Great temporary storage for living room furniture. Inexpensive, clean unit with no leaks, and easy…read moreaccess outside their business hours. More convenient location and cheaper than Waltham storage that got bought out by corporation and prices were hiked. The staff are EXTREMELY helpful, courteous and professional.

I have had some pretty poor interactions with uhaul throughout the years... I have never had a bad…read moreexperience at this location. Great manager and the people at the counter seem to interact with customers as they are treated. If you treat them with respect, they'll do the same. Even when I've seen some pretty obnoxious people , they keep it professional, but a little kindness and respect go a long way with them. Recently my so forgot her code to self storage right as they were closing up so I ran over and they were happy to help. Honestly can't say enough great things about this place.

I went online to reserve a 4 wheel auto transport trailer. I entered the truck I was going to tow…read morewith and the vehicle I was going to tow. The software only approved renting a two wheel tow dolly. I received a contract specifying the truck being used to tow, the rear wheel drive Fiat Spider being towed and the tow dolly. My son went to pick it up, a very unpleasant guy told us they wouldn't rent it to us because the Fiat is rear wheel drive. Anyone who does this knows you simply back the rear wheel drive car onto the dolly. I called and Unpleasant guy wouldn't even discuss it. Then he hung up on me. I just found out Unpleasant Guy is the manager. Do yourself a favor and rent from the Danvers Location. It's right up the road. Less traffic, nicer place and the manager Anthony, is excellent.

Manager is not customer centric and he appeared is as if I was bothering him. I was there to pick…read moreup a trailer and he was blowing out the dirt from the garage, and even when he saw me waiting, he continued to blow the dirt out of the bay where I was standing. He then proceeded to walk outside and I had to follow him as I was asking questions. He told he to go see the guy at the desk. I am there for a rental, not to be treated as if I am not a customer.

Went here three times and same old guy at desk each time had a bad attitude like I owed him…read moresomething. Definitely would recommend people to avoid him and approach someone else. Trucks were clean but we ran in issues with check engine light within three days on one of them and also a snapped key the first day we had one of the trucks. The swap out was fast and easy.

After making an online reservation for a truck over a week ago and after receiving a confirmation…read moreemail with a confirmation number I was called and told that there is NO truck for me with which to move. I'm not sure how I'm supposed to move now but no solution or offer was made to help. They explained that it was an IT error....and a HUGE one at that. I would fire the IT person immediately and at least have some sort of plan for those affected. Horrible business practice. Never again!

Interviewed with Penske for a Maintenance Supervisor role. The interview itself went well, and I…read morewas told I would receive a decision within a week. It has now been over a month with no response. I followed up multiple times with both the interviewer and recruiter and was either ignored or left without any update. Regardless of the outcome, candidates deserve basic communication and closure after investing their time in an interview process. The lack of follow-up here was disappointing and unprofessional. Based on this experience, I would caution others to carefully consider this company--not just as an employer, but when deciding whether to use their services. Communication and accountability matter.

TL;DR: PENSKE IS UNTRUSTWORTHY AND UNRELIABLE…read more I booked a reservation for a sprinter van a month out from the date I needed it, and I called the day I booked to confirm that the van would be at the Allston, MA location that was offered, and I was told it would. fast forward to pickup date, I receive a call at 7:30 AM telling me the van, which I purposely booked for ease of driving in a city, was not available and they instead could offer me a 16' truck for the same price (how generous). After I begrudgingly agreed, I received another call asking if I could pick it up in Medford, 8.5 miles away. I said no, I needed it in Allston, to which they said no problem, we'll get it over there for 5pm pickup. As I am arriving to Allston at 4:45, I receive a call asking if I can pick up the truck (which I never wanted) in Medford. When I said I could not, I was asked if I was interested in discounting the price of an uber to Medford off my reservation. LOL. I will NOT be using Penske ever again and I will be actively recommending anyone BUT Penske for my friend and family's future moving needs.

Climate control claim is misleading. During the summer, I t's too hot and humid inside. During the…read morewinter it's too cold. It's a bit overpriced, and also considering their operating hours are so narrow. It's almost like bankers hours. You almost have to takeoff work just so you can access your locker. It's a great place to store stuff if you're not concerned about pricing and you never really need to get to your stuff.

Warm, clean, comfortable- what else would you need from storage?…read moreIt is also in great location - easy to drive, no headache with parking, loading and unloading.

Moving is never easy, but working with U-Haul of Malden-Route 60 to have our U-Boxes delivered,…read morestored, and ready for our arrival made the process remarkably smooth. The person who truly made the experience exceptional was Andy, who proactively called and texted us to answer questions, confirm details, and ensure everything was in place before we arrived. His communication and customer service gave us confidence during an otherwise stressful move. The location was convenient, well organized, and had everything we needed to make our transition to Boston as easy as possible. While moving is always a challenge, U-Haul of Malden-Route 60 was a bright spot in the process, and I would gladly use this location again.

Was able to rent a truck last minute with amazing help from all the workers inside. Very simple and…read morestraight forward process. everyone was very kind.