I had to call into Groome Macon because website wasn't allowing me to finish booking. Tameka was…read moreso helpful! She went through step by step (as one should to troublecheck) but I had done correctly. Yay for me. But it still wasn't working. Then she found out site was being worked on (they don't tell offices) and she booked me over the phone, extended discount without me asking and apologized sincerely for my hassle. That's good business.

This driver was so disrespectful to a lost customer that only had a question to ask. Another…read morecustomer went to this Groome driver, driver disrespectful again for no reason at all. Driver only left the stop with one passenger. Very unprofessional. What an embarrassment to the Groome Transportation company.

5 Star service. I was told about her from a friend and wad not disappointed with her services. she…read morewas on time and had a nice ride home from ATL to my front door. I highly recommend her. DKR

i called last minute for a shuttle to ATL ai and they didn't disappoint me. Great car. Great…read moredriver. Very friendly! Keegan was outst. Will recommend to anyone I can. Miss Myra communicated with me through each step. Will use her service again

They will not refund / credit you if you flight gets cancelled same day. And the credit card…read morecompany cannot dispute it due to their cancellation policy. Basically, I was told unless I have another flight booked, they will not issue me a credit. Most illogical thing ever. And lady on the phone was rude, ghetto, and unhelpful. Basically, steal money from customer who can't help the fact their flight gets cancelled, $110 lost to no service provided. Take an alternative service - they're unreliable. Here is the cancellation policy - How do I cancel my reservation? You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

VERY BAD AND UNRELIABLE SERVICE!!!…read more Here is the background: I booked two tickets for a trip from Atlanta to Chattanooga on 05/24/2023. On the day, the bus was scheduled to depart at 7:15 AM. My group arrived at the designated spot at 6:50 AM, well ahead of the departure time. However, to our surprise, the bus did not show up until 7:40 AM. During this extended waiting period, I had to urgently use the airport restroom. Unfortunately, while I was inside, the bus arrived and, according to my friend who was still waiting at the spot, the driver refused to wait for us and departed, even though I was merely 3 feet away from the bus, and shouting loudly behind that "I am here!". Later, I called the office to express my frustration and seek a resolution. However, the customer service representative refused to offer any form of refund for the inconvenience caused, saying that the management decided that the bus driver arrived on time and is of no obligation to my loss. I have outlined all the problems in this chaotic process below. These can all be checked by the airport surveillance videos, recorded customer service conversations, and the payment records: 1. The bus did not arrive on time, which clearly violates the rules set forth by the company. It is unjustifiable for anyone to retain customers' payment for a service that was not provided as agreed upon. 2. When I contacted the customer service, I was shocked to hear that the bus supposedly arrived on time and thus bore no responsibility for my loss. Again, how could you outright lie when the surveillance footage can clearly prove the bus was late? Additionally, there are airport staff who were witnesses to the entire incident. 3. There payment system is highly questionable. They request tips during the reservation process. Although I had reservations about making an upfront payment without experiencing the quality of their service, I still decided to tip 20% of the bus fare due to my understanding of the demanding nature of the profession from my previous work experiences with many long-haul drivers internationally. However, the quality of service I received fell far below the minimum expectations. At the very least, they should refund me for the tipping portion of my payment. I have to post my experiences here! Avoid this transportation company and save your day!

They may not disclose their rates but you can't tell me a 5.5 mile ride is 20 dollars. Then he was…read morerude about it. I tried saving some money to eat on so I opted to get out the cab early......The Driver didn't have change of course. He was determined to get all I had. This place should close,it just ripping people off. The driver acted like he was high. And if they wreck you you get nothing , they are Sub Contractors. It's a gamble getting in their cars....with your money and your health.

Old nasty cars that look like they're falling apart , also the man that answer the phone is very…read morerude.

They touched base with me a few days later to acknowledge my request for a quote, but did not…read morefollow up with an actual quote. I'm not sure whether I should pursue the service or find another ground transportation service.

We rented a 6 passenger suv for a small shuttle to our wedding venue. From the very start, Kajal…read moreand the Urbana team worked hard to answer every question and to ensure that our contract met all of our needs, including double checking music and sound capabilities in the vehicle. Our guests were pleased with the shuttle and we appreciate having this safe, reliable service for our guests. Thank you so much! We would definitely recommend to anyone.

Fast service when you need it. Very nice limousines with all amenities. On-time and knows the…read morecity of Atlanta. I highly recommend Grand Limousine.

A+ all around... Punctual, Professional and most importantly…read morewe felt safe. The vehicle was fully stocked with water, sodas, juice and a variety of snacks. The sound system and TV was an unexpected bonus. We will definitely booked with Grand Limousine when coming into town.