This place is great. I was having g issues on the road in my diesel. I got my car towed on monday…read moreafternoon. They jumped on it even though I dropped it off a day early. Great communication. Didn't try and upsell a bunch of junk I didn't need. Got me in and out. I rarely take my truck to the dealer. Here I would. Adrien is great to work with in service

Came in for a quick service repair. Customer service in parts department was extremely…read moreprofessional, knowledgeable and helpful. Gave a great recommendation for some additional parts I was considering at a different shop, that alone shows he was not about just making a sale. My experience was genuine. I will be returning for service when due.

I brought my car here because they work with Toyota of Redlands. Joe took care of me answered all…read moremy questions and made sure my vehicle was good to go. He even made sure my car received OEM parts! And the front office answered all my questions even when there was a change with insurance companies. Thank you guys again for taking great care of my car and for the great service! I would recommend this company for repairs. Thanks again.

Made an appointment to get a quote for a dent in my vehicle. I have never been to this location, so…read moreI wasn't sure where to go. I walked into the office, and said "Hello". No one even looked up from their computers or said anything. I gave them the benefit of the doubt that somehow they didn't hear me, see me, or see my vehicle pull in. I said "Hi" again, and no one still even looked at me. Instead, a gentleman with a long gray beard just pointed at the building next door and said I needed to go there. I waited for my appointment, and saw another person with a hat and curly hair come in and out. My appointment was at 3PM, and the receptionist said the person who would be giving me my quote was not in yet. I waited until after my appointment time, and decided to cancel and find a better place. It just so happened that the gentleman with the hat and curly hair was the one who was supposed to meet me at 3PM. Overall, this place needs an overhaul on customer service. There's a dozen places in the area to get your vehicle fixed, all with similar pricing and expertise. So why waste your time and money dropping off your vehicle at a place where you are not even given a greeting, and appointments are not adhered to.

I called today to look for a part I was having difficulty locating or identifying, Robert over at…read moreparts answered and went above and beyond to help me locate it. Stayed on the phone for almost 20 minutes searching for it and finally found it. Thank you for going the extra mile

Excellent experience all around. Luis Perez has been great to work with on both of my purchases…read more They resolved any issues quickly. Josue in fleet service has been on top of everything and endured the trucks were handled quickly and correctly. Fair negotiations, and excellent service.

I needed to purchase Toyota Pink Coolant for my Highlander, so I searched online to find the best…read moreprice. I came across Toyota of Redlands and noticed that their online price was very reasonable. I called ahead to make sure they had plenty of the pink coolant in stock. I also asked if the online price was the same price I would pay if I purchased it at the dealership. The employee I spoke with confirmed that the online price was the same as the in-store price, so I decided to make the trip and purchase the coolant. When I arrived, I was greeted by Adrian in the Parts Department. I explained that I had called a few days earlier and was there to purchase the Pink Coolant. However, when Adrian gave me the price, I noticed it was higher than the online price. He explained that the online price and in-store price were different. I told him that the employee I had spoken with previously had specifically confirmed that I would pay the same price at the dealership. Although the previous employee had given me incorrect information, Adrian handled the situation in a way that really stood out to me. He could have simply charged me the regular in-store price, but instead, he took the initiative to honor the online price as a one-time courtesy. I was very grateful for what he did. It wasn't necessarily about the price difference--it was the fact that Adrian took ownership of the situation and made sure I left feeling valued as a customer. His professionalism, understanding, and willingness to make things right turned what could have been a frustrating experience into a very positive one. Overall, my personal experience with the Toyota of Redlands Parts Department was great, and Adrian's customer service made a lasting impression on me. In my personal opinion, I would definitely recommend their Parts Department in my personal opinion. I will also be returning in the future whenever I need Toyota parts or accessories. Thanks again, Adrian, for going above and beyond!

I would like to take a moment to share my experience with Toyota of Redlands today. I have always…read morehad pleasant experiences here in the past, which is why today's experience was especially disappointing. I brought my car in because I had been hearing a noise coming from the driver's side for several weeks. After waiting a little over two hours, I was contacted by Steve, the service manager, and was told that there was nothing wrong with my car. I explained that I disagreed with the diagnosis because I could clearly hear the noise while driving. I was told that they have the best technicians and that if the technician didn't hear anything, then there was nothing wrong. I was essentially told that if I continued to hear the noise in a few more weeks, I could bring the car back and wait again to have it checked. As I was walking out, I decided to stop and speak with someone else because I knew something was wrong with my car. Thankfully, I spoke with Alex, who was extremely kind and helpful. He brought over Jimmy from the body shop, and these two gentlemen immediately took my concern seriously. They took me outside and quickly found a large nail in my tire. I was shocked because this was something that should have been identified during a thorough inspection, especially after I specifically brought the vehicle in because of a noise coming from that area. Jimmy then got in the car with me and took it for a drive. Within 10-20 seconds, he heard the exact noise I had been complaining about for the past three weeks. This was despite being told that the technician, Robbie, had completed a full diagnosis and found nothing wrong. I am very confused and concerned by this experience. If Alex and Jimmy had not taken the time to listen to me and actually investigate the issue, I would have left believing there was nothing wrong with my car -- when there was clearly an issue that was noticeable almost immediately. I am extremely grateful to Alex and Jimmy for their professionalism, kindness, and willingness to listen to me when I knew something wasn't right. They are the reason this issue was finally identified. However, I am very disappointed with the way my concerns were handled by Steve and with the diagnosis performed by Robbie. This experience has left me questioning whether my vehicle was actually inspected as thoroughly as I was told it was. I have trusted Toyota of Redlands for my vehicle, and after today, I hope management takes this situation seriously and looks into what happened. Customers should feel confident that when they bring their vehicle in with a specific concern, that concern is genuinely investigated -- especially when the customer is telling you they can hear and feel something is wrong.

I was referred to Spreen Subaru through the Costco Auto Program. I hate going to the dealership as…read moreI've never had a positive experience at one. Clay, the sales rep, was already texting me before the appointment and put me at ease when I was worried about my credit score. I arrived early and Clay was happy and ready to go. Think of him like Ted Lasso but car salesman instead of football coach. Lol He was incredibly patient and kind. He is new to this dealership but I think he's doing a superb job. Whatever questions you have, if he doesn't know, he will find out. Which I actually prefer! I don't need some person talking circles around me and being super pushy. I don't enjoy that kind of yapping. We shared many laughs and it didn't feel rigid and forced. This is my most positive car buying experience yet and I am grateful. We had to wait a bit for the car to charge so that would be my only gripe but that doesn't take away from the amazing customer service. Clay made sure we had snacks and water while we waited. I believe Suzan was the finance manager and she was awesome. Super chill and transparent and didn't make me feel uncomfortable or pressured to get anything additional. Thank you Clay and Suzan! We will definitely be back if we ever need another car and I will tell all of my 2 friends about Spreen Subaru! We saw a Ted Lasso commercial today and my husband and I laughed and said there is Clay! We will always think fondly of him and I must say I never expected to say that about a sales person.

Wow, wow, wowzers!!!…read more "I enjoyed my experience at this dealership," is not a phrase I thought I would say. Yes, I've experienced good oil changes before but this one...it was superb! After making the same day appointment with Mike over the phone and being greeted by Lauren, it was a smooth experience. Lauren went over what I needed done for my vehicle and then showed me to the waiting area. The main waiting area had water, snacks and even dog treats. There was a second quieter waiting area near three partitioned work cubicles for doing work, or just if you needed the safe, quiet space. I get overwhelmed and the quiet sensory space was perfect for me. The bathrooms were nearby and there was a vendor who came by with fresh fruit which was perfect for a warm sunny day. I didn't partake that time but maybe next time. There was also free popcorn in another area of the dealership which I saw my neighbors enjoy. Time went by fast and soon Lauren was coming to get me. She sent me a link for the complimentary inspection. I didn't think anything of it because I had received complimentary inspections before from other oil change places and they were usually PDFs of what the technician did. NOPE. Spreen Subaru excels at blowing your mind! When I opened the link, it was the multi-point vehicle inspection and photos...but wait there's more! There was a...video?!?! Yep. Alonso, the technician showed me a comprehensive and transparent video where he paid attention to detail to my car. He measured all four brake pads and all four tires tread depth! He even cleaned the engine oil filter housing surface before twisting the new filter on. What a pro move! The video was so clear that it even gave me total peace of mind about a minor cosmetic scrape I knew I had underneath--I could see for myself that all the mechanical components were untouched even though I had scraped some of the protective undercoating off. My mind was blown! This dealership is TOP-TIER!!! I forgot to mention, I purchased a package for my oil change and tire rotation and the price was extremely fair. They also provided me with a military discount for my military service! This is the kind of review I love to write because you can support a local business and give them the recognition they deserve! It's evident that the employees take pride in their work. The level of detail the report gave me reassured me that my vehicle is mechanically safe and healthy. I definitely recommend Spreen Subaru in San Bernardino for your Subaru. Their service department and professionalism is second to none!

When I went to buy my F-150, John the car salesman made the entire process a breeze…read more From the moment I walked in, he was incredibly warm and attentive, asking the right questions to understand exactly what I needed. He gave me a fair deal without any pressure, kept me informed every step of the way, and even followed up afterward to make sure 1 was happy. Thanks to John, I drove off feeling excited and confident in my new F-150

Catalytic converter was stolen they replaced it with the wrong Moore system so would not pass smog…read more Had to take another day off of work to take it back. They told me that they did not do the small correct took it back to get another smog check still wouldn't pass brought it back to him and then admitted they changed it with the wrong muffler. I told me it was gonna be $500 more and they wouldn't make me pay for it. Even though I've wasted two days of work and paid for two small checks and they still asking me to pay more money to change out the muffler. This was a joke Eventually, I spoke with the manager after a lot of arguing, and they consume the extra cost of the muffler.

Road Runner Towing and Storage,located in the foothills community of Yucaipa,California is a full…read moreservice auto,truck,RV,motorcycle,suv,hot rod,classic car,camper towing service. I needed to have our family's mini van towed in for repair and service and found the people at Road Runner to be prompt courteous,reliable and offered the best price !The equipment they use seems to be brand new too! They arrived promptly and were 15 minutes ahead of schedule-a great plus! Pedro the tow operator was courteous,highly experienced and handled everything professionally! Our van arrived safely and were very pleased with the Road Runner Towing experience! . . . #roadrunnertowingandstorage #towing #storage #godisgood #seetheusa #storage #yucaipa #shopyucaipa #yucaipapd #greatservice #roadrunner #roadrunnertowingandstorageyucaipa

Customer service is awful. The technicians are nice but the lady behind the desk is so rude.read more

Great customer service from everyone at Toyota of San Bernardino! My sales person, Irvin, made the…read morewhole experience hassle free and quick. He really made my disabled son and I very comfortable as we went through the process of the purchase! I love my new Land Cruiser!!

Irvin Solis. He…read morehelped us purchase a certified used 2025 Tacoma and made the process a breeze. Many other dealerships were haggling with us over extra tacked-on costs that we were not looking to add, which made the process of finding a reasonable price very difficult. However, that was not the case at Toyota of San Bernardino with Irvin Solis. He responded promptly through online communication and was transparent about all of the costs involved. He quickly matched our offer, and the online paperwork made the process very simple. We would definitely recommend Irvin to anyone looking to purchase a Toyota in SoCal!