I have had the most wonderful experience with Peak Carpet in Frisco, Texas, and it was largely because of my good fortune in meeting **Areez Popatia and his masterful installation crew, led by Alfredo Cruz\.** Yes, the carpet I selected was top quality and exactly what I wanted\. But what made my entire experience with Peak Carpet so exceptional was the service\. From the beginning, **Areez provided extraordinary customer service\.** His professionalism, knowledge, communication, and coordination with my other contractors and project timeline were outstanding\. He met with me personally, listened to what I was trying to accomplish, recommended colors and options appropriate for my home, and selected an installation team he trusted to deliver the quality of work he promised\. **Alfredo Cruz and his team were exceptional\.** They were hardworking, accommodating, careful with my home, and clearly masters of their profession\. The real measure of service, however, is what happens when something goes wrong\. During installation, serious damage was discovered beneath the existing flooring in several rooms, including rotted wood and black mold from a previous water event\. The installation had to stop\. Rather than simply leave me to figure out what to do next, **Areez immediately helped coordinate a solution\.** A demolition team was dispatched, the damaged material was removed, and the remaining carpet installation was quickly rescheduled so that the timeline I needed could still be preserved\. That experience told me everything I needed to know about Areez and Peak Carpet\. We have become so accustomed to customer service disappearing once a purchase has been made that it is easy to forget what genuine service looks like\. At Peak Carpet in Frisco, I received a fair price and a quality product\. But I also got something increasingly rare: **Areez Popatia, Alfredo Cruz and a team of people who cared about the outcome as much after the sale as they did before it\.** It restored some of my faith that masters of their profession still exist--people who care about the customer, take pride in their work, communicate honestly, and can be trusted to follow a project from beginning to end to ensure complete satisfaction\. I feel genuinely fortunate that I found them\. If you want the kind of experience I had, my recommendation is very simple: **call Peak Carpet in Frisco and ask for Areez Popatia\. And if Alfredo Cruz and his team arrive to do your installation, consider yourself equally fortunate\.** read more

We worked with Todd at Peek's to install approx 1,000 square feet of tile in our home. Todd was great to work with and our installers (Estaban and Raul) are true craftsmen, they did an amazing job! We are thrilled with the results. Recommend highly. read more

Our experience with Peek's was amazing! The salesman was extremely knowledgeable and was able to give me more information about carpet than I ever thought was possible. The installation crew was fantastic and worked extremely hard to get our job done in one day. Thanks Peek's for making our dream home beautiful! read more

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Run! The salesman was in his phone and the computer while I was ordering them paying for my carrier, so he missed that I had changed my mind and wanted the same carpet in the connected rooms. For just $500 More, they could get me the carpet I thought i had already ordered. After i gave the go ahead to install the carpet they brought (which is what they were also installing in the three bedrooms) he called back and said he'd see if he could do better on the price for the carpet i wanted. But it was too late. Then he didn't account for the repeat in the pattern, in the living room and had to reorder. This caused us to have to wait eight more days for the job to be done. Eight days with everything from those rooms stacked in another room. Salesman told me they "expedited" the shipping, but it's the same amount of time he told me when we ordered it the first time. That installation is scheduled for next Tuesday. The parent company texts info, but had the wrong address the first time. The text said the installers would call to let me know when between 8 am and 12 noon they'd arrive. No call. They showed up. One spoke zero English, and the head barely spoke it. They need to have at least one crew member who is fluent. We ordered tile from them and the installation was scheduled for last Saturday. The tile didn't arrive, which we understand with with the extreme cold here in the south last week. The salesman tried to make like he was doing me a favor by installing in a Saturday as I requested as "we don't install tile in Saturday's as it's a two day job". But I didn't request Saturday. They called me with the install date. So here it is, Sat. I got the parent company text yesterday, reminding me of the installation between 8 an a d 12 noon, with a different wrong spelling of my address. At 7:12 am I got a call saying he would be here in *garbled* minutes. I asked, did you say two or twenty. He then said five. I looked out my door and he was already here. The area wasn't ready so I woke my husband to move the last of the stuff. I know this is not easy to follow, but everything was happening at once. These are only the major frustrations I've had dealing with Peek's. If we hadn't already paid for the tile, we'd have cancelled the tile job from them. Avoid them. Oh yeah, one of their guys peed all over the toilet seat. What male doesn't lift the seat in someone else's house? Especially a customers? read more

We just got three rooms with new beautiful hardwood. Bill Ferron and the team at Peek's Carpet did a wonderful job. Easy to work with and very professional. Martin and His installation team did a great job. Thanks for making the selection and installation seamless! Appreciate it! Denise N. read more

My family and I visited the Frisco, TX location and was treated very rudely and racist by the sales associate today. He literally told us that we should shop somewhere else because they only sold name brand and insinuated we couldn't afford it. This only happened after showing him pictures of our 3400 square foot house and where we wanted to place hardwood on 900 square feet of it. He was totally shocked and immediately started saying condescending statements. I will NEVER EVER shop at this place AGAIN and WARN everyone to stay away from this place. read more

Peek's Carpet - Worst Place Ever - Carpeting Near Me - Richardson, Texas

Last year we bought carpet from Phong at Peek Flooring for our entire house. He was kind for my many questions and uncertainties, super knowledgeable about the products we were choosing from, and amazing throughout the entire experience of selection and installation. One year later I called to ask how to prepare our carpet for a new puppy and again I experienced the same quality service. We will go to Peek for all our flooring needs! read more

Do not consider this company for any job. They promise you the moon but, once they have performed sub-standard workmanship, they claim they lived up to their contract and go silent. They can't seem to keep an appointment and their customer service is non-existent. Their workers only speak Spanish and only what their supervisor tells them to do. Save yourself a lot of headaches and use another company . You eventually will need another company to fix Peek's screw-ups. read more

My husband and I cannot thank Bill Ferron of Peek's Flooring for helping us with our flooring needs. When we walked into the store on Saturday afternoon, we told the sales person that we were moving to California and were just there to look at carpet samples. As we floundered to find what we had seen online, Bill came to our rescue. He not only explained the types of carpets available, but also the differences in quality and warranties. Then I asked him about vinyl options for our bathrooms as hardwood floors are not allowed by our HOA. He showed us some incredible alternatives in laminate and vinyl. My husband and I left that day thinking -- Wow, that was a really nice guy who went out of his way to be both helpful and informative. He's a great salesman but more importantly a great person who is helpful -- which as a salesman will ultimately bring Peek's Carpet more business! read more

FORGET ABOUT CUSTOMER SERVICE April 27, 2021 In 2013 I purchased new carpet from Peeks Carpet-Richardson to be installed in 3 bedrooms, partial hallway and bathroom. Six years later I noticed the carpet needed to be re-stretched in the hallway and bathroom. Gilbert did a good job and told me that it had been incorrectly installed. In 2020 I noticed the same situation in two bedrooms and getting worse. Of course, the Coronavirus hit and I had to wait to deal with it. In 2021 I contacted Phong at Peek Carpet-Richard and sent him pictures of the two problem areas.  Eventually, he gave me a quote $125 per room but, to re-stretch the carpet "correctly" ALL the furniture and breakables needed to be removed from each room.  I told him I wouldn't be able to move the furniture but I could remove all the breakable, etc.  He quoted me $75 per room to move the furniture for a $400 total.  However, since the $75 per room fee was eventually waived, I agreed to $250 for the two rooms assuming the rooms still had to be empty to "correctly" re-stretch the carpet. Finally a date and time of 8:00 to 12:00 am was assigned and I spent two days packing all the breakable and moving small items out of both rooms. On the appointed day I had not heard from them by 11:00 am so I called. I was informed the installers had mistaken gone to another job first and could come at 1:00. I was LIVID because I had waited for hours and no one bothered to call me so I told him no they can come tomorrow at 1:00 pm. The next day the installers showed up at 11:00, took one look at the rooms, said they didn't need to move out the furniture, and were done in less than 30 minutes for $250 worth of work. read more

Peeks is now owned by S and H Flooring, the type of large company that doesn't care about its customers. The installation was subcontracted. No managerial supervision over the installation. The installers broke our furniture, but once you sign the release saying the flooring was installed, you also release S and H from ALL liability. I will never use Peeks again, and urge everyone to avoid them. read more

Broke my toilet and did not tell me. I discovered after they left as it was on the back. They paid for the replacement, but I should have been made aware when the job was completed... read more

If I could put zero stars I would. Peeks Richardson does not stand behind their products or work. The laid engineered hardwood floors in our bedroom. Within months the floor started bubbling up. As I read now they should have laid a moisture barrier which they never suggested to do. My dream floor is ruined and they won't do anything to make it right. Run don walk from this store. read more

Prompt, professional and worked with us on price. I needed a quick install, called around and spoke with Ed at Peek's. He offered to get out for a site inspection next business day (called on Friday, he offered Monday appt). Installed the carpet that weekend. Great experience! read more

Phong, the salesman in the Richardson store had so much experience and knowledge. He spent so much time with us and helped us pick the perfect carpet for our home. He was so friendly and laid back, it made everything easy. The scheduling for the installation was prompt and professional. The installation was amazing! The crew showed up at the promised time and finished the job so quickly, leaving no mess behind. We could not have been happier with our overall experience. The updated carpet makes us feel like we have a new home! read more

This company utilizes the same warehouse and contractors of the Richardson location. I left a review on that one but it applies to all of their locations. I had them install floors, and while they were in my home they helped themselves to my jewelry and art. things i can never get back worth thousands monetarily and priceless sentimentally (my grandmothers wedding ring and class ring among them) We filed a police report but there's little that can be done. I'm not warning you to avoid them I'm begging you to. If i can cost this company any business at all it'll be the only solace ill get from this awful situation. read more

Measure twice! We bought a new house and were referred to Peek's Carpet for some new carpet. It started out well enough, Bill explained the carpet types and was personable. We made a selection and he went out to measure the house. We were not there. I was shocked when I got the estimate because my house had grown 224 square feet, amazing! Could this be my lucky day? I had to find out for myself. I purchased a new tape measure to be sure because mine must have been broken. I called the old owner again and asked if I could stop by (they had a lease back) to remeasure. It turns out that Bill's tape measure had not magically grown my house. I spoke with Bill and he explained that his funny math had to account for going under the baseboards etc., soI added a couple of % to my already rounded up measurements to account for the baseboards. Well we ended up agreeing to use my numbers saving myself hundreds of dollars and we got the carpet installed yesterday. In the end I got a bunch of extra carpet and the guy still tried to stick me with a higher bill than we agreed upon. If you want to play hardball and get jacked around then definitely shop at Peek's! read more

Peek's Carpet - All my extra baseboard carpet!!!! - Carpeting Near Me - Richardson, Texas

How this store can keep being in business is a total mystery to me! I visited to the Lover's Lane location today in order to look at 'Wilton' carpets. Granted, it is a high end carpet however, the first, very unfriendly sales associate did not have any idea what I was talking about and certainly no desire to learn what it was. After trying to describe the kind of carpet, ( any carpet professional should know it), the second associate shouted from his desk, that there might be some on the second floor. I decided to ask this man to help me, thinking, at least he knew what I was talking about. Bad idea, to say the least! He was not unfriendly but simply rude. It took me but 3 minutes to leave the store and certainly, nobody could pay me to ever go back! read more

Peeks Carpet in Richardson off 75 and Arapahoe lost my business during the 5 minutes we were there today. The salesman was incredibly rude and condescending. He was showing us things I repeatedly told him I didn't want and tried to correct me when I told him what I did want. We've been to several title stores during an extensive home remodel project and this was beyond the worst we've encountered. By the way, we wondered when we drove up why the parking lot was completely empty of cars, on a Saturday when they had a "sale sale sale" going on, according to signs in their windows. Now we know why. read more

I don't just post reviews when something goes wrong, I also take the time to write glowing reviews when I receive good service. Having said that...Peeks does not pay attention to detail which causes them to make careless mistakes. They have to be micro-managed every step of the way and the customer service is horrible. They are nice enough when you get them on the phone, but they don't follow through, call you back or deliver as promised. Working with them was a horrible experience as they are completely incompetent. You have a lot of choices in Dallas. Do yourself a favor and select a company where there is less risk for enduring this extraordinary aggravation. read more

The summer of 2015 was the summer of carpet shopping for us. We shopped the big stores, wholesalers, local shops, etc. Ended going with Peeks and Bill F. Prices wise, Peeks was very competitive. Bill was able to secure the color and brand of carpet we wanted in an expedited manner which was important as we were expecting the arrival of a baby girl. The install went very well. It took a little longer then they thought since they had to tighten down the sub flooring to address squeeky floors. Installers were professional and carefully moved our furniture. read more

What a great experience. Phong was very knowledgeable & helped me pick the best product for my family & dogs. It ended up being one of the least expensive options. I really appreciate him being honest. Everything was done on schedule by very skilled professionals. Thanks again Phong & Peeks for your help read more

We have done business with Todd Bower at Peeks Carpet in Frisco for years. He has repeatedly given us the best care and customer service! We wouldn't consider ever doing business anywhere else! Thanks to Todd and his excellent installation crew (love Pedro!) you've always treated our home like your own and have treated us as friends! read more

We hired peeks on arapaho and 75 in richardson to redo our floors a few years ago and the experience was so awful and invasive I will spend the rest of my life trying to shut this buisness down. They robbed us, literally. The installation took a few days and sometime during the process they decided to help themselves to my jewelry box and took my grandmother's wedding ring, my class ring, every piece of jewelry my dad ever gave me, everything my husband had ever given me over the past 20 years and an 8,000 original drawing by Mike Giant. I can't tell you which hurts the most. everything had more sentimental value than I've been able to process. I called the police and reported the robbery and left an angry message to peeks. Nothing was ever recovered. The monetary value of what was taken doesn't come near the sentimental loss I've had to endure. I will never be able to recover those items, and it hurts knowing they were the only things of value I had to pass on to my daughter. the only thing that gives me the slightest bit of comfort is costing them buisness. Please don't go to peeks carpet and flooring. It will cost you more than you've ever paid for anything in your life. read more

Do NOT hire Peek's for any kind of flooring needs. Let's be honest...carpet is carpet. So when choosing a company, it really comes down to customer service and professionalism. My interactions with Peek's started out well. The carpet was installed quickly and on time. About a month later, the carpet started bubbling around the edges of the room, so I called them to come repair it, and install a piece of remnant carpet in a closet. Without boring you with all the details, I was shuffled around to 5 different people over the course of a week, with each person knowing "nothing about it, but promising to take care of me", before the installation was scheduled. When they showed up, they did not have the remnant. They did the repair, cutting about six extra inches from around the edge of the room. So I had to rearrange my schedule for the next week for them to install the remnant, which again, turned out to be a nightmare experience, which ended with the manager literally hanging up on me. Both of my installations were done by contractors, not even Peek's employees. If you have the option to choose your flooring from another company, I would do so without hesitation. read more

ZERO STARS! We purchased wood flooring from the Richardson, TX store for our entire house in October of 2016. Our first red flag was that we were told that we would need very few bags of the leveling compound. We ended up using 18 bags and spending well over a thousand dollars. The flooring installation was finished right before Thanksgiving. The flooring we purchased had a 50 year residential warranty and a scratch resistant wear layer. Within a few weeks, we noticed several scratches and defects in the flooring. After the holidays, we called our salesman, Bill, and told him about the issues. He has been no help. We have spent the last 11 months trying to get our flooring fixed. The flooring manufacturing rep came out to the house, a 3rd party came out and looked at the floor, and it was tested twice. Murph, the store manager, does not return phone calls. The customer service at this store is pathetic. They finally sent someone out to fix the flooring (we thought boards would be replaced) by dripping wax into the areas and staining the areas. With the amount of money we spent on the flooring, this was unacceptable. This situation is ridculous! Do not use Peeks Flooring!!! Horrible experience! We have no hope that we will ever get our flooring fixed! read more

Very happy with the help I received in selecting new carpet. Ed Lipcomb was the person who helped me. The installation went very well. The two men could not have worked any harder and they were super careful with moving my furniture. I was also pleased with the price. read more

"Lifetime Warranty" is an absolute scam! We were told the Lifetime Warranty would cover "anything" (including stains)...we later found out it doesnt cover anything. With 3 kids the lifetime, cover anything warranty was very appealing and worth paying for a higher priced carpet. We had our carpets professional cleaned annually but after 3 years our carpet developed a bad "dark"/traffic stain in our bedroom. It took 2 months of weekly follow-ups before they finally sent out an independent inspector to look at the carpet. He was not allowed to talk about what he was doing or looking for, closed the door so I could not be in the room with him and 2 hours later appeared and said Peeks would contact me. Peeks followed up to tell me the inspector did not find any "manufacture defeats" therefore our warranty claim would be denied. The fact that they were looking for and only going to replace or fix the carpet based on "manufacture defeats" completely contradicts what we were told when we made our purchase. Either the warranty is a scam or we were bamboozled during purchase...either way, not a company I want to do business with. read more

We needed to remove the carpet and tile two small upstairs bathroom. The total square footage was 67 square feet. Went to Lowes and was quickly assessed a $16 EPA fee for "possibility of lead paint" and a $35 fee to come out and provide an estimate. The estimator would not provide me a copy of the estimate and was told I would have to get that from Lowes. I then was given so many figures by Lowes, it is hard to believe the two rooms were what I wanted an estimate on. The total cost ran as high as $1200 and it appeared that it could go higher with additional "add ons" as the work progressed. This had the appearance of a "bait and switch" operation with a second party outside of Lowes being involved. We knew something was badly wrong so we headed out for a second opinion and stopped at Peek's Carpet. There we presented our measurements, the same as we had done at Lowes. We picked out a tile and the salesman gave us a firm price right on the spot. It was more than $300 lower than Lowes and perhaps as much as $500 less than Lowes had we let them come. There was no $16 EPA fee and no $35 trip charge for an estimate. The tile was ordered and the installers came just seven days later. Their work was excellent and several have commented how nice the floors look. We are well pleased. Great job at a great price and with honest --and real estimates. This is the way a flooring company should operate. read more

We were sent by our builder to make a carpet selection at the Peeks on Lovers Lane. We had hardly begun the process when the lady told us to "get out "of the section we were browsing in because it was above our building budget. She found some square of carpet that had one roll in the warehouse that she said we could afford plus another sample board. She didn't ask our contact information or offer to have someone get back to us. I would not recommend this company to anyone because of the rude salesperson and the implication that we could not afford carpet in this store. Irony is, Peeks installed our laminate kitchen floor in our old house without incident. Our builder sent us to another competitor who now has the contract for carpet above our original building budget. Our builder will no longer send any one to Peeks. The final insult was when the lady curtly told us we should have scheduled an appointment which she never offered and could have easily once we told her what we had come in to do. After leaving our contact information, no sales person ever called us back. What a dreadful experience and luckily the only one we had building our new home in Preston Hollow. read more