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Sweeply

4.2 (10 reviews)
Closed 9:00 am - 5:00 pm

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Response time

10 minutes

Response rate

100%

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Services - Sweeply

Deep cleaning

Maid services

Move-in or move-out cleaning

1 More Service

Regular home cleaning

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TLDR: The owner lacks basic business management skills, manners, or legal understanding of contractual terms. The cleaning was sloppy and incomplete. If you value clear policies, respect for customers, and a business that understands both service and legal obligations, take your money elsewhere. I booked this cleaning service through Angi, clearly listing my specific needs--including dishes--in the project description. Kristin, the owner of Sweeply, reached out to me based on that information, and I booked a recurring service with her company. At no point before booking was I informed that dishes were not included. Only after I had already scheduled and paid did I receive a voicemail (left at 8 pm the night before the service) stating that dishes would require an extra charge--with no follow-up to confirm I had received or understood this correction. Beyond the lack of transparency, the actual cleaning was sloppy and incomplete. The bathroom was left untouched, and visible debris remained on the floor. When I raised these issues with Kristin and informed her that I had found another service, she responded with rudeness, dismissiveness, and a complete lack of professionalism. Rather than taking accountability, she accused me of having "questionable concerns" and tried to blame me for expecting services that were entirely reasonable based on her company's initial outreach. She also questioned why I had rebooked with someone else and, in an extremely condescending tone, asked if it was because they were cheaper--as if finding a service that fulfills all of my requirements at a better price is somehow unreasonable. To make matters worse, Kristin demanded an additional $60 if I wanted her to abide by her company's own policy and return to complete the job. She claimed that because I had decided to cancel my recurring service (after realizing she had misrepresented the scope of services before I booked), I was the one failing to uphold my end of the agreement. What's ironic is that I actually followed Kristin's own policies as posted on her website. When I realized the cleaning wasn't satisfactory, I contacted her immediately and requested that someone return to complete the job. I also canceled my future appointments more than 24 hours before the scheduled service, exactly as her policies require. Despite this, Kristin initially refused to follow her own rules, proving that she enforces them selectively when it benefits her. At this point, it's abundantly clear that Kristin lacks even the most basic business management skills. A legitimate business would have clear policies in place, communicate expectations before accepting payment, and handle disputes with professionalism--not defensiveness and hostility. Instead, I was met with excuses, poorly written emails, and a blatant refusal to take responsibility. Kristin's lack of legal knowledge is equally concerning. She seems to believe that leaving a voicemail after taking someone's money somehow changes the terms of an agreement--which is not how contracts work. Her inability to grasp basic consumer rights and contract law is just another red flag that this business is not operating with the competence one should expect. While Sweeply eventually agreed to return and correct their mistakes, it was only after unnecessary back-and-forth and unprofessional behavior. If you value clear policies, respect for customers, and a business that understands both service and legal obligations, take your money elsewhere. In response to Kristin: No problem! I have now attached stills from the video of the bathroom. Unfortunately, the stills from the living room floor did not come out clearly enough to show the debris. I have also included the screenshot where I sent these videos to you, as requested, and received no response. You'll notice that the bathroom is not "in disrepair," nor was the rest of the house. Per your website, you recommend listing the level of cleanliness to ensure the cleaner books enough time. I booked for a very dirty house (even though mine wasn't), for a 2-bath, 1-bed home, 0-1,499 square feet (my apartment is 770 sqft). I also placed all personal belongings on the bed to allow space for cleaning. I never requested a refund--only that you honor your policy. You had all the necessary information upfront. My post specifically mentioned dishes, sweeping, dusting, laundry, and the litter box. You reached out to me based on that post. When we initially spoke, you informed me that your company does not handle litter boxes and that laundry requires an additional fee, which I agreed to. I did not bring up dishes during the call because I assumed that, as the business owner, you had read the job description and would inform me--just as you did with the laundry and litter box--if anything else was not included in your services. I will not be responding further. I wish you the best of luck

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2 months ago

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9 months ago

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1 year ago

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1 year ago

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Kristin B.

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5 months ago

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7 months ago

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2 years ago

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2 years ago

They did a wonderful job cleaning my apartment! Bathrooms were sparkling and floors looked great. I would highly recommend them.

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3 years ago

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Kristin B.

Thank You Erica. Looking forward for your next clean.

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3 years ago

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Kristin B.

Thank You Andrea! It was a pleasure working with you.

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Review Highlights - Sweeply

I needed someone to do a deep clean on my clients home after they sold their home.

Mentioned in 2 reviews

Read more highlights

Maid Cleaning Nashville - 20% off only on Wednesdays, for new customers, not applicable to recurring clients, only on their first service, not valid on any other day.

Maid Cleaning Nashville

(79 reviews)

South Nashville

I booked with Maid Cleaning Nashville based on their amazing reviews, and though I already had very…read morehigh expectations, I can truly say that their service exceeded those expectations. The booking process was easy and seamless through their website, and the crew arrived at 8:15am on my scheduled date (even though their arrival window was 8am-10am). Emely and Madelyn were extremely sweet and professional, and immediately showed affection for my pets, which really put me at ease. They asked a few questions about the house, I showed them around, and that was that. BUT WHEN I GOT HOME I was truly blown away by the thorough, immaculate, and thoughtful way that everything was done. I did buy the upgraded "Pre Sale Package," which increases the price a little bit, but includes a lot of upgrades, like windows, deep cleaning the refrigerator & oven (both of which look brand new now), and many many more upgrades. Even though I am not selling my house, I wanted this extra level of cleaning. It was definitely worth it! I have had many professional cleanings, and this was the very very best. By a mile. I am still finding things that they cleaned or polished that I didn't even notice when I first got home, and it's those details (big and small) that have really made the difference for me, and why I am writing this review today. Additionally, and equally as important, the customer service is exemplary. I spoke with Victor at the main office a few times, and he was very responsive and courteous, and really, his goal, and the goal of everyone with Maid Cleaning Nashville, is to ensure the customer is happy. Please read the other Yelp reviews, read the Google reviews, do your homework. But I am testament to their incredible work. I am absolutely going to be a repeat customer.

I left a google review about my recent experience with this company and they commented to my post…read morebut I was unable to respond to it so I'll do that here. I was dissatisfied with my one and only service from this company. When I called and emailed them the same day about my experience, I was ignored. Saying that my google review is a week too late and outside a 48 hour satisfaction window is ridiculous cause I tried multiple times and never heard back. The google review wasn't a way to contact you guys again, it was just to share my honest experience. Also, the cleaning did not take 16 hours as you say, it was only 8 hours and 15 minutes. Also, the home has 3400 sq of living/cleaning space, trust the homeowner more than a Zillow listing. The garage is the extra 300 which isn't part of a cleaning. Anyway, the two ladies arrived at 11:30 and left at 3:45pm. I have the timestamp from the phone arrival and text from finishing since I wasn't home during the service. Maybe I was supposed to stay the whole time and watch but I trusted this company. The comment about it being $918 vs $1000 cleaning is irrelevant since the difference is negligible and I applied the discount myself with a code I found, y'all didn't try to help me out or had special customer service when booking so please don't boast about that discount price. If you guys truly made this exception out of the goodness of your hearts, I wish you would have had better communication, especially since this was an expensive cleaning. Nevertheless, I don't blame the cleaners, I blame the customer service. They ignored my follow ups, which included asking about reoccurring cleanings incase my location could work and they would clean better the next time. I was happy to work with them on a future solution if it was possible but never heard back. Just needed you to say you did a job and cannot provide cleanings in the future due to location or anything. Not ghost. You replied so fast on google, it should have been easy to contact me back. In the future, please just say sorry to hear about your experience and thank you for the feedback, that's all. Thanks

Sweeply - homecleaning - Updated May 2026

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