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    Penny's Baking Corner

    5.0 (1 review)

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    Cold Stone Creamery

    Cold Stone Creamery

    2.9(48 reviews)
    3.9 kmHeartland Village
    $$

    Cold Stone Creamery first opened in Staten Island about four years ago. I was introduced to this…read moreice cream parlor by a friend/ sorority sister who lived in the neighborhood. This is place is named for its technique of mashing ice cream so to speak. There are a variety of flavors and toppings that you can choose from. The staff takes your desired amount of ice cream (small, medium, large) and puts it on a "cold stone" and then adds the toppings and then mixes & blends everything together. The prices range depending if you want a "cold stone creation" or your own creation & on what size you want. Their size names are "like it (small) love it (medium) gotta have it (large)" but be advised if you order "like it" the amount is so much it will completely fit in the (love it) cup. cold stone also makes original flavors such as french toast, cake batter, and cheesecake flavored ice cream.

    I feel cheated and robbed from cold Stone creamery by the store manager, Anna…read more The first week of January 2026 I went to discuss and possibly order a cake for a birthday on Jan 31. I wanted an image put on top of the cake. There was no way to tell how this image would look on the cake because the store isn't equipped with the kind of technology that can drop and drag a photo so that you can see what it would look like on the square cake. I was very apprehensive Anna Constantly told me to trust her trust her trust her. I kept telling her that I need for her to understand what I want, it seemed to me that she was yessing me to death. And I kind of felt rushed and pressured into placing the order. And reluctantly, I did place the order but 24 hours later I changed my mind and I realized that she had no clue as to what I wanted. I didn't feel confident that she was going to make the cake the way that I wanted it and I know that I'm in my timeframe to cancel since there was three weeks to go before I needed the cake. Upon arriving to the store to cancel the cake, I was taken by surprise by Anna and her other colleagues that they did not know how to process a refund you would think you simply hand your debit card over and they reverse the transaction, but this was much too complicated for anyone inside of cold Stone creamery to even comprehend how it was done. My refund of $111.14 had to go to the corporate office, I asked Anna to give me a receipt, some sort of trust and faith that we mutually understood one another that my $111.14 refund was indeed coming back to me. She offered me no receipt she offered me no confidence whatsoever Ave other than her word alone that I will be getting a refund she told me to trust her. So 3 weeks later today is January 23, 2026. I still have not received my refund. When I called the store any one of the employees tell me that they are not educated or understand understand the refund process. So therefore I'm still waiting for my refund of $111.14 which I believe I am never going to receive. I feel cheated. I feel robbed. I will never trust this ice cream shop ever again. I am very disappointed in this whole entire process. I have never experienced something like this before and I think other people should also be warned when you shop in cold Stone creamery. They may or may not understand what you want and when you decide, you don't want the product because you don't feel confident that they could actually make what you want I think they get insulted and they try to give you a hard time to prevent you from taking your money back. I am going to fight with these people every single day until I get my money back.

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    Penny's Baking Corner - desserts - Updated May 2026

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