They responded promptly so I called them up and they responded. I ended up using them for this project. What was helpful is telling me whether they could do it by a certain time. They are very accommodating as well as what you want to try and what is possible with any alterations you want. They are also very nice!! read more

I brought my wedding dress here to see if it could be repurposed, and I really appreciated the honesty and professionalism. Instead of trying to sell me on an expensive project, she took the time to explain the work involved and was upfront about the cost. It's hard to find businesses that are this honest, and try to work within your budget. Even though I decided not to move forward with the alteration, I would recommend her to anyone looking for a tailor or hemming service. The space is small so I would recommend making an appointment to make sure they can accommodate you. I scheduled an appointment through Yelp. read more

Called to ask if they could fix the zipper slider on a nylon bag. Guy who answered told me to bring it down they'll look at it. I asked about an appointment and he said it's better to have one and scheduled me. I arrived earlier and since he was on the phone, I took out all of the things from my bag. When I showed it to him, he readily said something about not having the right sewing machines for the bag. I pointed to the cracked zipper slider and he shook his head no. Needless to say, I was disappointed. He even told me on the phone that he'll give me a good price. I put everything back in my bag and left. In this case, better to bring your item to them in person first. Big communication gap, too - English not being his native language. read more

Pearl Custom - Entrance - Sewing & Alterations Near Me - Pearl City, Hawaii

Quick to return messages and great customer service, ended up going with their service. Great quality and great value.

It is a tiny but mighty shop. They were able to alter a top for a wedding within the week. My sarees had not arrived and so I found an alternative blouse to wear but the standard measurements fit in some spots but not others. The top now fits perfectly and you cannot tell it had to be taken in 4 inches at the waist. Multiple customers stopped in while we were there. There is a very small changing space. If I recall correctly, the changing space has a step with curtains so it would not be accessible to someone in a wheelchair. read more

I rate them 5-stars for their responsiveness without blinking an eye. I reached out to Pearl Custom and their responsiveness to my inquiry and follow up questions were amazingly quick. I was so impressed. Being in hospitality for more than 30 years, I place a lot of weight on this. We were not able to experience the quality of their work and pricing this time around because my daughter selected another seamstress closer to home. However, I will definitely keep Pearl Custom in mind for future alteration needs. read more

They were so quick to respond to my yelp request. They are located by Pearl City Donki upstairs by McD. I had two double weave judo gi that needed patches sewn on the breast. I needed it in 10 days and they finished in 7. Was only $10 a patch which is great considering how thick the fabric is. I asked about hemming sleeves and it would be roughly the same. I will definitely come back when high school patches have to be sewn on read more

Worked with Jonathan to take in a bathing suit. I am very happy with the work that this establishment did. The stitching is clean and the fitting was quick. I called 4 other alteration businesses around the area and they would not even see my garment because it was a swimsuit and others told me it is (complicated) Very happy with their work. read more

Pearl Custom - Pearl Custom can customize bathing suits - Sewing & Alterations Near Me - Pearl City, Hawaii

Super fast service & on point. Jonathan does a great job keeping the work coming and interpreting for his mom. Real reasonable pricing plus they do dry cleaning too read more

Great service. Tapered the pants perfectly. Said my suit would be ready in 2 weeks but they had it ready in just a week. Will definitely be back. Thank you! read more

I went to pearl customs for my wedding dress alterations. Friendly service and great work!

Dry cleaned a long dress. Initial inquiry had a quick response. Dress was ready when promised. Reasonably priced. read more

Good quality alteration work at a good price and turn-around time. I would return for future alterations.

It was great service. I had alterations done before and came back because of friendliness of the staff. I brought my wife along because she had alterations too. Prices are reasonable because of the professional service and in a timely manner. read more

They did a great job of shortening my 2 dresses. I appreciate the thoughtfulness of suggesting how far from the button to shorten the dress so it doesn't look awkward. The staff (which appears to be a mom and son duo) were friendly. I will definitely go back here again for future alteration needs. Also lots of parking which I like. read more

I needed to have 2 gowns with 3 layers each to be shortened and 1 suit altered for my son's wedding. I went 5 weeks before the event and other alteration places said they couldn't do it since it was prom season. However Pearl Custom said they could do it. They did a fantastic job and were very, very affordable. I will continue to use them for my future alteration needs. I highly recommend Pearl Custom. read more

They are very nice. Not that fast but everything was flawless. Perfection takes time! I have taken other items to be altered.

Service, quality and price is the best! $12 to cut and hem a pants. Very cheap price. People there are friendly too.

Nothing but good things to say about this shop! I brought my wedding dress to Pearl Custom for alterations because it was too long on me. I was honestly pretty nervous at first since the shop didn't have any reviews, but I decided to take a chance and I'm really glad I did! My dress was not simple at all. It was a cathedral-length crepe back satin gown, a mermaid silhouette, and an illusion scalloped lace train. Because of how detailed and structured it was, I was very worried about it getting ruined. I specifically asked how they planned to alter it before agreeing, just to make sure everything would be done correctly, and they took the time to explain the process. I had purchased my dress on clearance, so I didn't want to spend more on alterations than the dress itself. Pearl Custom's pricing was very fair and reasonable, especially considering the complexity of the work. Not like some places that suddenly up charge ridiculous prices as soon as they hear "wedding". I truly appreciated their honesty. I dropped off my dress on December 13, and it was ready by December 30, which was impressively fast! especially during the holidays. They were also very responsive on Yelp, which made communication easy. Auntie Nuong, the tailor, is clearly very experienced. I don't speak Vietnamese, but her son Jonathan translated everything for me. They were both incredibly patient and reassuring with all of my questions and concerns. Auntie Nuong handled my dress with great care and did a beautiful job shortening it while keeping the shape, flow, and all the details intact. The dress fit perfectly and looked exactly how it should. She also added buttons on the back so I can hook up my train and walk more easily when needed. If you're nervous about trusting a tailor, especially with something as important and delicate as a wedding dress, I would definitely recommend Pearl Custom. I'm really happy I took the chance! I love this shop and would absolutely come back for other services. Thank you so much, Auntie Nuong and Jonathan! read more

Pearl Custom - Sewing & Alterations Near Me - Pearl City, Hawaii

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They were so helpful! Friendly service, nice hemming and good value. Thank you so much!

They helped me out last minute with my wedding dress. Great experience! Would recommend.

I took my jacket to get the sleeve elastic replaced and first they told me July 22 it would be done. I went on the 22, 25, and 27 and each time nothing was done to my order. I do not recommend this business. Not even a call to say it wasn't ready yet and they told me come back in a hour. Poor service. read more

I bought a dress that was too long and needed a hem and requested a quote from Pearl Customs. They responded quickly and their customer service is excellent. I just picked up by dress and their work is amazing! I definitely recommend Pearl Customs. read more

Amazing service from the nicest mother-and-son team! You can truly feel the pride they take in their family-run business and how much they value their customers. The work was excellent with fair pricing, and my alteration was completed right on time. There's plenty of parking, and the location is easy to find. I highly recommend this business and will definitely return for any future alterations. Pearl Custom is a place I know I can count on for an outstanding experience. read more

I love this place! The quality of their work is excellent. I would definitely come back again whenever I need alteration services.

Pearl Custom offers kind, efficient, good quality, and affordable service. They helped restore an old piece of clothing that has lots of sentimental value. Mahalo! read more

They did an amazing job on my son's shirt! His party was a success. The alterations were perfect! I would highly recommend them and they were reasonably priced! read more

Messaged this place through Yelp asking about hemming some sleeves. The response was VERY QUICK and I got a quote that is very competitive compared to other alterations on island. Dropped off my jacket and picked it up a week later. Quick service, good quality, and great value! read more

They mended a bad rip in my sweater sleeve. It turned way better than I expected. I can hardly see the mend!

Purchased a very expensive pair of jeans but there were about 1.5 inches too long. Called around and checked with multiple alterations shops and no one would do original hemm. Got a call from Jonathan at Pearl Custom who just opened this month and dropped by. They had my jeans hemmed in a week using the original hemm for only $20. Excellent communication throughout and great professional service. Mahalo! I will be back. read more

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Pearl Custom had quick response when I inquired about my sequin formal dress that needed alteration. They also had it done very fast, and in time for the holiday! Excellent work and excellent service! I'd definitely come back and recommend to anyone who needs alterations done. read more

Pearl Custom - Sequin formal dress - Sewing & Alterations Near Me - Pearl City, Hawaii

Came here to alter a ball gown. 4 layers and sequin bodice. Quality work and quick service - completed in a little over a week. I was a little afraid she was just going to sew over the sequins taking in the dress, but she moved it nicely so you can't even tell that she altered the size. The only thing that could improve was that there's no appointments. if you get there at the wrong time, you'll be waiting a while. read more

Very happy with my alterations! I had a longer pair of AE denim shorts that flared out on the sides & I wanted them taken in so they'd be more of a straight fit. They did a great job & it's exactly what I wanted. Jonathan and the ladies were very helpful. Reasonably priced too. Highly recommend! read more

Drape was hemmed exactly as ordered. Quick turnaround. Excellent price. Service was friendly and attentive.

Based on the good reviews, I took my chiffon/beaded dress with lining to be hemmed. The service was excellent, the price was very reasonable for and the dress turned out great! I took it back to get the sides altered and I am recommending them to all my f&f! read more

Dropped off a couple of item they did a great job at a great price will go back highly recommended

They are so wonderful!!!Very thoughtful and accommodating. . I had a wedding dress to alter and boy did she do an amazingly job on it within 24hrs. Love her!!! read more

I needed a pair of suit pants hemmed for a friend's wedding. Pearl Custom quickly responded to questions regarding pricing and timeline, and the service provided was top notch. As someone who used to a work for a nationwide menswear retailer, I know how much hemming should cost and how long it takes. Pearl Custom met and exceeded those expectations, and I was extremely satisfied with the results. I definitely recommend them for both minor and major work. Glad I went with a local place instead of a large chain. Thank you! read more

Amazing work & service! I had to have a formal jumpsuit hemmed and altered in different areas, and they did an impeccable job for a very reasonable price ($25). The whole team was very pleasant to interact with and Jonathan was great with communication. Will definitely be back! :-) read more

Pearl Custom was recommended by a friend and they were great in altering my coat on-time and at a reasonable price. Good customer service. Lots of parking. They also quoted for dry cleaning, which was real reasonable for coat $14 and pants $7 compared other commercial cleaners. read more