We own a vacation home in East Nash and first became aware of Pearl Cleaning, LLC from our old property management company. We were consistently getting 5-star reviews, all of them mentioning how clean the house was when the guests arrived. When I decided to break up with our old property management company, I did not want to lose this cleaning crew during the break up. So, I decided to security camera stalk them, and I am sure glad that I did!
Like I said, they do a fantastic job cleaning. That shouldn't be too surprising since they own a cleaning business. But they go above and beyond and stage things just a little bit better than other folks do. They fold the toilet paper ends into little triangles, they lay the blankets over the beds in an inviting way, and they just make sure that everything looks better than expected.
As far as communication goes, I couldn't love them more! During the cleaning, if anything needs to be addressed, like broken or missing items, they send photos and descriptions immediately. They also send recap photos after they are done cleaning. We have a really good relationship! For example, if we are low on toilet paper while they are there, I will have some sent within the hour to the doorstep and they will distribute accordingly. We have a hot tub and they also do regular maintenance and deep cleaning services on it (for an additional fee).
I love having this business taking care of our property! If we needed anything random done, they can help out instead of us having to search for a repair person, etc. So far, I have asked them to do some pretty unique things for us, and they have always done it, very graciously, too.
When a cleaning is complete, they send the invoice to our email by the end of the day. I love that instead of waiting for days or weeks to receive it like I have from other companies in the past. I am able to make my payments electronically. I consider what they charge for the size and condition of our property (sometimes very messy and partied in) to be very reasonable, especially considering how much they go above and beyond.
If they ever moved out of town, I would be devastated! Please give them a try, especially if you are new to managing a vacation rental, looking to try a new cleaner, or considering having your own home cleaned for the first time. read more