Great Customer service! Had a bit of an issue with…read moreshipping, but they covered the cost and made it right. Cant ask for much more ! I would recommend Peake Cycles to anyone that lives out of state or in the area.

peak cycles is the top tier shop in golden. the mechanics always do a great job on my bike.read more

Shop is great! Most of the staff is super friendly and knowledgeable. Rented a bike for the day and…read morethere was one guy who just rubbed me the wrong way. I asked if a specific bike was available to the employee i was chatting with and from across the room at the computer he shouts no. Then once I bring back the bike i rented, he is the one checks it over (mind you he didn't even check it out for me) he sees a scratch and was like DID YOU TAKE A HUGE SPILL? Uh no guy, if you would have seen it before checking it out you would have known it was already there. Anyways that dude just ruins the vibe of an otherwise epic shop with sick brands and totally cool staff. Hope he can get some adequate training so he doesn't ruin the reputation of the shop!

Terrible unfriendly! We stopped by 10 minutes before they opened. Just needed a simple pc for the…read morebike. There were 6 ppl sitting around in there. Was yelled at and reprimanded "we dont open till 10am". Any other bike shop woulda been friendly and chill. This place repeatedly has been rude and unfriendly. Booo shame on your employees. Rude and unfriendly. There are plenty of other shops in Golden to go to.

Eric, Joe, Jake, Sheldon and Dom are all good guys- they will get you sorted! (sorry if you weren't…read morementioned)

I went in there for a warranty issue for a drive train part they installed in March. The issue was…read morenot treated seriously, instead I was humiliated and made fun off by the older tech guy in front of the whole staff. My neighbor had similar experiences. So I'm obviously not the only customer they're losing. I'm 65 years old and I've been mountainbiking for 35 years, and was never ever treated that way in any store. I've been a loyal customer for years, but no way I'm going to put a foot into that store anymore.

The staff are all super helpful, and the owner goes out of his way to make sure the customer is…read moresatisfied. I came into the shop complaining about some back and foot pain, and they got my bike fitted and with proper gear. My very next ride my pain was so much better! They have a lot of great gear and bikes, great customer service, and the staff are all wearing masks. Highly recommend!

Went in to request they order me a specific Bianchi. I've always been loyal to that brand. There…read morewere some questions about fit i was concerned about, so the guys up front were reaching out to their Bianchi rep. I left them all my contact information, including phone number and they said they were going to call me. A few weeks have gone by and I've heard nothing from them. I guess the message is I should take the $2,500 elsewhere. The only reason they get two stars was everyone was wearing masks. The guys up front were friendly and easy to talk to. Seemed non judgemental. However, there's clearly no long term interest in me as a customer. I ended up going to Littleton to a mom and pop shop who was happy to help and take my money. I think I'll be their customer for life instead.

Marty was lying! He could have said we were closed, call another time or I can't understand what…read moreyou are saying. He rudely just didn't want to listen. I'm not a spammer. Why would I call twice if I didn't need to. Also reported this experience to Specialized to make sure they pick the place that would sell their products. This place is rude. Don't call just go there and maybe you can get better treatment. Also, why answer the phone if you are closed? Unfortunately they have a specialized product that no other store has, that's why I was desperately calling only to be disrespected!!! What a shame.

This place was great. Easy website and rental. Bikes were ready when we came to pick them up…read more Everyone was very friendly and answered questions. No frills, easy rental and returns.

I've only been to this shop once, and it was for a fairly particular part I was searching for. I…read morewas sent here via another Trek store for the part, and upon getting there, the shop guy (and his partner) was having difficulty finding the part and I was sadly a bit upset that it turns out they didn't, in fact, have what I was looking for after making the drive to Golden. They didn't give up though, and kept searching and searching, and eventually found the part! Their patience and commitment in searching went above and beyond!

I havent been to Golden in a while, so when I was invited to a company sponsored group ride, I was…read moresurprised to see that this Trek location was once called Big Ring Bikes. "Big ring" in bicycle terminology refers to the large chainring in front of the bike that is connected to the pedals, the big ring is what produces the fast speeds on flat ground as opposed to the small ring that is used for hill climbs. I had a great time and met alot of new friends and fellow cyclists. Great staff inside the store were friendly and helpful as well as generous and knowledgeable.

I have been looking for a bicycle for a while now; I've looked online, at used bikes, and visited…read morevarious stores but none ever seemed to jump out. I live just a few minutes from Derby and decided to stop in on a Saturday about an hour before closing time. The interior was much bigger than I expected, and the floor is packed with bikes, gear, clothing, and other types of equipment. I was greeted right when I walked in and explained that it's been a while since I've owned a bicycle, so there has been a lot of advancement that I've not really kept up on. I don't know much about the details of biking other than the basics, but Bill (at least that was the name on my receipt lol) was super nice and explained everything to me in a way that was easy to understand. After a little back and forth, I ended up purchasing a Specialized bike in a really pretty sage green color. Bill explained the warranties, their commitment to servicing their bicycles, and even let me know that they're always happy to help or answer questions that come up after you begin getting more acquainted with the bike. While bicycles have become a lot more expensive since the last time I owned one, I'm very happy with my purchase! I took it out that evening and it was a ton of fun. The seat is a bit uncomfortable, as many probably are, but I'm so happy to finally have a good bike that fits me. Definitely appreciated the help and I would recommend this place to anyone that might be in the market for a new bike!

Talked with them Saturday 30 minutes before close about a bike. I wasn't able to get there before…read moreclose. Bike cost is close to 4k. They told me they would hold it till Monday. Showed up at 930 Monday morning bike was sold. Why would you tell me you would hold it till Monday?