They recommended a few repairs that I just had done a few months ago (at another service facility)... Not sure if I can trust Pep Boys anymore... What has happened to Pep Boys... I've had positive results in the past... What a shame... Unfortunately this is most places you go to nowadays... read more

My daughter took her car at 8:00 am cause of the workers told her to come by 8 well I picked her up and this is now 12:30 no call from Pep Boys so we went shopping and at 1:30 she called and the Manager there was pretty ridiculous didn't want my daughter express her situation well we picked the car up still was the same place as it was at 8:00 just to clean her headlights poor management they need to tell the Manager he is not doing his job by pushing along his workers oh incidentally when I picked her car up no car were in the stalls and that was also at 9:00 am read more

I should have read the reviews before hand, went through the same problem went to get my one headlight cleaned, dropped vehicle off 8:15 was told I would get a call when car is ready and should only take 2 hours mind you I waited for my ride for an hour and car was parked in the same place when I left....4 hours later called back car was in queue and they will give me a call when ready, so I called back to ask when can I expect to get a call they couldn't tell me or give me a time, the manager told me I was being unprofessional, but I am the one being inconvenienced, so I told him I'm coming to pick up my car. My car was parked in the exact same spot what a waste of time!!! DO NOT TAKE YOU CARE HERE! You will be highly disappointed read more

The worst!!! Do not go here expecting them to adhere to your appointment time! Had an oil change appointment for 11am, he said it will be 4 hours before my vehicle would be done. I left it there 4 hours later he said it would still be 2 more hours or longer! He said it was my fault I scheduled the appointment online and I should never do that as that is not accurate! Not to mention the person upfront was RUDE and just texting on his phone the whole time he was talking to me! read more

I came here for tires. The price for the tires were great. Here comes the problems, made an appointment for 11am. Came in and was asked to leave my car since there were two cars ahead of me. Ok no problem. Was told I would hear from them through out the day. They also have an app that is supposed to show the progress of the work being done. I never got a call all day, no progress report on app. I call about 4 pm and asked if my car was ready and they said it was. I came to pick up car and one person at counter, three people in line. It took me 45 minutes to even get help. No one even came up to help this poor old man who obviously had no clue as to what he was doing, I'm assuming recently trained. I got up and said your car was ready awhile ago but you gave us a bad number and I said no I did not. He repeats my number for me and I said that is correct, he said it doesn't work. We got that situated. He said in the process of removing tires a lugnut post stripped and if I brought it back today 4-11-25 he would have it replaced for $20 since it happened on their watch. I said cool, came in today and conveniently the "guy" who was gonna fix it called in to work today but he had another guy in the back that would do it for $40. Or if you come back tomorrow the $20 guy will be there, I know it'll just turn into tomorrow after tomorrow. Anyway I waited to have it done and he said it was done and you can go to the back to pay the guy but he only takes cash. WHO Carrie's cash now days? I said you should have told me that before you took my car to the back so I could go to my bank and get money out. He said if I run it through the POS machine that I'll cost more. What the fuck kind of scam are the pulling? Bobby!!! You need to get out of this place, they are turning you into a scammer. Hope you're getting a cut of the scam / side hustle money they are doing on the side. Shady ass place. Only thing about this place is the deal on the tires. Get your tires and have them installed somewhere else if you come get tires here! read more

Made an appointment online to have my brakes replaced on my car they accepted my appointment sent me a confirmation. I drive a hour to get there since they were the only pep boys who had availability, I walk in to talk with the office clerk. He tells me my appointment is canceled and they close in a hour. Talk about customer service. I ask him why was it canceled and me not be notified? He tells me it's self cancelling. How is that even possible? Unbelievable 2 hours total in drive time to be turned back around. Unprofessional and inconsiderate!!! Worst Service Ever! Customers beware! read more

If you are looking for good, SAFE tires, at an affordable price, please stay away from this Pep Boys. I purchased 2 "supposedly brand new" tires for my 16 year old son's car from here. It hadn't even been 30 days, and one of them exploded on him while driving home the other night. I took my receipt back, along with the busted tire, but the manager, Richie, refused to compensate me, telling me that the only thing he could do was take 20% off of another "new tire". Who in the heck would be crazy enough to purchase anything else from this place? Please see the attached photos. read more

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This location wasted my time. They allow appointments to be scheduled without having people available to work and take those appointments. Because people are on "vacation". I'm sorry but you knew you we're going to be short staffed and still went ahead and took appointments that you knew you couldn't service. I scheduled an appointment for a simple oil change, and they were expecting me to leave the car. What a huge inconvenience and waste of time. First and last time I give this place a chance. read more

Pep Boys on south Parker Road told me I needed $900 worth of work on my brakes. I got a second opinion from my usual mechanic wo said my brakes were in good condition and did not need any repairs. read more

I am not happy. The car is better than when I brought it in. Which is what I paid for. I didn't (couldn't) pay for it to be all fixed. The first guy I talked to, Richard, seemed to get where I was coming from. My brakes were making nasty noises and they did an inspection. I got a call in a fairly timely manner and Richard told me the price to get my brakes replaced, which they totally need. But I couldn't afford that. I explained that to Richard and told him I had $500 and asked what we could get done that would keep it on the road for another week or two while I gather up the rest of the money. Richard explained that the front brakes take on most of the work when stopping and he could get my front brakes replaced for a little more than I said I had. Hey, it is what it is. I said, great, do that. And Richard said they would get that done and that it would be ready around closing time. But then I get a call later from someone else. And he starts telling me all the work my car, specifically my brakes, needed. I told him that I already received a call and was told what I needed, that I agreed to what I could afford and was told my car would be ready at the end of the day. He said, "But did he tell you about the calipers?" I said he had not. Well, he told me, they're just broken and they can't go back on the car. And it was going to cost me almost $300 to have them fixed. I said, if that's the case, then that's the only thing I can afford to have done. Do that and don't do the brakes. Oh, he said, we already did the brakes. So, you took something off my car which is too broken to go back on the car and instead of telling me about it, you went ahead and did other work and sprung this on me last minute. I told him I didn't know what he wanted me to do about that since I had no way to pay him. He told me they have a credit card. Well, whoop de doo, good for you guys. Doesn't change the fact that I can't pay you. Credit cards don't make money appear. I still have to pay it. He relented and said, okay, he'll put the calipers back on. I thought you just told me they were too broken to go back on the car. So, you lied. Absolutely, 100% lied. You told something was too broken to go back on my car and then told me you would put it back on. I hate a hard sell. Don't stress me out with that stuff. Nobody is not having work done on their car even though they can afford it. And even if that were a thing, that's the customer's choice. Fast forward a few days. I'm doing a housesit in Golden and while I am doing that I get paid. I also have a day off. I take my car into the Goodyear nearby. I explain that I am getting my brakes done piecemeal and ask if we can do the calipers. They had my car for three hours with no call, so I call them and see what's up. Well, they've had two guys look at it and they're going to have a third guy look at it because they don't see anything wrong with my calipers and they can't figure out why I've asked for new ones. I don't know if there is anything wrong with the calipers. I'm going to have my sister's boyfriend look at them. But I have a funny feeling the guy who wasn't Richard made that up. Anyway, if there's nothing wrong with the calipers, I will get my back brakes done somewhere else. If there is something wrong with them, then I will get them and the back brakes dones somewhere else. My car has issues; I don't need the extra stress of a hard sell. read more

Went in for an oil change on my Mustang GT. The process of making an appointment online was easy and straightforward. Bryan the manager is a nice guy as well. I found a 25% off coupon which made the 8 quarts of oil and labor come out to $87 total! That's a fantastic value for Pennzoil platinum synthetic and a motorcraft filter! You can also follow the progress from a website link they send to your phone and they did a complementary vehicle inspection. Just like most places in Dec. of 2021, they are short staffed so please be patent but I don't see this as a reason to drop my score. read more

Switched out old lug nuts for a Car and service was fast nice and reliable I would come here again.

Got 4 tires from them black friday for my subaru wrx sti. $500 for all 4 same day replacement and easy to deal with.

I went in for tires and alignment. I came out with my steering wheel at a complete cross. The tech said he couldn't align it and did not know why. I refused to leave till he fixed and 3 hrs later - I swear he waited me out. Since I have a small child, I needed to be home - so I left. Biggest mistake ever- not only did they mess up the alignment but ultimately destroyed my rack. I had to have the rack replaced for $1300! DO NOT GO THERE UNLESS YOU WANT PROBLEMS! read more

I made an appointment online for the next day at 8am. I stopped by the day before to go over what I needed done. They quoted me almost $1300 for various maintenance services that the dealership quoted $1600. Price seemed kinda high for a non dealership but I agreed to it. I showed up at 8am for my appointment. Another person was working in the lobby. He was telling everyone no walk-in appointments as they are already overbooked. When he got to me (3rd in line), he told me he wasn't sure they could even get to my car today, as my various things would take 7 hours. And they apparently have some line vehicles they need to do in addition to us off the street people. He tried to reschedule me, but I couldn't do it. I ended up leaving and went someplace else, who quoted me $750. read more

Don't go to this location!!! Everyone here is rude especially the store manager Richie. I had an appointment set for 10am but didn't get to talk to anyone until nearly 11am. They have no customer service skills and they will get an attitude with you. I left and went to Firestone where I was able to do a walk-in the same day and my car was done in a couple hours. Please save yourself the headache and don't go to this location!!!! read more

Pep Boys - Auto Repair Near Me - Aurora, Colorado

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I've been using this location for almost 2 years now and have been nothing but 100% pleased every time. They're always straight forward and honest with me, making recommendations that are best for me and not always in their favor. I appreciate their customer service, their work and their prices. Thanks guys and gals! 5 stars read more

Sears sent me over since Sears Auto is now closed. I met with the manager but apparently they are short staffed and could not look at my truck for a week. So, I left and found another place that was staffed to assist. read more

3 months with: Thousands in Damage. No car. No communication. This has been by far the worst experience I have ever had. I paid $800 to have my radiator replaced. In what should have been a basic installation they managed to crack my transmission cooler lines, which I discovered while driving 60+ mph down the highway. My car died almost immediately, 60mph to 10mph in less than a minute. I then had to have my car towed to this location 3 separate times before they finally had AAMCO look at my transmission and agree it was destroyed (I have this in writing). This was over 2 months ago. They have not provided a rental and I am still waiting on their claims department to get back to me with any status updates. I have called, my lawyer has reached out, and I only get voicemails with no return calls or emails. 3 months with: Thousands in Damage. No car. No communication. They still have not paid AAMCO for the diagnostic. The transmission will be over 7 Grand to fix. In short, Pep Boys almost killed me and absolutely killed my car. read more

I came in to buy a battery for my car. Went to install it myself in the parking lot and had issues with the mount. Went back to buy a J bolt, wrong size (my fault I eye balled it). Exchanged it for one that was way too big but would work with the battery. Only problem is the other bolt wouldn't secure. Went back in to look at bolts and thought to myself something might not be right, why am I buying all of these for my car. I asked for assistance and Lee was more than happy to help. He came out and took a look at the battery. He knew right away what the problem was: the used dealer I bought the car from modified the bracket to fit a smaller battery. Lee went inside to get some tools and came back with pliers and elbow grease. He fitted the mount for the battery but he wasn't finished. He saw the J bolt I bought was too big so he took it inside and had it cut and ground down to fit my car. He buttoned it up and I thanked him for his work. As I'm in my car, I go to start it and it didn't want to start the first time. I tried it again and it started right up. Then I hear a knock on my window. It was Lee. He heard my car not start and wanted to make sure everything was working okay. That is when I knew I would be coming back here for all my auto needs. Thank you so much for your help Lee! You've made a lifetime customer out of me! read more

I went here about 3-4 weeks ago and bought a tire from them for my Audi. Next thing you know I'm driving along and I hit a pothole. Not the biggest one so I thought no biggie. I kept driving and realized I had a flat! I pulled over somewhere safe and put my spare on. I come in with the popped tire to Pep Boys to hear that I never got a warranty and even if I did the tire that I just bought from them has no tread left so the warranty wouldn't even cover the tire!!! The whole time I was talked out of why I wouldn't be getting a tire. They completely duped me out of my warranty and changed the deal they gave me when I bought the tire. read more

I logged in to review my experience today with this business. I wasn't surprised with the incredibly low score this business is ranked. It's validating to see that the majority of the folks that have tried this business agree that this is a one star or less establishment and worth staying clear of. I live in the area and there are multiple auto parts stores around, this being the closest to me. I have visited approximately 5-6 times for simple stuff like fluids, car wash stuff, breaks, etc. every single time I'm am here there is no employee around and they have 1-3 car bays open and remotely functional. Literally waiting to pay for 10+ minutes for and employee to stumble on the cash register. The folks working in the store are basically clueless about mechanical information, they can be trusted to read the label of a product and that is all. No accountability, example. Today in your store you had some kid working the maintenance counter. I call in regarding a patch for a tire and this kid informs me that someone missed their scheduled appointment and to hurry and come in so and I can have it. I leave work to come over as for the last week it's been either a no or over a 2 hour wait. I arrive, to yet again no employees and the kids manager informs me that he assumed the tire was off the wheel and that since he had to jack the truck up to take the wheel off he can't schedule me in for 3 days. To complete a tire patch.... While you literally have 90% of your bays open. All the while the guy behind me literally asks me how long you been standing here? I tell him 15 minutes and he walks out. The kid behind the counter is using his cell phone to call a friend at another store to walk him through the process of checking someone out. The manager won't give a lady a receipt for work they completed on her car, etc. etc. etc. This is a one star business. Go somewhere else. read more

They charged my car battery for free. Service was quick and courteous! Will come again!

I originally went here to have new tires installed, but I kept coming back because the employees are very friendly and do honest work. I've never had a problem or a bad experience, and I'll continue to have my cars serviced at this location. read more

Great price and service. Reasonable price, didn't try to upsell but told me problem my car had and I had them fixed. My car runs smoothly after that, I will be going to this shop for all my future car fixes. read more

They did a great oil change! They were also able to fix the oil dip stick that was previously broken off by another company!

I've visited this location twice for an oil change. Service was always great. My A/C was blowing hot air recently and I took it in for an estimate. PepBoys quoted me at $3,200 and told me everything that makes the A/C function was basically shot. Okay, so I don't know anything about cars and I knew this was a reach. So I took my car in to AAMCO for a second opinion... and what do you know.. $188 later and my A/C is blowing cool air. Could you imagine if I allowed PepBoys to render services for the price they quoted me. Talk about a bunch of cons! Update: PepBoys also informed me that I needed my back breaks and rotors replaced. $560. Dropped my car off at AAMCO this morning, they call me back informing me that my breaks are perfectly fine and asked me who told me they needed to be replaced... ha the same place that quoted me $3,200 for an A/C repair.. cough cough PepBoys that's who. Ridiculous! read more

I ordered my tires on Monday for an 8:30AM appointment. On Friday I arrived at 7:30 and was informed my tires still had not even arrived to the shop yet and wouldn't be until 9:30. As I did appreciate the honesty of the employee that seemed a little ridiculous. There was an estimated 90 minute window for the work to be completed, the tires did not arrive until around 10:00AM when I called back to check on the progress. There was no apology at the moment in the morning or in the afternoon when I came back to pick up the car and I was not going to ask for one. Everyone acted like this was a normal process, which seems like this probably happens all the time. Terrible customer service and even worse operationally. I will never come back to this location or any other as it seems like this is more of a whole company issue. This place sucks. read more

Wait Wait! Made an appointment for 11am and showed up at 11 and it took 25 minutes to drop off the car. Picked up car and waited 20 minutes to pay. They tried charging $ 39.00 but had a coupon for oil change for 21.99 he tried charging for extra oil and extra for the filter because they ran out of cheapier one. He could not figure out how to work the coupon. read more

I was very optimistic about coming here due to the coupons they offer. The staff that I worked with was very nice but the time I spent waiting was unacceptable. I had an appointment at 3:00pm. My car was not moved into the garage until 4:00pm, with one other car inside the 10-car bay. I waited over an hour, after my scheduled appointment time and the car is just now being worked on. Typically I wouldn't complain about a wait time, but what's the point of scheduling an appointment if you wait over an hour for the car to even start getting worked on? If they were bombarded with customers, either an appointment should not have been available, or I should have been notified of the wait time before handing over my keys. This location needs about triple the technicians they have. Normally I never write reviews, but unfortunately, this was just unacceptable. 2 stars because the clerk that helped me was nice. read more

This pep boys place sucks. Don't even waste your time here, I make an appointment online for a transmission flush and gasket replacement (services for this are clearly offered on their website) I leave work early to get it done, I get there and the guy at the counter (his name is John, big chunky white dude with glasses) is obviously in a "I don't want to be here" mood. He first starts by the way he greets me "what do you need ma'am?" With this pissed off look on his face. I then start telling him I have an appointment at 2, and was dropping my car off. He then asks "what was the appointment for?" (Seriously, why are u being a lazy ass look it up on your damn computer!) I tell him for the transmission fluid flush and gasket replacement. He then proceeds to tell me all this shit about "oh we don't deal with transmission issues here, you need to go to a transmission place" and this n that... It's on your website!! There are prices and location finders to see where the nearest pep boys that does these services are located. "I know, the website doesn't update often" is his excuse. Then he keeps rambling about why they don't deal with transmission issues and not once does this lazy ass apologize for not being able to help me. It's like he's purposely being a dick to drive customers away ! Seriously do not waste your time here. I had to go back to get the guys name, I was helped by a young beautiful girl that looked to be in her 20s, now SHE was nice. This girl said she just started working there at Pep Boys, too bad they can't all be nice and helpful like her. She actually apologized that they couldn't help me, it was nice to have an employee acknowledge it. Unfortunately I didn't catch her name, but thank you to the girl that helped me. read more

Pep Boys - If you don't offer these services, then update your shit! - Auto Repair Near Me - Aurora, Colorado

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Today, I had to get a new tire. I applaud...applaud...applaud Rick at Pep Boys on Mississippi Ave, Aurora. He was so knowledgeable, helpful, honest, and decent. Rick told me that he rotates between stores, so I was so lucky that he was assigned to this location today. He helped me in so many ways. Thank you, Rick (I sure hope you see this, as you are so deserved). Thanks, again. read more

I have been a customer of Pep Boys in 3 different states, for many years with no complaints. Today I scheduled an appointment for 3pm for an oil change. When I arrived there was 1 car in the bay, with 9 open slots and 2 customers waiting; so I thought the wait would be normal. WRONG. My car did not get brought back to be serviced until 4pm, and at around 4:30pm an employee came up to let me know that it would be best to 'reschedule' due to lack of technicians. I understand that things happen, but I had been waiting over an hour and a half for them to finally let me know that there was a delay. When I turned my keys over and checked in, they could have given me a heads up that it may take a little while, which would have been acceptable. But to wait that long, just to be told it would be better to reschedule was extremely frustrating and a waste of my afternoon. One star because they gave me my keys back, and mumbled sorry. Sorry Pep Boys, I will never go back again. read more

It wont be worth it to do business with this store if current staff is still employed in any way. The most expensive full synthetic oil change for a 5 quart 4 cylinder engine car.$81.29 The best part is when you call them out and you give them your money they get loud tell you to leave the store because they have nothing to defend what they've done. After waiting way too long with "the group" cars held hostage by a staff that moves at their "paid by the hour care" you will soon discover that a BIG mistake has been made. YOU CAME HERE!!!! Read the other stories and place yourself as the main victim, then you will understand. Spend you money with a company that gives a s#!t. read more

The guys here have always taken good care of me -, especially the service manager Barry. This review is for my recent visit (yesterday). I went in before my 1000 mile road trip and they were able to fix what needed to be fixed and identify what could wait a while - but still be safe on the road. Gave me peace of mind, to know I can count on my vehicle! Thank you. read more

Well they seem to always forget to call me when there done but the work is done well and prices are decent. Barry, the manager, is friendly, knowledgeable, and always makes me laugh. read more

Horrible service. Zach told me I could come into the shop and drop off my car. So I drive all the way here & then I'm told "nope sorry we don't have any techs to look @ your car today." Why wasn't this checked before I drove all the way here and secured a backup ride??? read more

I live not far from this Pep Boys so I always bring my car here whenever I need an oil change or it starts making weird noises. It can on occasion take a while to get the service done because there are so many cars there being worked on but I bring a book so I'm just fine. They will try to upsell you but to be completely honest, I work in an industry where we are required to upsell as well so I don't hate on them for it. And I usuaully take them up on some the suggestions because they are regular maintenance things I never think of fixing until something blows up. They are honest as well. When I used to have an older car and would bring it in for an oil change, they would come out with a list of everything wrong with my car but were always honest and said if you fix numbers 3, 10 and 142 your car won't blow up, the rest can wait until later. read more

Absolutely the worst customer service I have ever witnessed. Un willing to help .I had a flat tire a car full of groceries they wouldn't even let me put air in my tire. They couldn't put me on a wait list. The tough shi $ attitude they offered was not only offensive, it made me feel mad. I will never go back even though it is blocks from my house stay away! !! Side note look at all the cookie cutter responses from pep boys. I responded to the request and never heard back from them. It has been over a month read more

Needed new tires. Was ready and willing to give them my money. 1st phone call - "No you do not need an appointment! Come by anytime." 2nd phone call a few days later on my way over (and after being on hold for 20 MINUTES) - "Sorry we are too busy right now you should have made an appointment online." A week later - made an appointment online - brought the car in the next morning - "Sorry we can't help you today because we don't have a tech in, we don't even look at that schedule" A+ customer service right there! read more