i've been here a few times and everyone i have interacted with has always been kind and helpful. its an anxiety free experience :)

This location/company lost my trust. I got a nail in my tire and because it was located "near the curve", I was told by Eric I needed a new tire. I have a jeep wrangler so they used my spare tire on the back. I told them beforehand that although the nail was there, I never recieved notification on my dashboard. They also informed me that they were unable to patch/plug it in. they were experts/truly experienced, they would've tested the tire for Air, but instead they swapped out my spare with the "nailed tire" and told me I needed to pay over $300 for a new tire. Andre did the swapping. I just so happened to be passing by another tire shop in the area and they told me that the nail didn't penetrate the tire and that a new tire wasn't necessary at all. They also informed me that had mavis tested the tire, I would've saved time ...and money. Mavis just wanted to make a quick hick instead of retaining a loyal customer. Hate scammers A manager called me today at exactly 2:21 pm and apologized after hearing that happened. Total scammers here ! read more

The worst location of Mavis that I have ever been . Front desk guy was completely disrespectful and won't even consider listening to what I was saying. I always did my services in another Mavis location and they always worked with insurances for tires and this guy was just No we dont , No I can't talk to no one . All I asked was to confirm with my insurance that the tires need replacement because the insurance need the confirmation from a tire shop . read more

I had a phenomenal experience at Mavis before, which made me want to come back for a full tire change and all the services. I let the front desk know as I was dropping off the car that I will be done with work at 6. He did not let me know that I will be unable to leave with the car after 6, and that it is locked up and I can't pick it up until 8 AM tomorrow - which I can't even do until around 3 PM for my break during work. On my husband's birthday, with plans afterwards, I was unable to go home in my car, or even go inside it because I didn't plan for my house keys to be locked up all night. I understand that Mavis also closed at 6 but knowing that I would be left without a car, and knowing that I would have to make alternative plans would have made this so much easier for me. I got a call close to 5:30 that my car was done - which leaves very little room for me to also make changes before it closes to have my car picked up before 6 during my work hours. What was a 15 minute wait for Mavis cost me over $50 in ubers just to get home on time only to have to wait for my husband commuting from NY to open the door to be able to feed our pets - late. It was a very, very upsetting lack of communication, and very disappointing. The regional manager saying "i apologized twice" after interrupting me twice over the phone was the icing on the cake - never going back again. read more

Do not use this company! They have nearly destroyed my car with faulty work. They did a faulty job putting in a new faulty starter unnecessarily which caused damage to my flywheel and fusible link. This is just the damage my new mechanic has discovered so far. I had to replace their bad starter with a new one and replace the fusible link and battery as well. I repeat; DO NOT USE THIS SHOP FOR ANY WORK. THEY WILL DESTROY YOUR CAR. read more

had to get my tires changed kind of last minute. I made an appointment here and the staff was incredibly helpful and kind, really made it a great experience! would return and recommend it to anyone!! read more

Went there for a wheel alignment. Made an appointment for later the same day. The appointment was kept on time and the alignment was completed without a problem. The staff there was helpful and professional. I would definitely return to this location for other services read more

Good and competitive value/price, efficient, time effective, friendly staff. We are very happy with the services we got yesterday, and we're grateful that the prices were fair and competitive compared to getting services done at the dealership. read more

I had a fantastic experience here. The staff was friendly and helpful. The price seemed to be fair and I was pleased overall. I would recommend this Mavis to anyone. Carla is a great asset to the store! I will come back again! read more

As I was pulling out of the garage, early Sunday morning, I was greeted with the dreaded low tire pressure warning light. Getting out and taking a look, I saw a screw, but not a regular one, this was a hex screw, a biggie. Mavis is less than a half mile from my house, so I drove right there. The staff was friendly, took care of me right away, even though they had a packed garage, with cars on lifts. I ended up needing a new tire, which was fairly priced. All in all, a fantastic experience. read more

Excellent service & great people I highly recommend to visit the Fort Lee store to get your car service - you will be satisfied just like I am read more

I came here to have my tire serviced since it was a new tire and kept running out of air. They determined quickly what the problem was and were able to fix it. My car rides more smoothly now and I haven't gotten the alert about low tire pressure (although it hasn't been a full day yet). I thought the prices were reasonable and the service was friendly and very professional. However, the wait time was very long for this particular job. I had an appointment for noon and I wasn't out until 1:30. They originally estimated only 20 minutes but they were running behind. The couple next to me had been waiting since 11 which was even before me. Fortunately they had a small air conditioned waiting room with a tv. read more

Absolutely awful. I'd recommend not to go here due to the worst customer service and scamming. I've found any other place around town is far better. read more

Went in for nail in tire on weekend. Told rep all I wanted to do is plug the hole. 30 Mins later, they came back and said tire cannot be plugged and that all 4 of my tires needed to be replaced -$700+ dollars. They gave me a quote for new tires and offered to replace them same day. I told them drop my car and I'm going elsewhere. Also not sure why I go in for a tire plug and my hood is opened up like they were checking something under my hood. Any how, went to my usual local repair shop. $10 bucks plugged in and out vs the $45 Mavis said it would have cost to plug. read more

Went in for oil change. When I got the car home, I checked the oil level and found there was nothing on the dip stick. Apparently they had drained the oil and neglected to refill. I took the car back and the owner apologized and added oil. The owner stated that he could not find good people. Never going back. read more

I've had to go to Mavis for 2 emergency repairs, including today. They are very direct, fast, and reliable. Even though they are clearly busy, the repairs have been faster than expected, and they don't try to upsell me. Thank you, Rich and team! read more

So I had a nail on my tire and I go to get help and this lady ask me where's the nail on the tire and I tell her she says we can't help you go to a mom and pop shop. Aren't you a tire shop shouldn't you see the problem and then say here are your options getting a new tire because this isn't fixable. But no they just turned me away and didn't help me at all. I don't recommend this business to anyone they don't know how to conduct business they must be a front for something else. Because I don't understand how I went in for help with a tire and they send me somewhere else without looking at the issue. Steer away! read more

I pulled in went right into the office and the guy. I guess he's the manager basically told me I had to wait and wouldn't help me. I had to ask him to help and he said I would have to wait about an hour horrible customer service doesn't know how to help people ...Felt rushed out of there.. just keep driving down Lemoine and there's another shop on the right there a lot nicer and patient read more

Great customer service! This morning I picked up my car from the parking garage and the new tire I had purchased from Mavis Fort Lee just two weeks ago was flat. I drove the store prior to it opening and Mavis diagnosed the problem (defective valve) and repaired the tire before their first scheduled appointment of the day showed up! I was back on the road within 30 minutes. Thank you!! read more

Absolute amazing service! I had the worst issues with the location in Closter. This location here in Fort Lee is super organized, helpful and persistent with timing too. I have had nothing but the best experience here, I felt safe with them. They reassured me about my tire, alignment, and braking system. They showed me what was wrong with the truck and showed me the old pieces that were broken in my truck. I love that experience where I can actually learn about my car. Because I am a woman and I think it is important to know some little things. Either way, this place is excellent for tire replacements, breaks, and anything to do with tires. 10/10 recommend this place will come back every 3 months. read more

I walked in with a nail in my tire with no appointment Cristina and her amazing staff took great care of me instantly and accommodated me according to their schedule. Everything went smooth. Cost was exactly what they said it was going to be would highly recommend them. read more

Needed a battery in a short time. Staff went above and beyond to help me. Not only that, they informed me the last battery I had was not correct for my car. (The competition) I will not be going back to the competition, but I will return to Mavis in Fort Lee. Great service read more

Christina & the staff ate always great! Honest, competent & trust worthy! Always very helpful!

I went into Mavis Discount tire on a freezing cold Saturday afternoon few hours before snow storm. I needed my license plates put on ( got new car kept old plates) the women at desk asked if I had the bolts I said yes she picked up the electric screw driver ( drill?) walked outside and did in 5 minutes or less. Told me no charge! This tire dealership replaced a neighborhood one that everyone knew the owner. It is nice to know they as a corporate company do neighborly things read more

My first (and probably only) review will be for this excuse of a shop. 0 stars if that was an option. I brought my car in for a wheel alignment at 12pm and leave for about a hour until I get a call back from them saying my car is ready. Great, that was pretty quick. I headed back to the shop and paid. After I paid, I asked for the wheel alignment report to which they responded they'll "see" if they can reprint it. 2 minutes later they hand me a paper with only the measurements after the wheel alignment stating that their computer was broken and didn't have the measurements before the wheel alignment. I left for about 5 minutes and while in my car, read the report and noticed the top left of the report was ripped off. That's when I realized they literally RIPPED off the top left that contained the date and time of the wheel alignment. Putting two and two together, it meant they just gave me some old report that was obviously not mine. I went back pissed and confronted them. They couldn't even utter a single word except "oh the steering is still off? We'll take another look." Laughable. 30 minutes later it's done and I get a before and after report. They couldn't bother to even do a 30 minute job and had the nerve to lie to me in front of my face. Get this, they even asked me to leave reviews on google and the survey they emailed me. Next time you try to scam someone, make sure you rip off the entire top left so I wouldn't see the "AM" part of the time which is obviously incorrect since I brought my car in after 12pm. How utterly stupid do you have to be that you can't even scam someone right? 30 minute job for $170 and they didn't even want to do it. Lazy and stupid. What a combo. read more

Mavis Discount Tire - The real report after they actually did the wheel alignment. - Oil Change Stations Near Me - Fort Lee, New Jersey

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I had a great experience at Mavis today. They are very professional and have great customer service.

Christina and Alex were absolutely outstanding. Beyond friendly, & professional. They treated me like family. Went above & beyond to show me in detail what exactly was wrong/not wrong with my tires. These people are super honest, very genuine & humble. Their rates are very fare as well. I am very happy & i highly recommend this place. read more

First time here. So I make an appointment online to have my tires done. I called in to see if they have the tires in stock. I asked the person to give me a quote and he gave me a price that was basically $200 higher than what I was getting online. I asked the guy why such a huge difference he said you know I don't know why is the difference so just get it online. I decided to make the appointment anyway because I do need the tires and they are the closest one to me. so at this point is more convenience than anything else. So I make my appointment it's been over a week sorry it's been a week and it was at 9 AM so the very first appointment available. Of course I'm here on time I get logged in I went out for breakfast across the street an hour later I come back and the car is still not being worked on. I went up to the front desk and the guy at the front desk tells me "we had a ton of work from the prior day and no one wants to work." It seems to me like the one thing you have plenty of is excuses. I shouldn't have to be here making an appointment for a time and not be taken care of at that time that's a disrespect to the value of my time. Besides, this is the reason for an appointment I have an allocated scheduled time however you do not honor it. it's none of my business what you were not able to complete for the same reasons that you do not do your work on time and everybody is slacking starting from the old guy at the front to the guys at the actual vehicles unbelievable. Finally 1005am one guys starts the work. Takes my wheels off the cars and then off the rim. Then he disappears as I'm writing this review we're going on 20 minutes and he is MIA. Comes back finally. Not the happiest campers but who blames them. They started to install the wheels back on without checking or doing an inspection of my breaks and or suspension. I Literally asked them if I can inspect my suspension and breaks myself. This place needs a lot of improvement and it's all start with a complete overhaul of the staff. They need to replace every single one of them. Because any individually new person you bring will easily be corrupted by the existing staff. If the owner works here then it is he who allows these and many other profit losing behaviors. If he doesn't work at the site then he needs to take some advice. You might think of this as a negative review but you should think of this as a favor that I have actually pointed out all of their problems in your shop. This was only in a 3 hr span that it took your staff to change out my wheels. I would be willing to update my review from a 1 if these improvements are done. Covid 19 isn't an excuse or the answer to your competency. Or your excuse for your inability to solve the problems. Get your act together man! read more

Mavis Discount Tire - That's my car the first one. At the center left is where my wheels are just waiting to be worked on. No tech MIA! - Oil Change Stations Near Me - Fort Lee, New Jersey

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RICH AND CRISTINA ARE SCAMS!!!!!!!! they charged me whole 200 for a coolant trank swap that was never done and cristina confirmed rich still had it on the bill once you go in youll get greated to make sure to leave review, heres your review money hungry people because he was the who did it after leaving my car immediately heated and had to pull over on the highway and when calling the message cristina told me over the phone was everyone left just now instead of taking their known mess up into consideration knowing i had car seats and couldve been driving with my kids, no plug i paid for now im 200+ dollars lost and a car lost because of rich and cristina. read more

I first came upon Mavis during the pandemic, I stopped by asking if a service was available for my car. I was quoted a price and time the car would be available, they didn't disappoint., I've been a customer ever since. Rich is amazing, I will not trust my vehicle or safety with anyone else. Two thumbs up. Thank you for amazing service. read more

Went back to Mavis, had issues. I called manager, then called customer service. Never got a return call. I found He old Fort Lee tire in Teaneck. See ya Mavis read more

service was quick and reliable. staff was courteous and friendly. My job was done when I was told. When I arrived all paperwork was ready for payment. read more

Always a great place to go! Extremely reliable and honest ! Friendly and always professional!

Apparently a company rule is if you show up 15 minutes before closing time with a flat tire they will not fix it. A tire shop rather leave you stranded than maintain a repeat client and send you off safe back on the road. Terrible policy. Just go somewhere else and give your money who deserves it. read more

Rude and unprofessional owners. Just do what you're asked to do instead of trying to upsell other bs. Also they were barely wearing their masks today in the shop, going on a crazy rant about how we should open up all businesses already. Big lol. If you weren't sure when you saw their TV blasting Fox News 24/7, I assure you these people suck and don't deserve to run a business in Bergen county. Sad! read more

The Lemoine Ave branch of Mavis Tire is exceptional in quality of work, pinpoint in what they diagnose as needing repairs and very fair in what they charge. I service all three of my cars there for the past few years and have never been disappointed in the least. Great staff! read more

Driving in the pouring rain, I noticed my right front tire was rapidly losing pressure. I headed for my busy, local Mavis Discount Tire without an appointment and they took my car in immediately. After a ten-minute wait in their comfortable waiting room with a giant TV, I was on my way WITHOUT a nail in my tire. All fixed, no fuss, and the nicest staff around! I can't say enough good things about them! read more

I have had nothing but good experiences with Mavis, and I've used them for a lot. Their prices are a bit steep, but they also apply discounts if you are nice enough. read more

I want to thank Rich and Orlando at Mavis for a wonderful and expectation exceeding experience! Came in for significant brake work expecting a long wait and significance expense. To great surprise, the work was completed in a couple of hours and well within my price expectations. They also informed me of some additional things that could be worked on and those that they felt could be held off. Fully informational and not at all trying to make a sale. I did take them up on a couple of things pre-knowing that they needed work anyway. So frankly, increased my confidence in their integrity. Lastly, one piece i didn't take them up on was to replace wiper blades; felt i had a bit more mileage in the ones I had and declined. Rich overheard, and just threw them in. Thank you for that. Yea, its just wiper blades, but it's a great gesture and appreciated. Thanks again gentlemen. You'll be my spot going forward! read more

I was accommodated right away for my service and done in a timely manner. Staff accommodates you as soon as you enter the office and knowledgeable on their products and services. I don't hesitate to go to this shop every time I have car problem. Special mention to Crtisina and Peter who assisted me a lot in my visit. read more