Reposting from my Google review. What a great team at this location and they are worth the extra…read moredrive. If I could give 10 stars I would. I was going to change phone services and had shopped around. I also talked to AT& T support and got great information and a rough wuote to upgrade my iphone. I highly reccoend doing this because it can save sone time when ypu go to a busy store. I also called the store Summerhill Lake Mead location the night before and spoke to Tim. He let me know the phones were out but I could come in snd order. He set ip my appointment and answered a few more questions. Nuvia and Brittany were amazing. Since Internet air is now available in my area they set me ip for that too. . I am so happy I can stay with AT& T thanks to them. I have been with AT& T over 20 years in CA and hated to hace to change internet here. Finally after 3 years I have everything bundled ip again. This is a hood location with good service. I had a previous review another location and they changed and service was sad. I won't ho back to that one. Anyway now I have to wait for everything to arrive and I am confident they will help me get set up. I might add they did all they could so I could get to another appointmet in time. It was a great day. Thanks Nuvia, and Brittany for great service, patience and smiles. I want to add to this review because I was in today to turn in my trade-in. Tim and Britney were working there and Tim helped me put a cover for my camera on. I have to add Davion and Britney for all they did in clearing my old phone for trade-in. I had left me changed password at home so it took longer because of Apple security reasons . They were so patient and Davion explained the paperwork thoroughly. I can't say enough about this crew. They have gone above and beyond with all my needs.. I am switching my internet once I receive the modem and I know Britney will make sure it's installed perfectly. I am just elated I am able to stay with AT&T thanks to this team. Buying a phone and any change is difficult and fills me with dread but they made the transition as smooth as possible. Thank you Summerhill AT& T team. Daisy (the comment below)was from another review but at this store. She was the one from this store that made things better until I could ipgrade later.

The service here was atrocious. After years with ATT we got the runaround on a new phone cost for…read moremy gf. That's ok we switched to T mobile today. Treat long term customers badly and lose the business.

Working with Erik turned our 1 star review into 5 stars with his incredible customer service and…read morehelp with resolving our account creation issues. Back in October 2025, we transferred to Verizon from another carrier and traded in our phones during the account setup process. We were told to expect a specific amount for our devices and promotional gift cards for being new customers. (This all happened at a different Verizon location.) For some reason, there were issues with receiving the full compensation credit for our trade-in and our gift cards. The Verizon folks we were initially working with at the other location couldn't seem to track where the credit and gift cards went. It was at this point Erik took over our account and made it his mission to get us a resolution. From end of November to end of December 2025, he contacted customer service multiple times on our behalf to track down our missing credit balance. He proactively communicated the progress being made and consistently followed up with us to make sure we really got the credits and the promotional gift cards. While the initial signup was rocky, working with Erik re-instated our confidence in Verizon. He made sure we were heard and went above and beyond to ensure we were taken care of.

I'm reviewing this location because of Sergio. As soon as I walked in I was greeted by Sergio and…read moreready to assist. I was checking out different iPhones because I was thinking of upgrading. I asked him so many questions and he answered politely on each of them and gave me honest answers and not feeling forceful to upgrade. If you are looking to upgrade and go this location--ask for Sergio! The store is organized. Parking could be hectic due to location is next to Marshall's.

Smooth customer service, great options, good pricing. Professionals!…read more New iPhone 17e!

Due to a technical error on my part our numbers were ported out and our cellular service was…read moreinterrupted. To correct this I had to go to the store this past Saturday. Gerica greeted us when we arrived and got us signed in. Gavin handled our situation like a pro. Danielle (manager) also assisted. Although I wasn't able to get my number back, I DID get 2 phone upgrades with multiple accessories with no out of pocket cost. On top of that, my monthly bill dropped by a few dollars. A fourth employee arrived during my visit. Didn't catch his name, but he was friendly as well. Store was clean. Music was good. Staff was helpful.

I got a refund and an acknowledgment of the error that was made, but it did take me about 10…read moredifferent follow ups. I'm still a customer of Verizon three years later so I'm updating my review to four stars as they have really good quality cell phone service without call drops. But there has been a blip here and there in regards to customer service for example, my hotspot was broken for a while, and I had to follow up with customer support three times.

Phone trouble today my phone died walked into Verizon Sid so welcoming sweet kind knowledgeable…read morejust a blessing god sent help us will only ask for him thankyou Verizon absolutely amazing experience the twins

Got my iPhone 12 screen repaired here by Dan. Great pricing great service I highly recommendread more

Don't come here unless you want to get scammed. I paid $120 to fix my front and back screen about…read moretwo weeks ago. Ever since then my phone hasn't been the same, acting weird. I should've known there was something up when had been workin on my screen for well OVER an hour w no customers (in possesion if it for 5+). I've fixed my screen plenty of times knowing its a quick fix. I've never had battery problems, but now my phone would keep turning off, multiple times in a row, and it'll be halfway charged. Its like its getting possessed. I swear, Apple is not even laggy, but i feel like i have an android by the way how hard i have to type. My phone was not like this before i went to the shop.

I came here for the first time and was actually impressed. The store was large, super clean,…read moreorganized, and there was no wait at all, so I was literally in and out. Customer service was great and everyone was helpful. Stopped by to get my daughter's screen protector replaced since it was cracked all over. One thing I've noticed lately is these newer screen protectors just don't seem to be made as durable as they used to be. It feels like you barely drop your phone once and suddenly there's a full spiderweb crack across it. I highly recommend getting the lifetime screen protector protection and paying the monthly fee because, at least for my family, it's definitely worth it. I'm in T-Mobile replacing screen protectors more often than I'd like to admit

Why do I even leave my house? Everything is available online…read moreand I have great cats, soft blankets, and snacks!! A T-Mobile retail employee at this store coerced David into purchasing a low-value (non functional) phone. They apparently accessed the account using the primary account holders PIN (my mom's law office) without permission to vague the purchase and misrepresented a paid-in-full device purchase as "service" in order to deny a return. He retained his existing number, so no new line was added despite their claim. This is a deceptive sales tactic designed to evade T-Mobile's own 14-day buyer's remorse policy. This isn't just shady -- it's textbook deceptive sales practice. They now say they will "make it right" but this doesn't change the fact that the employee saw an old guy who came in with a "factory unlocked phone" and told him unlocked phones couldn't be used and sold him a bottom level Samsung instead and is now claiming that David got the phone for free by adding a line (completely false... he didn't have that access.) 0/10 They offered to let him keep the phone and take 100 off the bill. We don't want the phone. We want this to never happen again. Scammy McScammerscam

Serena is knowledgeable, efficient, courteous, and very professional. She was patient and able to…read morehelp me this morning promptly. Thank you! Honestly, I've never had an issue with my Boost service either. For the price, you can't go wrong.

Good place for any cell needs. Thanks Micheal…read more Always helpful and knowledgeable. Happy

Once upon a time I was searching for a cell phone repairman and a good cellular network…read more Somewhere along the long winded road of Sahara boulevard. A place appeared like a mirage, in the name of Celluar Depot. Inside was a man named Michael, whom I enjoyed networking with. A good person who provided simplified service. A modern guru who believes, a Cricket payment should not feel like a traffic ticket.

12 years I have been with Metro PCS. I exclusively use the Buffalo and Vegas Drive location. It's…read morebad. Today is 08/13/25 @12:20 I called them with a seemingly fraudulant text claiming it was Metro PCS and they want my payment information. I never gave them a card, I always make my payments over the app. This man who would not say his name for me said I have to come in the store for this. I asked why we can't just make sure my account is in good standing and he hung up on me and hung up on me without even saying hello the 2 times I called back. My son worked at this store for 2 and a half years. We know the owner Elver but this was not Elver. This was a rude person for no reason. Is this how Metro allows their employees to treat 2 phone paying customers of 12 years. I will just find a new provider. Totally unprofessional for no reason. I was calm and polite.

From the owner: Switch today & enjoy America's largest 5G network.read more

I wanted to acknowledge & appreciate TJ for going above & beyond for me with my broke screen claim…read more T-Mobile in store were no help & no customer support. I went three days dealing with tmoblie stupid verification process. TJ got it done in 2hours over again T mobile issues. Fuck T-Mobile on Buffalo & Washington. Haha Their response on my issue WAS TO UPGRADE PHONE Thank you CPR & TJ!

Excellent customer service from Ray. He was helpful, knowledgeable, and courteous. He fixed my…read morephone screen for me quickly and it was the best price in town.