All about Sandy! She is the most kind, intelligent patient, gentle hygienist I've ever dealt with!…read more She makes going to the dentist a good experience! She takes the time to explain everything in as much detail as you need, even using visual aids to explain. She is simply amazing. That said, so is the front office staff and Dr. Fallahi to boot! Do your mouth a favor and get your butt in there!

I've been a patient there for many years and was very upset with the new appointment system. The…read morelast 2 times I was there in the past few weeks, I had appointments and wasn't told at sign in that they were running behind. Both of my appointments were started 30 min later than the actual appt. I was there 2 weeks ago and was supposed to have 2 procedures back to back and had to take off work and b/c of them running behind, only received 1 service and had to take off work again to come back and was sitting in the waiting room 30 min past my appt. time, VERY UPSET!!!!!!!!! The dental staff told me there is a new office system to try and get everyone in but there should'nt be a patient not taken on time or close to it so that others are then pushed back after they take off work. Everyone's time is just as valuable as the next person. I love the dental team but just wish whoever is doing these new appointments would go back to the old way of making the patients happy and on time for their next part of the day.

The level of incompetence in this practice was disappointing to say the least…read more They determined that a procedure was needed, which I agreed, however due to billing they needed to submit to my insurance to see how much they would be paid, first, even though this procedure did not require pre-authorization and they were In Network at the time. X-rays only in this visit and I was not able to get my teeth cleaned, the reason I went in the first place. One month, two, three months go by and after multiple calls to check status with them where I was told to "just continue to wait", I called my insurance company. First of all, they had not submitted any of the paperwork accurately for this confirmation of financial payment they require prior to providing the service. Second of all, by this time they had dropped from my insurance network (receptionist wasn't aware, I had to inform her) so I was unable to even go to get my teeth cleaned, which is all I had wanted from the start. Nice people, but that's about it. With the number of dentists in this city/other options, I would not recommend at all.

Dr. Cooper and his staff have always been extremely thorough in their dental exams and care. Their…read moreteam has never steered me wrong in getting the necessary work done, and has saved me from getting thousands of dollars of work done that other dental "experts" claimed I needed. Will never go to another dental practice in the area!

I was there two times and both times they lied about the cost. The second time they said I have…read morereally great insurance, really great. The cost will be $1,200.00. Here they didn't take my insurance after I had given it to them and asked repeatedly if they take it YES was the answer. They did not take it! My bill was $4,300.00!!!!! Oh just put it in a credit card. Don't be fooled.

Been going here for years and I would recommend them to anyone. Staff is very welcomingread more

What an outstanding dental practice!!! I was introduced to…read morethis practice by a friend who said it was the best dentist he had ever been to. Boy was he right! Dr Strause is just awesome, absolutely pain free dentistry. A staff that is so wonderful and friendly. They use state of the art technology and they are reasonably priced. I have had very bad experiences in the past with dentists in CT who would charge an arm and a leg for the most basic of services. Not here. I can't say enough nice things about this practice.

Quality dental care from friendly people. Appointment was on time. The office was clean and the…read morewaiting room was comfortable.

Dr Gallagher's work was impeccable and flawless- I was impressed with the staffs professionalism…read moreand competency- I was unable to tell which tooth had the decay once he was finished- if you want dental work that resembles the natural appearance of your tooth- then look no further than Gallagher and Eden--- ask for Dr Gallagher See before, progressing and completion In attached photos -- dental work and filling has come along way.

After 8 years as a patient I left the practice yesterday because apparently time policies are more…read moreimportant than people! I also work in healthcare, with patients/children who have epilepsy and the day of my appointment I had a late emergency patient. I busted my butt to get my patient taken care of and to get from Towson to Westminster in time for my appointment, an appointment that THEY rescheduled originally because the hygienist was sick on the day of my original appointment. I called as I was getting off 795 onto 140 to say I was running 15 min late and explained why (child having seizures) and I was told no problem. A few seconds after I hung up they were calling back to ask if I could make it there in the next 2 min, of course the answer was no and I explained again about my patient who was actively seizing when they came into the hospital. I was then told that their policy is a 10 min window and if I couldn't be there in 2 min even after everything I did to get there (stabilizing my patient and fighting afternoon traffic) they would have to reschedule me, I'm sorry, I find that to be EXTREMELY BAD BUSINESS AND PATIENT CARE when you were with the practice as long as I was. I GUESS I SHOULD'VE LEFT THE CHILD SEIZING ON THE TABLE IN ORDER TO MAKE MY APPOINTMENT ON TIME. Loyalty means nothing to this practice, so just make sure you're on time. There are plenty of dentists to choose from, maybe they should remember that! Show a little humanity and not worry so much about policy!

I appreciate the time and attention Dr A gives to speak with patients. Ken does an awesome job…read morecleaning with a gentle touch and good humor. The place is clean and appears to be well managed. I would recommend it for new patients who truly hate dentist time ...

Attempted to get on the schedule for a cleaning after dealing with some changes in insurance…read more Called July 17th and was told I needed to call back in January to even get on the schedule. I asked about being on a waitlist if someone cancelled last minute and the receptionist acted like I was crazy. Oddly enough they had no problem scheduling an appointment for a more urgent issue (which will, of course, be more lucrative). Interestingly enough, I had an issue in the past where a hygienist berated me for not getting frequent enough cleanings. If you are looking for complete dental care options and not just emergency availability, I do not recommend this office.

I had an issue with billing and posted a review about my experience. I was actually contacted by…read moreDr. Genetti she wanted to know what exactly was the problem. After I explained she informed me that she would address my problem and said they would reimburse my full amount. I was really surprised and thank her for helping me out. Within 3 days I had a check in the mail. The fact that Dr. Genetti personally contacted me and took care of my problem shows she cares about her patients. Also, the dental care quality I received was excellent.

I am out of network for my dental insurance. But I checked with the insurance on what kind of…read morecoverage I would have for a comprehensive evaluation and if they used code D9310 for billing my insurance would cover 80% of the $250 charge. I called 2 times and informed billing about the code and when I went to my appointment I made it clear I didn't want to have the evaluation if they used another code. I was told on the phone and at the appointment they would use that specific code. When I want to pay the bill at checkout they told me total bill is $445. I had to pay out of pocket and they would send to my insurance company. The other charge was for Radiographic imaging. I thought everything was part of the evaluation but I paid it thinking the insurance company would pay 80%. They did not use the code number I gave them for billing and out of $445 charge the insurance company only paid $66. When I called billing about this matter they said they don't use that billing code I questioned why 3 times they told me they do and gave them the code each time. This was a problem for me due to being out of work from surgery and didn't have a lot of money to spend for a consultation. I feel I was lied to and not properly informed about the additional charges for the Radiographic. Needless to say I will not go back for the second consultation to discuss what dental procedures they recommend.

I have been very happy with all of the services that Sipes Dental has provided for me. I went to…read moreSipes Dental for a consultation for dental implants in my upper jaw. Dr. Sipes and his staff took their time explaining all my options thoroughly and gave me an option that I did not know was available to me. I had a previous consultation with another dental group that was misleading in my options and was much more expensive than what Dr. Sipes was offering me. I had previously been reluctant to go to the dentist due to fear of pain, but Dr. Sipes explained why his methods would not cause me outright pain and just a little discomfort. I decided to have a full implant to replace all the teeth in my upper jaw instead of having dentures or a combination of bridges and implants and teeth removals. Dr. Sipes is very knowledgeable and has a very nice manner about him. He didn't speak 'over' me; he made sure that I understood every aspect of the services he was offering. Dr. Sipes was right about the pain...I only had a little discomfort from the shots and the rest of the procedure was pain-free! Recovery from my procedure was quick and pain-free as well. I have been so pleased with the full implant in my upper jaw. It seems as if it is my own natural teeth. It is easy to clean and looks very natural and I'm thrilled that I went with the full implant. The staff have been very nice and helpful. The office is very nice and well- organized. They have state-of-the-art techniques and equipment. I recommend Sipes Dental for anyone, but especially if you have avoided dental treatments due to fear of pain or because you have a lot of dental work than needs done. It's well worth how good you will feel having nice teeth again.

I work in dental so cleanliness, quality care and patient treatment are important to me. Everything…read morewas top notch here. Clean, beautiful office with exceptionally friendly staff. Thank you Dr. Sipes for getting me in quickly and providing me with a completely painless root canal!!