I had problem with my sunglasses and Kenny G was so helpful and professional . Great location , great service. Thanks Aneta read more

Only visit this Pearle Vision Dr. Heather Alder if you want to be uncomfortable and feel less than human. I preface this lengthy review by saying I'm a medical health professional with 12 years of experience. I empathize with the stressors and constraints placed on the medical teams. However, negligence is something I have zero tolerance for. Being made to feel that my life choices and doing what is best for me is incorrect, is something I do not stand for. Here is the list of my concerning encounters with Dr. Heather Adler. First, during my intake paperwork, I disclosed medications I was on. 4 to be exact. Of the 4 were two, are impactful as my life as a woman and a nurse. Dr. Heather Alder asked about only 1. This medication I see a female specific doctor with which I have a great report. However, Dr. Heather Alder, felt the need to discuss this med in particular, claiming she was wanting to make sure I was content with the side effects. Yet no other medication side effects were inquired. Only. This. ONE. Med. Second, during my eye exam she discovered a tear/hole in my retina along with associated dried blood. I explained I was in a motor vehicle accident earlier and she said this was a definite cause. I requested she write a note with this statement so I could give it to my lawyer. She was more than happy to accommodate the request. And would send me an email with the note. She gave me a card for an ophthalmologist and said I needed to make an appointment soon to make sure my vision doesn't deteriorate. She instructed me of the signs and symptoms to be on alert and to call if they present which are considered a medical emergency leaving me with permanent blindness. Third, I returned home got an email with access to the patient portal. I followed the directions however was informed that login information was incorrect and I needed to call the clinic. I called and was told by her that she does not use the patient portal. I was reassured the note would be sent to me. Fourth, a few days passed with no email. I called the clinic and was told the email would be in my inbox by the end of the day on a Friday end of August. I waited. A week and a half goes by, no email (now early September). Fifth, I called this week (mid September). Two times in 1 day actually. The first time was to ask about the missing email and that I need a referral from her as well as the imaging to see the recommended ophthalmologist or my appointment would be cancelled. I notified the male employee and was told Dr. Heather Alder was out of the office until later in the week. However, the kind gentleman would text and get back to me. He confirmed by call back number and email. Sixth, A few hours later I called back because I noticed my vision getting blurrier suddenly - one of the symptoms I was to be on alert. I mentioned this new symptom, the missing email and missing referral. The woman said she was going to call Dr. Heather Alder and call me back. Again, my contact information was confirmed. I waited. No call back. Seventh, Dr. Heather Alder was supposed to be back in the office today (mid September). I was never called. No email sent. No contact attempt ever made. If you value your vision and being treated like a decent human, please go elsewhere. I am specifically vague with dates and posting this later for fear of retaliation. read more

No greeting when I came in had taken over 25mins between paper work, finding insurance for someone on the phone confusing it for me. The 2 people in the front Had no interactions with me greeting wise beside asking information from me without directing it toward me or acknowledgement of a person. Proceed to wait. The dr finally came out 30 mins in total. Had an attitude demanding I go back bc I had then receive an important call asked for a min as I had already waited 30 mins.I proceeded to the back to ask how long the initial appointment takes and was told 30 mins. Which at that point I am livid bc she then proceeded to say she was waiting as I was on the phone. I can't scroll thru my phone instead of staring at 2 workers who had no customer service and wait 30 mins on her. I proceeded to leave as they all gave snarky comments. The front guy girl and girl dr. Never again rude people and will not recommend people here and will not be back and will make it a point to tell everyone who I come in contact with. * Let's clarify there was no other patients in the waiting room out side of one phone call both took while I walked in so please elaborate busy more like no business and clearly you are trying to cover you behind. In reality you guys are an inconvenience on my end waste time rude and clearly can't take no owner ship of such behavior. Typical behavior and will contact corporate till this is resolved. Really someone demanding adults to abide by what you say like you're someone ( per the heavy set female dr.) They do get the option of taking reviews off by flagging them for google to do but it will be my personal agenda to let people know such horrible experiences as you guys flagged and got removed your most recent 3 to 4 other patients review because the dr rushed thru & was rude, the front staff were talking stuff about patients in front of other patients. Had no good customer service again lack of acknowledgment to patients with questions instead of answering them just ignored completely. I will use any platform to continue to leave a review well deserved and needed for other potential clients to see to seek care else where. Look for google review Response such a joke from management. read more

Pearle Vision - Eyewear & Opticians Near Me - Northglenn, Colorado

The worst! They give you 2-3 weeks time frame (which is already extreme) to get your glasses, and ends up being a month. Also, they offered a $50 refund for the inconvenience, which was a slap in the face. The female store manager is rude, seems as if the customer are a bother to her, she should get some leadership training. read more

Not only was our optician Jessica wonderful and extremely helpful but the Doctor was amazing! We definitely found a gem!! They are all extremely helpful, knowledgeable and caring!! We will be returning!! Y'all rock!! read more

Pearle Vision - Our sons new glasses!! - Eyewear & Opticians Near Me - Northglenn, Colorado

This place was amazing. Grazed my eye with my nail taking out my contact and they took me right in. Spent time discussing safety - very thorough exam and genuinely seemed to care about my situation. Got a RX for an antibiotic - the office staff was friendly and professional which is so refreshing now. I'll be back here for all my exams now. Thank you Dr. Sanchez and Esther ! read more

Esther and the entire Pearl Vision Northglenn team was amazing! I brought my son in yesterday (9/17/24) because he broke his glasses. They did a full exam and had his glasses ready the next day! I can't thank you all enough! I will never go anywhere else. read more

I have been using this location since I have moved up here to Colorado! I have always been greeted warmly by Esther - this lady is gold! I called recently as my glasses broke - I needed help stat! She got me in right away and was able make sure I was care for! Kenny was also super clutch - he went over the financing and the cost - something that has not been done before! I appreciate their help and thanks to them I will get some new glasses soon!! :-) read more

I want to thank Adam and Stacey for helping me yesterday afternoon. I was on my way to Denver from Ft. Collins To go to Co. Avalanche game. My glasses broke on the way, so I googled nearest location. They were there waiting for me at store closing time. Repaired my frames , and got me back on the road, at no cost. If I lived closer I would switch to this store. read more

I went for my second eye exam in two weeks yesterday. During my first exam, my eyelid was very swollen and I was diagnosed with blepharitis and maybe some dry eye. I was given some lid scrubs and charged $40.00 under my vision insurance. Yesterday, after following the instructions with the lid scrubs, I went back in because my eyes are still red and scratchy. But since this was my second visit, they now charged me for a visit to a "specialist" under my medical insurance. I was diagnosed with ocular rosacea, which should have been diagnosed during the first visit, as blepharitis and ocular rosacea often accompany each other. On both visits, I was given a number of free samples, however, no prescriptions. I'm not sure these eye doctors could actually write a prescription. Overall, this is a chain that specializes in selling expensive eyewear. They're probably fine for a routine, yearly exam, but if you have a real eye problem, you're probably better off seeing an independent ophthalmologist. I don't even need glasses. Pleasant staff. Ample parking. Located in the same parking lot with a Dollar store and a couple of restaurants. Accepts vision and medical insurance. read more

Love Dr. Sanchez but office staff is rude and condescending. I was told they could fix my glasses that I had previously purchased from them and it took over a month and a half to get any response from them. I called several times asking about the status of my glasses and each time was told they would be ready same day if not next day. I am still waiting on my frames to be done. Each and every time was a different excuse. Parts have to be specially ordered because it is a "one of a kind" frame. First time I dropped off my glasses I was told they would be done same day. I received a call saying the lens they received were too small and if I wanted the same lens it would take another week to get done. I agreed and now here we are over three weeks in and still no glasses. I called today and spoke with Adam or Aaron (honestly forgot the name because of how mad I was), he was rude and was speaking over me telling me he did not say the glasses would be done in that time frame (which he did) then continued to speak over me. I loved going to this place but this last experience ruined it for me. I have found similar frames for far less what they charge. I will not be going back. ​Mind you, my appointment was on May 17th and it is now July 3rd. I also noticed that if you are not spending money there they treat you poorly. read more

I always come to Pearle Vision and love to see Dr. Harris. He is a great doctor and has helped me with my contact lense prescription. The staff however is a unprofessional and very obnoxious. It always makes me not want to come in anymore and switch. The staff was arguing in front of customers. read more

After being a customer at several lower level optic centers for years, I wanted to have a better experience with the whole process. I decided to try the next level & let me tell you, I don't regret it one bit! I felt like a client at Pearle Vision, not just another customer like at the "box store" optic centers I've worked with in the past. The eye doctor was young and personable, not stiff and awkward like some I've encountered before. Very easy to discuss and ask questions during the whole exam process. The staff was calm and welcoming and everyone in the store knew their product extremely well. Different than what I've experienced at Americas Best where most of their employees feel very unsure or new. The general manager even helped me hand pick a pair of frames that fit my face correctly. Eye care can be expensive but I felt good spending my hard earned money (Contacts, glasses/lenses, and sunglasses) at an establishment that was down to earth but who also has class when it comes to dealing with clients, not just another customer in the door. I will not only recommend this establishment to friends and family, I will be a long time client of Pearle Vision. read more

Pearle Vision - Eyewear & Opticians Near Me - Northglenn, Colorado

VIP treatment! I can't thank Esther enough for getting my new lenses in with such short notice. I had a trip planned to Vegas within 4 days of visiting Pearle Vision - I walked in with zero expectations that they could get my new lenses in time but I was pleasantly surprised! Esther seemed so invested in getting my new prescription to me in time so that I could enjoy the T Swift show to its full extent (bright lights have been really messing with my eyes lately). Walked in on Saturday afternoon & got the call Monday to come in get get my frames fitted. Really happy with this experience! read more

They are awesome. I broke my new glasses and they were able to fix them even though this store didn't carry my brand of glasses. Service was fast & friendly and they also offered great advice on how to avoid the problem in the future. read more

This place is a night mare. Pushy car sales men. Horrible attitudes.

Poor service, I was over sold a pair of eyewear. When they keep telling you how great they look on you, and no mention of the price, run out of the store fast. When I kept questioning the price after it was shared with me they offered financial help. This was instead of just finding a different pair of frames and lens options that were more suitable for my budget. They also went over on my prescription for my glasses so for the year which I have had them and am still pay on them they are wrong. Making them of little to no use to me now. The coating that was placed on the lens is poor quality and is coming off the lens. I asked about this, it was stated that they are out of warranty. Something that cost the price of a used compact car should have more of a warranty on it (it has not even been a year). They adjusted my contact lens prescription but not my glasses. Then finally over charged me 10. dollars. Only to proceeded further and bother me with regards to getting it back to me. When during each call I stressed that the glasses were still not correct and that I wanted that matter handled first. This was all during the height of covid and even today after a phone call to them they are not willing to do anything to correct the matter in any way. I would never go back to them and do not recommend them if you are on a budget even with insurance and looking for inexpensive eyewear this is not the place to go. read more

Worst experience ever. The so called manager was rude and lied. She belittled her employees by yelling at them in front of me. I wish I could turn her over to corporate. The idiot refused to give me her name. A real winner. read more

Beware of Esther! She will lie to your face to get $$ from you and then Renege on her promise because "she misunderstood" what you meant. I told her I suffered from vertigo and could not move my head from side to side. So therefore would it be possible to have the prescription made wider instead of just the small portion down the center like most lens. She assured me for $185 per lens that she would see to it that it would be done. I explained to her 3 times that I cannot move my head side to side! When I picked them up and told them they were not correct and the vision field was not what I had asked and Easter had promised, her response was it was my fault for not making it clear to her. NO REFUND, NO MATTER WHAT is there motto! $612 later I have an expensive paper weight! Go to Walmart and I'm sure you will get better results! read more

Dr Fosse was great. I was finally able to get contacts with the correct strength. The office staff was awful. I could feel the chill when they realized I wanted the cheapest frame available. Aaron tried adding all sorts of add ons. Most of which I declined. I realize they store makes their money on selling frames, but I shouldn't be pressured into spending more. I really don't appreciate them refusing to give me my eye measurements when I came in to pick up my glasses after spending $260.00 on frames. Needless to say I won't return and I will tell my friends and family to stay away. read more

Jessica and Noemi were so helpful and knowledgeable! Thanks for being so great, I'll definitely be coming back here

I have gone into this Pearle Vision a couple of times in the past few months to get glasses repaired. They are kind and warm and professional and efficient! The end product is perfect/flawless! it is so nice to go a "store" and be treated so well! In these days of non-existent customer service, Pearle Vision is a breath of fresh air! Professional, courteous, and experts in their field! Maybe these guys could "retrain" the rest of the "world!" Thank you Pearle Vision! Keep up the GREAT work! read more

The doctors are aweful, they screwed up the perscription for my elderly mother three times and then lost the glasses before getting it correct. They tried to scam her out of $1,471 without providing her anything? All charges disputed through the credit card, but its a huge hassle. BBB rates this location at D- and has multiple complaints. DO NOT use this business! read more

My wife's glasses recently had a problem. The frames (not sold by Pearle) broke at the unusual hinge. This happened on a late Friday. I tried this location of Pearle Vision because it was close. I was greeted warmly by Kenny G (?) who was extremely helpful. He had some experience with the maker of our frames. He put them back together, knowing it was just quick fix. He then went further and put a small shrink-wrap tubing on the repair to insure they would stay together until we could get to our Optician. Then, even further, he did not charge me for anything. I highly recommend this branch and its staff. Wonderful. read more

Dr Harris is a great optometrist, it is wonderful to have his shop in our neighborhood. He has been incredibly patient and precise as my vision changed over two pregnancies and he worked to retest my vision. He has a very kind demeanor as well. Relatively easy to get an appointment and they handle contact ordering efficiently as well. read more

Best eyewear shopping experience in 30+ years. Hands down. If you're particular about your choice of eyewear, this is the place to go. Boutique-level selection of glasses paired with exemplary customer service, competent & friendly on-site vision doctor, and on-site lens preparation. Finding this shop was a serendipitous mistake. It was Dec 31st and we needed to spend our medical flex savings. A call to our insurance and we were referred to several local options, including Pearle Vision. A quick visit to their website and a same-day appointment was scheduled. (Love web scheduling!) We've recently relocated to Denver and I was bemoaning the loss of my boutique vision care provider. I'm a jewelry designer and a bit of an eyewear snob. I love my Pucci (prescription) sunglasses and titanium everyday glasses. What could I possibly find at a Pearle Vision Center? Surprise! This location is independently owned and stocked to the brim with designer eyewear - Tiffany's, Versace, Prada, and handcrafted European frames. Their eyewear specialist, Esther, is an artist and knows her trade like no one else. While I met with the doctor (Dr Harris) for a very thorough eye exam, Esther selected a tray of possible frame choices. I'm a difficult fit for glasses with a very narrow nose bridge. Meeting me in passing before the exam, Esther correctly assessed my needs, style, coloring and preferences. Every single pair she selected for me was spot-on perfect for sizing, shape & style. For the first time in many years I had a tough time narrowing down choices. Esther also suggested a secondary pair specific to my jewelry design bench work. Brilliant! Susan competently submitted all of our insurance paperwork and ensured my new glasses would fit perfectly. They even made one of my pairs -on site - while we finished up. Amazing. Everyone in this shop was friendly, professional, and at the top of their game. Thank you for an outstanding experience. My husband and I will be back - again and again - to take care of all our vision needs. read more

Dr Harris was fun, caring, and patient with my daughter. It was her first time in to get her eyes checked. She was scared and he took his time to make her comfortable. I would recommend him to adults and children seeking an eye exam! read more

Pearle Vision - Dr Harris is amazing! Our daughter had her eyes checked for the first time and Dr Harris was fun, caring, and patient. - Eyewear & Opticians Near Me - Northglenn, Colorado

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The service here was outstanding! Neomi was a phenomenal help after I broke my glasses. I had previously visited the Broomfield location where I was turned away by a gentleman named Aaron. The Northglenn location was a delight to be around, as well as helpful when giving my pricing options. Overall, it was a great experience! read more

Yes. Awesome indeed! I walk in, and a nice young lady shows me where the frames in which I may have an interest are located. As I stand there, I obviously look a bit lost... I was. No worries! Here came Esther. Straight to the point and with astonishing confidence, she says "There's but one shape of frame that will give you the look you deserve. I just need to know: Metal or plastic-- which do your prefer?" Upon telling her that plastic is for me, she gets up, grabs ONE set of frames and sits back down. Seeing the brand on the glasses, I felt like it just wasn't going to happen... Wrong. These Ralph Lauren frames were just $40 more than the lower-priced options. I felt that she truly cared, as she could have wasted my time by grabbing multiple frames just to gauge the amount I was willing to spend, but didn't. Not at all. They even had them ready for me in about 36 hours (which was only because of my Rx; many can likely have them same-day). Everyone with whom I dealt was wonderful! Go! Find Esther (or just look overwhelmed and lost-- she'll find you!)... She's magnificent! read more

I really appreciate how all staff is so professional and nice. They really take their their time to accommodate your needs. Noemie assisted me, she is great. I brought in another family member and he really like the service we received. Keep up the great work! read more

I went to Pearle Vision at 120th & Sheridan yesterday to get my glasses adjusted. The technician dropped my glasses and chipped a lens. I spoke with the manager, Esther, to see if I could get the lens replaced. She said no but did offer me a discount on lenses if I bought a new pair of glasses. I cannot afford a new pair of glasses, I just want the chipped lens replaced. Is there another Optician that can help me out? When I went into Pearle Vision yesterday I did not have any scratches or chips on my eyeglasses. Pearle Vision's customer service is ROTTEN! read more

They have great glasses and service and will work with you and make sure you get the best pricing

Dr. Harris and staff are amazing! I have had poor experiences with optometrists in the past due to my uncommon eye disorder. However, he worked with me and now my new contacts actually help tremendously! I also got a great pair of glasses that the front office were very helpful with. They even gave advice based on my facial profile! This will be my optometry office for a long time. read more

Whatever you do don't go here. Somehow i bought a $600 pair of glasses and ended up paying over $2,000 for my glasses with a credit program they recommended to me. They did not explain any of the details or that if i didn't pay it off in 90 days the cost of my glasses would triple. I have been stuck paying $200 a month for 8 months and still owe over $1,000 this place is a total rip off. read more

The Pearle Vision folks were great - very helpful. The doctor spent plenty of time with me, though it was a busy day, and did an extra exam once he saw a scar on my retina. Best of all, they accepted a competitor's coupon and got me my new glasses within a day. ICouldn't have been better. read more

This was the worst sales experience I've ever had! I had a $200 coupon for eyewear and even after the coupon, my frames, lenses and appointment would have been well over $600. I had to ask 3 times to even get the cheaper lenses and then they tried to charge me an extra $100 for the lenses. The sales people would not leave me alone even after I told them "no" several times and were trying to sell me glasses even as I was walking out the door! I told them how much I could spend out of pocket, but they didn't listen and still tried to sell me expensive frames and lenses. Needless to say, I left without glasses. Be smarter than me and stay away from this place! read more

I am a customer of many years at Pearle Vision and I just finished with a order for two pairs of glasses! I hate getting glasses as I always have such a problem and feel like it is always my problem!! Well I would like to send a Kudo-(good job) out to a employee named Shannon at Northglenn store! He made me feel important not a problem and also was very polite-concerned and business like towards me! He finally after two months of making and remaking my lenses got them so I can see after a prescription change!! I would always feel so bad when I had to go back and tell them I couldn't see with the glasses etc. and always apologized but Shannon said not to feel that way! Anyway I love my new glasses and lenses and hope I can keep for many years as had last one since '07 as hated to go through this but Shannon made the whole experience not a hate to walk back into that store they'll say oh no her AGAIN but made me feel a valued customer! Thanks Shannon read more

Not somewhere I will be returning. The gentlemen made me feel like I didn't have enough money and the woman helping him was very pushy. I left and will keep looking until I find a better place.. read more

Made an eye appointment online with Dr. Lo as we have done in past. We trust Dr. Lo, that's why we go to her. Arrived for appointment ten minutes early for my daughters first contacts exam and checked in. After 30 minutes, without any doctor, I asked if Dr. Lo was even in the office. The manager, Esther, simply stated "No" without any apology or explanation. I'm upset at waiting for a doctor that isn't even there and she doesn't even let us know. Just let us sit there in the sweltering waiting area for nothing. Told us that "Oh, we have another doctor, Dr. Lo is out on extended personal leave." Why would they not let us know that when they called, emailed and texted us appointment confirmations? Never apologized for their failure to follow medical professional standards. Clearly she thinks she has the right to make a change without letting the patient know. I think it's because she doesn't care about you if your not there to buy eyeglasses. Rude, on top of that. Kept talking over me as I'm expressing my displeasure. Has no customer skills, don't shop here. Creepy. read more