My husband took my truck here for an oil change today. The front headlight was also out, so he asked them to replace it. He dropped the truck off at 11am and picked it up around 8:30 pm. As he was driving the truck home, he noticed the front light was still out, so he went back and they told him that the previous owner of the truck had a "special" light installed. Mind you, this was AFTER he paid them for the parts and labor, and they made no mention of the fact that they didn't install it. My husband told them to put a regular light bulb in and watched as they struggled to get the cover off for 30 minutes, cursing and complaining that they were there late while doing it (except for the employees that were standing around eating pizza). Seeing that they were not going to get the cover off anytime soon, my husband asked for the money back for the bulb. They also failed to check the tire pressure and the windshield wiper fluid, which was empty. What a horribly incompetent and unprofessional company. I have full intentions of calling management and corporate when they open tomorrow. Complaining and cursing because you failed to do your job, as well as charging someone for it, is completely unacceptable along with the waste of my husband's time. read more

The manager here Luis is awesome! He got me in and out of there in 15-20 minutes because I was in a huge rush to get to work. Very efficient and great customer service read more

Terrible customer communication for service. Told a job would get done in 30 mins. 30 mins later, my car is still in the parking lot. No communication from anyone as we sat in the soulless waiting room. Necessary items not stocked even though store had at least 3-4 employees shooting the breeze with each other. One check out lane during this whole time. Not recommended. read more

The Pepboys at 65 Court st in Hackensack offers rapid, inexpensive, reliable and honest service at this. The Manager Victor, CSR's Paul & Andres and the Mechanic Modesto treated my wife, me and my vehicle right. No hassle, no price gouging. Victor gave us some savings, Paul & Andres were cordial and helpful, Modesto is very friendly and knowlegeable. I would definitely recommend the crew at this PepBoys. read more

Pep Boys 65 Court St Hackensack, NJ Absolutely HORRIBLE service. Went there on a Thursday morning for some warranty service (valves tapping) and they said I will hear from them this afternoon. Didnt get a call or anything. I went by on That Friday afternoon and vehicle is sitting in the SAME spot. I asked what happened & the reply I got was "Tech had a problem with a prior repair and needed to resolve it" That should have been a clue for me to grab my vehicle and just leave. But I left it there and explained: 1) That's not MY problem 2) someone should have contacted me to let me know 1 & 1/2 days would be wasted. Nonetheless, Started with repairing the valves and ended up ordering valve springs and camshaft. (All under warranty). Once parts come in, they look further and notice bits of metal in the oil. Ends up I need a new engine. Contacted the warranty company and received authorization to replace the engine. But then the shop tried to get me (the customer) to pay for the valve springs & camshaft....SERIOUSLY?!?!? You guys were the ones who misdiagnosed the issue and not The customer has to pay for your blunder...?? Not gonna happen Then they tried to call the warranty company for reimbursement and they said "NOPE" Return the parts or ur stuck with them. Anyway, the engine was replaced. From there everything went to hell. They fix one thing, drive off and something else goes wrong. Engine is fine, but now electrical issues. That was resolved but now clunking noise and fluid leaking. They say they will call you back and never do. You have to call them for updates on YOUR vehicle. At one time their "Master Tech" overfilled the transmission pan causing fluid to leak out and burn off on the exhaust. Huge plumes of smoke on the highway because of THEIR mistake. Then I pay to have 1 hose replaced and they replace the wrong one!!!! Then try to tell me I have to pay to have the correct one replaced. The repairs are horrible and the customer service is even worse!! read more

Waited 2 hours to get my battery changed. To make things worse, this store did not use a memory saver to save all my radio stations, bluetooth settings, and trip meters. According to the website, this should've been part of the service. I lost everything. Beware! I did email corporate and they tried to get a manager from the store to talk to me. He was never available when I called. I'm never letting them work on my car again. read more

What an absolute shit hole! Long story short. I go in today to buy some things and half the employees weren't wearing any masks. I asked one of them why he wasn't wearing a mask and his reply was "oh, I think I lost it" then went about his business. As I finished up with him three more workers walked by me with no masks on. One employ tried telling me that some of the workers were mechanics and that they didn't have to wear masks. That it was their managers fault in service for them not wearing masks. I stood there like what??? What does it matter what department they're in? They should have their masks on regardless of where they work. All this happened with a floor manager in sight. This place has no regard or respect for safety guidelines. I will never go there again. I don't know what his name was but he was an old bald guy with a little mario plumbers mustache. He was the nasty one who said he thinks he lost his mask and still sat there with no care in the world. It seemed like the employees that were wearing masks didn't care that they around these people. read more

Don't even think bringing your car at pepboys. Save yourself some money and go somewhere else not pepboys.The price that they will give you is always not what what is quoted. They always adding up. Also most of the mechanics are not ASE certified most of them they dont know what they are doing. They are just okay on installing tires and brake and they charged you more than at the regular garage shop. The store manager Yuli at this location is also arrogant and rude to customer. I just ask him to explain the charges on my receipt, he was rudely yelling while explaining it to me. I did ask him to lower his voice and calm down but he continue rudely yelling. read more

I was referred from a friend that I should get my car checked and maintained at Pepboys so I decided to the nearest location which is the Hackensack, NJ location to get it maintained. The first service I received here was a OIL CHANGE and met Paul (He needs to be fired or undergo proper Etiquette training). He did not honor the coupon price and charged 20 dollars more. Then in the middle of the oil change, he informs me that my Break Fluid needs to be flushed and maintained which will cost an addition 100 dollars. I decided to bite the bullet and had it replaced. Soon later, my mechanic in CA informed me that he had changed it prior to my car being shipped to NJ. A few month later, I went back to the same location to get my oil changed ( I should have learned my lesson the first time). This time I was helped by a nicer employee who tried to get me the best deal. He indicated that he would give me $20 off if I got synthetic oil. So I did, However in the middle of the oil change, I was informed I needed to replace my break pads and my rotors. He indicated that he would charge me $808 for the Synthetic oil change, replacement of all 4 breaks and rotors, break fluid flush, and I would receive a 100 dollar mail and rebate. So I agreed, sounds like a good deal. However, they needed 1 part to be sent from another local Pep Boys and informed me that I can leave my car here overnight and someone tomorrow will help me. The guy then offered to drive me home. The next day I arrived. Paul comes to help me. He up-charges me to 840 dollars, removes the 20 dollar discount for synthetic oil, and indicates that I do not qualify for the 100 dollar mail and rebate because I received an employee discount. He gave me the option to either decline the 10% employee discount and receive the 100 dollar rebate or keep the employee discount and not qualify for the 100 dollar rebate. (Paul, at this point I realized you are not a good person and you take advantage of people). So I decided to take the 10% employee discount and MADE HIM TEACH ME how to register for the MAIL AND REBATE. 3 weeks later, I received my mail and rebate... I am giving this location 1 STAR because of PAUL. It seems like there has been a lot of complaints about this individual and to see PEPBOYS allowing an employee to take advantage of their customers is disgusting. read more

Employees are not even well qualified to do a proper simple job as a oil change. My engine oil was leaking for over a month I went there a couple of times, nobody able to fix it. I went to my local shop my mechanic was able to figure this leak due to the oil canister not set up properly in less than 30 minutes! I also asked for an estimate for break pad and router, I was advised a total of $1,080.00 with a discount included.I was able to find very good break pads, routers and labor included for $600.00 somewhere else!!! These are con artists that over charge for parts and labor.They will leave you there for hours & days on top of that.Last thing they will not even check your tire pressure while doing a oil change. I dont recommend this place to anybody. read more

I'll get right to the point. Should you come here for anything other than an emergency? As in, you got a flat tire right outside their doorstep. The answer is: NO!!!! Reasons are: 1) Extremely overpriced parts when they can be obtained for less elsewhere. 2) A group of people, not just one person, who work collectively to exploit people who seem less than knowledgeable, especially women! 3) Highly aggressive up-sell even when you've given signs of declining. Are these people socially unaware? 4) Long wait times and an uninviting environment: smelly tires right next to the waiting area! Somehow I don't think that's a good idea... 5) People who work in customer service that give you a nasty look simply for saying no. Thanks for sharing, but no thanks. I deserve basic respect because I am another human being. Especially from someone who works in customer service. wtf are they doing??? I understand that the current business environment is harsh and I have seen this behavior before at other chain stores. I did not take it personally or get particularly angry. However, I will not reward bad behavior from immature people. Do yourself a favor and stick with mom and pop type places, where people still can treat others with respect. read more

I just stopped in to get new windshield wipers. The manager Euley was awesome! Not only did he help me find the correct ones, showed me several different price points , but he also helped me put them on! Thanks so much! read more

My brother and I went in for the buy three get one free tire deal. They told us it would be two hours but it took four. OK, stuff happens, I've seen worse. The next morning I go out to get the paper, one tire is flat so I put the spare on and brought it back. That took an hour. They gave me my keys, it's dark already, I see that they didn't put the hubcap on but I didn't check the work. A couple days later I put the hubcap on myself when I realized that it was my spare still on the car and the flat was still in the trunk! THEY DIDN'T TOUCH THE CAR! Except for moving it, making me wait an hour and then acting as if they fixed it. So, back I go. I raised a crapstorm and they fixed it. A new valve was defective. My new tires took six hours over three visits to get right. Never again. I hope corporate reads these Yelp reviews. read more

the best mechanics of all pep boys locals ask for paul great service and great communication. greatly appreciate their service because they actually fix your car. read more

Yelp should really allow a zero star rating for places like this!!! I usually don't go here to have my car serviced but I needed an oil change, they were open so I tried it out. I was waiting for my car to be services when one of the mechanics came out to me and told me I definitely needed new front brakes and the rear ones needed to be replaced soon. This didn't make sense to me so I told him "no thanks". He proceeded to tell me how dangerous it is driving around with brakes like I had on my car. I asked to see them, he said I wasn't allowed in the work area. Again, I said no thanks. He walked away. Then the man sitting next to me in the waiting area said that they've been telling him to get new brakes for 3 years. The whole thing was seemed a little shady. Next, I went to pay for my car and the cashier again told me I need new brakes and again said it was very dangerous. So now, I'm a little concerned but still not convinced. Everything with the car seemed to be fine and I never noticed any braking issues. A few days later I brought it to my regular mechanic and asked him to check the brakes. He said I had over 50% left on my front pads and 80% left on my rear pads. So, thank to Pep Boys for trying to rip me off!!!! It seems, based on the person sitting next to me, this might be a regular practice for them. AVOID THIS PLACE!!!!!! read more

This is not our first time at this location and we will definitely choose another place next time. We had an appointment at 9am for one tire change, were told to pick up in an hour and a half but once we came back we saw the car still sitting at the same spot not touched whatsoever. We then waited 20 minutes to even get any information about the car and when we did the associate had no information on the car whatsoever as if it wasnt logged in . No point in trying to come to this location without clearing your whole day schedule because theres no telling when the service will be done . read more

Terrible service. Had an appointment still had to wait 30 minutes just for the car to go into the garage. We came for battery replacement. We were told that the battery warrantee was good for 2 years, however, the receipt only states that the warrantee is valid for one year. So of course we found out the truth only after the battery was installed and paid for. The least they could do was be honest about the length of the warrantee. read more

What a disgusting and disgraceful shop. I daily drive a Dodge Challenger Rt, saw a good online deal for 4 tires. And got them discounted up until $730. They didn't think to actually take care of the car. They completely ruined the rim and lip of my rims. The shop was trying to get me to work things out between them. Fabian. A god damn criminal and thief. DO NOT COME HERE DONT BOTHER TRYING TO SAVE ON TIRE DEALS HERE WBEN THEN DAMAGE AND VANDALIZE YOUR WHEEL read more

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I had a sales person today, who also rang up my parts that was excellent. Very helpful, very nice personality (from a professional point of view) The manager was also very helpful as well and also very nice to deal with. They had every thing I needed in stock which made things even easier. read more

Had an amazing experience. Mr. Khan (try to ask for him) was super helpful, even made phone calls in order to find what I need cause my car is only 3 months in the USA, and no one knows the schematics yet! Thank you! read more

This place literally made me sick to my stomach the last time I was here. The overwhelming smell that clogged my nostrils upon walking into this store was crazy. I don't know if these tires were hot off the press or what but it smelt like a straight up rubber shop and chemicals. I had to sit outside in the car it was so bad. I used to work for a car dealership and was constantly around tires and the shop and not once in my 5 years of working there did I experience a smell like that. read more

Brakes were making noise so my husband brought them in to be looked at. Took over an hour to be checked and then they came back with a list of things that needed to be changed totaling over $800. He told them to have a nice day and left. Brought the car to my local mechanic who said we only needed the pads changed. Cost us a little over 200 for all and said 3/4 of the stuff that they said needed to be changed were fine. Also just had an inspection done at local dealership and they found nothing wrong with car so I would love to know just exactly what they were going to change for all that money when nothing wrong with car. Really need to take a look at your practices because ripping customers off for money is not a good one. read more

I left my car with them and my engine covers and front skid plate are now missing. I didnt think to check as they are nice guys. Don't be fooled by a wolf in sheeps clothing. the service managers make an 8% commission on any jobs they do so think twice about anything they recommend as you may not need the job for another 5,000 miles or more. read more

It takes 2 hours for the engine oil change. Amazing. I made an appointment at 8:00 am for engine oil change . Honestly, I was late for 5 min. Still, Pepboys is advertising 30 minutes guaranteed if appointment is made. I handed over the key to sale rep at 8:15 am. At 9:00 am (45 minutes after), I asked for the status but I heard that they didn't even start working. Complained but I was told that it is mechanic's problem. OMG. At 9:30 am (1 hour 15 min after), I was told that they are still working on it. At 10:00 am (1 hour 45 min after), my car is back on the parking lot but sales rep didn't process and I was told that he is busy. Only one was working. Finally, I was able to get out the store at 10:15 am. It takes full 2 hours for the engine oil change. read more

terrible this is the worst company in existence if my road side recovery company didnt take me here i would have read the very accurate reviews they took my car friday told me it would be ready saturday i call they say come get it i drive 1 hour! to find out they havent started and they say we will deliver it to you monday i wait till now on monday no delivery .. they cant FIND MY CAR! I CANNOT PUT INTO WORDS HOW TERRIBLE THIS EXPERIENCE HAS BEEN WORST COMPANY IN THE WORLD A BUNCH OF ANTS COULD WORK FASTER DISGUSTING! read more

Came here to buy a tire , a half and hour later they salesman came over to inform me that they didn't have the tire in stock, had to buy a cheaper tire and he didn't even knock off the the rotation for making me wait an hour more. Last time coming here. read more

PepBoys Hackensack: If I could give 0 stars I would. I came in with flat tire. I Said I needed a repair, not a new tire. Tech who took my keys printed out pages of paper. I asked if I should pull car up to the garage from the parking lot. I was told "no need". I went to car and couldn't lock it because I'd given my keys to tech. Now concerned- I go back to store and ask why I didn't get paperwork to confirm that I'd turned my keys over to tech. I told tech my car was open and I didn't get paperwork to verify the car was now in PepBoys possession and contents unprotected. Big big giant argument and I was told that "it wasn't Pepboys procedure to give paperwork" and that "it was my fault the car was open". "Mam - you come in here with an attitude and entitlement and expect me to change procedure for you". I say, "let me put it this way- would you leave your car open in a parking lot and turn your keys over to someone without getting some kind of receipt?" "Mam, I've explained our procedure to you 3x. You seem to think you're entitled". Me, "I'm the customer, you should respond to help me. Me: " Is there a manager?" Him, "I AM the manager". Me "OMG, just give me back my keys!. Him - "Even Better". Extremely argumentative, loud guy and from what I could see, very on edge dealing with a white woman who asked questions. By now- Everyone in the store was looking down at the floor smiling. PepBoys??? Never Again!!!!' (BTW- I'm a 70 yr old white woman who dared to ask a question. Stay away from this provider. I called AAA and they fixed my tire for free while I ate lunch in the diner down the road . AAA guy was very accommodating.) read more

I came in after the police ticketed me for a burnt out head light. I bought 2 new H7 bulbs for about $50. I walk to their service department & ask to install just the one that was burnt out since it was like 20 degrees out & I didnt have the tools. Then the "manager" himself tells me it would cost me about $175 because and I quote "sometimes the labor can be exhaustive." To change a bulb I could have done myself for free. I ran out & drove to AutoZone about 2 mins away. The guy Rich installed it for FREE in less than 10 minutes!! I tipped him really good since it was so cold out. Yelp stay away from the ROBBOYS OF HACKENSACK at 65 Court Street. read more

Manager Mark was very helpful in explaining the issue with my tires - why they keep slowly leaking air. He brought me into the area where the technicians were working on the cars and showed me exactly what the issue is. I really appreciate this kind of insight and a little lesson about my car as it was never explained in all the prior years bringing my car in for the same problem over and over again. I believe got to the root of the problem and I would know what to do in the future. read more

I left my car there for repairs. I came back the next day for my ez-pass..... I went to the front desk to get my key and JACK told me it was unlocked and in my car...... I couldn't believe what I heard so I went back to check my car (which they parked near the street and NOT near the garage) and found that they had not locked my car at all. Passenger door was cracked open as well. Couldn't find my key so I went back to JACK and i nearly had a heart attack as he couldnt find it for 20 minutes. He finally finds my keys and makes no attempt to amends or to show any remorse. If you think its acceptable to tell a customer their car is sitting in parking lot unlocked with your key inside THEN GO SEE JACK. IF YOU LIKE HAVING YOUR PERSONAL PROPERTY VIOLATED BY UNSCRUPULOUS PEOPLE ....GO SEE JACK.... If you don't mind gambling with you car go to Pepboys. Apparently they think its ok. JACK is an imbecile who management told me personally is lazy slow and unhelpful. HE WILL NOT HAVE YOUR BEST INTEREST AT HEART...FIND ANYONE ELSE TO GO TO P.S. IF FOR SOME REASON YOU THINK YOU WANT TO GO HERE STILL. ASK FOR MIGUEL..... but its still not worth goin read more

I would first like to say service advisor Luis Garzon-Duenas is an outstanding advisor, he knows exactly how to treat a customer. My wife was recently there to drop off her vehicle, she needed all 4 tires and Luis was kind enough to show her all the different tires Pepboys has and which tire is best for her based on how she drives and places she goes. My wife also told Luis to check her brakes, which they had already done due to their complimentary vehicle and brake inspection. Luis gave my wife the best price and offer to match any competitors price which made me and my wife feel more confident that we were not getting ripped off. I am extremely happy with their service, special thanks to Luis !! From Lee & Ari read more

I dropped my 2011 Highlander off for an oil change and was charged $122 for synthetic oil. I was told I was given a coupon for $15 so the total was $107. No tire rotation was done. This was also the 3rd time I brought my car in for the tire sensor light going off. The front driver side tire has been losing pressure for months. The first time I brought it in they said they added air and it was ok. The second time I brought it in they said the sensor was slightly off and they charged me $23 for the repair of a flat. This last time they said it was rust on my rim causing the tire to lose pressure. My main issue is that I called to see if my car was ready and what the outcome was and I was placed on hold for over 10 minutes!!! When I hung up and called back Jonathan answered and said he wasn't the one who put me on hold the first time and he was going to have to put me on hold to find out what the status of my car was. He had an attitude and never apologized for the absolute lack of customer service I received on the previous call. He went on to say he couldn't answer for all the other times I went with the same issue because he had not worked on my car before. I asked if there is a log kept of my account and what service they complete on my car and he said, "yeah?" Seriously?! This is the absolute WORST place to bring your car!!! Not only are you going to over pay for services NOT EVEN RENDERED, you WILL NOT receive services INCLUDED and you will be treated like the village idiot. Never returning and advising everyone I work with not to gamble taking their car there. I WORK ACROSS THE STREET. read more

I have no choice but coming here because it's nearby my house. I have gone here twice to fix my tire that keeps loosing air. They would claim they fixed it but me air and let go my joly way till I get home and the my tire needs air again. After waiting several hours they should at least get the job done right. The 1st time they claimed it was nail I went back home woke up to flat tire towed it to them to then tell me my rim is bent. Yesterday I went for my tire loosing air after 2 hour wait they said they fixed it something was wrong with the valve as I'm going home it went flat couldn't turn around because they closed already. Now I have to wake up so early on my day off to call aaa to tow me to them, to god knows what they are going to tell me now. read more

Great customer service. Conner helped me out tremendously. Very appreciative to him and the entire staff.

Worst store management! The main reason why I will never go back to this store is because some of the workers are rude and disrespectful. I'm sorry, but serve the customers first before you mack-it to coworkers. This happened both times I went to this store! I'm waiting at the parts counter because I have a question, but Mr. "pimp" Lacy was too busy hovering over a female coworker to even notice me. A male coworker who works in mechanic shop in the back, happened to walk by and noticed us waiting and shouted, "Hey Lacy, you got customers." Lacy paid no attention to us while continuing to ignore us. The same mechanic happened to walk by with tires in his hands 2 minutes later, stopped and said, "Is there something I could help you with?" Are you kidding me? This guy doesn't even work in the front of the store, and yet... he's doing the managers job! Thumbs up Lacy! Keep up the good work! read more

Got my tires changed here and they were fast and courteous, but the mechanic lost my rim locks... Mark the manager was very professional and ended up stripping the old rim locks and giving me a brand new set. Thanks Mark! read more

New Manager Marc at this location has been very helpful on my last 2 visits for my vehicle's , He is making the pepboys service a GREAT experience ! I will be bringing all of my vehicles here for now on . read more

I have been to this pep boys years ago only to be disappointed in their lack of customer care and long wait times. I come back several years later hoping things have changed, yet I leave with the same disappointment once again. I was told it would take about 30 minutes for an oil change and tire rotation, which eventually ended up meaning over two hours. I would have tried to understand if someone came up to me and explained the situation, yet no one thought to have mentioned it would be a two hour wait. Once again I leave this place disappointed.. read more

Latest and greatest pending issue today. I didnt learn my lesson the first time to NEVER buy anything from pep boys or deal with them, I go purchase a AC compressor (after market) for my acura rdx April, 2019... My mechanic installed the compressor that turned out to be defective ALSO as it continued to drain my car battery while the car was turned off overnight. I called the pep boys I purchased it from (Hackensack NJ) and told them what happened. The manager told me to bring the defective one in and they will give me a replacement... Now may I remind you NO ONE told me that pep boys was FULLY aware that these after market AC compressors are giving issues to vechles like mine and are not working.... Well, my mechanic installs the 2nd replacement compressor and fills it with freon, as he has it running for a few minutes so the new freon can run thru the system.... My vehicle dash system says " check engine (with codes) and VSA system failure"!!!!!! The REFURBISHED AC COMPRESSOR has done some damage to my vehicle that it is effectingtthe turbo boost in my car that won't accelerate as it did only 3 hours prior to installing the compressor.... I'm awaiting on how much it's going to cost me to fix!!!! I have all paperwork on what has transpired. PEP BOYS IS GARBAGE... I WILL BE REACHING OUT TO CORPORATE AS THEY WILL HAVE TO MAKE WHAT HAPPENED TO MY CAR AND STILL IS RIGHT! read more

Went in for a simple oil change and it was completed quickly and with no issues. Also happy that they did not try to up-sell me on useless services. Everyone was professional and courteous read more