Spoke to a receptionist she told me since my kids (mind you new patients) since they missed an…read moreappointment. She has to reschedule them on different days!!! Another thing I don't even live in the Harlingen area! They need to train these people correctly!!!

My husband and I had a terrible experience at our regular optometrist office. It's a satellite…read moreoffice, so I guess the company doesn't place the same importance on those patients, so, we found another doctor at the Harlingen Eye Clinic. The staff was wonderful. They were so accommodating. They were able to fit in appointments for my mom, my husband, and I the following week. Dr. Ollerich made us feel right at home. She did a great job and we all got our new glasses for the year with no problems.

I would never recommend Thurmond Eye Clinic. I have lens implants scheduled and although I like Dr…read moreAlmaraz, the ability to communicate with the office is next to impossible. As per their recorded message upon calling, I left my number for a call back which they never called. I left a voice message without success. The web site portal does not work for me to change or see my appointment. The staff in the office is not helpful. I am not one to give negative reviews, but I would not want anyone of my friends to go to this poorly run medical facility. D. Johnson

good customer service, answered all my questions. takes ins. not a long wait . first time there…read more , experience was excellent they made me feel comfortable.

I have been here several times for myself & sons. Great customer service & the receptionists are…read morevery friendly & helpful.

READ FOR YOUR GOOD (NEW TRICK) My visit with Dr Rowe for contact lenses was very surprising and…read morevery unfair and unprofessional. They put me through 2 different screenings and then with Dr. Rowe, My insurance paid for the visit, but when I got to the counter, I was told that I had to pay $250 for a "Contact Fitting session" appointment and if you don't pay the $250, they will NOT give you a copy of your lens prescription. I told the girl that this was never relayed to me before the visit, of course not, especially if they stand to make that chunk of change. AND then she said the visit would include fitting of disposable lenses which I never indicated I wanted. It made sense though, F you for $250 and then he chooses your lenses, and of course disposables will put more money in his pocket, now that's a WIN WIN for Dr. Rowe! F the patient. He has to pay off that nice white Porsche with your help! Don't be taken, my insurance was! It;s almost like you have get a written, signed document of procedures and costs,

Amazingly thorough eye exam. Super professional and pleasant office. Can't wait for my laser…read moresurgery next week. Excellent explanations and information provided.

BAD BAD customer service. My wife and I went in and waited for almost 2 hours to get seen. She…read morefinally chose her glasses but we noticed a discrepancy in the prescription. She told us she would call next door and would call us once it was fixed. She called about an hour later and told us what the final bill would be. I called back the next day and they have yet to find any of our information. I talked to the manager and her customer service skills were nonexistent. She gave me the..."well I don't know sir, maybe you can call back when there are other workers" WHAT? The only reason I haven't gone anywhere else is bc my wife really liked her glasses, but at this point. I have given you enough chances.

Manager refused to get out of her seat unless I provided insurance information. When I refused she…read moremade fun and told me to just go look myself. Sorry to be an inconvenience to her. She sure is in the wrong position as a manager when she sure is lacking customer service skills. She was good in providing me names of other opticals locations around the area. Not the brightest move to send your customers to the competition.

I don't know what's the point of making appointments if they let walk ins go ahead of you and don't…read moreeven see you at the time of your "scheduled appointment." They shouldn't say "appointments" and just put walk ins if they're going to let people go in front of you. This is ridiculous. Never coming here again.

I'm so glad I went shopping around for eye glasses. America's Best has a great deal on eye glasses…read more Get two pairs of eye glasses for $59.99, prescription included. I can't think of a better place to shop for glasses. The prescription alone is worth $55 anywhere else and here you get two glasses plus a prescription. They do also carry name brand frames like Ray Band, Nike and other luxury name brand eye glasses. I can't say much about the contact lens prescription cost and contacts. I opted only for glasses since I used to wear contacts for years which dried up my eyes. I got lasik about four years ago and now I only need very little prescription. Please enjoy America's Best as I do! You can treat yourself with the money you saved.

The reviews are correct. They over schedule and then you have to wait over 2 hours to be seen by…read morethe doctor! I think it's time to switch

The parking lot was full, no where to sit in waiting room. After the thirty minutes I asked how…read moremuch longer. They replied they were needing to check my insurance. Which I gave to them the day before. Clearly do not have their act together . Patients next to me had waited 45 minutes and still had not been seen. I left. I've been there before but won't go back

Friendly staff, but the optometrist was subpar. I got an exam for contact lenses, and the script…read morewas not correct. Went back two times and still saw blurry out of one eye. The optometrist seemed puzzled and became curt when I said, I still can't see clear. Hundreds of dollars were paid for the visit. As a professional person, the least she could have done is drop the charge, but I guess that would have made her feel/come across as incompetent, plus some ego damage.

Lots of great frames, but final product was never fitted properly…read more But prices are good and employees are nice.

I have been going to true vision for 30 years , I give them 5 stars , up to this day had no…read moreproblems with staff or glasses , very satisfied ! Rene , Rene Jr , high quality technicians , the best I have ever met , I have been wearing glasses all my life . Some of the best prices also , sincerely Maria Contreras from south Texas

Do Not Go Here!! I took in some pricey frames, oakleys, to…read morehave them fit for transition lenses. When I received them the paint around the screws were scratched up, and they must have lost one the original screws because in its place was a larger screw that wasn't even flush with the frame, the replacement screw was actually sticking out above the frame, and was a different color than the original black screws that came with the glasses. When I brought these flaws up, the manager actually had the audacity to tell me they are not at fault, and that they were weren't going to remedy these flaws. And to top it all off, she was very rude and went above and beyond to inform even if the frames were to break in their possession there was nothing I could do about it, as it was their policy. No where on the receipt does it says by the way. By all means avoid this place if necessary, there are better options out there with the same prices than this place.