Great Customer service! Had a bit of an issue with shipping, but they covered the cost and made it right. Cant ask for much more ! I would recommend Peake Cycles to anyone that lives out of state or in the area. read more

Great customer service, which is increasingly rare these days, the staff was helpful, responsive, and knowledgeable. Fantastic deal on parts and quick fulfillment. When part of my order was unfortunately out of stock, I got a call from an actual human being (crazy, right?) who resolved the issue and hooked me up with an even better deal. Highly recommend giving this place your business. read more

I was hoping this would be a go-to place for me in the future since they rent out ebikes as well as maintain them but I learned the hard way, no one in the store knows much. I called in advanced to see if they could work on my ebike and I was told, at length, that yes, maintenance could be done like adjust derailleur, adjust breaks, etc but if parts needed to be ordered, they couldn't do it. I was ok with that. I wish I had asked for the person's name that I talked to. Because, when I loaded up the bike (which is not an easy task) and took it all the way to the store, the guy I talked to said, NO - they only fix flats. Obviously, one hand doesn't talk to the other. Next week I have family coming in and I wanted to rent ebikes from them but I didn't even get to that conversation. And while I was in there, someone didn't seem happy with their rental either. I suggest avoiding this place. They seem too incompetent. read more

Changing the review because I got such great response and customer service from the owner that there's just no way I could leave it as it was. Fixed all the problems and they've been great at buying parts for so long now that I would recommend this as the best bike shop and golden And bike parts is the best bicycle parts service from them. read more

I rented a full suspension mountain bike for the day. It was well built and reasonably priced ($100). I took it to an intermediate bike trail in a state park and it handled the rocks and branches gracefully. The staff were engaging and friendly. Will rent from here again!! read more

Thank you Javier and Matt! You saved the day, again... I appreciate all your help with issues I had getting ready for the MS 150. Peak Cycle is always willing to help get you on the road. A Golden Gem! Please support a great independent bike shop! read more

I stopped in to have the rear hub tightened on my road bike. They did the adjustment quickly and competently. Excellent repair service at this shop. Thank You. read more

Was out for a long ride with friends and shifting started acting up. I stop by Peak Cycles and their mechanic Joel quickly diagnosed the problem and got me back on the road! Awesome service and friendly staff, did not even charge me! read more

Great bike shop in Golden. Super helpful staff and quick repairs. Reasonable prices on repair work I needed done.

Good place to rent mountain bikes without a reservation. Just make sure you try your bike in the parking lot before. One of the bike's seat wouldn't stay up we took it back and it was an easy fix. read more

Nice enough dudes, but i stopped in to get a quick mid ride fill on sealant for my rear tire and they ended up blowing it off the rim. To their credit, they gave me half off cost of a new tire to replace the old but it didn't match and i literally only had to buy because of their mistake. Also i was still asked to pay for labor and sealant after sitting around the shop for an hour.. i know mistakes happen, but tough to swallow when a shop thinks "hey sorry" is proper gesture after such an event. Yikes read more

Great shop with a large selection of demos and friendly service. I accidentally returned a rental bike two days late and they did not charge me extra. read more

the support I received from both Matt and Javi was outstanding! it didn't matter it was late nor that they had to come out of their ways to fix me bicycle and set me up for the triple bypass. they were very professional, the shop was clean and the workshop tid. my boyfriend and I couldn't have done the ride without their help! thank you! you have made friends in another nation! Dora and Diego read more

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I've been taking my mountain bike here for the past few years for service/maintenance. The service/repair guys are super friendly, helpful, know their stuff, and do a great job. The guy who runs the service section is a pleasure to deal with. And on top of all that -- you don't have to deal with the bro-ey, too-cool attitude you get from one or two other bike shops in Golden. read more

This a great bike shop that is a fixture in downtown Golden. Close to everything Golden. Nice staff. Good inventory on hand for bikes, clothing, shoes, helmets, tires, etc for Road, Mountain, Ebike. Really polite mechanics that really help solve problems. Need a bike fit? Almost everyone does. George Mullen is amazing fitter in helping you get comfortable, safe and powerful on your bike. His bike fits are objective and brand neutral. The shop also has a web store... bikeparts.com. I'm a happy customer for over 14 years! read more

I purchased a Specialize Levo eBike and couldn't be happier. The price was great as the service was. They ordered my bike and the day it arrived they had it assembled, tuned and had me out the on the trails tearing it up. I will be definitely buying another eBike for my wife from them in the near future! read more

Peak Cycles - Bikes Near Me - Golden, Colorado

Another great experience here, I'd bought the wrong size tire, didn't keep the receipt but did keep the tire 'wrapper', I had mounted it - too wide - and figured IF they even were will to exchange it, it'd be a restocking fee, totally fair. But no, the correct tire was the same price, they just swapped it out and all good. Thanks guys, you're the best. read more

Service was amazing! They really went above and beyond. They set up the bike, helped us find a path, and allowed us to have an amazing day biking. Thank you! read more

Excellent service every time. Very friendly staff. Conveniently located in downtown Golden.

I'm working on a project bike and figured Peak Cycles was a good place to get parts, especially since they are the B&M arm of BikeParts.com. When I came in today I had to interrupt the guy eating a sandwich at the front to try and get someone to help me find what I was looking for, as it was my first time in the shop. I was told that they do not carry chainrings "because, you know, we're BikeParts.com and stuff so they're all online" but if I wanted to go home and look at the parts I wanted I could order them and then drive the 20+ minutes back there and pick them up in a few days. So I asked if they carried a tool for removing singlespeed freewheels (like the Park Tool FR-6 and FR-8) and he pointed to where the other cassette removal tools for SRAM and Shimano cassettes were and just walked away, telling me that if I needed any other parts to talk to the guys in service. After a few extremely frustrated laps around the display with no help whatsoever, I ended up just throwing up my hands and leaving empty handed... I didn't even get to ask about any of the other parts I was after. I get it, I'm a hungry active dude myself, but if eating a sandwich is more of a priority than helping customers I'm going to go someplace else where I'm treated like a customer and not just some jerk that's keeping you from your hoagie. read more

Took 5 days to pack and send out my order for brake parts. Then another 4 days for it to arrive. So don't expect fast shipping.

Quite possibly the best online customer service I have ever experienced. We submitted an order from Peak's website, BikeParts.com, and when there was a question on an item, I received a clear communication from the customer service team. I'm guessing their emails are answered directly, rather than using an automated system, because you really feel like you're talking to someone who understands what you need. When they were out of stock of one item, instead of getting a generic "Sorry, we're out of Stock", I got an email asking if they could give me a partial fulfillment or did I want to wait for the full number of items. When I needed to do a return, I received an RMA within hours, and instructions on the shipping and the credit process. In this day and age, where you never feel like anyone is really hearing you, I give these guys 5 stars and an unconditional recommendation. read more

I bring my commute bike there twice a year for a "big" tune-up and have always been happy with the results. Maybe they are not quite as technically competent as Excel in Boulder. But they also don't have the attitude. The people working there do not believe they are better (more hardcore, cooler) than their customers. Instead they give consistent, friendly service. They even recommend cheaper parts than what I'm asking for! They have a fair selection of parts. If they do not have what you need in store, they are happy to help you choose in their web-warehouse, and you can pick it up the next day. The new space in the Foss building is gorgeous. They added a bike-fitting machine and have a lot of bikes on display. Very nice to be in. Very reasonable prices. read more

The crew here was awesome, they set me up with a rental bike so I could get some miles in while in town for work. Everyone was really friendly and they took great care of me. Thanks again! read more

Great customer service. Came in from Chicago to rent some mountain bicycles and they took care of us. They gave us great tips and great bicycles. Close to the trials and great prices. Thanks guys. read more

Not very helpful, I guess they must be doing so well they can look a gift horse in the mouth. I come in looking to spend the price of a small car on a bike, ask a few questions and it was like the guy didn't really care. It was near closing time so he must have needed his supper. Won't be back. read more

We are pass-er-buyers through Golden the last few months. I have stopped into Peak cycles a few times to browse and look at the "strider" style balance bikes for kids.On Tuesday night we went in to finally buy the long sought after balance bike for the toddler and the staff was GREAT. Very helpful and attentive in a non-annoying way. We were in the store for well over an hour making sure the we were picking to right bike (there were three to pick from) and we were never made to feel like we should just buy and get out. Again, the staff was great (didn't catch names) and we finally settled on a specialized brand hot pink balance bike. We got a few other odds and ends and were agreed that it would be over $200.00 for everything, sigh.....The bill was only $150.00 and we realized that the great staff gave us a great discount! Thanks so much Peak Cycles! P.S: They have great road, mountain and hybrid bikes for sale or to build but they are pricey. But hey, if you are an intense rider, you are going to want a GREAT quality bike! read more

Really friendly and knowledgeable staff. Brought my mountain bike in shortly after they closed for the evening and they let me in and fixed a few small things on the spot. They are always nice and not judgy. read more

The shock on my older Specialized mountain bike finally wore out and could not be rebuilt. I bought a unique yoke from Peak to adapt a new modern shock to the bike. A couple of weeks later, when I started to put in new bushings to the new shock, I realized I was in over my head. I drove to Peak, and Daryus, the mechanic on duty, took over the project immediately and fixed me up in about 15 minutes. I know they are slammed in the repair shop, but he dropped everything and helped me out. First class service for sure! read more

Had to stop in for a repair while traveling. Excellent service and friendly. I would definitely go back.

Excellent customer service! I ordered a saddle in which the shipping was slightly delayed. John was very diligent in fixing the issue for me by providing free 2 day shipping as well as a partial discount. Top notch business approach for sure. read more

Called up to see if they had fork oil for my mountain bike and to generally check them out. I thought it would be convenient to find a bike shop in Golden since I ride out there quite a bit. The guy answering the phone sounded bored and like he had better things to do than answer my questions. I asked him how much it would cost, so he put me on hold for a minute, then hung up. So that told me what I needed to know... spend my money someplace else. read more

A great locally owned independent bike shop. Biking industry is a tough business. This shop caters to a broad range of customers, but this is not a shop to score cheap parts or discounts. Performance Bikes, BikeSource, and internet shops are okay for single purchases of cheap parts, but you get zero advice, or worse yet, bad advice. Peak Cycles PROVIDES "expert" service and advice. If you are thinking of a road or mountain bike in the medium to premium range, this is your shop. They are fabulous for Specialized and Giant. Their employees have expert knowledge of road and mountain bikes, but are not condescending "race weenies." The shop supports local charities and small bike teams. George Mullen is one of the most accomplished bike fitters in the United States. Before spending more than $500 on a bike, spend just a little, $100-$200 on a professional bike fit, and your pleasure in riding your current or new bike will increase dramatically. The best investment you can make if you ride at least 10 times a year is a professional bike fitting. read more

Mistakes happen, and I'm not one to hold mistakes against a place if they are rare, and if they go out of there way to fix the problem once it's discovered. Such was my first experience at Peak. I had a special order that didn't arrive the day they said because somehow the paperwork was misplaced and the order never went in. Oops! That said, however, they got the part rushed in the next day and put it on my bike free of charge. I was in the shop for over an hour on two different occasions, and they treated everyone with the same level of care. If you're looking for Specialized, or Giant, or just great service and knowledgeable mechanics, you couldn't do much better. Now I have two bike shops that I wouldn't hesitate to go to in Golden. read more

Peak Cycles is a great bike shop. We bought a mtn bike for my wife from Peak several weeks ago. There was a slight issue when we got home, I was worried how the bike shop would respond. Needless to say, they took care of us and completely exceeded by expectations. This is a great shop with awesome customer service and I don't hesitate to recommend them. read more

Overpriced and poor work. This place quoted me a price range to build a bike from parts. They came in over the price range, and no extra work popped up to justify it. That felt like a bait and switch just to get the work. Another shop guaranteed a price higher than the quote from this place. This place came in over their quote and more expensive than the other place. Disappointed and probably cheated. Worse than that, they forgot to bleed my brakes. When I went on my first ride I had no brakes and had to drive back to town. Did they fix it right away? No. They required me to go back into the rotation and wait a week to fix their screw-up. No apologies. No urgent attention. Another week without my bike because of their ineptitude. A few months later, my rear shock blew out. The cause of the failure was improper mounting of the shock. It was not even close to being done right. It was obviously wrong to anyone with common sense. That cost me $100 for a rebuild. This shop is terrible. I wouldn't buy anything from them. I most certainly would not let them do any more work on my bike...even if it was free. Going here was a huge mistake. read more

I ordered a rear wheel from their website bikeparts.com. A few hours later I got a call that wheel was out of stock. The guy offered me an upgraded mavic wheel. My first thought was more money, how convenient for them. When I asked him how much it extra it would be he told me he would sell the wheel to me for the exact same price and he even matched the color to the other wheel on my bike. Customer service that good is practically unheard of! Thank you very much Peak Cycles! read more

This bike shop is the closest bike shop to the Colorado School of Mines excepting the on campus ORC. They feature excellent mechanics and what seemed to me to be a large range of bike products. I went in to buy a bike lock and this was the only place in Golden that had a combination ulock complete with a chord to lock your wheels. I would have bought it here if the exact model hadn't been a little less expensive on Amazon. If you need expertise, this is a good place to go! read more

Great shop, had a small challenge and the owner called me back right away and made it a great experience, so much so I bought two bikes instead of one. George is the best custom fitter in the Denver area!!!! read more

I bought a suspension fork part from their on-line store (bikeparts.com) and had an issue with it. I brought the whole bike in the next day, and Daniel enthusiastically jumped in and started to diagnose the problem. 10 minutes later, problem solved. He seemed *genuinely* happy to help. I noticed a few things about this visit: - As I rolled the bike into the shop, Daniel commented "nice bike". What a nice feeling to have a mechanic make a compliment on a bike brand that they don't sell. - He never even asked if I bought the part there (I did) - He didn't make me feel like I was interrupting his work - He didn't even hint at charging me for the work Regrettably, I didn't have any tip $ on me, so I stopped in the next day and dropped some cash in the tip box. We have 4 bike shops to choose from in Golden. Peak Cycles consistently provides good, friendly service. A different Golden bike shop gave me that "you-are-interrupting-me-but-I'll-reluctantly-look-at-your-bike" look when I stopped in to tighten up a cassette a few weeks back. That guy only barely registered a hint of a personality when I dropped $10 on the table for his 3 minutes of work. Peak Cycles will continue to be my go-to bike shop in Golden! read more