They took so long we have here for two hours in half and haven't call us yet…read more only one star because they took sooooooooo long

My son needed glasses because his glasses broke. Earliest appointment was 3 months ahead and my son…read moredid not have glasses for school and they could not use his last exam to make some glasses in the while he waited for his appointment! Receptionist asked Dr Hayes if he could been seen as emergency since he had no glasses for school and they told me he couldn't see him. I asked the receptionist what else could I do since my son could not wait 3 months with no glasses while going to school. She just shrugged her shoulder and said she did not know.

I have to update that the wait time can be quick or terribly long. They left me in a room once for…read morean hour by myself! I've also had complications since my surgery which had me doubting if Manríque's was to blame or myself. I didn't like that they kept asking what I was doing to get abrasions in my eyes and I didn't have an answer because I waking up with the abrasions. They've been very good to me and continued to care for me through these complications but I did miss a lot of days at work due to returning for follow ups.

Very good service, they respected the appointment we had. The waiting time was not excessive. The…read moreconsultation was done by the doctor personally, and he explained in detail what he was checking.

The care I received at both the Harlingen and McAllen locations was nothing short of top-notch…read more From start to finish, every member of the team provided exceptional quality and attention. I recently had my eyes treated with the most advanced LAL procedure available, and I couldn't be more amazed or grateful for the level of professionalism and genuine care shown throughout the entire process.

WOW..Que Feos reviews, yo híba a ir aqui, pero mejor NÒ irè, que falta de profesionalísmo..uff no…read morees el unico.... pero SÍ es el unicorn doctor que te hace esperàr mucho.

The staff here are incredibly welcoming, and the doctors truly take the time to care. You can tell…read morethey run their business with heart and professionalism. Highly recommend!

Better care and they give you better results Another…read moredifferent Harlingen clinic were giving me injections in my eyes when I didn't need them ..

Friendly Staff and Dr Campbell answered all my questions and concerns! Would highly recommend to…read morefamily & friends!

Before coming here, I read through several reviews about long wait times and staff who seemed…read moredisengaged. However, my experience was completely different! I wanted to be objective when deciding where to have my cataract surgery, especially after comparing it to other clinics in town (including across the street and behind Dr. Peña's office). The service here was excellent -- far better than the others I've visited. I received my cataract surgery within just 10 days of my first appointment, and everything went smoothly from start to finish. I'm so pleased with the results and the care I received. I'm even scheduled to go back next week for my other eye because I trust them completely. My overall experience was truly top-notch!

This is a place where they treat you like family, of course that's if you do not like your family…read more Why schedule an appointment if you're just gonna see the client whenever you want? My mother had a 2:30 appoint and it's half past 6 and 5 nurses have already left the facility. She's still waiting to be seen by the doctor! I just don't understand? Why do you overbook? Why are you so slow? Time is money you're wasting ours. But you're still getting paid. And no, an apology doesn't do justice. This place is just awful! Do not go here!! Find another doctor that actually values you're time and worth!! Awful,awful,and awful

Spoke to a receptionist she told me since my kids (mind you new patients) since they missed an…read moreappointment. She has to reschedule them on different days!!! Another thing I don't even live in the Harlingen area! They need to train these people correctly!!!

My husband and I had a terrible experience at our regular optometrist office. It's a satellite…read moreoffice, so I guess the company doesn't place the same importance on those patients, so, we found another doctor at the Harlingen Eye Clinic. The staff was wonderful. They were so accommodating. They were able to fit in appointments for my mom, my husband, and I the following week. Dr. Ollerich made us feel right at home. She did a great job and we all got our new glasses for the year with no problems.

GREAT customer service. Now these people know how to treat paying customers.Dr went out of his way…read moreto personally and professionally describe all options and products. Staff was very helpful. Would highly recommend.

Is there a 6 star option here? Seriously...Texas State Optical deserves it…read more From the moment you call to make an appt, to when you walk in the door and are greeted by the staff...to when you finally put on that new pair of glasses you've been waiting for! TSO offers the best customer service experience possible and you get great glasses to boot. As soon as I walked in the door I was greeted by the staff and they checked me in. I only waited about 5 min before getting my eyes checked. Throughout the entire time, the young lady helping me was amazing. Extremely courteous... professional...and every other word that relates to customer service exemplified. I took in my old glasses so they already had an idea of my prescription. The doctor took me to the back for the eye exam and about 10 min later I was walking out. The staff then showed me which lenses I could pick from based off my insurance. After choosing the ones I liked, they said they should be ready in about 1 week. Well to my nice surprise they were ready for pickup the next day! When I went to pick them up they gave me the case with a spray and small towel to clean them with in a small bag with my name hand written on it. The devil is in the details but those little details win over customers. This feels like a fairly new optical... slightly small...but with it's amazing staff, great doctor, and top-of-the line customer service, it feels and is the best place to get your glasses.

Horrible customer service in you Rio grande location especially the girl at the desk with the long…read morehair and obviously they don't know how to verify insurance information before someone actually drives 2 1/2 hours to be seen I would give no stars if I could Definitely do not recommend this place to anyone

I think its insane how they KNOW about peoples complaints and still have done nothing about it…read more Dont schedule patients if you cant see them or if youre making them wait 2+ hours. Yall are so quick to collect my copay but im still here 3 hours AFTER my appointment. I came 6 years ago and stopped coming because of that. Waited 2+ hours for the doctor to see me for 5 minutes. INSANE. DO NOT SCHEDULE ALL THESE PATIENTS IF YOU CANNOT AFFORD TO SEE ALL OF THEM EFFICIENTLY. idk how this place still in business. pathetic, i wish i could give zero stars

excelente Doctor . me examino exhaustivamente. , me hizo todo tipo de pruebas , para aclarar un mal…read morediagnóstico que me habían dado. Lo suoer recomiendo. El personalmente está al tanto de cada examen . !!! *****

Amazing Doctor! Super friendly staff I would recommend Optic Trend to all my friends and family! I…read morewill never go to any other place to get an eye exam or frames. They also have the trendiest frames and sun glasses as well. Love this place :)