Formerly my go-to Norfolk treasure trove of family shoes now an afterthought due to inconsistent…read moreselection. Store is just off of the interstate, tucked into a visibly obstructed corner with plenty of shared Southern Shopping Center parking. Employees are friendly and willing to help; one even allowed me to use their non-public restroom. It was a #1 emergency! Store is clean and well lit with an average amount of space to browse. Nike, Adidas, Vans, and New Balance were once reliably stocked in sizes needed by our entire family. Now, I've noticed stock has dwindled, not to mention replaced by "other" brands like Reebok, Fila, and K Swiss. This approach is further complicated their pricing strategy. Inflation aside, we used to score those popular brands for ~$20. Now, there's less of them with nothing under $40 WITH SALES! I understand the desire to introduce more variety; however, I'd selfishly suggest NOT sacrificing the availability of more relevant/popular brands.

I had a great experience getting some work steel toed boots here!…read more The staff was helpful without being intrusive. The great service pays for any patronage.

Prompt greeting, friendly service, clean store. Back to school shoe shopping with kids in tote…read more Despite a fairly empty store, there's not a ton of space to browse. Shoes arranged in less than obvious wall convention. Basically, to the left of a certain point are little kids sizes while to the right was 4Y and above. Lots of industry recognized name brands: Nike, Adidas, New Balance, and Vans. Prices are high, what I'd consider mall price points; definitely well above online retailers and sale outlets. I guess they stay in business by locals' who may not have reliable transportation, internet access, or just like to buy what's in front of them regardless of the inflated markup. Lots of parking available in the shared Southern Shopping Center lot.

All the above go there weekly and by shoes I'ma mad sneaker head love them folks up thereread more

Can't say shopping here is a fun, carnival-esque experience. Can say they have name brands for our…read moreentire family, frequent sales and a shoe perks reward program. I often get $10 off $75 coupons and BOGO 1/2 announcements emailed to me. Clearance is hit/miss; large stock for women's, decent for men's, and puny for kids. Still, I scored a pair of $20 sz 4 ASICS yesterday for my oldest son who savagely grew overnight. Beware clearance shoes are EXCLUDED from any sales or promos. No double dipping at this "Carnival." Front counter employees welcomed us on entry but floor employees ignored us. At least they weren't coaxing us to "step right up." Would have been nice at checkout to have more than one register open to avoid a line 6 customers deep. They do have a single "basketball hoop challenge" located in the left rear of the store near the men's clearance; great distraction for kids, in theory, until parents don't pay attention to the rowdy havoc their "angels" are causing. Occasionally, you'll hear overhead announcements reminiscent of Kmart blue light specials. I think they offered a trivia question where the first correct answer got to spin a wheel at the front of the store.

Small clearance section but huge section of regularly priced items. Heels of every height…read more Athletic, casual and dressy. The staff greet you when you enter and thank you for coming when you leave. I think the selection is pretty good even though I did not find what I was looking for.

Walk or run....however you do it, get yourself to Running Etc for your next pair of shoes…read more I desperately needed a new pair of walking shoes. My feet were aching and I wanted some help. The employees at Running Etc will first watch you walk and then pull out of few show selections that they recommend for you. My choices to try on were a pair of Brooks, the Hoka Bondi, and the Hoka Clifton. They were all comfortable but I ultimately chose the Clifton and wow, they feel so good. My arches feel supported and my heels feel like they are nuzzled in on cuddly pillows. They feel so amazing that I want to wear them ALL THE TIME. My husband was also In recently to get fitted and he chose the Hoka Bondi. They also carry great sunglasses at reasonable prices that are perfect for runners. My son needed a pair so I sent him in for those. You can't ask for better customer service and great selection.

I did not had a good customer service coming here. I wanted a professional advice on the type of…read moreshoes I needed but the salesperson was not helpful. I visited another location and got all the help I needed.

I got one pair of shoes here back in 2009. Since then, I…read morehave tried this place so many times and always leave with nothing. For such a big store with so many shoes, the options aren't great for me. It could be just me, but I fail to believe that everyone else has hour-glass shaped feet! (especially men) Get some larger, wider shoes that don't look like a picasso painting with ridiculously narrow soles, and then maybe we'll talk. Also, just as a general gripe: lower the prices. I mean really, we're walking on the things! All they are for is for squishing between the filthy ground and our filthy feet. No shoe and I mean absolutely NO SHOE is worth more than $20 at the most! (Just my opinion.) Enough charging hundreds of dollars for a piece of rubber we're just gonna scrape against the earth with our full weight every day. Reminds me of bridge tolls.. complete BS!

Sadly, I was disappointed with this DSW. The shoe racks and rows were clean and organized but the…read morelighting was very dim and it seemed like they had a smaller selection of shoes on there clearance section than other DSWs nearby. The women's bathroom was also very dirty! Not only were the toilets and stall doors splattered but there was no toilet paper inside any of the dispensers in the 3 stalls (only mostly used up rolls on top of one dispenser and a sanitary napkin box). I was really grossed out and inconvenienced using the bathroom there.

We came to this outlet mall few hours past noon on a very hot day. Parking lot was all around with…read morelots of spots to handle the crowd. Common space was a mix of open and shaded area, mostly clean and well maintained. There were a good number of shops, but most of them were smaller in size and were carrying lesser number of products. While exploring the outlet, I walked into few stores but didn't find anything worth buying. The sales tax rate was also very high 12%. The food court was little sad. There were few different shops but most were abysmal. The dining hall was also underwhelming with old chair and tables. Overall I wasn't very impressed with the experience, and was one of the least exciting outlet mall I had visited.

This outlet mall is nice but I was expecting it to be bigger. Parking was plentiful and the variety…read moreof shops had something for everyone, including a Starbucks with A/C full blasting. You know we had to sit in there awhile with our coffee and tea to cool off from the blazing heat. We checked out the Nike store, Torrid, Sketchers, and Hot Topic. Surprisingly my mother found earrings she really liked in that last store while I got a bunch of anime shirts.

I absolutely LOVE this store! The staff took the time to give a consultation for the perfect fit…read morefor my friend with extra wide feet! He was super professional, kind and courteous. It can be tough to shop with a senior with sore feet as everyone is in a hurry these days. Montagna's let us go at our own pace and we left with the perfect shoe. There was a nice selection of running shoes too. Give them a call.

Old fashioned real customer service. Sit, be fitted, describe what you want/need, and choose from…read moregreat brands, like SAS, Berkenstock, Brooks Running and more. Your new shoes will fit right, and even if they don't have the right size in the ones you want, they'll get them for you. Any problems after you leave are also handled fairly and courteously. Really, it's the kind of shoe store you come to love~a rare find, as they say. PS: if the shoe you want is on sale and they don't have it in your size, they'll order it for you and you will still get the sale price! Quality shoes do cost more, but their prices are fair!

Great customer service…read more.. My daughter and I visited this location during the week and other than us only two other customers were inside. Two employees were working... But soon as we stepped inside we were immediately greeted by the employee, Jimmy! He advised the deals and asked if we needed assistance looking for anything... we thanked him and began to browse... My daughter found some shoes she liked... tried them on and realized she liked one better than the other but we needed it in a larger size. Jimmy offered to see if the shoe was available in her size... and it was! We visited on a Sunday afternoon, and Jimmy advised he could order the shoe and that it would be available for pick up the next day about 2pm. Great customer service I'd say! I returned the next day about 6 pm and the shoe was ready for pick up. I had just missed Jimmy, but Lakiesha was there to check me out. She was super friendly as well and we engaged in small talk. Both visits were great! No waiting in line... no hassle... and my daughter was satisfied. The store is located in the busy Victory Crossing Shopping Center in Portsmouth. Stores in the center include: GameStop, FarmFresh, Payless, Rainbow, ABC to name a few and the Dollar Store is within walking distance. There is also a Wendy's, WaWa and Krispy Kreme nearby. I'd recommend you give this location a try. It seems if the shoe is not available it can be ordered and delivered within 24 hours. Have fun and enjoy life :)

Love NR but not super happy to have such long lines at the register and tons of floor people. Let…read moreme clarify-it is the holidays and it's nice to see people out shopping on a Thursday afternoon!! Store was FULL of shoppers. And seemed to have plenty of staff! But only had two -then finally added a third cashier. All while there were literally groups of staff on the floor and behind the counter. People were leaving the line (that had DOZENS) because they were waiting SOO LONG! And, there were groups of employees gathered within sight of this very long line that was snaking through the store. Just thought Mgt would want to know -it wasn't a good scene!! Lots of loyal NR customers that wanted to spend money-and not enough cashiers to help !!

Enough parking available within the plaza, no need to pay. The store itself was well identified and…read morevery clean. I feel like Ive seen better selection of purses at different locations, their home section was too small for me. Their beauty aisle was definitely worth my time (face and skin products) but the nail polish options is not what im used to. I had to look for it to find it on a column and it was just 3 colors and not the brand i was looking for. The staff was cool and made sure to let me know where some of the cool items were so I can keep buying.

Don't order anything from this place.. you won't get it.. bought a hoodie from this place on Nov…read more25th...they generated an ups label but never shipped.. I gave them three weeks and nothing was shipped.. I finally called and to be honest I was shocked that someone answered because that didn't have a working number for a while. ( I wouldn't have a working number either if my store didn't send out merch that was paid for) When someone finally picked up he said he didn't have the time to look into my order cause the store was about to close.. awesome customer service!!! I filled a return with my credit card and got my money back. I'm sure they never even saw the email my cc sent them.. they suck at responding to emails also..how is this place still open?!!! I didn't want to give them one star but I had to to be able to warn people about this shit show!!!

I placed an order on February 22 and it has never been shipped…read more I emailed them and sent Instagram messages but never got any reply. When I asked about my order in their Instagram comments they deleted my comments instead of helping. Very unprofessional customer service.