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    Services - St. John Pools

    Pool remodeling

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    Pool

    We signed a contract with St John's on 10/14 and the started construction at the end on November and have still not completed the project. My pool has not been worked on since April 14th and the equipment has not been delivered. There has been no communication from the owner for more than a month despite several attempts to make contact. Even after sending a demand letter asking for a firm timeline to complete the remaining work no update has been given. We were quoted 6 to 8 weeks to complete the project and we are now 7 months in and still not completed. The owner has only been onsite once after the project manager who had only been there twice on site was no longer with the company. Photos of what the current status of my pool looks like.

    Janica M.

    Lowest quality pool builder. At day 1 excavation it rained, mud everywhere and the workers touched my patio furniture, bbq, and dewalt vacuum. Breakers blown throughout the day and was told no personal trash would be left in my yard, water bottles on the porch and in the yard. Equipment pad was so horribly poured I insisted it be redone and ended up doing it myself because the owner said there didn't seem to be a problem with the pad they poured, look in the pictures and decide yourself. Every sub-contractor they hired just didn't seem to care about the quality of work they were providing the customer of SJP. And know, SJP does not build your pool. They hire multiple sub-contractors in the local area to accomplish each phase of the build, with zero oversight of work conducted and zero accountability for botched work. I'd have been better off being my own contractor and hiring them myself and having eyes on each build phase. They hold their sub-contractors to zero accountability and provide an ugly product to their customers. AJ Synthetic turf was the only positive that came from our project and I salute them for bringing back my faith that some people actually care about people and their investments to their home. There were a few good people at SJP and they know who they are. Lastly, it's unfortunate, but after researching pool building during my 4 month build, seems that all sub-contract work and when supply and demand is so great, quality takes a back seat. I highly advise reaching out to home owners and get their opinion. I'll never again pay to have another pool put in. Issues in photos: Spilled PVC primer on my patio, unpolished granite top, uneven burner, unchaulked countertops, tile damaged during removal of edges, SOD delivered and threw on my door step, duct taped drainage pipe I had to come out of pocket $883 to fix, trash with food containers left in backyard for a month, equipment pad dropped towards the house/puddled water/blow out/form horribly constructed, framing to pool framing and skimmer crooked, and lastly, the bobcat pushed earth into my fence line causing drainage issues I had to pay out of pocket $2000 because I no longer trusted SJP to do anything in the proper manner it was supposed to be completed. I hired AJ Synthetic to level back out my earth and lay my sod. And had to come out pocket again $700 to move my gas line and on last day they tell me I need a new gas meter to turn on my pool heater. Each cost $350 and I still can't turn on my heater. I hope your pool build goes better than ours did, good luck.

    Broken water spout.

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    9 months ago

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    4 months ago

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    3 months ago

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    2 years ago

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    11 months ago

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    9 months ago

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    1 year ago

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    3 years ago

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    4 years ago

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    4 years ago

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    5 years ago

    Poor communication. Once they got the last installment check they didn't finish the job.

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    2 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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