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    Penny's Pub

    4.5 (4 reviews)
    Closed • 11:00 am - 2:00 AM (Next day)

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    7 years ago

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    4 years ago

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    Smoke on the Water

    Smoke on the Water

    3.7(21 reviews)
    11.2 mi

    We loved this place under the opd ownership…read more Fortunately the new ownership who took over a couple of years ago have continuted the tradition of great BBQ ... and have made some improvements in the facility. The restrooms have been remodeled for one. Wife and shared a huge 1/2 slab of ribs with baked beans and french fries..., more than the 2 of us could finish. But perhaps the best part was the super friendly and very attentive waitress. She definately is an asset to the business

    A difficult evening handled with kindness and integrity…read more My wife and I visited Smoke on the Water during the very busy D-Day weekend in Conneaut. Our experience did not begin smoothly. Somehow we were initially overlooked, and after ordering we waited about an hour and a half before receiving our food. One of my orders, the brisket, was also accidentally missed. Naturally, after such a long wait we became frustrated. However, what impressed me most was how the restaurant handled the situation afterward. The manager came personally to our table, spoke to us very kindly, sincerely apologized, and made sure our food finally arrived. I told him that I understood how exceptionally busy the restaurant was and that I was happy once we finally had our meal. Then, when we were ready to pay, we were told that our entire bill had been taken care of. I actually insisted that I wanted to pay, but they would not accept payment. That gesture was far more than I expected. Mistakes can happen, especially during an extremely busy event weekend. What tells me much more about a business is how they respond when something goes wrong. Smoke on the Water took responsibility and treated us with generosity and respect. I have no complaint about the restaurant. My only food criticism is that the pork ribs were much too salty for my taste. Otherwise, we enjoyed finally sitting down, eating, and enjoying the waterfront atmosphere. Thank you to the manager and staff at Smoke on the Water. You turned what could have been a very disappointing experience into one that left me with a great deal of respect for your business. That is good customer service, and it deserves to be recognized.

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    Smoke on the Water - Outdoor bar

    Outdoor bar

    Smoke on the Water
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    Smoke on the Water stage

    Penny's Pub - bars - Updated October 2026

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