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    PCH Appliances

    1.7 (6 reviews)

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    4 months ago

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    7 months ago

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    6 months ago

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    7 months ago

    Fast and easy transaction. Item as described with manufacturer warranty as told by sales representative. Thank you!

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    1 year ago

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    1 year ago

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    Universal Appliance and Kitchen Center - Remodeled kitchen with Thermador appliances. We installed the wood range hood over the vent.

    Universal Appliance and Kitchen Center

    4.0(60 reviews)
    4.8 mi

    I came to Universal when our refrigerator broke. In our household of 7 people this was kind of a…read morecrisis -- I walked into the Costa Mesa showroom needing help in a hurry! Ray was very helpful and patient, answering all my questions and helping me compare the models that would work for our home. We selected a Sub Zero, which was in stock and ready to deliver. Ray helped us through the site survey process and made sure we got our new refrigerator installed without delay. The installation team was really great, carefully and quickly taking out the old built-in and installing the new one. We LOVE our new refrigerator, and we recommend Universal wholeheartedly and without reservation!

    We bought a fridge and dryer from this place last year. George was very attentive, knowledgeable…read moreand honest and we are very happy with the purchase that we made. First, we were thinking to buy a KitchenAid fridge from another place but we were convinced from him to buy a subzero fridge. Oh my god! It is such a big difference! I know it costed more at first but the food last longer and we were very amazed. The measuring and fitting of the fridge is perfect and so beautiful. It was really worth it and I am so glad we listened to George. Lately our dryer is making a big noise so I called him 2 days ago. He already made an appointment with the LG technician to come out to our house. Even the aftercare he took care of our issues right away! When we buy another house, we will definitely go back to this place and ask for George. We are very thankful to have him.

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    Universal Appliance and Kitchen Center
    Universal Appliance and Kitchen Center
    Universal Appliance and Kitchen Center - Refrigerator damaged

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    Refrigerator damaged

    Sub Zero Wolf and Cove Showroom -  Costa Mesa - New transitional kitchen

    Sub Zero Wolf and Cove Showroom - Costa Mesa

    3.9(50 reviews)
    4.8 mi
    $$$
    Consultations available
    Available by appointment

    Excellent customer service, extremely knowledgeable and helpful rep. Chelsea sold me our entire…read moresuite of products for our new kitchen. Sub Zero Wolf and Cove! Thank you Chelsea!

    We visited around noon on Saturday and were disappointed with the customer service experience here…read more We were walk-ins, so I understand consultants may have scheduled appointments and limited availability. However, for a high-end appliance store, I expected a much more professional and welcoming atmosphere from the moment we arrived. The receptionist appeared far more interested in scrolling through social media on her phone than acknowledging or assisting customers. Even a simple greeting or explanation about wait times would have gone a long way. First impressions matter, especially in a luxury retail environment where customer service should be a top priority. I would highly recommend additional training for front desk staff on professionalism, attentiveness, and customer interaction. Edit to add response to the business: To clarify, this visit did take place at the Costa Mesa showroom on Saturday around noon. We were walk-ins and completely understand that scheduled appointments may take priority. My concern was less about availability and more about the lack of acknowledgment and professionalism. I appreciate you taking the time to reply publicly, but I was surprised by the comment regarding not having record of our visit, especially since we were not checking in for an appointment, nor were we asked to leave any information as we were barely acknowledged by your receptionist. My review was simply intended to provide honest feedback about the customer experience we encountered.

    Photos
    Sub Zero Wolf and Cove Showroom -  Costa Mesa - Wolf range and cooktop display

    Wolf range and cooktop display

    Sub Zero Wolf and Cove Showroom -  Costa Mesa - Wolf Range:  Experts in cooking with quality second to none.

    Wolf Range: Experts in cooking with quality second to none.

    Sub Zero Wolf and Cove Showroom -  Costa Mesa - This is what a kitchen should look like.  We appointed and appliances on point : )

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    This is what a kitchen should look like. We appointed and appliances on point : )

    PCH Appliances - appliances - Updated May 2026

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