We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

I had an ongoing, complex transmission issue that involved two transmission failures within a…read moretwo-month time span. I was referred to Barrett by another local shop that spoke very highly of them, and I see why! From first contact, Mark was incredibly kind, helpful, and knowledgeable. He guided me through the diagnostic and repair process with ease. I was floored by how quickly they were able to find and correct the underlying thermal bypass issue. They connected directly with the previous technician that worked on my car to gain repair insight, pool resources, and solve my transmission issue within just a couple days! I was impressed by their level of expertise, professionalism, and care to help me get back on the road quickly. Repair technician Brad broke down what happened for me in a way that I could understand and clarified next steps. Barrett Transmission was fantastic to work with. They offered direct communication, went above and beyond to quickly diagnose issues, and gave an accurate repair timeline. Barrett totally exceeded my expectations and provided excellent repair work. I highly recommend them for your transmission repair! Thanks for all of your help and insight, Mark and Brad!

I took my beloved 2017 Ram 3500 to Barrett based on reading their reviews. The truck had 830,000…read moremiles on it when they serviced the Aisin Transmission, which is the original and never rebuilt. I noticed when I picked the truck up that the water and fuel light was on and I thought that was a strange coincidence. Over the years this light has come on two or three times after a car wash, and it's an easy fix to clean out the water in the sensor connection. I did that and even replaced the sensor in the rear fuel water separator. The light was still on, even though the fuel looked clean, so I ended up taking it to a shop in Oak Harbor before driving to the Tetons, as that light was bothering me. It turns out the technician at Barrett had inadvertently pinched some wires that ran along the crossmember below the transmission mount when he reattached the cross number. Thus the cause of the water and fuel light. Barrett was extremely honorable and covered the cost of those wire repairs, and the shops diagnostic fee. So the only thing I was out was the cost of a water and fuel sensor and time. At the time of this post, the truck has nearly 832,000 miles as I just did a trip to Teton Valley and back to Washington and the transmission ran beautifully. The service work the technician did was otherwise perfect and this type of mistake could happen to anyone, so I do not fault Barrett and I would gladly use them again and intend to. The fact that they honored this situation without question is an indication of a shop that has integrity.

Had a running board damaged on my Silverado while on a trailer trip in Bellingham. A Campus Police…read moreOfficer at Western Washington U recommended Sterling, said they were an honest shop. We had been on the road for over a month and had no resources to repair the damage. Sterling was swamped when we stopped by, and I held no hope for a fix, but Mr. Sterling said to sit for a bit and he would see what he could do. Soon two of them were under my truck removing the damage board. Damon did the dirty work and I shortly I had the broken piece in my truck. He is a ratchet drill wizard! I went inside to settle, but Mr. Sterling just said to "pass it on". I will and I will not soon forget a great shop with great folk. If I ever break down in Bellingham, you are my guys!

I've been going to Sterling for years, have spent thousands, have been reasonably satisfied. I do…read morebelieve these are nice folks. Unfortunately, I've had a really distasteful experience just recently and am therefore going elsewhere for my future auto service needs. I called to schedule a service appointment requesting three items be addressed: install new headlight assembly (with the new part that I provided), fix front passenger door lock that had stopped working (actuator replacement), and oil change, and I was given a quote for this work. During the work, they called me and told me that I also needed a new PCV valve, which would add $173.39 to the cost, which I approved. When I went to pick up my vehicle, they hadn't addressed the door lock issue at all and said that they could offer me a quote for that. However, they had already quoted me for that, which is why my vehicle was there to begin with! In the end, they charged me the full amount without having replaced the actuator. As I look at other reviews, I see I'm not the first to have had this experience with Sterling. Lastly, when I called around about getting the door lock fixed elsewhere, it was much cheaper than the additional amount they were wanting. If you are going to go with Sterling, I would highly recommend you get *everything* in writing, even if the conversation on the phone is as clear as day. Otherwise, all you're going to hear is "oops, sorry for your misunderstanding."

Toney was very personable and nice. He quickly found the problem and fix it at a reasonable rate…read more Highly recommend him for all your transmission needs.

Tony does amazing work. We have found our go to mechanic for anything transmission. Showed us all…read morethe things he replaced he was quick, thorough, honest and fair.

Shane and the crew are a delight to work with... they are like a throwback to a time when you could…read moretrust your mechanics. I have had three jobs done on my elderly Volvo and each time the work was excellent and the price surprisingly low. I cannot recommend their work and service highly enough. Don't hesitate!

Awesome. They even quoted me a higher price and decided they I didn't need some of the work done,…read moreso they didn't charge me for it! Definitely an honest price for good work.

Absolutely amazing service. I first called and spoke with Kai, asking if I could bring my Miata in…read moreso he could evaluate a weird sound when shifting and braking. He said anytime after 3 PM. It was a Friday. As soon as he tried shifting (without needing to actually test drive), he immediately diagnosed a bad clutch pilot bearing. He then quickly checked the brakes -- also needing replacement in the rear. He offered to work on it right away and have it finished by the next afternoon! Wow. Most shops require weeks to schedule an appointment and require leaving the car in the early morning for whenever they might have time to get to it. Kai also provided a lender car. Sure enough, on Saturday afternoon, we picked up the car. The price verbally quoted (no need to sign paper authorizations as in other shops) was spot on, no surprises. He completed the work expertly, replacing the clutch disc, pressure plate, bearings, and resurfacing the flywheel, as well as replacing the rear brakes. This is now my go-to shop for both my vehicles!

I took my vehicles here before the change of ownership, and though I have moved out of town, I…read morereturn under the new ownership as a fully satisfied customer. They are honest, quick, and very customer-oriented.

I can't say enough good things about Armstrong Family Autocare without sounding like a paid…read morepromoter or something, but believe me, this was an OUTSTANDING car repair experience!! Be honest: how many mechanics have you dealt with who actually aim to reduce the cost of the service?! Alex did!! My old '99 Voyager was acting wonky; it would start but then some components would work while others wouldn't.. one day the windows operated, but the wipers or heater fan wouldn't; the next day NONE of them worked; the next day they all worked fine.. and so on and so on Got a brand new top-of-the-line Napa battery.. didn't help .. so then I had the alternator tested by 3 different places who all said it had a bad diode, so I reached out to a few companies here, got quotes, and Armstrong's was the most reasonable price (plus nearby my place) so I brought the Voyager in, crossing my fingers that some unknown -expensive- additional work wouldn't be urged on me, as I've frequently experienced with other repairs Long story short, Alex told me it actually wasn't the alternator being bad, it was the ignition switch, and I gotta be honest and say I was hugely skeptical because the other companies had advised me to get a new alternator, why would they recommend it if it wasn't the problem? ...but I decided to trust Alex, and the repair cost was literally HALF the cost of replacing the alternator (which was already a very reasonable price!) But this morning was the iron test: would everything work like it did when I picked up my vehicle? IT SURE DID --the wipers, the windows, the heater fan ALL WORKED AT THE SAME TIME!! That hasn't happened in forever! LOL This review is getting long but I wanted to share the deets because frankly, given the symptoms, the tests AND my belief in the test results... Alex could have very easily done the cheaper ignition repair but said nothing and charged for the more expensive alternator replacement that I was asking for -and I wouldn't have known the difference and would've just been happy to have things working- but he was honest and upfront and didn't take advantage of my ignorance.. like other shops around here have done or tried to do to me in the past How awesome is THAT?! So believe me when I say that everyone reading this who might be searching for a mechanic they can trust as much as they'd trust a friend to do the work (if they had the skills) .....look no further This is a good person who does good work! ~~listen to Grandma, now~~

I have several older vehicles and I bring them to Armstrong because the work done is efficient,…read morereasonably priced and thorough. They're nice people and I'd highly recommend this place for your cars.

I thank my blessings my fiancé truck broke down near this shop. To make a long story short we had…read moreour transmission rebuilt by a transmission shop in the US (where I live my fiancé from Canada) I share my work office with as I know and trusted the manager and owner of this shop Meridian Transmission. The truck went 193 miles before the transmission seized. From what I know now I'm so thankful it was not towed back to the shop we had the transmission repaired and it ended up in the hands of Mark and Owen at L&D transmission. I must say Mark and Owen were very professional and upfront with us what to expect and genuinely concerned for us in the situation we were in. I felt very at ease knowing they were doing the repairs to rebuild our transmission the way it should have been done from the beginning. THANK YOU, THANK YOU Mark and Owen I can't thank you enough for your honesty, professionalism and kindness. Gina Proctor and Wilfred Letourneau

AMAZING service! These guys know what they're doing. We were on our way out of town to the Okanagan…read moreand our van started smoking under the hood. We called these guys and Al said to bring it on by. We did and they fit us in right away. From finding the problem, to getting the part delivered to fixing it, we were back on the road within 2 hours! I can't say enough about how much these guys helped us out. They're friendly, helpful and honest! If we didn't live in Richmond these guys would be our mechanic.

Always willing to help. Bob and his team are easy to work with. My alignments are always spot on…read more Thanks guys!

Reasonable price for a 4-wheel alignment, they seemed like nice people. Few weeks after my…read morealignment i hear a clicking noise under my driver side front wheel. They left my tie rod end ball joint nearly completely loose... if it HAD come loose, i would have lost all steering function. I go to check the other side, and as i'm untightening the wheel, all my lug bolts are loose on this side and come out with nearly zero effort. Very low quality control on their part, and as i said earlier, could have left me in both an accident and a very large repair bill. Like i said, nice people, but the work wasn't good. Super disappointed, i thought i had found a shop to go back to, but oh well.

Wow! So affordable, knowledgeable and helpful…read more My last mechanic was telling me I needed about $3,000 worth of work--at least. Joe's got it done for less than $400. Car drives great. I'll be coming back to Joe's from now on. And thanks, Lance, the wipers work great.

So I don't usually write reviews, but I feel it is necessary in this case…read more I originally had my car towed to Joe's Automotive as my car battery was drained(0.01V display from multimeter), I recently just installed a new alternator, brand new terminals/connectors for the battery, and a remanufactured starter. All the attempts to start had drained what charge was left from the battery, and I suspected the starter was bad and possibly draining the battery. To their credit they got the car started, but the only change was slightly different cable angle on the starter & alternator, and severely damaged battery terminals that look like they have been smashed in with a hammer, and tightened so tight that they can no longer be removed. I took before and after photos of the engine, and these are the only things that were altered, so I can only determine that they charged my battery successfully and slightly changed the angle of the battery connections, and then smashed in my terminals so they could no longer be removed. I was then charged $280 for this privilege. The only saving grace was that they also confirmed the starter was bad, which I thought was the case anyway, and once I swapped out and reinstalled a new starter it functions properly. (The starter ended up melting the testing device used at the location I bought the starter...) TLDR: They recharged my battery, shifted cable placement, smashed in my battery terminals so they are now permanent battery fixtures, and charged me almost $300 for that amazing service... Edit for owner response: Which specific wire are you claiming to have melted? There are only three wires/cables that connect to the starter, the positive battery cable, the starter solenoid wire, and the negative battery cable to ground. None of which were replaced OR melted. Do you have any pictures of these melted mystery wires? The bolts were also not tightened to the point that the report claimed, as my wireless ratchet wrench is not physically capable of tightening them to that degree, as it automatically stops when it meets resistance. It cannot overtighten things. The alternator was also installed correctly, there are only two connections to the alternator and both were fully connected and in the same locations before and after pickup. "would never damage parts of the vehicle to get things back on." My mangled battery terminals beg to differ, as my attached pictures can attest. They were brand new and installed that same day actually, not a scratch on them until they were brought to you guys. The damage didn't just magically appear on its own.