I should have read the reviews for PENN TOOL out of Maplewood, NJ before ordering. DO NOT USE THESE PEOPLE. They provide the worst customer service, the website appears to have the items in stock, however they appear to inventory nothing. You will get some runaround excuse. Just do yourself a favor and listen to others about this joke of a company, or you will be the next one posting a similar review here. read more

I told customer service the specs for the part I needed and got a barbie sized gear instead. Then they were going to charge me for shipping it back and a restocking fee. Once I pointed out it was their error it took almost a month to the day to get a return label. Now I'm getting bugged for not returning it quick enough. I should have stuck with McMaster Carr or literally anyone else. read more

First of all, the person who answers the phone sounds like just got off the bed looking for his coffee. I ordered and item and it took almost a month to get my order in the system. Another 3 weeks for their vendor to deliver the items to me. I DO NO RECOMMEND THIS COMPANY AT ALL. Please DO NOT BUY from this Company. Very Lousy service. read more

Worst customer service on the web. I had some issues in the past but someho forgot. Ordered a mill vice and cancelled before the order was processe. They still charged me a 6% fee (they charge it to everyone returning or canceling an order). They then take forever to give you back your credit. had to complain to Paypal and that did it. read more

**STEER CLEAR OF PENN TOOLS** I should've looked at the reviews. They did to my husband what they have done to countless others. He ordered a 350 lb product with a shipping fee of $192. That sounds about average. After 10 days he called to see what the status of his order was and they said they weren't sure and would have to call him back. When he finally talked to someone he asked where his order was and they said that since he operates out of his home and it's a residential address, it's going to cost an extra $300 for shipping. No apology for the lack of communication or increase in price. The guy he talked to said "that's just the nature of the business." Nope. That's the nature of a scam. I honestly do not understand how this company is still in business. **STEER CLEAR OF PENN TOOLS** read more

nonexistent customer service. First, their website sold a product that was not in stock and I was not informed of this. When I called two weeks later for an update, I was promised a response that I never received, and a week after that... Ditto. Then, one month after the order was placed, I received an email canceling my order without an explanation. read more

Penn Tool - Hardware Stores Near Me - Maplewood, New Jersey

Stay as far away from this company as you can. We placed a small order a week ago and after five days still hadn't heard anything about the order. I sent an email and got no reply. Then that same day I received an auto-generated form-letter email from the supposed owner - a Michael Elson - telling me how happy he was to have me as a new customer and if there was anything he could do for me to just simply reply to that email and he'd take care of it. So I did reply. I got NOTHING in response. So today, I called and spoke to some guy who sounded like he was stoned out of his mind. He told me that one of the items I ordered was not in stock and that it would take at least a week for it to come in and another week for it to ship. NOT ACCEPTABLE. If the product wasn't in stock it shouldn't have been available to purchase on their website. I should have read all the negative Yelp reviews before I ordered from them. Total waste of my time. read more

Found a pump for a project in their online listings. Light on details, so I called. Salesman said he wasn't sure so gave me the number of the manufacturer. Called, Pump would be perfect, so I called Penn back. Second salesman confirmed the price- which was listed on their website. Order placed. A day later, the owner calls, "well we haven't had that supplier for 20 years" . But, if you really want that pump, maybe I can get it for you, but it's about 1/3 more than my listed price, and I'm not sure I can get it anyway". Do NOT use this group. Giant waste of my time! read more

Ordered a sine plate through this sorry excuse for a company, never again. I ordered specifically for a job that was coming up and 2 weeks later it hadn't arrived. I emailed the company and was given the run around by a guy named Ginesse Elson. Emailed me and told me it was shipping Monday night, never received tracking. Called Wednesday to find out it didn't get shipped, excuse was, the "fellow" in shipping got the flu (if anyone needs to see our exchange between emails, please feel free to ask) . Had to machine a special plate to get the job done. Please don't order from this company, just read the reviews, they all say the same thing. Penn Tool is terrible!!!!! read more

Don't buy from these people online. Just don't do it. The website touts two to three-day shipping. Ten days later, my order hadn't shipped. Worse, I contacted them three times only to be told, "We will get back to you tomorrow." That was not done. They now refuse to issue a refund but will not disclose the status of the order. Penn Tool is beyond awful. It is my guess they are financially insolvent and barely hanging on by their fingernails and have instructed their phone and email people to stall in order to take advantage of the float time between order placement and a refund as far in the future as they can make it. Twilight Zone. You are actually better off going to Walmart and buying their plastic toy tools than giving yourself a heart attack dealing with these weirdos. read more

Ordered a $399 gauge from them and when the invoice came thru it was $50 more expensive. A case of bait and switch. Their response was the web page was being updated (weak). No offer to give me the $399 price or that they made a mistake. I canceled the order as I could get the instrument direct from the supplier for the $399 with free shipping. Watch this place if you have to do business with them as they are not on the up and up. read more

Ordered a tool on November 29, 2021 advertised at $79.99. Called for an order status on or about Dec. 2 and they said it was in stock but to call back around the 9th for an update and possible tracking number. I called back on the 9th and was told again that it was in stock but the price was now $101.99. The woman didn't sound a bit sorry. I used this site because it advertised "Veteran owned since 1968". Don't be fooled by that. Go somewhere else!!! read more

This company offers a large selection of unique tools and machines of exceptional quality and great value. I have placed a few orders as gifts for my boyfriend. He was pleasantly surprised and impressed. Would definitely recommend. read more

I give them 1 Star only because I am not allowed to give no stars or negative stars to do this review! I placed a order with this company and after several days of waiting I could not see any movement on the online order that I had placed. I had purchased this item because we needed it and thought that I would call customer service to see if I could find out when they planed to ship it. After giving the guy on the phone the online order number several times I was told something was wrong with the order. I inquired about what was wrong and was told it was advertised at the wrong price and that they would need to adjust the price. They had already taken the original price out of my account! Now they wanted to adjust the price to a higher amount and not honor their advertised price and did not know what the new price would be. I told him that I had been in business for myself for over 30 years and had misquoted a customer several times but even if I lost money on the deal I would always honor the price I had quoted my customer! But not these folks! I ask to have my order cancelled and my money refunded! I was ask by the Peen Tool rep if I wanted him to loose $500.00? I don't know where he came up with that price because You can easily find this item online for 1/3rd of that pretty much anywhere, and I did! My new order from a reputable company will be here in a couple days. I would advise anyone reading this to run, run as fast as you can away from this company. They might advertise being a veteran owned business but they do not do business honorably like you would expect from a veteran and I for one DO NOT do business with people like this and would encourage you not to as well! read more

Purchased a milling machine a couple of months ago. Everyone there has been friendly and very helpful. A company that has the owner there and he is happy to help you. JCinST.Pete read more

Shipping and handling was extremely high considering the product took a month to make it to my porch.

We ordered clamps for an important project. A few days later when they did not arrive I called Penn Tool to inquire. The man on the phone told me he sent the order to his vendor in California so he'd follow up. He came back on in a few minutes and told me the vendor never received the order. I told him we need these and have people waiting for these clamps so we could proceed with a project. I told Penn Tool they need to send these over night at their expense. The owner told me he was not going to lose money on the order. I explained that he should have followed up on his order and it was not my fault. I gave him the order and planed my production around it. If we cause a problem for our customer we fix it. He did not care about us as customer. We finally agreed to split the cost of second day UPS. I'll never deal with Penn Tool again. His attitude is just the opposite of ours. read more

I'm currently waiting for my second order which I placed Nov. 25. My first order took four weeks and now my second order is into its sixth week. I just can't do business with them anymore. read more

I recently ordered bead roller dies and was notified they were back ordered for 4 weeks. I thought I was in for a long wait. I didn't expect Terry at Penn Tool to search and find them from another supplier so I didn't have to wait. UNBELIEVABLE!!! They definitely exceeded my expectations and I appreciate it VERY much!!! I'd like you to know they have great employees who care about their customers!!! That's getting harder to find every day. Thank you again!!!! Five stars for Penn Tool! read more

Incompetent business. You place an order when they say it's in stock, but you end up waiting a month? That's unacceptable. It's happened more than once for me with this company. Also, the guy on the phone was one of the rudest people I've even dealt with. read more