did not apologized did not show any sympathy, offer me to call corporate because either way he will get the complaint, like trying to say nothing is going to happen because i won't do anything about it, I will be taking my vehicle to the dealership if any damages Pep boys will be responsible for damages, I file a complaint through BAR & the better business bureau. DO NOT RECOMMEND THIS PLACE & THE FACT THEY DO NOT CARE ABOUT THEIR CUSTOMERS CONCERNS SAYS A LOT ABOUT THIS PLACE. read more

Pep Boys - Tires Near Me - Hemet, California

Fast service and great customer service. My go to for any kinda of service on my car.

1st visit, was told the wait would take so long that I should come back later. 2nd visit, (that same day later on) was advised the wait could be over an hour I should come back another day, told them I have no choice but to sit there and wait this time. Franchise / Management; HIRE More mechanics; customers shouldn't be asked continually come back for work multiple times. Or simply put up a computer screen or whiteboard schedule onsite for customers to see that shows there are no available slots that day so we can make another choice elsewhere. Not the employee's fault; MANAGEMENT/Franchise owner; get it together; spend the money and hire. read more

Pep Boys - In the waiting area Pep Boys waiting for a battery check up - Tires Near Me - Hemet, California

We brought my wife's car in for four tires and an alignment this was at 2 or 3 PM Mon 12 -16 and were told that the car would be ready that evening. The time was extended about three times and and finally put off till Tue AM when we got a call that the car was ready . To was a good thing that we did not need the car. I have always avoided places that do not handle their work flow. They take I work and make promises they can not keep. When I asked if they checked the spare the guy said that he was not told to do that. When I pointed to the invoice and pointed out the item " complimentary vehicle inspection" and said if a car comes in for tires would you think the one thing to check would be the spare . The response was a blank look. I asked where the tires that were removed were he said in the back. After 2or 3 times asking he said he would check coming back saying they they are taken in the morning. I wondered out loud why they would dispose of customer property before the invoice was closed. Later when I called and spoke to someone who said he was the manager I was told that tires are removed every morning I said that do you or think that you should hold on to customer property which may be usable as a spare or on a trailer that is used infrequently. He promised that the manager (?) would call me back and it is 5 PM and no call. read more

OUT OF BUSINESS ... SOON ! I had been a customer of Pep Boys for many many years, mostly using their services in Santa Ana. Took car in today at Hemet location after being told to bring it in after 10:00am. Sat and waited for two and a half hours. No status updates from anyone at counter and nothing from their clever link sent to my cell to "follow along as we service your vehicle. I walked to the counter several times to get a status... Nothing EXCEPT... I did get the status that the technician working on it was out to lunch. Once he returned from lunch I asked him for a status. "I'm just starting to connect up the diagnostic tool" I said never mind and left. Manny MIFFED it Mo MUFFED it and Jack??? Well Jack never even showed up. OUT TO LUNCH. The entire operation. No customer service skills, not organized and they obviously couldn't give a Rat's Patootie about their customers. I am now a former Peo Boys customer. Forever. This business is NOT RECOMMENDED. read more

Pepboys. Hemet, CA. Florida Avenue. A manager literally just turned me away and told me to go somewhere else because I have a leak in my tire and literally said, "we've got way too much going on here today. You'd be better off choosing somewhere else." Racist, not sure, but seemed annoyed by me as soon as I walked in. Never coming here again, that's for sure. Skip this place. They don't want your business, America's Tire Co. is 0.7 miles away and are way friendlier and customer-oriented. read more

Upon arrival to this PepBoys, there was a sense of gloom and unease with my presence. I came in to receive an oil change and was not greeted with a welcoming demeanor. The person who eventually assisted me, Jesus, quoted me with an estimate of 1 hour to complete the oil change. I had lunch, came back an hour and 15 minutes later and Jesus told me they hadn't even started on my car. Another assistant had to retrieve my keys as Jesus treated me with a lack of urgency or care. I took my car to Valvoline instead and instantly received a welcoming demeanor and support. Say no to Jesus and PepBoys. read more

This place is an absolute dump. Very messy and the employees have that "I don't give a damn" attitude. You would have to be crazy to trust this place with servicing your vehicle. Dirty, cluttered and they have cars in their bays that are torn down and just sitting there for months! Trash inside and outside this place. Just a very bad experience. read more

I booked an appointment to have my car serviced and when I came in they told me it would be an all day thing cause they have 4 cars ahead of me. What's the point of booking an appointment if you going to out walking before your appointments. Drive here for nothing. I should've checked the reviews before I bothered. read more

I took my car in for new brakes, tires and later on, getting new rotors that same day. Within a month, the wheels were making grinding noises whenever you drove, accelerated or braked and the steering wheel would shake bad. Went to another PB location for new eyes and they said that the rotors were installed incorrectly and affecting everything else so they were cool enough to replace everything under the warranty. Never going to the Hemet location again. If your expertise is being a mechanic, how do you install something wrong that you replace all the time as a technician? read more

Pre Madonna mechanics. Customer service in the mechanic shop is as it says. I show up to purchase 2 brand new tires and no one is willing to serve me because it's 5 mins to closing. I usually frequent this establishment for my custom build but after today, there are plenty of other places to go: Thanks for being there for your customer. The other reviews must be right: just like everyone else these days. Afraid to work read more

Johnnie and the crew over at PepBoys do good work at a fair price. An honest and dependable shop that I trust my car with any time I get a Check Engine Light or tire issue. Been coming here for a couple years now. read more

I would give zero stars if I could. My mother took her car here to be serviced after it overheated on the way to visit a friend in Hemet. They did a diagnostic and informed her of what needed to be replaced (thermostat, radiator, hoses etc) in order for her car to stop running hot. She spent well over $1000 for these repairs and guess what?!? Her car STILL overheated when driving back home. She had to be towed from the side of the rode. She took the car back to these ripoffs and they told her that they didn't see a problem with her car after doing another diagnostic. Simply put, they saw an older woman and tried to take advantage of her. Repeatedly. Don't take your car here! They do bad business, take your money and won't repair your car. ** Update to the "owner" of Pep Boys... my review isn't an inconvenience. My mom being stranded on the side of the road, out of money and you guys ripping her off is more of an inconvenience. Thank you for taking time out of your day ripping off people to respond. Your customer service is unbelievable! It would've been nice if you guys would've put this much effort into actually fixing her car OR acting on her complaints as you did in your nasty, unprofessional response.** read more

I have been on hold for 30 minutes. I didn't know it's this hard to make a oil change appointment. I wonder if I drive there how long the wait is. IF YOU NEED HELP DONT CALL! They won't help. All they will do is put you on hold and the next thing you know you lost 30min of your life. read more

Hubby took our daughters car to find out why it wouldn't start. Chris checked it out and said it was not the battery or alternator. He charged us $16.00, which I feel was fair. Dishonest mechanics could have made up anything and charged us and we wouldn't know the difference. read more

COUNT THIS AS YOUR WARNING: I DO NOT RECOMEND THIS LOCATION, AT ALL!!!!!!!!!! I've taken my cars here and always got whatever or okay service. But this last time was a waist of time and money. My fiance and i took our vehicle in due to overheating and leaking of coolant (which they were made aware of) asked for and paid for the leak inspection service. They told us our car needed a new radiator. And instead of sugesting to due a block check to make sure nothing else was compromised they just gave a quote of the cost for a new radiator and the labor to replace it. So we figured that was all it needed and we would have the issue resolved The cost of the part was very high so we said we would look for the part on our end. We told then we are ordering a part we found elswhere cheaper and would bring it in to have the service done. They called every day complaining about the car being parked in the customer parking lot (which is always empty by the way). We got the part in 1 week and they switched the part. We called to see if the car was ready and was told by Paul it had another issue. They said the head gasket is blown, my fiance asked for elaboration and they said they could not tell him if it was just the gasket or the pistons as well. The rude man named Paul told him just take the car to the dealer because we left the car with no coolant when we dropped it off. Which we had topped it off and made sure it was full when we left it. Now them knowing it was leaking coolant should have known to check if it needed some before turning it on driving it back into the shop and servicing it. But instead when asking for the manager/supervisor Paul said they didnt have time to talk on the phone with us that they are just going to refuse to service the vehicle any further. My fiance asked to speak the the manager since this is something they should have caught too. We now dished out $2000 to install a part that was not the fix and now may need a new engine. I WOULD NOT TRUST THEM WITH ANY VEHICLES EVER FROM NOW ON!!!!!!!!!!!!! read more

Worst experience ever more than two hours to try to fix a flat and at the end they can't do it. Don't come to this place !!! And keep in mind I did make an appointment as well read more

Where do I start?! The Store Manager, Kayelani, will always go above and beyond to make sure you get the best service! Also, Nate in the Speedshop is always friendly and very welcoming. Very knowledgeable and helpful. As well as the rest of the team at this store. We appreciate all that Pep Boys Hemet does for Full Throttle Car Club and our community. Co-Hosting Cars & Coffee every month with Pep Boys is always a good time and we can't wait until it's back!! Thank you for all you guys do for us. read more

Pep Boys - Representing Pep Boys speed Shop At Fontana auto dragway - Tires Near Me - Hemet, California

Jonny the manager is a real piece of work and really understands customer service. Bought a battery when the had their store and they wouldn't even honor the 4 year warranty. I drove all the way up here from temecula because it states online they are still open and was a complete waste of time. Way to go pep boys. You have some real winner leaders. I can only imagine why your parts stores closed. Now i wonder how long car service will keep you afloat!!! Don't waste your time or money coming here as they will go under soon! read more

PepBoys, PepBoys, PepBoys, Lol, one of these days you'll get it right! Israel, You're the automotive repair manager, make it right! read more

rheanna matt rebecca and feliz were great. took care of my tire issue. thanks again