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    Pearland Pools

    5.0 (1 review)

    Services - Pearland Pools

    Pool maintenance

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    10 years ago

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    St. John Pools - Pool

    St. John Pools

    (21 reviews)

    I built my pool with St. John's in 2023 and, at the end of 2024, paid over $100K for the project…read more While the initial process and attention during the build were excellent, my experience over the years with warranty and customer service has been very disappointing. I've had recurring issues with the pool lighting and have needed warranty service multiple times. Getting support has consistently been a struggle--calls and requests often go unanswered, the staff is extremely difficult to reach, and when I do get through, the customer service is rude and unhelpful. Many of the original employees I worked with are no longer there, and it feels impossible to get any continuity of care. Over the past month alone, I've been trying to simply get a call back or even a warranty contact number with no success. I wasn't asking them to perform service, just to provide information, and that was still too much. Because of this experience, I no longer plan to pursue future projects with St. John's and cannot recommend them. I had previously referred several neighbors to this company, but I now regret those recommendations. The quality of service during the sale was excellent, but once the project was completed, the support has been consistently unacceptable.

    I had a pool installed in 2021. St John was good with communication in the beginning with issues,…read morebut have not responded to calls for last 3 months. Not sure if they are out of business, but prior numbers and contacts cannot be reached. They have neglected a known crack in pool since beginning of 2025. This is the 2nd time they needed to repair. I believe is pool design or craftsmanship on their part. The value was good at the time, but the customer service lacks greatly. Know facing how to address with another builder. I would not recommend.

    Pearland Pools - poolcleaners - Updated May 2026

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