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    Pep Boys

    1.9 (161 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 1 month ago

    Services - Pep Boys

    Auto battery and fluid recycling

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto fluids and filters maintenance

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

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    Nadia C.

    I'va had my stress in the past with the second manager, I stop using the service last year , after dealing with the dunce staff is the past , moving forward going back to thinking I would have better luck , I made an appt today to take my car at 8:00 am thinking it would be a better service . The mechanic that help me this was very professional and he was very helpful, I needed 4 news tires, oil change , he says although you're the first person here , everyone is running late . I am the only person here , he started the tkt he says leave your car , come back it will take 5 hours , I was shocked , I am all for being pro active and supporting our small businesses in our neighborhood. I took my car to another service place that values my time and company time , never again

    Customer hanging out with the macanic and the same person that he was talking too without finishing up my car.
    Christine A.

    UPDATED REVIEW- If I could give zero stars I would. I had an appointment for July 14th at 10.30am and dropped it off at 10am. The person in the front wish I got his name (has all tattoos) told me it was going to take 4hrs to change all of my brakes and a state inspection. I called 4 1/2 hours later and asked the status of my car. I was told by Patrick that I need new breaks on all 4 tires which I said yes I know I said that when I dropped off my car. Patrick then says do you want this service done?!! Excuse me??? So my car was just sitting in the lot for 4 1/2 hours and not touched?! The state inspection was not even done!! No phone call, text message nothing. I told them it needs to get done now as I need my car and waited for 4 1/2 hours. I then had to wait another 4 hrs!!!! When I got to pep boys AT 5PM I went to see if my car was still on the lift and of course it was but was not getting worked on!! The macanic Grayson (with the long beard) was having a personal conversation with a women in a white jeep inside the garage about when she went Jamaica!! Then I am the one that gets an attitude?!!! I walk into the front of the store and ask Patrick can you go tell the macanic to have his personal conversation on his own time and actually finish my car!! He just looked at me. Never went out to say anything and had no care. He finally went out 20 minutes later to come back in and said he is almost done. It is now 6pm and I still don't have my car. I rather not have a car at all then to EVER come back to this shit hole!! I don't know If this place is under new management because none of the macanics or workers are here that actually worked, were very nice and were quick and efficient. The new Manager Syed Ali needs to be fired!! The other manager i believe her name was Maria was the best and knew how to run the shop. I WILL NEVER GIVE THIS SHIT HOLE ANY OF MONEY EVER AGAIN AND WILL BE TELLING EVERYONE NOT TO HERE. NOTHING BUT LAZY AND RUDE STAFF NOW. Is a customer supposed to be in the garage with the macanic? The same person Grayson was talking to and not finishing my car. She never the back of the garage

    send my sister here for an aligthment on my car . they did nothing . please don't go to this place .

    My 1998 Pontiac Sunfire, 82k miles, Just passed inspection within a month ago. 9 hydraulic leaks?@ the same time?

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    4 years ago

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    9 years ago

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    5 years ago

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    8 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    6 years ago

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    6 years ago

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    7 years ago

    Ghetto & rude. Pep boys doesn't really care about customer service. They also need more "mechanics" on duty. No star ratting

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    10 years ago

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    2 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    15 years ago

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    12 years ago

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    8 years ago

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    10 years ago

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    8 years ago

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    14 years ago

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    14 years ago

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    5 years ago

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    8 years ago

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    15 years ago

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    5 years ago

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    5 years ago

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    5 years ago

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    6 years ago

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    12 years ago

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    9 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    Page 2 of 5

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    Emil assured me that even though it was late in the day, I would be seen and gave me an hour time frame.

    Mentioned in 3 reviews

    Read more highlights

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    Your Family Auto Service Center - This is what they did, why?

    Your Family Auto Service Center

    (31 reviews)

    West Farms

    First off, these guys are my local mechanics whom I have praised them for their honesty, quality…read moreand customer service, in the past. Recently, my opinion has changed due to my last experience. *Note the owner has been away. I drove in with a perfectly running car to have a battery cut off switch (purchased on Amazon) installed by a professional in the hope of not inadvertently causing electrical problems myself. The mechanic (great guy) installed it and I was charged $118 for what amounted to 1/2 hr of labor. Fine, at least I won't have to worry, I figured. I drove home and the car seemed to be running slightly rougher than previous. Maybe my imagination, I thought. That night as I took off to work the car shut off in my narrow driveway. Too narrow to tow. I ended up removing the component but not before taking the photos I posted and taking a video. An AAA guy who came to give a boost agreed that it would be best to remove it, as the boost would be useless. The car started and the next day I went about my day only for the car not to start while in Manhattan. Previously I called them and was told by the young manager that the issue was due to a faulty component they did not purchase and he wouldn't take responsibility. But I can speak to the owner when he's back in two weeks. When I got stuck in Manhattan I was told by the same person I probably I had a faulty alternator all along, a separate issue altogether, get it back and they would take a look. He was dismissive and somewhat irritated at my calls as I tried to tie things back to the install. I got it towed to the front of garage the next day and gave them the keys so they can check it out as I rented a car to go to work. An hour and a half before closing they still hadn't looked at it as they were "busy" with other customers. I reiterated that despite the hardship of the car suddenly not working after they worked on it I brought it back to them in trust and due to my good past experiences. I felt it was unfair to be placed last on the list. Half an hour before closing I was told the problem (see images) was a 180 amp battery fuse which melted when the cut-off component was attached to it. I had questioned the mechanic as to what it was during the installation and whether it mattered, he continued thinking it would be fine. Again, he was a cool guy. He found what the components was and a replacement part that could be ordered from Amazon. I even tipped him again after the whole experience was over. The manager however repeatedly blamed the part and not the work. I ordered the part (battery fuse) and had it installed the next day. The manager acted like they were doing me a favor by installing the part they had destroyed and I had to pay for out of my own pocket. After missing work, inconveniencing my neighbors, having to get towed, and renting cars, they did me a favor by not charging me to put the fuse back on. I'm sure the young guy thinks he's doing the right thing; perhaps protecting his staff , or making more money for the owner. But this is the short term thinking of a street mechanic, which is precisely why I go to them to avoid. It's understandable to make a mistake but to not to rectify, and in fact try to hustle it the way he did, hoping I would accept such nonsense, hoping people couldn't be bothered is not good business nor what they are commended for in reviews. "Your Family Auto Service". Essentially I went in with a perfectly working car and left with one that would fail, losing the price of installation, the price of the cut-off switch, tows, rentals, and a new battery fuse. But I should be grateful? Lol Only thing I'm grateful for is they admitted it was a fuse and didn't try to get me for the alternator as he suggested. I've photos, vids, receipts and voice recordings to back my claim. This has been an insult to my intelligence and would be taking advantage of anyone lacking.

    I am a former service manager at Dodge/Chrysler/Jeep, Ford, Honda, & Toyota dealerships. Aswell as…read morePepboys where I started. Still have many conenctions but I choose to do my business here. If you dont have an issue that NEEDS to be addressed at the dealership, bring your vehicle here. As an example in and out for a NYSI in about 10 minutes today. No needless upsells, NO B.S IN AND OUT LIKE THE BURGER SPOT! Need I say more?

    Five J's Automotive - Quarete panel damaged with the tail light and bumper. Before

    Five J's Automotive

    (36 reviews)

    Castle Hill

    I had my truck rear ended at 45 miles an hour! I thought for sure I needed to buy a new car. I…read morebrought my car to five J's and in one week not only did it look better than it did when I got it from the dealer, but I was amazed how fast it was done how beautiful it looked and how hasslefree the experience was. They had a rent a car waiting for me, I didn't have to deal with the insurance company at all, and they fought to get everything corrected to perfection! Even when I had to return the Rent-A-Car, I was able to go there and they did that for me too. I highly recommend this place. It is nice to see a family run business that still exists with Quality and Care for the consumer. Mike (the owner) even called me to make sure that everything was to my satisfaction and thank me for my business. In today's day and age this does not exist in the commercial world. It is refreshing to know that quality and courtesy still exist! Anyone that needs their car done right without the hassle and the aggravation that an accident can bring see Mike. He's the best in a business.

    Worst customer service! It is unbelievable that after confirming tow service, I waited one (1)…read morehour and 40 mns, and after waiting all that time they canceled the tow truck. I had not choice but to call another company to tow my car. Definitely will not recommend using this business. They left me stranded in a very busy street in Brooklyn.

    Pep Boys - autorepair - Updated May 2026

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