My initial contact over the phone was with 'Gordon' at the Abbotsford / Clearbrook Road location who was very rude to me from the start. After he declined to answer my questions unless I gave him my name which I did, I asked to confirm his name and he rudely replied with 'doesnt matter...' along with plenty further poor communication elements. He needed to be reminded that 'WE' the customers pay his wages, NOT the company! Turns out he is the owner. Go figure. Perhaps some re-training in franchise quality standards on how to treat potential new customers with money to spend would certainly be in order. I will not be contributing to his wages and taking my head gasket replacement elsewhere where my money is more appreciated with a at least a welcome, and appropriate mannerism... for starters! As many competitors offer - you and your money... deserve better! read more