I typically stay loyal to my tried-and-true alteration shop in Snellville, but I decided to give L…read moreV. Alterations in Lilburn a chance since it is closer to my home. Initially, I was very hopeful after speaking directly with the owner. I brought in two dresses, both with lining, and we discussed in detail the alterations needed. One dress required more work, including taking in the sides and shoulders, raising the hook closure, and stitching the top closed at the bust area. We also discussed pricing. While I initially felt the total of $160 for both dresses was a bit expensive, the owner explained the amount of work involved, and I agreed to move forward. We also discussed the timeline, and I intentionally gave her a full week to complete the work since I would be leaving the country shortly afterward. Unfortunately, when I arrived today on Mother's Day to pick up my dresses, only one dress had been completed. The dress requiring the side alterations, shoulder adjustments, hook closure change, and stitching...had not been touched at all. In fact, the pins from my original fitting were still in the dress exactly as they were placed during our first meeting. That immediately showed me that no work had even been started or attempted on the dress despite the agreed-upon timeline. I was then told that she wanted to speak with me first regarding the hook placement and stitching because those would be an additional cost. But she never called during that week to discuss. This was extremely disappointing because those exact alterations had already been discussed and agreed upon upfront as part of the original price. To be fair, the dress that was completed was done well, and I can acknowledge quality work where it exists. However, I was disappointed by the lack of follow-through, communication, and consistency regarding what was originally agreed upon. And I gave her additional time...1 week to complete both dresses. She stated that was good. As a customer, I value transparency and professionalism, and I do not appreciate when terms change after an agreement has already been made. At that point, I simply asked for my unfinished dress back, and now I am left scrambling to find someone else to complete the work before my trip. Because of this experience, I will not be returning. I do wish them the best moving forward, and I genuinely hope this feedback helps improve communication and customer service for future clients. My advice to others would simply be to proceed with caution and ensure every detail is clearly confirmed before moving forward.

So I brought in 3 vintage Louis Vuttion pieces two weeks prior. 1 crossbody and 2 wallets. She was…read morenice while I dropped them off but picking my items up days after I was told they'd be ready was a different story. I was told she had a bigger order than mine and she could not fix my items. She didn't even remember anything about my items! Just tosses them to me and said she had other orders to fill larger than mine WOW! I'm very disappointed because the time wasted I cannot get back! She could've called me a week ago telling me this but she waited until I get there and doesn't even remember to do my items. i know she's been in business for a while but Im very dissatisfied!

This is a superb cleaner with friendly service, great communication, and a clean store.read more

I've brought everything from dress shirts, blouses, bridesmaids dresses, and comforters here…read more They're well-organized and always take great care of my clothes. One of the best differentiators for them is that they do not use safety pins or staples in your clothes! I dislike cleaners that put unnecessary pins/staples into clothes (some have even resulted in small holes) so I appreciate that they use a paper attachment method to clothing labels. They're in an easy to access location with a drive through. Pricing is competitive and the owner is always friendly and helpful!

Update: See the proprietor's response. What he did is…read moredefinitely not "common sense matters". However, we do know now that it is to him. If you are unsure as to what is correct, go to any store that sells men's suits and ask. Better yet, just do a little google search. New suits (mine at least) have plackets long enough so when hemmed they will not look improper. Sewing them shut is simply incorrect and absolutely not a default choice. No one asked him to create new plackets with extra material. I did not ask him for a cheap option, and I told him to take his time. His dismissive response is misleading at best. When questioned the next day, he used measurements to try to convince me why he had no choice but to do what he did, but those numbers did not check out upon verification at home. Technicalities aside, look at the photos, and think of what other pitfalls you as a customer will need to foresee and avoid. I took the jackets to another alteration shop. As it turned out, Alex had cut out the fabric that was originally in the plackets so his mistake could not be reversed. Another unnecessary violation of a basic rule. The other new jacket, however, has been hemmed properly by her the first time, at a cost comparable to what AA+ charged for the improper and oversimplified job.

Great experience ‼his work is impeccable and is customer service was really good...i would…read morerecommend him to anyone.

BROOKWOOD NEIGHBORS BEWARE! This business was sold to another entity and the family that has…read moreowned it for all these years are now back in Korea, though they kept the same name. I noticed when I dropped off a bedspread (that they have drycleaned multiple times over the years) that there was a new girl. There is a language barrier there and I actually left the drive-thru and parked and went inside to make sure I said 'dry cleaned" not washed. It was always the process in the past that the spread was 'sent out' and based on what day of the week I left it, it would take at the least a week to get it back, as the outside provider only came one day a week to deliver or p/u. Well I was told 3 days. (first red flag) Upon picking it up I did notice that it smelled quite nice (dry cleaned items have no fragrance) (Second red flag) and returning home I opened it and it has been washed and the lining had shrunk away from the fabric and the filling was lumpy. They had washed and dried the spread. Tag on it says Dryclean Only. I returned the next day and the gentlemen inside said it had been washed but they could fix it. Just picked it up and it is even worse. A total loss. Our guest bedroom is decorated around this spread -- pillows, curtains, pictures, paint. I explained this to the man with pictures of the bedroom, and he offered me $150 for the damages. I will not be returning to this establishment, and I had been using them since 1991. In the back you can see a 'village' of people working and he did tell me they do not outsource anything anymore. Until the new owners learn the 'art' of drycleaning I would avoid using them.

This place was amazing with the prior owner. He was personable knew us by face and would always…read moresmile and have great conversation. The work was impeccable! The recent owners are HORRIBLE and rude! His teenage kids are sweet and will one day be great business owners if they continue to be themselves and not turn out to be like their father. Lol. I read a different review talking about the horrible guy with the beard, that's him! He does not honor the mistakes made in his establishment. As long time weekly customers that has never complained, you would think he would try to correct an error in his work. Well just the opposite. We will miss them because majority of the work is good but when those 1 or 2 pieces get damaged, this guy does not take responsibility. By the way the ladies in the back are amazingly sweet (they've been there since the last owner). It's just the bearded owner that's a horrible business man!

I brought a dress in for granddaughters wedding to be taken in. She quoted me $28 . I asked her why…read moreit was so high and she stated it was for her experience and work. I asked was she going to removethe extra fabric from both sides of dress and she said yes. It was to be close to an inch from both sides. There was too much fabric. When I picked up and tried on it looked exactly the same and I looked pregnant. When i got home i examined her work. See below: one simple stitch some places less than a 1/4". Sloppy and I can't wear it. I demanded my money back. She lied to me. I will not return.

Nice efficient quick wonderful, personality, sweet kind, and loving woman blah, blah, blah, blah,…read moreblah, blah, blah, blah, blah, blah blah blah blah blah blah blah blah

Love coming here for all my alterations- she only accepts cash or Apple Pay to keep pricing low and…read moreshe's very fair with prices.

I needed a suit tailored, and I chose this place because of the positive Yelp reviews. I asked them…read moreto hem the pants, which they did; taper the leg, which they did, but not as much as I'd asked them to; and fit the jacket closer to my body, which they did a little, but again, not as much as I had asked. When I saw the end result and communicated that I'd wanted the jacket to fit closer to my body, the tailor told me it would make me look like a baby. I know altering suits is hard, especially in the jacket/shoulder area. If they didn't think the work was doable, I wish they would have just told me so. The end result is that I look like I'm wearing my mom's suit, and I'm going to have to to take it to another tailor to finish the job. The price was reasonable (about $100), and I see that other people have had great experiences here, but I can't recommend them for suits.

She did an excellent job on my daughters pageant dress. It literally came out perfectly. The…read morepricing is industry standard... not expensive; not cheap. The store itself is very nice, two spacious dressing rooms. Very clean as well. I'm really glad my cousin referred us to Queen's Alterations!