DO NOT RECOMMEND
* Nearly all the staff are extremely unprofessional and hostile especially the office manager (Stephanie Rodriguez) and front desk receptionist (Sydney Grant) (identified from their website and yelp)
* Office and services lack transparency with process and billing
* Did not even get a legitimate consultation or professional opinion
* Scheduled an appointment to see the oral surgeon, ironically, the "specialists" were not there
* Waste of time and insurance
Some things the office manager and receptionist said while I was there:
* "I'm not even gonna argue with you right now"
* "Let me just drop everything I'm doing just to help you"
I visited this office to get a second consultation on wisdom teeth removal, so I was expecting to see the oral surgeon. When scheduling the appointment, I explicitly asked for the particular doctor displayed on their website. In the end, they were not there the day I visited. I had already taken X-rays from a different office, but Peak Dental Specialists insisted that I had to redo the X-rays with them "for their own patient records." I reluctantly agreed and the overall experience was beyond dissatisfying.
Despite being on time for the appointment, the office was seeing patients that checked in after me. After finally doing the new X-rays and seeing who I believe was the general dentist, honestly not sure, he insisted that I had to get a CT scan before even booking a second appointment to get a legitimate consultation with the actual oral surgeon, not even the actual procedure. It felt like a cash grab as my first consultation had already approved the procedure with just a panoramic scan alone. On top of that, not only was the general dentist overbearing with his tone and attitude and talking over me, but when questioned on possible next steps and asked why the CT scan was needed he insisted again that it was part of their procedure and criticized the other orthodontist office I had went to for not being thorough. After speaking with the general dentist, he was not knowledgeable on what the billing process looked like and left the room without any indication of coming back. I assumed that the appointment was over and made my way to the front desk where the snappy attitude became more obvious.
Not sure, but I suppose that the employees, especially the ones at the front, get the vibe on whether or not to keep treating the patients hostilely (refer to the quotes above). Before I left, I also wanted to receive a copy of the new panoramic scan, but the front desk employees were dragging their feet on that and were not being helpful or accommodating to my urgency to attend another engagement. I was also given a quote to sign that included the CT scan I did not do, I would not recommend doing this, but the day after I had visited, I called in and requested a copy of proof that accurately reflected what procedures were performed when I visited. Initially, the employee I was on the phone with, probably the office manager, asked why I needed the record. I wanted an accurate record and do not understand why I was questioned for that, but she then proceeded to claim that they are not able to provide it. Ultimately, I was able to receive a copy of the bill to my insurance, but it was a struggle. I would never have visited this office if I had known that the oral surgeon was not there, the CT scan was considered a "must", and their unprofessionalism. The individuals working at this office had very distasteful service and remarks.
NOTE: I believe there was two general dentists the day I visited, a man and a woman. Although I did not see them listed on the website. The office lists their connected specialists to look credible and established, however they do not list the general dentists, which potentially lacks accountability. read more