Steve is truly outstanding. His recommendation of AC options was one of the best decisions we've…read moremade, and the system he installed has been flawless in both performance and reliability. Beyond installation, his support for follow‑ups has been exceptional, showing genuine care for his customers. He responds promptly to every call, arrives quickly, and resolves any AC or heating issue with total perfection. Steve's professionalism, expertise, and dedication make him a rare find in this industry. A well‑deserved 5‑star review. We highly recommend Steve with full and total confidence

I have no idea who "Bobby" who responded as the owner of SHR is. Perhaps Steve sold the business?…read more How would bobby know anything about this. Steve is the one who kicked loose the plumbing and Steve is the one that refused to repair the damage. Steve also did not even go into the attic to see what the issue was. I went up and found and repaired the fitting that was broken loose. As for anything free, the thing repaired over the years were shoddy wiring that SHR was responsible for and a failed motor that was under parts warranty, but of course they charged for all that. The only free thing they did is give me an overpriced estimate for a new furnace and during which they damaged the drainage, cause significant damage.

Used Steve for a couple reasons. I have lived in Garland for over 15 years and try to use local…read morebusiness in Garland to support local economy. Found Hesse Air Conditioning and Heating, gave him a call and he showed up early, troubleshot my issue, and let me know the system has had lots of work over time. I couldn't afford a new system yet, so he got it fixed for me quickly and will send me a quote for a new system for when I can afford one. Zero pressure to make a sale, which I loved. Helpful and answered all my questions and helped me understand my a/c heating system. In addition, he was respectful and wore covers over shoes to ensure not to track anything in while he worked and wore a mask! If you have any questions about his service, feel free to email me at danielaintexas@gmail.com and I will happily answer any questions. His knowledge of homes built here in Garland was so refreshing as well! I will be using Hesse Air Conditioning and Heating for all future work! It was refreshing to deal with someone who was not trying to upscale me and I can tell has excellent work values and morals! Thank you Steve!

Steve is responsive and provides excellent service and quality work. He is fair and upfront about…read morepricing and works to earn his customers trust. I highly recommend Hesse AC.

We called Hot & Cold one evening. They were able to come the same day. The technician was very…read moreprofessional, knowledgeable and fun to talk to. The poor guy was working through our dogs' excessive barking. He was considerate and it didn't even seem like our dogs bothered him. He was able to fix our thermostat quickly and at an affordable price.

These guys are amazing!!!! They came out and installed my…read morenest thermostat and they took the time to show me how it works and everything. They were prompt, professional and best of all their price was very reasonable. I called other companies and they all tried to charge me an arm and a leg but this company had the lowest price. Highly recommend. A+

Update May 2018: My AC had been intermittently blowing warm air since a bad storm earlier this…read moremonth and with 100 degree temps predicted for next week, I figured I should call Strike Force before the holiday weekend. Jon arrived at 9am this morning and, of course, the AC was blowing cool air. But, in about an hour, Jon figured out the issue & fixed it. And I greatly appreciate Tara for scheduling a next day appointment around my hectic work schedule. Original 2017 review: This morning, I awoke to my AC blowing warm air. I had used Strike Force before (thanks, Jon!) and, luckily, they were able to fit me in the same day. Jeff arrived & had the system blowing cold air in about an hour for a very reasonable price (especially given it was a Saturday). I appreciated being given the options & quotes before the work was done. I am also grateful he called the manufacturer to learn the blown capacitor in the system was the wrong size (installed before I moved in). As a woman with minimal knowledge about home repairs (although I have learned quite a bit in the past few years with this condo), I occasionally feel taken advantage of or spoken down to but that was not the case with Strike Force. I will definitely use them again since they gave my current AC another year of life (knock on wood).

Strike Force installed a new HVAC system for our house last summer, after prior year fixing…read more25-year-old system. They matched up the new system with the two-story house. Never once tried to oversell me. Strike force installed the system in one-day and evening. Cleaned up when finished. They are straight shooters and not what they are doing. The house stays cool all the time. The one time I called Toby this year, he promptly arrived and adjusted they system. I highly recommend Strike Force.

Alex is too much of a professional, he shared even with me about purchasing the proper filter. No…read moreother tech has shared that. He is professional at communicating, Also showing any other awareness issues. He is respectful and I am very empowered about the knowledge he knows about Air conditioning. Don't let his size fool you he is fully equipped for the Job. Thank you Cool Experts for sending Alex.

Jason and Joey with Cool Experts were great. In the middle of the Texas summer, I had what every…read morehomeowner fears-- my AC blew out. It was 93 degrees in my house and sweltering, and they came out to diagnose the problem fast and worked with me to fix the immediate issue and then lay out a longer term game plan for helping improve my overall system's function. Jason in particular went way above and beyond the call of duty, really working with me to keep me informed and try to make sure I would be squared away for as long as I can.

One of the worst HVAC service experiences I have ever had. I would not recommend Avery's…read more Our restaurant had one A/C unit that was not working, and our property management referred us to Avery's. I called and scheduled service on Thursday. Three technicians did not arrive until around 9:00 PM. At the time, I did not realize I would be charged $150 per hour for each person. Later, the owner also came to the property, and his time was added to the labor charges as well. We have five A/C units. They spent more than two hours trying to determine which thermostat/controller was connected to which rooftop unit. They were unable to figure it out until the owner arrived. Instead of handling the situation professionally, the owner complained to me about how long it had taken. When he tried to explain the system and I did not understand, he sighed and spoke to me in a condescending manner, telling me that I did not understand air conditioning. During the rooftop work, one of their technicians turned off the switch/disconnect to another A/C unit that had been working normally -- the unit serving our office and restroom. Approximately 30 minutes after they went onto the roof, that A/C stopped working. I immediately brought this to their attention, and they told me not to worry. Around 11:30 PM, they finally repaired the A/C unit that was the reason for the original service call. By midnight, however, they said it was too late and they needed to leave without restoring the office/restroom A/C. Instead, they opened the indoor unit and told me the belt was loose, the filter was extremely dirty, and there was water inside. They then told me to call another HVAC company to repair it because they could not return that week. The owner even told me that I would probably call other companies and eventually come back to him asking for help. As a result, our office and restroom were without A/C on Friday, Saturday, and Sunday. On Saturday, I paid another HVAC company to replace the belt and inspect the indoor equipment. They found no issue that explained why the system would not operate. I then went to the rooftop and discovered that the rooftop switch had been left in the OFF position after Avery's work. When I contacted Avery's about this, they denied responsibility. I asked them to return and correct the problem. They initially refused, but after further discussion, they agreed to come Monday morning. On Monday, three people came back again. They went onto the roof and told me that the capacitors appeared to be leaking oil and suggested that this might be why the unit was not operating. I asked them to replace the capacitors, but they refused and told me to have another company do it. Then, somehow, they were able to get the A/C operating again before they left -- without replacing the capacitors they had just identified as the possible problem. What made the situation even more frustrating was the billing. The owner had told me by phone that he would not charge me for the return visit, but I was later charged for it anyway. The customer service was just as troubling as the technical experience. During our conversations, the owner called me a "dangerous customer." He also told me that because my A/C systems had supposedly not been maintained for 10 years, they would all eventually fail, that repairing everything could potentially cost around $300,000, and that I should consider selling my business quickly. I called an HVAC company because I needed an air conditioner repaired. I did not call to be talked down to, have a working A/C unit left switched off, be told to hire another company to finish the work, be charged after being told I would not be charged, or receive unsolicited advice to sell my business. I own and operate a restaurant, so reliable A/C service and professional communication are extremely important. Based on my experience with Avery's, I will never use this company again and cannot recommend them to other business owners.

We just recently had to get a new air-conditioning unit. Jeff was very professional and the whole…read moreexperience was great. The crew that came out to do the install were amazing! So friendly and professional as well. Miguel, Colby, Franchesco, and Edin were great, and had our new unit installed and blowing old air before the end of the day. We will definitely be using them again as well as referring all our friends.

We've had a great experience with our membership program with Serveway! Any time our ac and/or…read moreheater starts acting a bit funny, it's awesome to know that we can get them to our house usually within the same day. Anyone who lives in Texas knows how serious it is to have proper maintenance in the HVAC world with our insane weather. Thankful to have a company we can trust come out and be super professional. Highly recommend!

Called Serveway for appointment to check on my AC not cooling. Me working nights, I was surprised…read morethey were able meet my needs and do an 8am appointment the next day. Kelon Washington was the technician that arrived to the diagnose my AC issues. I cannot say enough good things about Kelon. The amount of time and diagnostics he performed went way above and beyond any other HVAC tech that had checked out my system before. First impressions are Important. My First Impression is 5 Stars!!!!

Our A/C stopped cooling. Airmatics showed up the same day, quickly diagnosed the system and fixed…read morethe problem. Excellent quality and great prices, highly recommend!

The technician came and did an outstanding job. My AC wasn't working, and it was hot…read more Four hours later I had a new unit and it's been working ever since. Thank you!