I'm ready to sue these people!!! Not local billing as it's in las Vesgas. Continue to bill my card for cancelled service

Used their services for our 1 bedroom apartment at move out. Booking was easy, all done via text. Price was comparable to other companies. 2 cleaning ladies came over, cleaned the apartment quickly and did a good job. Was a bit late, because their GPS took them back to the first appointment, but still arrived within the window they gave me. read more

The cleaning service was decent, but due to poor communication there were expectations that I was setup for that were not followed through on. I specifically asked them for "move in/out cleaning" from the get go in my messages on the yelp app. I then followed up and asked what would a move in/out cleaning be if they did everything else but we'd clean the refrigerator and the oven. I was then quoted a lower price, and I scheduled the cleaning. After the cleaning we inspected the job, and everything looked good except baseboards were not done. I called to express this to them to see if they'd rectify the situation, this is where i was told that baseboards are only included in the deep clean. I went to their website under the FAQ page, below the deep clean tab is a move in/out cleaning tab that says it's the "most detailed clean" and "returned the space to its original state." If I scheduled and specifically asked for move in/out cleaning minus a couple things, and i'm quoted a lower price, then I would expect all the other items that are a part of that service to then be included. I messaged this info on the app so things were in writing to see how they'd respond to fix the situation. I was then called and I had to re-explain all this and the misunderstanding. They really did a great job everywhere else but it's that extra 5% where they didn't stick the landing. read more

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I used Sweeply for the first time on Friday 2/20. I must say I was very impressed with the help I was given to make the day I needed work out at late notice. The young lady that cleaned my home did an awesome job! Her name is Hailey and I would recommend her very highly to anyone. She did everything perfectly and I'm really picky about certain things and how I want them cleaned in my home. If you're looking for a cleaning service you really need to contact Sweeply! read more

TLDR: The owner lacks basic business management skills, manners, or legal understanding of contractual terms. The cleaning was sloppy and incomplete. If you value clear policies, respect for customers, and a business that understands both service and legal obligations, take your money elsewhere. I booked this cleaning service through Angi, clearly listing my specific needs--including dishes--in the project description. Kristin, the owner of Sweeply, reached out to me based on that information, and I booked a recurring service with her company. At no point before booking was I informed that dishes were not included. Only after I had already scheduled and paid did I receive a voicemail (left at 8 pm the night before the service) stating that dishes would require an extra charge--with no follow-up to confirm I had received or understood this correction. Beyond the lack of transparency, the actual cleaning was sloppy and incomplete. The bathroom was left untouched, and visible debris remained on the floor. When I raised these issues with Kristin and informed her that I had found another service, she responded with rudeness, dismissiveness, and a complete lack of professionalism. Rather than taking accountability, she accused me of having "questionable concerns" and tried to blame me for expecting services that were entirely reasonable based on her company's initial outreach. She also questioned why I had rebooked with someone else and, in an extremely condescending tone, asked if it was because they were cheaper--as if finding a service that fulfills all of my requirements at a better price is somehow unreasonable. To make matters worse, Kristin demanded an additional $60 if I wanted her to abide by her company's own policy and return to complete the job. She claimed that because I had decided to cancel my recurring service (after realizing she had misrepresented the scope of services before I booked), I was the one failing to uphold my end of the agreement. What's ironic is that I actually followed Kristin's own policies as posted on her website. When I realized the cleaning wasn't satisfactory, I contacted her immediately and requested that someone return to complete the job. I also canceled my future appointments more than 24 hours before the scheduled service, exactly as her policies require. Despite this, Kristin initially refused to follow her own rules, proving that she enforces them selectively when it benefits her. At this point, it's abundantly clear that Kristin lacks even the most basic business management skills. A legitimate business would have clear policies in place, communicate expectations before accepting payment, and handle disputes with professionalism--not defensiveness and hostility. Instead, I was met with excuses, poorly written emails, and a blatant refusal to take responsibility. Kristin's lack of legal knowledge is equally concerning. She seems to believe that leaving a voicemail after taking someone's money somehow changes the terms of an agreement--which is not how contracts work. Her inability to grasp basic consumer rights and contract law is just another red flag that this business is not operating with the competence one should expect. While Sweeply eventually agreed to return and correct their mistakes, it was only after unnecessary back-and-forth and unprofessional behavior. If you value clear policies, respect for customers, and a business that understands both service and legal obligations, take your money elsewhere. In response to Kristin: No problem! I have now attached stills from the video of the bathroom. Unfortunately, the stills from the living room floor did not come out clearly enough to show the debris. I have also included the screenshot where I sent these videos to you, as requested, and received no response. You'll notice that the bathroom is not "in disrepair," nor was the rest of the house. Per your website, you recommend listing the level of cleanliness to ensure the cleaner books enough time. I booked for a very dirty house (even though mine wasn't), for a 2-bath, 1-bed home, 0-1,499 square feet (my apartment is 770 sqft). I also placed all personal belongings on the bed to allow space for cleaning. I never requested a refund--only that you honor your policy. You had all the necessary information upfront. My post specifically mentioned dishes, sweeping, dusting, laundry, and the litter box. You reached out to me based on that post. When we initially spoke, you informed me that your company does not handle litter boxes and that laundry requires an additional fee, which I agreed to. I did not bring up dishes during the call because I assumed that, as the business owner, you had read the job description and would inform me--just as you did with the laundry and litter box--if anything else was not included in your services. I will not be responding further. I wish you the best of luck read more

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They did a GREAT job. They were fast and efficient. We are excited to have a cleaning crew we feel comfortable with as well. Thanks for your hard work. read more

We were not satisfied with the service that we received. I guess we should have gotten the deep cleaning instead pf regular cleaning. There were a lot of places that did not get touched that we thought should have been cleaned. We thought that we would get more than a vacuuming and dusting. read more

I love the team of cleaners that made my house glisten! My cleaning is no match for these ladies! One upstairs whole the other worked down and they met up to share the workload with great attitudes. Don't you love that?! No yuck face attitudes here. Just peaceful professionalism read more

They did a wonderful job cleaning my apartment! Bathrooms were sparkling and floors looked great. I would highly recommend them.

The Cleanly crew arrived and were dressed very professionally. They worked extremely hard and did a great job. We felt very safe with them in our home. We ordered the extra refrigerator cleaning service and they cleaned it very well and did a great job with organization. High attention to detail. Highly recommend. read more

Highly recommended and very professional! I needed someone to do a deep clean on my clients home after they sold their home. Cleanly did a fantastic job with a deep clean to get it ready for the next owner. Thank you so much for all the help! read more

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