Used Appliance Repair USA to service my Kitchenaid French door refrig. They were excellent to work…read morewith and can recommend. Andrew was our service repair. Professional, knowledgeable and good communicator. Very pleased and will use again when the need arises. Thank you Andrew! LyndaG

Prompt reply to come out and quote me a silly price and charge $65. So I paid $65 to understand…read morenever to use these guys again. $79 part, $450 quoted to install... come on... do better as a company. They called to understand problem and refund my $65. Hopefully they improve from this.

I came to Universal when our refrigerator broke. In our household of 7 people this was kind of a…read morecrisis -- I walked into the Costa Mesa showroom needing help in a hurry! Ray was very helpful and patient, answering all my questions and helping me compare the models that would work for our home. We selected a Sub Zero, which was in stock and ready to deliver. Ray helped us through the site survey process and made sure we got our new refrigerator installed without delay. The installation team was really great, carefully and quickly taking out the old built-in and installing the new one. We LOVE our new refrigerator, and we recommend Universal wholeheartedly and without reservation!

We bought a fridge and dryer from this place last year. George was very attentive, knowledgeable…read moreand honest and we are very happy with the purchase that we made. First, we were thinking to buy a KitchenAid fridge from another place but we were convinced from him to buy a subzero fridge. Oh my god! It is such a big difference! I know it costed more at first but the food last longer and we were very amazed. The measuring and fitting of the fridge is perfect and so beautiful. It was really worth it and I am so glad we listened to George. Lately our dryer is making a big noise so I called him 2 days ago. He already made an appointment with the LG technician to come out to our house. Even the aftercare he took care of our issues right away! When we buy another house, we will definitely go back to this place and ask for George. We are very thankful to have him.

Excellent customer service, extremely knowledgeable and helpful rep. Chelsea sold me our entire…read moresuite of products for our new kitchen. Sub Zero Wolf and Cove! Thank you Chelsea!

We visited around noon on Saturday and were disappointed with the customer service experience here…read more We were walk-ins, so I understand consultants may have scheduled appointments and limited availability. However, for a high-end appliance store, I expected a much more professional and welcoming atmosphere from the moment we arrived. The receptionist appeared far more interested in scrolling through social media on her phone than acknowledging or assisting customers. Even a simple greeting or explanation about wait times would have gone a long way. First impressions matter, especially in a luxury retail environment where customer service should be a top priority. I would highly recommend additional training for front desk staff on professionalism, attentiveness, and customer interaction. Edit to add response to the business: To clarify, this visit did take place at the Costa Mesa showroom on Saturday around noon. We were walk-ins and completely understand that scheduled appointments may take priority. My concern was less about availability and more about the lack of acknowledgment and professionalism. I appreciate you taking the time to reply publicly, but I was surprised by the comment regarding not having record of our visit, especially since we were not checking in for an appointment, nor were we asked to leave any information as we were barely acknowledged by your receptionist. My review was simply intended to provide honest feedback about the customer experience we encountered.

My aunt and I visited Ferguson Home today to pick out several items for a home project, including…read morean oven range, dishwasher, sink, toilet, garbage disposal, and a few other fixtures. We had the pleasure of working with Suzanne Story, and I can honestly say the experience was outstanding. Suzanne's level of service, expertise, and product knowledge was absolutely top-notch. Every question we had--no matter how detailed--she answered with confidence and clarity. She guided us through all the options, helped us make the right choices for our needs, and made what could have been an overwhelming process feel easy and enjoyable. It's rare to come across someone so professional, patient, and genuinely helpful. Suzanne handled everything seamlessly, and we left feeling completely confident and very happy with our selections. If you're visiting Ferguson Home, I highly recommend asking for Suzanne Story. She truly goes above and beyond.

I was looking for a vanity that was not in stock anywhere. The customer service representative…read morecalled the manufacturer to try to get more definitive information. I did not purchase from them but was impressed with how kind and quick the customer service representative was for me.

This location is always a miss, today I went in with my husband looking for ear buds and we asked…read morean associate for help and he said he would send someone over. He was just chatting with another associate, maybe he was busy so I just shrugged it off. We waited and nobody came. A couple minutes later and he's helping someone else. We ended up waiting a little longer and nobody came. We ended up leaving without purchasing anything. This isn't the first time this has happened, so disappointing...

Josh was a godsend! He is an expert on recording mics and helped me make an informed decision about…read morewhich Rode wireless mic set to go with. He also took time to show me other suggestions and to help me make the most of my new equipment. Friendly, knowledgeable, efficient, and genuinely happy to help - what more could one ask for?

Outstanding service Came out on weekend, fixed washer,…read morereasonable price Definitely will hire for future repairs

Igor is a true professional. His availability is awesome and he is very accommodating to schedule…read more He was right on time to install my over the range microwave. Skilled and knowledgeable, I would recommend Igor to anyone looking for great craftsmanship and reliability.

I have been shopping at Pacific Sales for over twenty years. In addition to having a great…read moreselection of appliances and fixtures, they also have an amazingly competent and friendly staff. My absolute favorite person to work with is Bobby Baiza! He makes every project go as smoothly as possible. Bobby has an encyclopedic knowledge of the products, and a great aesthetic. Also, when I find something I like he always provides me with options at different price points. And he makes sure that I am getting the best deal possible by comparing Pacific Sales prices to online competitors. If he finds a lower price online, he matches that price! So if you are looking for anything for your kitchen or bathroom, then I highly recommend going to Pacific Sales and talking to Bobby! You'll be glad you did. :)

If you are remodeling or building a home from ground up…read more I've done a handful. Robert Veloz at Pacific Sales in Irvine. Has truly made my process so smooth. His wealth of knowledge has truly allowed me to make better decision. His understanding of products allowed me to design my dream space. Thank you for all you do.... Sincerely; Now your favorite customer

I received Excellent Service! He was punctual and did what I needed done for a reasonable price…read more Cheers

I had an issue where water wasn't getting to the washer arms. They quickly identified the problem…read moreand fixed it. Would use again.

Leaving this review for everyone to know this place no longer exist drove all the way out here and…read moreit's a different business. Probably should've called first.

Many thanks to Jerry! Made our kitchen complete with a purchase of a Sub Zero Pro. Went the extra…read moremile and ordered extra accessories to make the wife very happy. You know the saying... He had the deliver set, everything was professional and on time & perfectly orchestrated. Did I mentioned he saved us over 60%!! These Subs can be pricey and he went above and beyond the savings! Many Thanks again! Wish more business operators can be like Jerry.

Beautiful store. Great service. They ordered a unique lighting part we couldn't find anywhere else…read more Their expertise helped us identify what we needed and they handheld the order until we received it.

We purchased light fixtures from Light Styles when they used to be on Newport Blvd. They had an…read moreamazing selection and great service, so we went back, only to discover that they moved. Their new location is even nicer, with high-end kitchen appliances, as well. We were only there to purchase a ceiling light. And, even though, they were about to close, Jordan was very patient and showed us a variety of light fixtures and answered all of our questions - he even answered some questions we had about our kitchen appliances that we purchased elsewhere! We ended up getting a light fixture that day but it had issues after it was delivered. Jordan worked with us to get the issue resolved and we're very happy with his level of service. We'll definitely be back for the light fixtures of our landscaping remodel in the future! Thank you, Jordan!