Customer service is outstanding. They make you feel like you are the number 1 VIP. I needed glasses the same day and they did everything they could make sure I got them. So I would like to thank everyone for an amazing experience. read more

Dr. Jones and staff are amazing with kids! After finding out my son needed to see an eye doctor and calling around I found Dr. Jones. She was the best and so friendly. He's at the toddler age and she was so patient and good with him. I left feeling so happy I found her to see my son. The staff was super helpful and accommodating as well to make my son feel comfortable being there. Dr. Jones is by far the best and after seeing her with my son today I'm switching my eye care to her as well. She answered all my questions took her time with my son and made sure I was good before leaving and moving on to the next patient. read more

I really wanted to give this place a 5 star but unfortunately that's not the case. The doctor was AMAZING!!! Staff on other hand not so much. I booked an appointment for myself and my husband on line. Let's start this off with we both have the same insurance. After receiving there multiple texts I completed my on line forms with allllll my insurance information. I show up to my appointment with my insurance card for both vision and medical incase there was any confusion, the front desk lady claimed she couldn't find my coverage and that I may need to call and once I stated then why did I do all the forms in advance for this happen? Insurance should've been verified upon arrival. They were suddenly able to verify my insurance after that my appointment went great! Purchased frames since my insurance only covers them every 2 years and I wanted a new pair. The next day my husband goes to his appointment with literally NO insurance information nothing and they go oh no you are good we verified everything already..... okay cool. He picks out his glasses everything is great. Fast forward a week later he gets a call his glasses are ready for pick up... hmmm weird my appointment was before his and I still have no call. I called the office to inquire and the lady goes " oh well you have VSP insurance and they are very particular with there labs " my reply was oh that's funny because my husband has the exact same insurance since we work for the same company and he got his today. Her response was oh Um I don't know let me look into this. We go to pick up his glasses and they have nothing to say. All I want to know is how someone with the same exact insurance as her spouse and the appointment before him is still waiting on her glasses but he has his. Makes no sense. I now regret spending almost 500 dollars on a new pair and wish I would have just got my prescription and paid for glasses else where. Or gone to a different place in general. It takes a lot for me to make a bad review as I work in marketing but I'm beyond upset and frustrated and no one seemed to care. read more

The best place to get your vision checked! Dr.Jones is the best! She gives her honest opinion and has amazing referrals! The front desk girls are super sweet and the girls who help you pick out your glasses are so sweet and helpful as well! read more

Dr Jones is professional, has a great bedside manor, and is very thorough. I won't trust anyone else with my vision. Her staff is very friendly and helpful. I couldn't be happier with my recent visit. All safety measurements are in place to keep everyone safe. I can't thank them enough. read more

DrJones-Capulong and her office staff is the best in town. I been taking my kids to see her for almost 9years now since she was at another location had to follow her. She loves what she does and it shows with her patience care. read more

I came here out of network, and was told by pearl visión that it's ok that they will cover like I was in network, now I came in for a second appt and now to see me they want more money which I already paid $187 , I know I was out of network and some would say you knew that coming in but they said they'll take care of me and now they blame it on my insurance FYI stay in your network and don't get ripped off here! Won't recommend this place to no one. read more

By far my best eye appointment I've ever been to. The optometrist is usually just a necessity for me being an eyeglass wearer for the last 27 years. I can't say I've had bad appointments but they're usually just bland appointments. This office is bright and clean and I can always appreciate the Aestetics of places like this because they aren't all like that lol Staff is friendly, and the doctor realllllly took her time which is always so appreciated. I love to switch up my glasses but am always indecisive on shape and they didn't make me feel rushed at the slightest. I was able to get a good deal( not a cheap deal but still a good one!) and although I spent more than I was planning I can't say I regret it. The in house lab makes things pretty awesome with the turn around time being so convenient given they have the lenses on hand and it's worth every penny. They have a good amount of frames to pick from but not a ton of variation to them. I dislike that there's no prices on the frames but I'm assuming it's because they are constantly running different promotions which I have mixed feelings about but business is business. Appointment times were easy to accommodate and their text and email reminders are nice and convenient. read more

First time here, I was having an issue with my eyes after I received my glasses online from one of the website and tried it on. It was burry. I then was freaking out and been thinking that my old prescription may not working for me anymore. I was looking for a deal and found them on Groupon that I could get my eyes exam with 150 dollars credits toward a basic complete pair of glasses for less that $50 that I paid for on Groupon. I suddenly made a phone call around 4:50 pm on Tuesday and asked if the have any available spot for me the next day and I got it at 11:15 am on Wednesday. I came in 10 mins before and filled out the info. First it was not really impressed coz I have to wait for almost an hour in a freezing room. Till I finally got to see the doctor. I didn't had her name but she was very nice and verified everything to me clearly. The part, that was making everything better with Jairo. He was took over us right after and showing me what would be the best options to buy my glasses. It was very nice of him to explained compare the price and finally, I ended up got 3 pairs of 1 basic glasses, 1 of name brand glasses with premium lenses and 1 of name brand sunglasses. I didn't mind to spend money here as long as Jairo has been taking care of us. I would recommended anyone who would like to get a good service and actually could enjoy a new pair of glasses here at Pearlevision on South Valley Verde. This is their brand new office and I'm the first customer that added their business to yelp for their 5 stars review. Thank you Jairo for good customer service. All the other staffs were actually friendly as well. read more

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I love the staffs and Dr. Jones, I've been a patient with them since 2019. Each staff member are so welcoming, from when I first walked in, to getting checked in and during the rooming process. They were asking me questions and made me like I was a part of the team because of how nice they are with me. Dr. Jones is very informative and makes sure I get well taken care. She is always telling me what exactly is going on and would make sure I get the referral submitted for an eye specialist. I can't stress enough of how they are so informative with the situation I'm having. There's not a time that I don't have a bad experience with them. Because there's been a few times I had to come back in 3 months for a eye check. I definitely recommend everyone to see them! read more

I work in the gaming industry and it is essential to my job to be able to tell the chip colors apart. I recently started a new job where the chip colors were a different shade from what I was used to and I was having difficulty seeing the difference in certain chips, which made my job extremely difficult. I went to Pearle Vision on Valle Verde and told them of my issue and the tech there, told me he could order some dye and make me a pair of color corrective lenses that could help me. He made the lenses and put them in the frames I chose and I couldn't be happier. The difference it made in my ability to do my job was amazing and they saved me a considerable amount of money because I looked into going to another place and they would've charged me $300 more for the same type of lenses. I would gladly recommend anyone to Pearle Vision. My entire experience from the receptionist to the doctor and especially the tech was amazing. They were all very friendly and professional and seemed to go out of their way to help me with my problem. Thank you to everyone at Pearle Vision on Valle Verde. read more

Love love love this location! All the staff of so helpful and generous! I spoke with Jasmine she was so nice and so proactive she actually called me back to let me know they had a cancellation and I was able to get in within 2 Days! Sheila was very sweet and informative. I met Dr. knoll she took her time with me and didn't make me feel like she just wanted to be in and out! This will definitely be my new location! read more

Great selection of eyewear! Clean and modern office. Dr. Jones took the time to explain things to me. Audrey helped me understand which frame would look best on my face and went over my insurance benefits clearly. So happy and excited for my new pair of glasses. I will not be going anywhere else for my glasses or exam in the future. read more

Let me start by telling you how great Dr. Capulong-Jones is. She's truly an amazing caring doctor. Her glasses selection is awesome. Staff is great. Office is very clean and nice. Also doctor speaks Spanish which is also major plus for my mother. Will definitely be recommending to all my family and friends!!! read more

This place is horrible! That Asian doctor knows exactly what she's doing, but the staff are so bad... they have no customer service. We waited for my sons contact lenses for 5 weeks and it finally arrived. Then we had to schedule a time for him to come in and do the training. When I called, they had no availability for the next 7 days. Then I said I'm picking up the contact lenses because I already paid for it and then she said I can't pick it up cause the training needs to be done. WT heck??? What kind of a BS is that??? I will never come back to this place. If I were you, pick another place to go. read more

Customer service is cool. The selection of glasses is pretty limited considering budget and style options. I am a new patient appointment was for 11:45.. came in at 11:14. STILL sitting here it's currently 12:46. Haven't send the doctor. I'm impatient. It's cold in here and this is ridiculous. *** edit.. been told by the lady we had to wait 10 min cause we're up next. Some fat dude was taken 15 min later before us.. so another lady took me in, and she grabbed the wrong chart for another patient CMON!!!! read more

The best optometrist ever ! Such friendly staff and very knowledgeable. They have a great selection of glasses and just a great experience overall read more

A friendly and informative eye clinic. They have great technicians that greet you at the door. Furthermore, their establishment is very clean and well put. Tehani was my technician and she was super friendly and outgoing, more people like her would make the world a great place. read more

Super friendly staff and a quick examination! I got my glasses the next week. I will definitely be coming back for my contacts. Thank you!

This was my first time coming over here since the place I go to is closed until further notice I was happy I got to see the doctor and able to get a check up and they took me in right away the customer service was very good I was glad o could purchase a year supply for contacts I would definitely recommend this place .. read more

People that works here are incompetent. They're not well trained enough. Things are not explained from the start and what to expect in a customer's perspective. If I were you, pick another place to get your eyes checked. SUPPORT LOCAL BUSINESSES. Do not support them. read more

Super clean, professional and well run optometry. Staff is very knowledgeable and professional. They have a lot of choices for glasses and contact lenses. They take the tone to explain what the machines are and what the tests they run are for. Great for kids as the staff is very friendly and nice! read more

This place was hands down the best optometrist and vision specialists I have visited. The staff were incredibly friendly and the eye doctor was super personable and thorough. I explained my vision concerns with my left eye and she took extra time examining and explaining to not only inform but make me feel better as well. They even took me outside to do a "real world" test. They were so friendly to both myself and three kids during our time there. I will make this place my preferred eye care facility for the future. I'm so grateful I found this place! read more

Great experience! Everyone was so nice and I felt very comfortable with Dr. Jones. Very happy to have a new eye doctor and look forward to going back in to get some glasses. read more

I came in with my Daughter last week and met Tehani and Jairo, immediately when I walked in they greeted us IMMEDIATELY with a warm welcome and helped us feel welcome. Today I brought my mom and son in and I'm telling you this is the place to go if you want great friendly service, Thank you to the valley Verde staff we will continue to come and refer everyone we know. read more

The staff was knowledgeable, kind, and courteous. The doctor was the same. Amazing culture! I highly recommend this location. It was a real pleasure. read more

I only have one day off to take care of my affairs. After finding a location that excepts walk-ins I booked a appointment that same day. I arrived an hour early. The staff had me multitasking while I waited. I picked frames, found out about special offers and had my previous appointment history shortcomings addressed. This place was a fine tuned machine. They remembered me from the past visit years ago( Doctor ), they understood my concerns ( Laura ), and they made it possible for me to not have to dedicate another offday making sure I can see properly. I left with everything and more. My vision is corrected, my eyewear stylish, and my budget and timetable is right on target. I recommend going out of your way to go here and have the same experience. You will want for nothing. read more

My wife had made an appointment with the pearlvison office on valverde with a very pleasent young lady named sheila when she returned home all she talked about the week was had helpful the staff had been and said she highly recomends everyone we know to set an appointment with pearlvision for all of thier vision conserns. read more

i had an amazing experience at pearle vision. but the sweet girl at the counter was a doll she made my visit so friendly and she was so helpful i believe her name was sheila. kudos to sheila. you are awsome hun. read more