There was a really nasty review on Yelp where a young lady was chastised about her duties and performance at Peet's Coffee. It is not right for somebody to demoralize Peet's employees. I am angry that this occurs. There was a Yelp review that mentioned Rashawn, if this is the manager that I am thinking of, the thin one, who is fairly new with long dark hair and colored eyes, and who has great customer service - that statement was uncalled for and she is a victim of a hate crime that defames Peet's employees. I would like to see this Yelp review taken off our community Peet's Coffee in South San Francisco. There was a really nasty review on Yelp where a young lady was chastised about her duties and performance at Peet's Coffee. It is not right for somebody to demoralize Peet's employees. I am angry that this occurs. There was a Yelp review that mentioned Rashawn, if this is the manager that I am thinking of, the thin one, who is fairly new with long dark hair and colored eyes, and who has great customer service - that statement was uncalled for and she is a victim of a hate crime that defames Peet's employees. I would like to see this Yelp review taken off our community Peet's Coffee in South San Francisco. There was a really nasty review on Yelp where a young lady was chastised about her duties and performance at Peet's Coffee. It is not right for somebody to demoralize Peet's employees. I am angry that this occurs. There was a Yelp review that mentioned Rashawn, if this is the manager that I am thinking of, the thin one, who is fairly new with long dark hair and colored eyes, and who has great customer service - that statement was uncalled for and she is a victim of a hate crime that defames Peet's employees. I would like to see this Yelp review taken off our community Peet's Coffee in South San Francisco.
ALSO, please see a conversation between Andy, who is a customer service specialist for Peet's Coffee; I trust he will do his job and yield positive results.
AndyHi Mike Martinez. How can I help you?
Mike MartinezThere was a nasty review on yelp about a young lady in south san francisco it has me very upset.
AndyHi Mike, I'm sorry to hear that -- what store is this in reference to?
Mike Martinezsouth san francisco peet's coffee on grand avenue
AndyOk, can you elaborate?
Mike MartinezThere was a Yelp review that mentioned Rashawn, if this is the manager that I am thinking of, the thin one, who is fairly new with long dark hair and colored eyes, and who has great customer service - that statement was uncalled for and she is a victim of a hate crime that defames Peet's employees. I would like to see this Yelp review taken off our community Peet's Coffee in South San Francisco.
AndyI see, thank you for letting us know, Mike. I will look into it.
Mike MartinezThank you Andy. My family and I have been going to Peet's for years. We love Peet's and its employees - it makes me really angry that this type of behavior takes place. The manager/district manager should take better care and protect their employees that they hired to run the business.
AndyThank you Mike, did you witness the incident referenced in the review?
Mike MartinezNo, but if this is the employee I am thinking of I know she can make good drinks and she has excellent customer service. I know her name starts with an R.
AndyOk, thank you again Mike. We are looking into it -- is there anything else I can help you with?
Mike MartinezYes, I would like for you to follow up with me, mikeandfamilia@hotmail.com after you look into it. As I said before, this really makes me upset.
AndyI understand, thank you for contacting us.
3:42 pmMike MartinezYou are welcome, look forward to hearing your positive response; in my opinion, again, if this is the person I am thinking of she deserves a promotion.
AndyThank you, Mike.
Mike MartinezYou are welcome. read more