Cold Stone Creamery first opened in Staten Island about four years ago. I was introduced to this…read moreice cream parlor by a friend/ sorority sister who lived in the neighborhood. This is place is named for its technique of mashing ice cream so to speak. There are a variety of flavors and toppings that you can choose from. The staff takes your desired amount of ice cream (small, medium, large) and puts it on a "cold stone" and then adds the toppings and then mixes & blends everything together. The prices range depending if you want a "cold stone creation" or your own creation & on what size you want. Their size names are "like it (small) love it (medium) gotta have it (large)" but be advised if you order "like it" the amount is so much it will completely fit in the (love it) cup. cold stone also makes original flavors such as french toast, cake batter, and cheesecake flavored ice cream.

I feel cheated and robbed from cold Stone creamery by the store manager, Anna…read more The first week of January 2026 I went to discuss and possibly order a cake for a birthday on Jan 31. I wanted an image put on top of the cake. There was no way to tell how this image would look on the cake because the store isn't equipped with the kind of technology that can drop and drag a photo so that you can see what it would look like on the square cake. I was very apprehensive Anna Constantly told me to trust her trust her trust her. I kept telling her that I need for her to understand what I want, it seemed to me that she was yessing me to death. And I kind of felt rushed and pressured into placing the order. And reluctantly, I did place the order but 24 hours later I changed my mind and I realized that she had no clue as to what I wanted. I didn't feel confident that she was going to make the cake the way that I wanted it and I know that I'm in my timeframe to cancel since there was three weeks to go before I needed the cake. Upon arriving to the store to cancel the cake, I was taken by surprise by Anna and her other colleagues that they did not know how to process a refund you would think you simply hand your debit card over and they reverse the transaction, but this was much too complicated for anyone inside of cold Stone creamery to even comprehend how it was done. My refund of $111.14 had to go to the corporate office, I asked Anna to give me a receipt, some sort of trust and faith that we mutually understood one another that my $111.14 refund was indeed coming back to me. She offered me no receipt she offered me no confidence whatsoever Ave other than her word alone that I will be getting a refund she told me to trust her. So 3 weeks later today is January 23, 2026. I still have not received my refund. When I called the store any one of the employees tell me that they are not educated or understand understand the refund process. So therefore I'm still waiting for my refund of $111.14 which I believe I am never going to receive. I feel cheated. I feel robbed. I will never trust this ice cream shop ever again. I am very disappointed in this whole entire process. I have never experienced something like this before and I think other people should also be warned when you shop in cold Stone creamery. They may or may not understand what you want and when you decide, you don't want the product because you don't feel confident that they could actually make what you want I think they get insulted and they try to give you a hard time to prevent you from taking your money back. I am going to fight with these people every single day until I get my money back.

They delivered to my home in the 50's. I recently had their brides cake. It was dry small and…read morehardly iced . The taste was not nearly the same as it once was. I only hope that they once again put quality over profit. They have become i fear an average bakery.

My last visit there was to pick up jelly donuts for Chanukah. They were far below my expectations…read morein every way! Hardly any filling; very dry donut. If DD can put out a better donut than Holtermanns, I see no reason to go back

Called last minute for a cake I forgot to order in advance. They were as accommodating as could be…read more!!! And on top of getting the cake done for me it was absolutely delicious (cannoli cream) Will definitely be back!

I got the rainbow cookie cheese cake. It was delicious. I also got a pack of cupcakes. They were…read moredelicious too!! I read reviews about this bakery that's what made me try it. And I have to say it was amazing. The staff is very friendly. I will definitely be going there for all my cakes

I've been coming to the sweet shop bakery for a year now and can't say enough about this little…read morecozy bakery. My personal happy place to come and enjoy one of my many favorites, toasted brick oven rolls with butter and a tall hazel nut latte. Always enjoy their tasty Italian breads made right there on the premises, as well as all their pastries and cakes. Customer services is top notch and the music is great. I ordered my daughters bridal shower cookies and everyone enjoyed them. I look forward to going to the sweet shop on weekends, never disappointed. If you're in the neighborhood come in and enjoy the coffee of the day and try their breads, and assorted pastries. Thank you, Sweet Shop Bakery Maria

So many tasty treats. Always fresh. Great neighborhood business. They made a graduation cake…read moreexactly like the photo I gave them. Delicious cake!

The cutest little dessert shop! Absolutely love every single different kind of brownie that they…read moremake - if you have a sweet tooth this place is a MUST-GO!

Even better than the broad inventory of bakery cookies, cakes, brownies and pastries in the glass…read moredisplay cases around the large shop, are the unique amusing works of three dimensional art hanging from wall and ceiling. On walking in we immediately confronted a supersized water spigot pouring large amounts of water into a similarly sized catch basin below it. Took my mind off the sweets and reminded to wash hands. In the second room, suspended from the ceiling and walls were I-beams used to construct the classic NYC skyline with early-mid 20th Century steelworkers sitting high above the pavement with fixed stares on a large poster of Marilyn Monroe in all her sexy glory. This Cookie Jar was also an entertaining art gallery. What about the cookies in the jar? We tried a variety of carrot cake, brownies/blondies, lemon filled Italian cookies, iced cheesecake squares, red velvet cupcake, and chocolate bars, and others. While all good to delicious, none were as satisfying as the artwork in the house, which we sat and enjoyed at one of their small tables as we nibbled and drank coffee. Gotta love the creative mind at work and the effort required to design and build this bakery for dough and art lovers alike.

Food was great. Also an employee was great with the service and helped us figure out what was good…read moreand where to go. He had a beard and he was super chill. Lol he was amazing. The pastries and everything was just overall amazing highly recommend if you're looking for a nice little brunch out.

As a bakery this place is most likely the best in Staten. (I know everyone has their favorite!)…read more Came here for breakfast and had a ricotta omelette with a side of bacon. Whole wheat sour dough on the side. Ricotta pretty much has no taste so the omelette was bland - not their fault. Bacon was good. Bread was amazing. This is kind of self service where you have to order your meal on the bakery side and pay. You get a number for the table. You take your own plastic cutlery, napkins etc. you have to ask for butter. They have an amazing menu. I'd go back for lunch but the bakery selection is still my favorite part!!

BS"D I hate to…read moretry new restaurants, but the menu looked great--varied and lots of dishes--so I went with some foodie family members. The menu was extensive, including salads, pasta, wraps, pizza and fish. Every dish we ordered was a winner and the service was friendly and good. The warm, enthusiastic owner even offered to make a special middle-Eastern dish for us if we gave her 2 days notice!

Must say, I love the Timaruse and Avocado Sushi. We stopped here for some healthy gourmei type of…read morefancy restaurant. Felt like family when we had a warm welcome inside. Pizza was good here. Nothing beats a real New York Pizza. Never had Avocado Sushi, it was delicious. Nice waiter served us. Good selection of drinks here. Nothing is really bad on the pricey side. So please come visit Island Cafe. You might like what you see and taste.

MM did my dessert table for retirement party, the most amazing themed delicious cake and…read moredecorative cookies and other goodies that people raved about. everything was beautiful to the eye and delicious to the taste

The people that work there are very nice and courteous. They…read moreserve very good Pastries. And cakes and pies I love it all natural, there are so many bakeries in the area but I chose. This one. Everything is delicious.

Sooo many exotic flavors and creations. This is my type of spot. If you're looking for something…read moresweet and decadent, this is your place to be. The Asian inspired sweet treats and aesthetics worked phenomenally and complimented each other nicely. The staff and service were just as sweet and enjoyable as the food haha. I'll be back for more of that sweet potato ice cream!

This place used to be dynamite. Great owner/operator, clean. It's just gone downhill recently. One…read moreof the employees cut her finger and bled all over the ice cream and just left it? Very odd. They need to keep their adult customers and not rely on the local High School kids. Their product we're all extremely delicious, but everything seems "Old"? Not recommended

Really great and super delicious donuts and coffee that coming not from a big chain…read more Best beginning of a day!

A random find on our way driving through Staten Island to get to New Jersey. This place caught our…read moreeyes with its colorful exterior and interior. We also saw many folks going in and out of the street to go to this donut shop. We spontaneous did a U-turn and I'm glad we did! They have such interesting selection of specialty donuts. They have a couple base flavor for donuts, but they will decorate and add toppings as requested afterwards. They also sell what looks like 3D printed key chains and figurines inside the store as well. Another great find also includes their breakfast options. They have savory donuts such as chicken waffle donut or bacon-cheese donuts. While I was tempted to try, we had already ordered half dozen specialty donuts. Will definitely stop by next time we're driving through the area to try the savory donuts!