1. Penske

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Brooklyn, NY

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Penske

3.2 (5 reviews)
Closed • 8:00 am - 5:30 pm

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4 years ago

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10 years ago

Slooooooow, they need more than one person for check out. Other than that this place is cool.

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Penske Truck Rental

Penske Truck Rental

(8 reviews)

Chelsea

i cant say enough about Penske as a company and especially about the North Bergan brunch!…read morethey run just a great operation, with extreme care! i have been in the trucking industry for over 15 years and can clearly say that this company is the best of any company in that field, anything i have asked they always jumped and helped me! from truck breakdowns in the middle of no where to truck rentals of extremely short notice and many more incidents. the last one happened over the weekend at 12 am when my driver lost his key, Penske right away started to move things around and by 5:30 am the trucks was already running! everyone seems to be so friendly and customer service oriented, unlike the competition (there is always someone available form your brunch and you feel like you doing business with a local business not like a Huge corporation. my account manager is always available by txt or email and i really feel like i have a partner in Penske and he cares about my success just like they cares about his company. on top of it, they have a huge fleet of brand new trucks always available and they maintain it so good that you have the confidence of sending the truck anywhere without worrying about down time. if you are looking to run your business smooth and have the edge on your competition choose Penske! i am a customer for life.

Going into the rental, I prepared myself for the worst experience of a lifetime, but for all of the…read moreinconveniences I suffered, I was compensated, so in the end, I suppose I got what I paid for. First off, Penske starts off with higher rates, but is the only company where you can negotiate (price matching) and that gives discounts such as Triple A discounts over the phone. Budget and U-Haul do not offer this, so Penske will probably always come out to the cheapest. Also, Penske gives you unlimited miles, so you don't have to worry about accidentally taking detours. But here's where the bad stuff happened: 1. The only way that Penske would have been price-competitive was with the Triple A discount. I personally did not have a card, but I am covered under my family's plan. I didn't know if this was going to cut it, however, so I called Penske to make sure. The person on the phone said it would be ok to bring my dad's card, as long as we had road-side assistance. But the person at Chelsea rental said that I had to have the card under my name so that she could swipe it. So she did not apply this insurance. 2. Chelsea Rental, the contractor that houses Penske, did not check the back of the truck before we drove it away. So I drove the truck all the way back to the UWS. Only to open it up and discover a bunch of crap in the back. There were about 20 dollies, and hundreds of pounds of packaging material. So I had to drive it all the way back to Chelsea and have them take it all out. This delayed the trip by about an hour and a half. Here are the redeeming things: 1. The Penske truck we got was brand new. This probably meant the gas mileage was pretty good. compared to other older trucks of the same size. 2. They compensated me for the "bad stuff" and refunded $75 dollars off of the total rental. Other things to know driving to Boston: You can make it on a full tank of gas. You will just need to fill it up right before you turn it in, and it will be about $60 dollars in gas money. I opted for the $50 dollar insurance, but I really did not need it. Waze will tell you a way to get there that is shortest, but keep on I-95 as you exit New York, as this is the road without little tunnels that will scrape the top of your truck off. Once you get into CT, you can take 84 to 91 (or 91 to 84 or something like that... (go through Hartford)

U Haul - Cheap boxes for salw

U Haul

(212 reviews)

Chelsea

This was an okay experience overall. I had a reservation for a truck rental for a student film, and…read morethe checkout process itself was pretty smooth -- I was able to do most of it on my phone. There was a line when I arrived, but the employee working did a great job moving through everyone efficiently. There was some confusion with their internal hand‑off process, which was frustrating and slowed things down, but eventually I got my truck. The vehicle was clean and ran smoothly. The only downside was that the lock on the back was broken, so I had to buy my own -- hopefully that's been replaced by now. The return process, however, was super easy. I just dropped the truck off and left, and my final bill came through shortly after. Overall, a decent experience with a few bumps.

U-Haul is bad but this place is the worst. I've had to come…read morehere multiple times over the course of the past few years, whether it's for personal matters or picking up vans for film sets. And every time I have to come here, I dread it because I know what experience awaits me, and that experience consist of waiting multiple hours to get my van because you have to check in through the app and their app doesn't fucking work and no one who works there knows how to help. Last time I went, I needed three phone numbers of people for them to call to verify my identity so me and my friends spent 30 minutes outside answering phone calls from U-Haul pretending to be different people (a great chance to use my Nathan Lane impression) If you could afford it, just go to cc rentals U haul is a waste of fucking time and money.

Penske - truck_rental - Updated October 2026

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