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Penske

3.2 (5 reviews)
Closed • 8:00 am - 12:00 pm

Services - Penske

Truck rental

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3 years ago

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10 years ago

Slooooooow, they need more than one person for check out. Other than that this place is cool.

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Penske Truck Rental

Penske Truck Rental

(8 reviews)

Chelsea

Going into the rental, I prepared myself for the worst experience of a lifetime, but for all of the…read moreinconveniences I suffered, I was compensated, so in the end, I suppose I got what I paid for. First off, Penske starts off with higher rates, but is the only company where you can negotiate (price matching) and that gives discounts such as Triple A discounts over the phone. Budget and U-Haul do not offer this, so Penske will probably always come out to the cheapest. Also, Penske gives you unlimited miles, so you don't have to worry about accidentally taking detours. But here's where the bad stuff happened: 1. The only way that Penske would have been price-competitive was with the Triple A discount. I personally did not have a card, but I am covered under my family's plan. I didn't know if this was going to cut it, however, so I called Penske to make sure. The person on the phone said it would be ok to bring my dad's card, as long as we had road-side assistance. But the person at Chelsea rental said that I had to have the card under my name so that she could swipe it. So she did not apply this insurance. 2. Chelsea Rental, the contractor that houses Penske, did not check the back of the truck before we drove it away. So I drove the truck all the way back to the UWS. Only to open it up and discover a bunch of crap in the back. There were about 20 dollies, and hundreds of pounds of packaging material. So I had to drive it all the way back to Chelsea and have them take it all out. This delayed the trip by about an hour and a half. Here are the redeeming things: 1. The Penske truck we got was brand new. This probably meant the gas mileage was pretty good. compared to other older trucks of the same size. 2. They compensated me for the "bad stuff" and refunded $75 dollars off of the total rental. Other things to know driving to Boston: You can make it on a full tank of gas. You will just need to fill it up right before you turn it in, and it will be about $60 dollars in gas money. I opted for the $50 dollar insurance, but I really did not need it. Waze will tell you a way to get there that is shortest, but keep on I-95 as you exit New York, as this is the road without little tunnels that will scrape the top of your truck off. Once you get into CT, you can take 84 to 91 (or 91 to 84 or something like that... (go through Hartford)

I rented from the Penske on 449 10th Ave, which I can't find in the search results…read more These guys are fantastic. I don't want to blow up the spot of the guy who helped me out, but lets just say I got a bit of leeway on some things. On top of the friendly and generous attitude, I got a brand-spanking new truck with no damage and an honest fuel gauge. Speaking of dishonest fuel gauges, Chelsea U-Haul can suck it. Not having a hellish rental experience was an extremely refreshing change, and having a great rental experience was a complete surprise.

U Haul - Cheap boxes for salw

U Haul

(209 reviews)

Chelsea

This was an okay experience overall. I had a reservation for a truck rental for a student film, and…read morethe checkout process itself was pretty smooth -- I was able to do most of it on my phone. There was a line when I arrived, but the employee working did a great job moving through everyone efficiently. There was some confusion with their internal hand‑off process, which was frustrating and slowed things down, but eventually I got my truck. The vehicle was clean and ran smoothly. The only downside was that the lock on the back was broken, so I had to buy my own -- hopefully that's been replaced by now. The return process, however, was super easy. I just dropped the truck off and left, and my final bill came through shortly after. Overall, a decent experience with a few bumps.

Convenient location in Manhattan right off the West Side Hwy. A friend told me I should book an…read moreadvance as there might be long lines so I downloaded the app and booked a cargo van an hour before I needed it. Pick up was simple - walked in and showed my info and the van was ready right away. Drop off is easy as well. Staff at the pick up desk quite friendly for an early Sunday am. Few things to note - they add a $15.95 facility fee on top of everything for renting from the Chelsea location (seems absurd to me). Might want to refill gas on your own. I drove 14 miles and let them refill the gas. They charged me for 2 gallons but it's nearly impossible to have used that much gas going that short distance. I rented a cargo van, which looks small in the pictures, but when I arrived, they had graciously upgraded me to a larger version which was a little hard to drive through the streets of New York City.

Penske - truck_rental - Updated May 2026

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