BEFORE ANY NEW PATIENTS DECIDE TO VISIT THIS CLINIC - PLEASE READ THIS REVIEW. I know it's long but I think everyone should know this before they end up experiencing what me and so many others have experienced at this clinic.
Please note - I typically am one to give 5 star reviews any chance that I get. I felt convicted to give a 1 star as to help others know not to visit this dentist office. They lied to me about coverage/costs, provided unsatisfactory dental work, and gave unsolicited services to rack up the bill (ATTACHED).
INSURANCE FRAUD:
On August 2nd, I visited Cypress Dental for a teeth cleaning. I called beforehand to see if I was in-network and if a cleaning would be fully covered. Daisy says yes, which I soon find out was not true.
Upon arriving at their clinic, Daisy collected my insurance information, called to verify coverage, and notified me that I was actually out-of-network.... Why did she tell me I was in-network then switch it up on me? idunno. Wasted my time and gas.
This is where the insurance fraud starts I guess.
After Daisy gets off the phone with my insurance, she tells me that my insurance still fully covers teeth cleaning; just not deep cleaning, x-rays, or exams. I tell her that I would prefer to go somewhere where I don't have to pay anything since my insurance would cover a cleaning, exam, and x-ray if in-network.
She then proceeds to tell me that the x-ray/exam was necessary first step and that it would be free since she would process me as a cash patient and that the cleaning would be fully covered by insurance.
I was skeptical and questioned her multiple times. I told her I wanted to be sure that I would not have to pay anything at all and that I was getting a good clean since my insurance only covers 2 cleanings per year. She confirms multiple times and assures me that this would be free on my end.
I finally move forward. An assistant comes out and promptly completes my x- rays (she was nice).
(UNSATISFACTORY DENTAL WORK)
The actual dentist then spends less than 4 minutes TOTAL cleaning my teeth. I'm not exaggerating.... 4 minutes +/- 1minute. I questioned why he spent so little time and he said that I made his job easy for him by taking good care of my teeth. I told him that I haven't been to a dentist in 2 years and asked him to at least pick my teeth, and he said that he already did and that the tools he uses are very sharp.
If you look at the picture I've attached, you can see that they billed $170 for Prophylaxis - Adult (CLEANING) , and Comp Oral Evaluation(EXAM).
$170 for 4 minutes? That in itself could be considered fraudulent, but at the very least anyone can conclude that a cleaning lasting 4 minutes is rushed.
(UNSOLICITED SERVICES)
He then instructs his assistant to "polish my teeth" which I thought was part of the cleaning process but no... it was just a means to charge me money for services I did not ask for whatsoever. Charges not covered at all by insurance that I found out about later on.
This clinic cares more about taking advantage of insurance coverage, and extracting money from their patients rather than actually providing great service. They charged $300 total for their lazy and rushed services. They billed $100 for x-rays and $70 an exam which they lied about and said would be of no charge at all.
They charged $100 for a 4 minute cleaning.
They charged $30 for some unsolicited "Topical Application of Fluoride"
I would not return here even if the service was free. All the hassle of signing up, x-rays just for 4 minutes of incomplete cleaning. read more