Had initial appointment in this office and was treated with respect and graciousness. Friendly and…read moreefficient staff. Dr Levine was knowledgeable and thorough. Glad I picked this office and doctor for my eye care which required a specialist. I highly recommend them.

Friendly, not pushy or rushed. Wonderful recommendations. Tia was extremely helpful with ordering…read morenew lenses for my glasses and backup pair.

I am extremely disappointed with the service I received at Costal Vision Eyes. I paid around $500…read morefor a pair of prescription glasses and had a very frustrating experience. On December 18, I went to the store with my prescription and clearly asked for glasses for distance vision only. After some time, they called me to let me know that my glasses were ready. When I tried them on, my vision was blurry. The staff later realized that the employee who helped me had mistakenly ordered lenses with both reading and distance combinations, even though I had clearly requested distance only. They told me it was not a problem and that they would send the lenses back to be corrected. I then had to wait another 3-4 weeks. When I finally went back to pick them up again, my vision was still blurry. This was very frustrating because I had already waited a long time for the correction. At that point, I started to worry that maybe the eye doctor had made a mistake with my prescription. I took the glasses and scheduled an appointment with another eye specialist recommended by a friend. The new doctor confirmed that the original prescription was correct -- the problem was the lenses made by the store. They had only corrected one side and left the other lens with the same mistake. I paid the full amount upfront, which I now regret. After spending $500, I ended up with glasses that I cannot use and only kept the frame. I also lost a lot of time waiting for them to fix their mistakes, only to receive the wrong lenses again. This experience has been extremely disappointing and frustrating. I cannot recommend this place. I am sharing my story so other people are aware before choosing this store.

Very disappointing. It's been years that I have been coming here and every single year the service…read morehere has declined to point where I no longer will come here again nor have my family come here. In this day and age. It takes someone a week and half to tell you they didn't place your eye glasses order because you supposedly have a balance that they never mentioned. Save your money and go to warby Parker

Highly skilled professionals with the personal touch of a family business. Nimmo Eyecare is…read moreabsolutely recommended for exams, glasses, and contact lenses. Using the newest technology, they provide thorough exams. At the time of their opening, it was the convenient location that attracted me, but I have remained a patient through the decades and multiple moves - definitely worth the drive. The reviewers with complaints may have been more comfortable with a larger office with more than two practitioners. Drs. Grace and Dinh Loung are a perfect choice for me!

It is with great sadness that I leave Dr. Grace and Dr. Luong! They have cared for my eyes for 17…read moreyears! I was always treated with the very best care, lots of attention, lots of detailed information and always treated like a friend and never just a client. I can't recommend them enough. Dr. Grace always made navigating insurance a breeze and Dr. Luong recognized early warning signs of glaucoma and made sure I had an annual exam to keep on top of it. I will miss them and know as I move out of state, my next team will have HUGE shoes to fill. Thank you both for everything!

I strongly advise against coming here, especially if you're particular about your glasses and…read moreprescription. I got my glasses back in January and ended up returning them. They didn't check if the frames were a good fit for my face shape, and they tried to charge me without explaining any of the fees upfront. The staff seemed inexperienced and more focused on pushing their own program on making a sale than actually helping me. I like my glasses to sit a certain way on my face, and when I asked the associate to adjust them to fit my ear, she got visibly irritated. During the adjustment, she scratched the lens and while she clearly knew it happened, she didn't even acknowledge it until I pointed it out. I asked for a replacement lens, which she agreed to, but I still haven't received a proper resolution. It's now May, and I have yet to receive a refund or my benefits back. I've been dealing with Wendy Stainback, who stopped responding to me entirely. As someone who works in customer service, I'm shocked by the lack of accountability and follow-through. Every time I call corporate, I'm told something different, "this wasn't done," "that person didn't follow through," etc. It's like no one knows what they're doing or how to follow protocol. The customer service here is unacceptable. I will never return, and I strongly urge others to stay away. I would put 0 stars if I could.

I dont know who the people are that gave this place a 5 star rating, but they sound made up reviews…read morebased on what I experienced. they did not say it was a virtual exam until it was time for the exam. They charge a $25 fee for the warranty of the lenses, after 6 months, my reading glasses have peeling around the edge. When I ask about that they said I had to pay %20 of the cost for a replacement. What a scam that is!! When I picked up my glasses, they were dirty, finger smudges all over them. Stay away from Stanton Optical, unless you just want a junk pair of glasses.

Joyride is amazing I've got a half r cut and told the cutter about joyride amazing and it's also…read morecheap af I'm a kid my dad loves joyride we both love Ryan Trahans candy watch him when you have it

If you get the chance to work with Deaven, he's just a really great guy. Helped tremendously with…read moremy glasses. Even though we couldn't come to find something that worked, he tried multiple options, was patient, kind and happy to help. Always down for a good convo too. Briefly worked with Phillip too and had a good experience with him.

My husband and I went to Target Optical in Hilltop. We were helped by Sandra . She is just…read morewonderful. Very helpful and kind. We went there last year and she helped us then as well. Was not expecting to see her again, but was so glad she was there. She just made the whole experience fun, but with professionalism. Highly recommend her and the optical dept there.

They're not able to access your prescription if the doctor you originally saw moved to a new…read morelocation. You must call the doctor directly yourself to obtain.

In November, I had my annual eye exam at a doctor's office (not here). After looking at different…read moreplaces, I ended up getting my first set of glasses here. It's that darn astigmatism that made me get glasses. I was not in a rush to get them same day, so that was no issue for me. I wanted to get them done before the benefits reset at the beginning of the year. On the first visit, I was just looking for glasses at that time. When they tried to access my benefits, it was still locked at that time, but that happens. Even with that, they did attempt to sell me glasses that same day without using the vision benefits. That wasn't going to happen. After a few days and a call to the insurer, everything got cleared up. Once that was all cleared up, I came back into the place to look at glasses again and finalize what I was looking for. The place was a but busier this evening. Gloria was the one that worked with me on getting everything set up. The only thing that made it last longer than usual was that she was the only one there and the phone kept ringing almost one after the other. Once everything was set up, she said that it would be about two weeks before they would be ready due to the year-end rush (as many were trying to use their benefits before they reset in January). Fast forward a few weeks later. I got a call just under the two week period that my glasses were ready. Later that afternoon, I headed over to get the glasses. Once I put the glasses on and was fitted, I was able to see a lot differently than I was without the glasses. It's amazing what you can see when you get to 20/10 vision. I had some questions about some of the total amounts in the end, since it seemed like something was off. They indicated that one of the additional options wasn't factored in when I got the explanation of benefits back from the insurance provider, even though every charge amount was listed on that statement. To this point, I'm still not sure if I was really overcharged or not. Overall, this is a good place to find glasses. There isn't anything that would cause me to place a rating higher than the three rating given. You'll want to go somewhere else if you're in a rush to get new or replacement glasses.

UPDATED AT THE END The issues with JC Penney Optical at…read moreLynnhaven Mall amount to more than simple dissatisfaction. The place, and Chad, the optician there (I don't know his full name unfortunately) are dangerous. I am not exaggerating. My daughter has strabismus and astigmatism, so it's important that her prescriptions are executed correctly, especially as fas as measuring the center of the lens and the positioning in the frame. We always watch out for that and have never - for 10+ years - had a problem. Somehow, Chad managed to do the measurements so grossly wrong, that my daughter's eyes would not allign properly, the lens pulling them inward, towards her nose. Her vision was blurry and she got headaches. If you understand strabismus, that can absolutely destroy her vision and cause long-term problems with her treatment. To be sure we know exactly what's happening, we went back to my daughter's ophthalmologist, to get her lenses checked. It took them less than a minute to see how awfully they were put together; center off by almost an inch! With that information, and the correct measurements marked on the glasses, we went back to JC Penney Optical at Lynnhaven Mall, honestly hoping someone else rather than Chad would be there. No such luck. While he agreed to redo the glasses free of charge (as per JC Penney policy which we had established by calling their customer service line earlier) he tried to argue that it was our doctor who was wrong! At this point, we were trying to be patient and polite, hoping that despite everything, we'd get the glasses properly redone. Too optimistic, as it turns out. After about a ten day wait, we received the redone glasses. They were not blurry and didn't cause headaches and eye misalignment, so we thought everything was OK. I noticed they seemed a little crooked, but that happens sometimes, so I asked my daughter to keep an eye and adjust as needed. A couple of weeks in, they looked completely off on one side, so I took her to a different optician near home to adjust the frame, which is usually an easy fix when done by a professional. Well, maybe so, if you don't have an all-fitted frame! The moment the optician heated up the frame to do the adjustment, one of the lenses popped out of the frame! She said that she'd never seen anything like this - the lens on the crooked side was larger than the frame - by 3 millimeters! It was pushed forcefully into the frame, being too big to fit otherwise, thus twisting it. That's why it was sitting unevenly on my kid's face - the lenses were different sizes and wrong for the frame. So, now we are going to call JC Penney Optical customer service again and try to handle things from there. I'll update this review with the results, but in the meantime I go back to my initial point - that place, and their optician, are dangerous for your eyes. They will cause you weeks of unresolved issues and back and forth, and ultimately you'll still have to find someone else to correct everything. Especially if it's childrens' glasses you need - please go somewhere else. UPDATE: We contacted customer service and they were wonderful - quickly organized a refund for the broken glasses and approached the issue with care and understanding.

We were Having difficultly dealing with ray bans warranty and company. My husband Seen Amanda and…read moreshe helped figure everything out, placed a new order and got my husband taken care of. Thank you for your help and excellent customer service Amanda.

If I could give more starts I would. My husband and I visited this Lens crafters in search of new…read moreglasses. It was such a pleasurable experience from beginning to end. We were greeted immediately by Reno, who gave us time to look around without hovering. Reno was so patient and kind. He answered all my questions and took me over to see the different color of lenses available several times, each time with a smile and a "Lets look again, I want you to be sure." Amanda had on these fantastic glasses, I asked her if she sold those in store, she said she would check to see if she had any and if not she would order them if she could. She could!! She did not have any in stock so without hesitation she says, "You can try my glasses." She took her glasses off, popped out the lenses, cleaned and sanitized them and allowed me to try them on, I LOVED them. So I was measured (with Amandas frames) =) and put in my order for them. My husband was able to find a pair of sunglasses he really liked. Reno also gave him information on the smart glasses that he was eyeing. Stacy was very knowledgeable in explaining the awesome foundation Onesight - they provide free eye exams and eyeglasses to those most in need. My husband and I enjoyed our time @ Lens crafters -1600 Crossways Blvd. Thank you again Reno, Stacey and Amanda, we can not wait to get the texts that our glasses are ready!! See you soon!! The Simmons'