She disappeared and I never got a notice. You would think that she would have sent out a message or…read morecall to let patients know she was leaving. I wasn't a frequent flier patient so I guess she didn't think I was important.

I thought long and hard before writing this complaint: I experienced an unfortunate occurrence…read morewhile attempting to become a new, old patient to Lena Speck Hopkins. Dr.Lena Speck delivered my son 14 years ago, while practice with her father Dr. G Speck near Valley Baptist. My pregnancy and delivery with Dr. Speck was spectacular. I've bragged for years on my pregnancy care and if the day would come, Dr. Speck would be the physician most qualified to monitor and treat me once again. Monday Morning 9.27.21 after a 2 week wait for an appointment with Dr. Hopkins, I was excited to start a new journey under Dr. Hopkins. Upon arrival, I provide my name to the representative, I explained I didn't have my insurance cards, as they've been recently misplaced with all the physician offices I've had to attend (Post Covid Related). Although, I did provide my Providers Name and Group Number/ Policy information on the portal that was texted to me to fill out before the office visit. The Rep then stated she located my insurance information and it would be a $60 co-pay. I kindly mentioned that I have Medicaid as a secondary, although I don't have the Medicaid number. She stated she would verify and let me know, she later called me back to the window and stated that TMHP wasn't working. I told her, let me check if I have a picture or I'll try to retrieve the Medicaid information from my Primary Doctors office for them. At that point, I'm assuming (office Manager) stated I wouldn't be seen if I didn't present my Secondary insurance information (Medicaid). I then offered to pay the Copay and that when I get home, I'll call the office with my secondary insurance number and I can get reimbursed for the CO-PAYMENT. The woman then stated we don't retro payments, once they are given to the office it wouldn't be returned to the patient (In other words, the office would double dip for payment from Primary/Secondary, plus the co-payment). I mentioned to the woman that it was against CMS Regulations to not reimburse the overpayment to the proper payer, as well that a portal is required to verify insurance coverage for CMS Recipients. She then got agitated and stated if I had a problem for me to contact THMP (State Portal) and for them to explain to me why it's down. She suggested for me to reschedule when I have all my insurance information. I then mentioned that I would pay the co-pay to be seen and I'll make a report with CMS and BBB. After three- Five minutes she called my name (after speaking with the doctor) to tell me that they would be refusing services for me since I made the situation worse when I mentioned I was going to make a complaint to CMS and BBB. I was in shock with the attitude of this woman, I mentioned that I would make this situation to be known to our Community leaders. I asked for her name and she stated "Cindy "I asked for last name and she refused to give it to me and stated she didn't have to. Which is alarming since this office has all my private information, yet I'm not allowed to get the last name of the person that is refusing services to me. The overall experience made me feel discriminated being a holder of Medicaid (Government funded) as a secondary. Thankfully, I've been in position that I've never needed government assistance until this pandemic situation (not permanently) and am saddened that I was treated in this manner. I'm aware that it's clear the physician's office would prefer the Co-Pay over the Medicaid reimbursement but how is that the patient's fault? This office's primary objective is money, that's the reason the office is full of Medical Aesthetic advertisements. This office is all about cash payments VS patient care and insurance claim payments. This experience was extremely different from the original values that Dr. G Speck operated under.

Warning: I just called as a new patient and was informed that they do not take patients over 60.read more

Dr. Hunter is thorough and takes all the time you need. She is very gentle in her exam. She asked…read moreme, more than once, if there was anything else I needed. This was a breath of fresh air with a physician. It was clear her primary focus was good patient care.

Okay, I can look past the fact that I had to wait for almost 2 hours due to discrepancies with my…read moreinsurance; however, the PA I saw was just terrible. The receptionist was nice and friendly and helped with my insurance information, but when I finally saw the PA (I forgot which one...an elderly white female), it was terribly rushed. No talking, no asking/answering questions, no comments...nothing. It was so cold and uncomfortable. It was as if a robot was examining me. I'm definitely going back to my usual OB-GYN.

I took a close relative to this clinic to get results of a recent procedure. The wait was long and…read morethe customer service and concern was very lacking on the part of the staff and the physician. Instead of going into the details of what happened on this visit, I'll state what didn't happen. Not one person informed us or apologized for the long wait even after I informed the front desk staff that my elderly relative had been waiting over an hour. Once she was called back to the doctor no one greeted us kindly or directed us to the exam room . During the exam the doctor was not very attentive. I'm sad that women of the valley have to tolerate this type of bad service from a medical office that deals with their most sensitive and private medical needs. Women do not have to put up with this. Find another clinic, a better clinic that will respect you. They do exist and there are very kind and attentive staff at other clinics. This is not one of them. I do not recommend you go here.

Worse place ever, waited in lobby for 4 hours! For just a simple check up and we were the first…read moreones in, been here since 12:30 and it's now 4:30pm insane and still counting. OBGYN seems inconsiderate of peoples time and had us waiting this whole time, even after we've told them to notify her countless times of my wife's nausea and yet they told her if she leaves, they won't see her again. RUDE and INCONSIDERATE. We even have our two year old daughter and they couldn't seem to give a care, btw we also live 30min away from this location. GO ELSEWHERE, this place is a joke. We'll be making a report of this office and OBGYN

Horrible place. Incompetent staff that answer the phone like they don't want to be there. Very…read morerude. Can't even set up an appointment cause they need to transfer my call several times just to tell me to call back later or they hang up on me. Recommend going somewhere else

Hope Dr Jarrod knows how rude his staff are. I was actually looking forward to meeting him due to…read morehearing great things about him. I sat there for 20 min and they didn't have paperwork straight, when they found the paperwork, they said it was 2 min from my appointment so they weren't taking me. Hire new Staff Dr Jerrod, because the attitude at the front desk just isn't it.

Office is easy to get too. Staff is horrible. Spouses/loved ones apparently arent welcome and must…read moresit elsewhere, although this rule seems to be cherry picked. So if you like to be discriminated against, treated like a number and feel bad, this is your place! Typical valley...

couldnt even verify my insurance and I've been bleeding for months. no care. this was ridiculous…read morebecause I own a clinic and we call insurance for patients. ridiculous. I'm changing providers.

From the owner: Women's & Family Health Specialists offers a range of obstetrics and gynecology services. It…read morehandles cases related to infertility, menopause, osteoporosis and menstrual problems. The facility also provides adolescent care, contraceptive counseling, immunization, and cardiovascular and diabetes screening solutions. Women's & Family Health Specialists provides treatment for mood disorders and fibroid and bleeding problems. The facility offers Incontinence evaluation and urology solutions, as well as performs inpatient and outpatient surgeries. It additionally provides online bill payment and appointment scheduling services. Women's & Family Health Specialists maintains the Valley Medical Center, which has more than 35 private rooms with whirlpool baths.