I would never recommend Thurmond Eye Clinic. I have lens implants scheduled and although I like Dr…read moreAlmaraz, the ability to communicate with the office is next to impossible. As per their recorded message upon calling, I left my number for a call back which they never called. I left a voice message without success. The web site portal does not work for me to change or see my appointment. The staff in the office is not helpful. I am not one to give negative reviews, but I would not want anyone of my friends to go to this poorly run medical facility. D. Johnson

good customer service, answered all my questions. takes ins. not a long wait . first time there…read more , experience was excellent they made me feel comfortable.

Spoke to a receptionist she told me since my kids (mind you new patients) since they missed an…read moreappointment. She has to reschedule them on different days!!! Another thing I don't even live in the Harlingen area! They need to train these people correctly!!!

My husband and I had a terrible experience at our regular optometrist office. It's a satellite…read moreoffice, so I guess the company doesn't place the same importance on those patients, so, we found another doctor at the Harlingen Eye Clinic. The staff was wonderful. They were so accommodating. They were able to fit in appointments for my mom, my husband, and I the following week. Dr. Ollerich made us feel right at home. She did a great job and we all got our new glasses for the year with no problems.

This is our fourth time coming here and have never been treated like we were today. Yesterday,…read more they called to confirm eye appointment. We stayed in vehicle, called the number and I explained I was there with my father to check in. Amanda L. Then asked "whats your name?" I said my fathers name (he's the patient) and thats when she said in a louder and a very condescending tone said "what is YOUR name and phone number?" No "good afternoon, how can I help you?" I started to spell my name since its spelled different and she says "I KNOW HOW TO SPELL." After she took MY number and MY name, we went inside to pay (we are private pay). As soon as we entered, Amanda L, came out with the temperature without any greeting. As a healthcare worker myself, I know the importance of explaining procedures and instructions to patients. I had to explain to my father what she was going to do. She took our temperatures, told us to go in the restroom to wash our hands then she would see us. How do I know if she washed her hands before seeing us? I then gave her my debit card to pay and was told to wait outside. I understand, there is still COVID but this could have been handled way differently than she did. The whole waiting room is empty and patient's family, rides, caregivers are waiting outside in 98 degree temperatures while the workers are keeping cool inside.

I've hesitated to write this, but after repeated experiences, I feel it's important to warn others…read more Scheduling at Gulf Coast Eye Institute appears to be more of a suggestion than a commitment. In my most recent visit, I arrived early for an 8:15 a.m. appointment that had been rescheduled by the office weeks earlier. Upon arrival, I was told I did not have an appointment at all. After sitting in the waiting area for about 30 minutes with no update, I was then told my appointment had been moved to 10:15 a.m. without my knowledge. Unfortunately, this wasn't surprising. Over multiple visits in the past year, I've come to expect extremely long waits, often several hours past the scheduled appointment time. This doesn't seem to be an occasional backlog but rather how the office operates. What was most disappointing was the response when I raised concerns. Rather than acknowledging the issue or attempting to help, management was dismissive and confrontational, offering no apology and no real explanation. I was also told there was no way to escalate concerns beyond that point. Healthcare visits already come with stress. Patients should not also have to budget half a day for an appointment or feel brushed off when legitimate concerns are raised. Sadly, that has been my consistent experience here.

Easily the worst experience possible. My father is subjected to 2-3 hour waiting times every visit…read more On one occasion, he had to wait 5 hours. These people couldn't care less about anyone's time. The front desk personnel seem really unhappy with their jobs and ensure patients know it. Today they told us "it is normal to wait" despite having already waited 2 hours. That is NOT normal. The lobby plays movies with nudity and there are kids in the lobby. I wish there were other options but, unfortunately, this is the norm in the RGV and people here put up with it. Bring a book and something to do. They will not give you a wifi password either and the cellular service here does not work anywhere in the lobby. As a healthcare provider myself, I never run my practice this way and so glad I no longer practice in the 956 where no regard for people's time is valued by so many of my colleagues. Best of luck with this place.

I don't know what's the point of making appointments if they let walk ins go ahead of you and don't…read moreeven see you at the time of your "scheduled appointment." They shouldn't say "appointments" and just put walk ins if they're going to let people go in front of you. This is ridiculous. Never coming here again.

I'm so glad I went shopping around for eye glasses. America's Best has a great deal on eye glasses…read more Get two pairs of eye glasses for $59.99, prescription included. I can't think of a better place to shop for glasses. The prescription alone is worth $55 anywhere else and here you get two glasses plus a prescription. They do also carry name brand frames like Ray Band, Nike and other luxury name brand eye glasses. I can't say much about the contact lens prescription cost and contacts. I opted only for glasses since I used to wear contacts for years which dried up my eyes. I got lasik about four years ago and now I only need very little prescription. Please enjoy America's Best as I do! You can treat yourself with the money you saved.

The staff here are incredibly welcoming, and the doctors truly take the time to care. You can tell…read morethey run their business with heart and professionalism. Highly recommend!

Better care and they give you better results Another…read moredifferent Harlingen clinic were giving me injections in my eyes when I didn't need them ..

WORST OFFICE I'VE EVER BEEN TO. You don't expect such…read moreterrible service when you pay out of pocket. I went to get answers about my eye condition and the doctor didn't give me any useful information. He kept being rushed by his assistant Infront of my face saying, "NOT TO PRESSURE YOU BUT THERES OTHER PATIENTS BEHIND HER". I'm not entitled but they shouldn't schedule 10 people at the same time because they end up neglecting you last minute. I have retinal detachment a serious medical eye condition and he didn't even talk about how I could fix my condition. All I got was the information I already knew and "COME BACK IN ONE YEAR", As if I am going back to get terrible service. DON'T WASTE YOUR MONEY. They are terrible! Take your service to Mexico. I was so bothered by the service I didn't even ask for anything anymore because they were USELESS.

After our insurance was authorized the exam was thorough and the staff was amazing. They exercised…read morestrict Covid protocols which was appreciated and the doctor and associates explained my husband's diagnosis so that we fully understood. Highly recommend this place. We needed immediate care and received it. Our experience was incredible.