At the time I write this there are three eyeglasses shops in the mall. One is tiny with mostly…read moreover-priced, designer frames. Another is huge, but packed with cheap, flimsy frames (and clerks that won't even acknowledge your presence). And then there is this store where the inventory, prices and service are just right! There is certainly something to be said about great service! Rebekah was very knowledgeable and was able to help me pick the most appropriate frame for my prescription. Their frames were stylish, yet sturdy, well-made and priced fairly. After discussing my options I settled on two pairs of progressives. This was my first time with bifocals and Rebekah was, again, just wonderful in explaining my options, providing helpful tips on how to use them, and assuring me that I could come right back in if I had any problems. She also explained the importance of precision in progressives so I was happy to see that they used digital measurement. I was so happy with my glasses that E. came here to get his prescription filled too. He had a pair of progressives that he got last year at another place and he never did get used to them so he had just set them aside. They were able to make him new lenses and now he is seeing just fine! After 5 months of blissful vision I fell asleep in my glasses and bent them beyond repair. Fortunately they said I had purchased insurance and so they replaced them for $20 with no hassle. They even had the frame in-stock so I was in and out in just a few minutes. You can bet that E. and I will return when it is time for new glasses!

Very nice customer service who goes over and beyond to please me versus the cut cost new pop up…read moreshops.

I would never recommend Thurmond Eye Clinic. I have lens implants scheduled and although I like Dr…read moreAlmaraz, the ability to communicate with the office is next to impossible. As per their recorded message upon calling, I left my number for a call back which they never called. I left a voice message without success. The web site portal does not work for me to change or see my appointment. The staff in the office is not helpful. I am not one to give negative reviews, but I would not want anyone of my friends to go to this poorly run medical facility. D. Johnson

good customer service, answered all my questions. takes ins. not a long wait . first time there…read more , experience was excellent they made me feel comfortable.

I don't know what's the point of making appointments if they let walk ins go ahead of you and don't…read moreeven see you at the time of your "scheduled appointment." They shouldn't say "appointments" and just put walk ins if they're going to let people go in front of you. This is ridiculous. Never coming here again.

False advertising first off. Got my eyes checked for contacts and glasses. They didn't have any…read moretrial contacts so had to order a trial pair. Took them 3 weeks to get them. They then told me once I received them that I had 2 weeks to try them out. I tried them out and straight away the right contact was blurry, I went back to try to get a different trial pair and they said I would have to pay an additional $40 I told them they were crazy n walked out. Didn't even buy glasses due to them lies. That was back in June of this year, I'm now going back where been previously

Spoke to a receptionist she told me since my kids (mind you new patients) since they missed an…read moreappointment. She has to reschedule them on different days!!! Another thing I don't even live in the Harlingen area! They need to train these people correctly!!!

My husband and I had a terrible experience at our regular optometrist office. It's a satellite…read moreoffice, so I guess the company doesn't place the same importance on those patients, so, we found another doctor at the Harlingen Eye Clinic. The staff was wonderful. They were so accommodating. They were able to fit in appointments for my mom, my husband, and I the following week. Dr. Ollerich made us feel right at home. She did a great job and we all got our new glasses for the year with no problems.

BAD BAD customer service. My wife and I went in and waited for almost 2 hours to get seen. She…read morefinally chose her glasses but we noticed a discrepancy in the prescription. She told us she would call next door and would call us once it was fixed. She called about an hour later and told us what the final bill would be. I called back the next day and they have yet to find any of our information. I talked to the manager and her customer service skills were nonexistent. She gave me the..."well I don't know sir, maybe you can call back when there are other workers" WHAT? The only reason I haven't gone anywhere else is bc my wife really liked her glasses, but at this point. I have given you enough chances.

Manager refused to get out of her seat unless I provided insurance information. When I refused she…read moremade fun and told me to just go look myself. Sorry to be an inconvenience to her. She sure is in the wrong position as a manager when she sure is lacking customer service skills. She was good in providing me names of other opticals locations around the area. Not the brightest move to send your customers to the competition.

READ FOR YOUR GOOD (NEW TRICK) My visit with Dr Rowe for contact lenses was very surprising and…read morevery unfair and unprofessional. They put me through 2 different screenings and then with Dr. Rowe, My insurance paid for the visit, but when I got to the counter, I was told that I had to pay $250 for a "Contact Fitting session" appointment and if you don't pay the $250, they will NOT give you a copy of your lens prescription. I told the girl that this was never relayed to me before the visit, of course not, especially if they stand to make that chunk of change. AND then she said the visit would include fitting of disposable lenses which I never indicated I wanted. It made sense though, F you for $250 and then he chooses your lenses, and of course disposables will put more money in his pocket, now that's a WIN WIN for Dr. Rowe! F the patient. He has to pay off that nice white Porsche with your help! Don't be taken, my insurance was! It;s almost like you have get a written, signed document of procedures and costs,

Amazingly thorough eye exam. Super professional and pleasant office. Can't wait for my laser…read moresurgery next week. Excellent explanations and information provided.

The reviews are correct. They over schedule and then you have to wait over 2 hours to be seen by…read morethe doctor! I think it's time to switch

The parking lot was full, no where to sit in waiting room. After the thirty minutes I asked how…read moremuch longer. They replied they were needing to check my insurance. Which I gave to them the day before. Clearly do not have their act together . Patients next to me had waited 45 minutes and still had not been seen. I left. I've been there before but won't go back