I took my vehicles here before the change of ownership, and though I have moved out of town, I…read morereturn under the new ownership as a fully satisfied customer. They are honest, quick, and very customer-oriented.

I was referred to Rising Sun Motors by a community group that I belong to. I called and got an…read moreappointed schedule by the owner (Khai) for the following week to do the routine require 60K maintenance for my 2014 Honda CRV. I drove and dropped off my car on my schedule day at around 8am. Here are my observations. They must get a lot of business since there were tons of cars around their parking lot and both of the shops were busy with cars being work on. Khai the owner was friendly when I drop off my car and seem to know what he is doing. Confidence from mechanic is a good sign. Seem to be a "local" place because when I was there, a lot of his customers seem to know him and called him by name. Again-- another good sign. The only thing that was a bummer is that there's no waiting room due to Covid so you have to either get a ride back or wait outside. There is 1 chair for anyone who needs to sit and wait outside the office. Otherwise you will need to find a curve on the street sidewalk or a random place on their parking lot to put your bottom on while you wait. I was lucky enough I got a ride to and from so waiting there was not an issue for me. I did see people who were wait near the office. As a suggestion to the owner--maybe offer those who have to wait a bottle of water while they wait? Or some coffee? etc. Maybe even have a tent or covering with some outside seating on their lot somewhere? That is a bit of going beyond..but I think your customers (especially the ones with small kids and the elderly) who can't get a ride would really appreciate. That would have totally make my review a 5 stars for sure..even if I didn't need it myself. Just show that the owner cares about his customers during these Covid times and that there's no waiting room available.

So I don't usually write reviews, but I feel it is necessary in this case…read more I originally had my car towed to Joe's Automotive as my car battery was drained(0.01V display from multimeter), I recently just installed a new alternator, brand new terminals/connectors for the battery, and a remanufactured starter. All the attempts to start had drained what charge was left from the battery, and I suspected the starter was bad and possibly draining the battery. To their credit they got the car started, but the only change was slightly different cable angle on the starter & alternator, and severely damaged battery terminals that look like they have been smashed in with a hammer, and tightened so tight that they can no longer be removed. I took before and after photos of the engine, and these are the only things that were altered, so I can only determine that they charged my battery successfully and slightly changed the angle of the battery connections, and then smashed in my terminals so they could no longer be removed. I was then charged $280 for this privilege. The only saving grace was that they also confirmed the starter was bad, which I thought was the case anyway, and once I swapped out and reinstalled a new starter it functions properly. (The starter ended up melting the testing device used at the location I bought the starter...) TLDR: They recharged my battery, shifted cable placement, smashed in my battery terminals so they are now permanent battery fixtures, and charged me almost $300 for that amazing service... Edit for owner response: Which specific wire are you claiming to have melted? There are only three wires/cables that connect to the starter, the positive battery cable, the starter solenoid wire, and the negative battery cable to ground. None of which were replaced OR melted. Do you have any pictures of these melted mystery wires? The bolts were also not tightened to the point that the report claimed, as my wireless ratchet wrench is not physically capable of tightening them to that degree, as it automatically stops when it meets resistance. It cannot overtighten things. The alternator was also installed correctly, there are only two connections to the alternator and both were fully connected and in the same locations before and after pickup. "would never damage parts of the vehicle to get things back on." My mangled battery terminals beg to differ, as my attached pictures can attest. They were brand new and installed that same day actually, not a scratch on them until they were brought to you guys. The damage didn't just magically appear on its own.

They didn't check the new alternator they put in so I had to take it back. They then left a three…read morefoot tool in my engine compartment, I found it behind my wheel after I heard a sound. I brought the tool back, they acknowledged that they lost it, then they laughed about it. If they had simply apologized I wouldn't take the time to leave this review, however it is accurate to my experience. I don't think it's funny because it could have damaged my vehicle or caused me injury.

We had a great experience at Mercedes-Benz of Bellingham. The entire team was very friendly and…read morewelcoming from the moment we arrived. Riki took excellent care of us throughout the process. She walked us through the vehicle in detail and explained all the features clearly, which really helped us feel confident about our decision. We never felt rushed or pressured, and there was no aggressive push for unnecessary packages -- instead, our preferences were fully respected and we were given the space to choose what worked best for us. We had visited another dealership prior to this, and the experience at Mercedes-Benz of Bellingham was noticeably better. The team here was much more accommodating and truly focused on understanding and meeting our needs, which made a big difference for us. We drove over an hour from Bothell to get here, and it was absolutely worth the trip. As a nice bonus, Bellingham's sales tax is also lower than Seattle's -- a pleasant surprise at the end of a great buying experience! Highly recommend Mercedes-Benz of Bellingham if you're looking for a professional, friendly, and low-pressure car-buying experience.

Treated like royalty! We had the best experience with Iman-such a clean process start to finish…read more The dealership is and everyone is very nice. Highly recommend. Love our new ride!

Amazing customer service and very quick turn around. They were able to get my car in, in short…read morenotice for a new "noise" and had the car back to me and fixed with in a few hours. Great location too! Easy to walk to pretty much anything you may need while waiting.

I was hesitant to take my car to Firestone after all the feedback here, but I needed an alignment…read moreand oil change on my beloved 4Runner and they were very accommodating, meaning they fit me in within a few hours of my request. I have to say that I am very impressed with this location. They were able to fit me in with just a few hours notice. They completed the repairs within two hours, which I really appreciated. They didn't uncharge me or suggest unnecessary repairs, which I was prepared for given my car is 23 years old! And they were very friendly. Not to mention that they have the best deal on alignments I've found and their oil changes are also very reasonable.

I can't say enough good things about Armstrong Family Autocare without sounding like a paid…read morepromoter or something, but believe me, this was an OUTSTANDING car repair experience!! Be honest: how many mechanics have you dealt with who actually aim to reduce the cost of the service?! Alex did!! My old '99 Voyager was acting wonky; it would start but then some components would work while others wouldn't.. one day the windows operated, but the wipers or heater fan wouldn't; the next day NONE of them worked; the next day they all worked fine.. and so on and so on Got a brand new top-of-the-line Napa battery.. didn't help .. so then I had the alternator tested by 3 different places who all said it had a bad diode, so I reached out to a few companies here, got quotes, and Armstrong's was the most reasonable price (plus nearby my place) so I brought the Voyager in, crossing my fingers that some unknown -expensive- additional work wouldn't be urged on me, as I've frequently experienced with other repairs Long story short, Alex told me it actually wasn't the alternator being bad, it was the ignition switch, and I gotta be honest and say I was hugely skeptical because the other companies had advised me to get a new alternator, why would they recommend it if it wasn't the problem? ...but I decided to trust Alex, and the repair cost was literally HALF the cost of replacing the alternator (which was already a very reasonable price!) But this morning was the iron test: would everything work like it did when I picked up my vehicle? IT SURE DID --the wipers, the windows, the heater fan ALL WORKED AT THE SAME TIME!! That hasn't happened in forever! LOL This review is getting long but I wanted to share the deets because frankly, given the symptoms, the tests AND my belief in the test results... Alex could have very easily done the cheaper ignition repair but said nothing and charged for the more expensive alternator replacement that I was asking for -and I wouldn't have known the difference and would've just been happy to have things working- but he was honest and upfront and didn't take advantage of my ignorance.. like other shops around here have done or tried to do to me in the past How awesome is THAT?! So believe me when I say that everyone reading this who might be searching for a mechanic they can trust as much as they'd trust a friend to do the work (if they had the skills) .....look no further This is a good person who does good work! ~~listen to Grandma, now~~

I have several older vehicles and I bring them to Armstrong because the work done is efficient,…read morereasonably priced and thorough. They're nice people and I'd highly recommend this place for your cars.

Demanded a credit application before they would provide OTD pricing. No dealer needs to run your…read morecredit to quote you a price. They will also call you nonstop. Don't bother even trying to work with this dealer.

I do no recommend it, you can try your luck! I have the same experience, the finance people…read moreoffering another $3K warranty and another $2.5K for technology stuff, I knocked it off to $699, get rid of $1.2K on top of the total price of the vehicle!. The new sales manager is rude and kept talking and hang up on me afterward because I given them a bad review! They are not willing to send my license plate back on time (7-10 days because I need to be out of town within 10 days) and want me to pay $10 to cover the postage. I am living 75miles away and it's inconvenient to be able to drive up! No aftermarket customer service provided! Very bad experience for me for a car sales deal!

I was an automotive tech for several years before I left the industry and I know how difficult it…read morecan be as a tech and running a shop so I would not and do not leave this review lightly. Nor would I typically take any vehicle to a shop however my girlfriend was able to get approved for financial assistance for the repairs because she is in school and needs her only vehicle to be reliable. That being said if I could leave zero stars I definitely would. Almost 10k dollars in work PAID IN ADVANCE. Plus 160$ just for the inspection where they missed obvious needed and necessary repairs and recommended repairs that I know were not needed because they had recently been done. Unfortunately I wasnt able to review the recommendations prior to the repairs being approved by my girlfriend. Initially she was told it would take maybe a week to finish then after dropping it off it switched to 2 weeks. 3 WEEKS LATER they want another $600+ to replace the timing chain even though they supposedly already had the timing chain cover off so labor to replace it should have been minimal and thats going by book time. In the comments section of the additional estimate for the timing chain replacement was a note written by the service advisor that said quote "Need to start on asap. Customer has called 3 times for progress report" end quote. Keep in mind that this additional estimate was made 3 WEEKS AFTER the vehicle was dropped off and if they hadnt even started on it yet how could they possibly know that it needed a timing chain? At this point as of writing this review they STILL have my girlfriends only vehicle and every call asking how much longer its gonna take has been met with an arrogant rude response as if the customer is a nuisance for even wanting their vehicle back along with an endless list of excuses from being short on techs to supposed bolts being stripped out. You would think that since its been there so long there would be someone on it making progress to get it done and out of there but instead of being apologetic for the ridiculous amount of time they have taken my girlfriend is told that they will not dedicate any of their techs to it because its not a priority over anything else and the last call made to them as of today after being overly understanding and polite she is told by the service advisor Kev that they will get it done when they get it done and hes not gonna argue about it, not to call anymore because he doesnt want to talk to her anymore. Have a nice day and then HE HUNG UP ON HER. I cant even believe this guy still has a job since he clearly has no customer service skills whatsoever, cant manage a shop well enough to know how to prioritize vehicles that have been there for too long and has no accountability for his piss poor scheduling, complete lack of professionalism, the unnecessary repair recommendations. Im afraid to see what they probably messed up or broke during the process when we finally do get it back or if they even do all the repairs that have already been paid for. What a joke. Dont ever take any vehicle here for any reason. Not even for an oil change with a coupon. I wouldn't trust this place with a bicycle or an RC car. Do some research an find a quality shop with an honest service advisor because this place is absolutely pathetic. UPDATE*** We have had the truck back for about a month now and Ive had to crawl under it at least half a dozen times now. Starting with the very first day as soon as we got it home noticed the steering/suspension was making a clunking noise. I was at a loss for words when I saw that both the pitman arm and idler arm nuts were not even finger tight literally about to fall off and had no cotter pins in either one. Moments before finding this out I had been doi g 70mph on the freeway. If either of those steering components had come out of the centerlink it would have been catastrophic. On top of that all of the skid plate bolts were about to fall out, it didnt have enough oil in it to read on the dipstick, no cotter pin in the passenger side cv axle nut, it has an ignition misfire from a spark pkug wire they damaged, The power steering makes a horrible noise and somebody got into my glovebox and put the cd face back on the cd player for some reason and 2 of the tools I had left in the truck are now MISSING. All of this and I cant do a thing about it because we are definitely not gonna take the truck back to them so they can put my life in danger with their carelessness again or steal some more of my stuff. NO NO NO NO NO DO NOT TAKE YOUR VEHICLE HERE FOR ANY REASON. You will almost certainly regret it. We definitely do!

I needed an oil change and a tire put on and they were great I did not schedule an appointment I…read morejust walked in around 930 am.. there was no other cars being worked on so they got me in right away. I found a coupon on the website for my oil change was in and out fast and the staff was really nice ill be back

Great service and communication! Larry and his crew were…read moreeasy to work with, super helpful and just kind people. I bought a 1984 Volvo 240 from Larry a few months back (great car) and in the process my two baby's were getting fussy in the car with my wife and he took us all down to the barn to meet his cows and feed them apples. The kids were thrilled. Also brought the car in after driving it for a bit and had some questions about a few minor things and Brian the mechanic quickly fixed the issues and sent me on my way. I would recommend Rainbow Auto to anyone:)

Top notch community minded business that is known nationally for their commitment to getting it…read moreright the first time. My Volvo tech in Michigan told me to look up Rainbow Larry when I got to Washington if I ever needed anything done on my Volvo. I've had exceptional results and service, only had to go there three times in 13 years. and they even gave me a huge break when My well used and abused 240, left me without a car, as he financed one of his cars for me at very reasonable terms !