We are so pleased with the service provided by Appliance Repair USA!…read moreThey were so prompt to come to my rescue when my commercial size Maytag washing machine failed to function a few days ago, just before family was arriving. Max responded quickly and was able to diagnose the issue, order the required part and install it within two days. He was gracious, professional, and very knowledgeable. We now know to call your company and Max for all appliance needs. Thank you so very much, Donna

I don't like to post reviews that are negative, but I want to balance out the experience I see most…read morehave had with the current 4.8 rating. I called for a washer and dryer repair. I hoped to do better than the Frigidaire repair process, which was a flat rate $335 per machine. I called and scheduled the appointment. I was told there was some static on the line. I didn't hear any but they asked me to text my address, name and issue. I assume to save them some trouble of taking notes or keeping things straight. The quoted in home consult was $65. I wasn't home, so my wife met the man and was told $115. She paid it. I requested the $50 refund which they provided. The quoted price to repair was $1100. I could start a business tomorrow doing home consults and quote astronomical prices for a repair, then do nothing due to high prices and keep the $65 across many homes to make $. I get charging a fee to cover time. But an $1100 repair for $250-300 worth of main board parts ( what was used to repair them) is a bit much and more expensive than Frigidaire charges. I investigated the parts used to fix it at online retailers. They need to quote more realistic prices. I ended up paying them $65 and paying Frigidaire for the repair. I would not call them again based on their business practices. Maybe they can handle simple repairs more easily and perhaps they charge more reasonable prices for those. I am not sure.

I can't recommend Diane Dao at Universal Appliance enough! Shopping for appliances can be…read moreincredibly overwhelming, but Diane made the entire process feel effortless and stress-free. She truly went above and beyond to help me find the best appliances that fit both my needs and my budget. At no point did I feel pressured into buying something more expensive instead, she was honest, knowledgeable, and genuinely had my best interests at heart. What really stood out was how she treated me like family. She took the time to answer every question, offered thoughtful recommendations, and made sure I felt confident in every decision. Exceptional customer service like hers is hard to find these days. If you're shopping for appliances, do yourself a favor and ask for Diane. She's the absolute best! Thank you again Diane !

Our old 48 in built in refrigerator finally died. It had been on life support for a few weeks and…read morefinally it had enough late one Saturday night. We panicked bc not only did we have to deal with saving as much food as we could but we had to find a showroom open on Sundays to start our search. Not many are! We walked into Universal Appliance and noticed how beautiful and expansive their showroom was. Diane Dao greeted us, and gave us a few moments to walk around and explore. Our refrigerator was about 20 years old and these new models had so many features to look at. Diane helped us narrow it down to 2 models, gave us so many details on both, and priced everything out. We went home to discuss and we placed the order within 2 days. We decided on the Subzero with French Doors. She coordinated the home service to come measure and assess installation; she gave us the date of delivery. Everything went so smooth. A new subzero certainly is a large unexpected expense but we love our new refrigerator. Here's the bonus: a month later I receive an email from Diane telling us about a $1000 rebate which we qualified for. She had attached all the necessary receipts to make it so easy. I don't think you can beat this level of customer service. So glad we stopped in that day!

It is such a beautiful showroom! if you are undecided about SubZero/Wolf anyone here will show you…read morethe value. I had the pleasure of working with Emily and she is absolutely so knowledgeable and funny! such a great experience

I'm Bruce Colucci of Le Gourmet Kitchen, and I've spent more than 35 years designing and building…read moreluxury kitchens and baths throughout Southern California. Over the course of my career, Sub-Zero, Wolf, and now Cove have been among the most reliable brands I've had the pleasure of working with. Their products are exceptional, beautifully designed, and consistently perform at the level my clients expect. In fact, they remain my preferred appliance brands for the projects I design. The South Coast showroom beautifully showcases the products in just about every application you could imagine, making it an excellent resource for both homeowners and design professionals. The team is knowledgeable, professional, and genuinely wonderful to work with, and they have always taken great care of my clients. If you're in the market for quality, performance, beautiful design, and long-term reliability in your appliances, the South Coast showroom is absolutely worth a visit.

It has been such a delightful experience working with Chris . From the start, he has been very…read moreprofessional and knowledgeable not to mention patient too . I finally decided on my bathroom items after visiting him 3 times and every time he listened to my concerns and tried to give me the best advice . He had to change my order 3 times with a big smile on his face . Never saw a sign of frustration. I am excited to see the final project Thanks chris Rodriguez!!

We just came into Ferguson today to look at refrigerators. It was not busy inside and we were not…read moreapproached by any associate to see if we needed any assistance. We walked by several associates not with customers and not once were we welcomed. So we walked out and will take our business elsewhere. Disappointed!

This review is for Matthew, Andrea and Adam. at Pacific Sales Best Buy. I had encountered an issue…read morewith my fridge that I purchased from PS of Mission Viejo and Andrea was so helpful trying to find me a replacement, we spoke numerous times over the phone. When we got to the store that night, Andrea introduced us to Matt Evangelista. He took his time, explained the options and the features of the new fridge which we upgraded to and we even decided to buy a new dryer on the spot because of his knowledge. My situation was not easy as the first fridge I purchased from Pacific Sales in MV had a hole in it. Matt and Andrea worked tirelessly trying to find me a replacement. We were so impressed with their knowledge and customer service skills I have to post this review. It was so refreshing to see great customer service skills from Matt and Andrea after my debacle from the Mission Viejo store. They discussed options, features, and went over the warranty options. I will continue to use Matt for all my future appliance needs and their manager needs to know what a great job they do. He truly understands what customer service means and Pacific Sales is lucky to have him on their team. Highly recommend any of them .. Matt, Andrea and Adam.

This location is always a miss, today I went in with my husband looking for ear buds and we asked…read morean associate for help and he said he would send someone over. He was just chatting with another associate, maybe he was busy so I just shrugged it off. We waited and nobody came. A couple minutes later and he's helping someone else. We ended up waiting a little longer and nobody came. We ended up leaving without purchasing anything. This isn't the first time this has happened, so disappointing...

I made a Yelp! Request for services and selected Bbest Serv Appliance Repair because they provided…read morethe best combination of quick response and estimated cost. I reached out in the evening, and Igor was at my home the following afternoon. My problem was simple: an unstable exhaust duct that was losing its connection to the wall mount (to the outside). It was in a tight corner of my garage. I was also unsure if the duct needed cleaning, as I was seeing dust/lint all around the connection plate. Igor sized up the situation, found the right tools, and the dryer duct was firmly back in place in short order. He even apologized for any mess, which really wasn't an issue at all. I was very happy with the response time, the price, and the good service. Would definitely recommend, thanks!

Great experience from beginning to end. John handled the scheduling efficiently, and Igor did an…read moreexcellent job servicing my rental property while I was out of state. He replaced the refrigerator water filter housing, cleaned the dishwasher drain line, and replaced the dishwasher air gap. I especially appreciated Igor's honesty. Instead of recommending unnecessary work, he suggested waiting to see if the drain cleaning resolved the issue before replacing the garbage disposal. He was professional, responsive, and kept me updated throughout the job. I would definitely recommend them.

Robert Veloz is very profesional, knowledge & helpful. He reply to my texts even it was his day off…read moreregarding to my product questions in urgent. I would highly recommend him for taking care of best customer servicing.

Excellent experience choosing a new washer and dryer with Ivy Stracener! She was very well…read moreinformed, professional, and pleasant to work with. We ended up with a different brand and even a different style of machine than we've had in the past ... all based on Ivy's helpful questions and knowledge, paired with our needs. We'd actually put off buying a new set because buying appliances can be a real hassle, but our experience at Pacific Sales was straightforward and easy. I think it took about 30 minutes so we were very pleased, even with the process!

Amazing service!! I requested a quote for my dryer not working on Yelp and they responded right…read moreaway, they waived my service fee afterwards. They were able to come the same day to check what was wrong. And the next morning they had the part to replace and my dryer was working within 24hrs! Thank you to their team and their technicians, ALEX did a wonderful job!!

We can't say enough good things about Ivan. He is honest, fast, friendly, communicative. We hired…read morehim to replace our Kenmore Elite washer door lock assembly. He was being upfront about the material & labor cost which includes all the details, 90 day service warranty, and the price came out to be very comparable to other quotes we received ($280). He texted us when he headed our way and quickly got to work upon his arrival. Within 15 minutes, he was done and everything turned out great. We would definitely hire him again in the future for any appliance repair.

Many thanks to Jerry! Made our kitchen complete with a purchase of a Sub Zero Pro. Went the extra…read moremile and ordered extra accessories to make the wife very happy. You know the saying... He had the deliver set, everything was professional and on time & perfectly orchestrated. Did I mentioned he saved us over 60%!! These Subs can be pricey and he went above and beyond the savings! Many Thanks again! Wish more business operators can be like Jerry.

I wanted to finally take a moment to write a review for Tru Blu Solutions Appliance Outlet and the…read moreowner Jerry. I did a full kitchen remodel and was in search of higher end appliances and found Jerry. What an AMAZING place Jerry has going! I was able to get a SUB ZERO fridge, ULINE under counter beverage chiller, Wolf single over, Wolf Microwave, and a Zephyr Hood and save probably over 40 to 50% in the process. Jerry not only was able to save me money on the appliances but recommend a certified installation that did a wonderful job as well. My experience was fantastic and Jerry is a very stand up guy. Been about a year now and appliance are working FANTASTIC. Even been back to buy water filters and air filters for the Sub Zero. Thanks Jerry for doing such a great job for your clients and especially this one!

Great selection! Christy is my crazy fun sales rep, love her. They have added High end Appliances…read morewhich is nice.

Beautiful store. Great service. They ordered a unique lighting part we couldn't find anywhere else…read more Their expertise helped us identify what we needed and they handheld the order until we received it.