Went in with a question, not looking for service and they were willing to help. Great customer…read moreservice

High intergrity, went in thinking I had a transmission problem. Called me up and said it needed the…read moreignition adjusted and would I like him to do it or not. This story could have gone very differently by charging me a lot and only having to change some spark plugs. I would recommend this service center

My initial contact over the phone was with 'Gordon' at the Abbotsford / Clearbrook Road location…read morewho was very rude to me from the start. After he declined to answer my questions unless I gave him my name which I did, I asked to confirm his name and he rudely replied with 'doesnt matter...' along with plenty further poor communication elements. He needed to be reminded that 'WE' the customers pay his wages, NOT the company! Turns out he is the owner. Go figure. Perhaps some re-training in franchise quality standards on how to treat potential new customers with money to spend would certainly be in order. I will not be contributing to his wages and taking my head gasket replacement elsewhere where my money is more appreciated with a at least a welcome, and appropriate mannerism... for starters! As many competitors offer - you and your money... deserve better!

We had our serpentine belt go on our car a few hours ago- We…read morealready have the car back and it's all fixed. Great price, service, and speed. Thanks so much!

WOW,!!!! this place is the real deal! GREAT customer service, kept me informed through out the…read morewhole process.fixed my truck that another shop (BUTCHS) had destroyed, all In a days work. Cory the owner is a top notch guy and knows his stuff big time! I thought my truck was going to be an absolute disaster which it was but this shops and Corey's knowledge made my day/week/month/year! I'm not kidding!!!

Last year I took my 1995 Toyota T100 in and they made an exhaust on site. Its never run better. My…read more18yr old daughter bent the hanger for her exhaust and it was hanging free. I was out of town and told her to go see these guys. They were helpfull, curteous and put her mind at rest, ordered the new hanger, heated and re-straightened the pipes showed my wife all they did to fix it, and charged next to nothing. Thanks for looking after my girls while I was away. Great guys honest, freindly, trustworthy, knowledgable, experienced and up for a challenge. I trust them with my most treasured, my girls. Thank you. B Allner. Abbotsford.

I came into the shop for a out of province inspection. I was told by the owners son that my…read morewindshield needed to be replaced in order to pass the inspection. He gave me a quote for the windshield and recalibration and we agreed for me to come in June 11th. When I arrived 830 am to Harry's to drop off my vehicle I was told when I came back at 12 pm by his son that he subcontracted out the glass work. I wasn't told by him when I agreed to bring in my 2021 jeep grande Cherokee that he didn't do glass replacement. I didn't agree to the subcontract or anyone other then someone from Harrys driving my vehicle. However, he still allowed a tech from 20/20 glass pick up and drive my vehicle from Harry's to 20/20 glass shop 20 minutes away where my vehicle was completely destroyed and now no one is taking accountability. Harry's is saying they aren't responsible and 20/20 glass is telling me that it's not their issue they destroyed the interior of my vehicle. Harrys Napa auto pro allowed their subcontractor to completely destroy me vehicle and cause thousands of damages. Harrys also then approved the out of town inspection knowing the front windshield was installed incorrectly, was not calibrated properly, auto braking was no longer working and blind spot sensors not working and that the windshield and rear view mirror was crooked and out of line. Harry's son also told me to swap my insurrance today and commit fraud against ICBC by making them deal with the damage to my vehicle by submitting a claim to them, even though the damage occurred at time of windshield replacement while still insured and registered in Alberta. 20/20 auto glass reinstalled my rear view mirror crooked, the windshield rattles now and my safety sensors aren't all working as they were when the vehicle was taken in for glass replacement. They cut an inch into my roof lining and destroyed my interior leaving black glue on my door handles, interior dash and steering wheel. I called the both Harry's auto a few minutes after pick up and 20/20 auto glass to explain the situation he told me to go fuck myself. Then he hung up on me. I went to the shop with my 10 year old son so get the owner to address the damage that done to my interior by 20/20 and he blew me off and told me if I was going to do anything or call insurance or the cops that they better show up to 20/20 before 5 pm because he has a hockey game to go to. The windshield was also installed crooked and there are uneven gaps in the sealing of the windshield. The owner ripped off the windshield tape when I showed up to show him the damages and issues that happened today at his shop, during the windshield pull and reinstall and told me that the windshield was rattling because of the glass tape leaving a gluey tar mess on my paint and windshield right before he told me his hockey game was more important then addressing the shitty workmanship and the destruction of my property. He attempted to gas light me into accepting defected and inadequate repairs. I was also told to fraudulently report it to icbc when I got my vehicle insured knowing that the vehicle is currently insured in Alberta and the damages from the 20/20 glass shop done by the technician occurred prior to the vehicle being insured with ICBC. Avoid these people at all cost. They do not care about the quality of their work, do not own up to their mistakes, take advantage of clients and attempt to gaslight you into accepting the thousands of dollars of damage they cause to your vehicle while doing a windshield glass replacement, they swear at their clients in fron of clients kids when you call to address major concerns with their work. I will be submitting a claim to the BBB filing a police report and contacting my insurance company. And as well as ICBC regarding their business practices.

As a woman , it's is always so hard to trust a mechanic to do anything for our cars without getting…read moreripped off! I finally found a trustworthy auto repair shop that I can trust! Shelley and her husband Harry run this place and I appreciated their transparency so much! They said most of their clients are women because they don't rip us off or add things that we don't need repaired! I got my snow tires on today and I am officially their number 1 fan! Don't go anywhere else!

They charged a $1000 for a transmission and rear end oil change. I asked for a quote before…read moredropping off my car and they were misleading. They quoted me 1 - 2 hours, and told me the shop rate. I was then charged exorbitant rate for the oil and extra shop time. This is a $400-500 job at most honest shops.

I am new to Abbotsford. I drive a 1999 Mercedes SL 500. I have owned it since 2002, now have…read more227,000 Km on the car and just back from a road trip Vancouver to Key West Florida and back in the winter of 2015/16. I found it difficult to spend the time and money to get regular maintenance servicing done on my car at MB in Langley. So, I went about trying to find an independent mechanic that I would trust with my car. Canadian Tire recommended the other European specialist in Abbotsford - but they are not open Saturday. European Auto was ... so I dropped by and met the Owner (Donald) who was open Saturday and made plans to have my maintenance work done at his shop. I was very happy with the service. I work close by - so Donald dropped me off at the office and picked me up when he was done. Put my mind to rest on a couple of things - OK Tire had refused the free service of rotating my tires at 10,000 Km for tire wear - Donald said there was several 1,000 Kms left on the tires and rotated them during the service visit. A visit to Canadian Tire a week later confirmed there is a couple of seasons of tread left on the tires. Sorry OK - no tire purchase from me. Fix Auto had broken a trim clip and the panel part had fallen off (the car is old) - Donald offered to Crazy Glue the clip back together and re-installed the panel during the service visit. Any story of mine where MB had been trying over the past few years, to up-sell motor mount, gasket seals work ... or OK Tire advising me my wheel alignment could not be adjusted perfectly any more ... was answered by Donald in a typical independent mechanic calm sense - replying do only what is necessary. And most of that stuff is not a problem. Preventative maintenance is time or Km mileage based in nature.... And I had my spread sheet of everything ever done to the car handy. Donald changed the oil, replaced the brake fluid, changed the air filter for the cabin (it was found to be filthy from all that desert driving), rotated the tires, repaired the clip and re-set that panel ... advised that brakes were OK, tires are OK. All for about 60% of what MB quoted for the larger (A or B) service. Plus, I did not have to rent a car for the day! I'll be back - definitely. Donald in conversation confirmed to me that he is a competent mechanic and an avid car guy. He once restored a SL 380 one time to like new condition when he lived in Florida.

I brought my Nissan pathfinder into the location in Abbotsford. I came in with missfiring…read morecylinders, bad injectors, and bad map sensor all which was diagnosed by Daniel the main technician. His shop was busy with other appointments but he took any chance he had to fix it up for me. Daniel fixed all my issues and now the vehicle drives like new. Price was more than fair. Quick responsible quality service! Recommend 10/10!

Price ended being higher than quote. However, after I asked, they said they would check if the…read moremuffler they installed 7 years previous was on warranty. I paid the $400 for the time being. A week later, I gave up hope, but then they called back to say that finally the rep got back to them confirming it was on warranty. They refunded me $300. They are still in my good books.