Don't order anything from this place.. you won't get it.. bought a hoodie from this place on Nov 25th...they generated an ups label but never shipped.. I gave them three weeks and nothing was shipped.. I finally called and to be honest I was shocked that someone answered because that didn't have a working number for a while. ( I wouldn't have a working number either if my store didn't send out merch that was paid for) When someone finally picked up he said he didn't have the time to look into my order cause the store was about to close.. awesome customer service!!! I filled a return with my credit card and got my money back. I'm sure they never even saw the email my cc sent them.. they suck at responding to emails also..how is this place still open?!!! I didn't want to give them one star but I had to to be able to warn people about this shit show!!! read more

Creme 321 - Was expected Dec. 4th! What a joke! - Men's Clothing Near Me - Norfolk, Virginia

I placed an order on February 22 and it has never been shipped. I emailed them and sent Instagram messages but never got any reply. When I asked about my order in their Instagram comments they deleted my comments instead of helping. Very unprofessional customer service. read more

Creme is definitely a boutique with name brand styles that comes with a price tag toooo! But you can always find some good stuff and they do have sales. If there's a sneaker dropping, better believe they will have it! The staff is always nice and helpful. It's a small place so it's easy to shop for what you want, pay and walk right out- HA! read more

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This might be the worst store you can possibly shop at. Besides the staff that constantly makes mistakes such as sending a sneakerbox with only one shoe (hows this even possible) to sending Used and yellowed sneakers. Worst part? They get upset when you want to return it and give you attitude. Just stay away read more

Worst customer service in the industry...high shipping and bogus return/exchange policies

I ordered my Air Jordan 1 high OG Denim's 2024 on July 16th and received my shoes on July 27th. So as you can see, the entire transaction took 11 days to complete. I recieved my tracking information within 7 days of the order and it came 4 days later. My item came in perfect condition and I was surprised! I've gotten merchandise from shoe palace, snipes, champs etc. with damaged boxes but not creme. I also emailed them with a question regarding my order and they responded within 2 days. Finally, I verified the product via check-check and the legit app and they passed as authentic as well. I am giving them 4.25/5 stars because the shoes smelled like cigarette smoke. To the creme321 team: I recommend not smoking in inventory, near inventory or while packing and sorting goods. read more

I ordered a pair of pink Vomero 5's on august 17th , it's now September 6th and I've only received a email stating "label created" this PLACE IS A SCAM!!!!!! DO NOT BUY WITH THEM ONLINE!!!! they will steal your money and your products. Such terrible service. read more

Ordered shoes 2 weeks ago, received no updates. Tried contacting them and their number is disconnected. Only after I did a charge back did they respond. Awful site, don't waste your money. read more

Ordered on 11/11 and still have not had item shipped. Zero response to emails. This store is selling fake sneakers and generally don't even ship even the fake pairs. Buyer beware. read more

This is the worst experience I've received from a shoe store. I ordered shoes on 8/14 from their website. I reached out to them on 8/23 because I never received any shipping information. They emailed me immediately and told me shipping information takes 7-10 business days and stay safe. I immediately knew I was dealing with a very unprofessional establishment and individual. Today 8/28 makes the 10th business day and I received a notification from PayPal that my ordered had been cancelled and I had a refund. These shoes were a gift for my daughter. Now they're sold out due to the lack of efficiency and effort this sorry store put fourth in fulfilling their orders. read more

Terrible experience stay away!!! Order took over a month to process and still haven't received. Customer service is non existent. Avoid this terrible store at all costs. read more

This place sucks. Read the reviews. I had the same problems. My dunk low pandas look fake !! I can't believe how poor the quality is. Either nike did bad QC or these are reps ! I have 70 pairs in my collection and I looked through them all and none look like these dunks. I'm going to look into this more and update then to let every one kind if they are reps ! read more

I've been here 3 times in recent memory. 1st time I bought socks and everything was fine. 2nd time the store was locked even though it was during their open hours. 3rd time was 2 hours into their being open time and they were loading stuff in. I asked if they were open. The worker told me to come back in 10 mins, then under his breath said, " obviously we're busy as hell". I left after that and didn't return. read more

I've been to this store three times now and all three times it was closed when it said it was open, based on that and every other review I've seen on here id say this is the most unprofessional business I've ever seen. Must not like money. read more

Worst customer service I've ever seen in my life. Have been hung up on when talking on phone, employees pay absolutely no mind to me,as well as countless other bad experience. If your in the area go to The Locker Room or Xchange before you ever deal with these people read more

slow shipping everytime u order it takes at least 2 weeks for a shipping label to be created then u have to wait another 7 days to see if it actually even ships lol THEY NEED PEOPLE WHO WANT TO WORK NOT LAZY PPL who want to get paid for doing minimum work I work at a shoe store lol it doesn't take 3 weeks to ship a pair of shoes unless I have lazy employees read more

How do you get ahold of this store? I have been waiting on two orders since 11/9. Emailed 3 times and have called can not get ahold of anyone to find out about tracking. $29 to ship with confirmed tracking is interesting to say the least and not receive any information. read more

The store employees are some of the rudest and unprofessional people I have dealt with. They use shady bushes practices when it comes to limited shoe releases. They will announce on social media and when you show up to purchase they will.say they are sold out unless you want to buy then for a higher Mark up out the back. The employees will give the "hook up" to their inner circle and leave regular patrons in the dust. They will not provide any information or even talk to you like a human without being annoyed and being arrogant. Good luck to this shady business with unprofessional employees. This was my first and last time I bring my business to your shop. If the owner is in on this con job than shame on you. If you aren't aware then maybe hire some people with professionalism and integrity who won't treat your shop like thier personal homie thrift store where the inner circle gets first dibs on products. P.s. don't criticize then on social media as they will block and remove your comments. Guess when you have a guilty conscience you can't let the posted truth call you out. #rigged read more

Thank you so much for everyone who reviewed this place. I actually came down from Chicago with severe bands to spend but after I read these reviews I will take my business up the street I will never allow someone to treat me the way this place has treated past customers. Thanks again to all the people who took the timeTo review this and all the other places in the area. read more

This store is very unprofessional. The workers in this store locked the door on my friends and I when we were planning on coming into the store to make a purchase. We found this to be very disrespectful and rude. The fact that we were a group of all black women made this experience even worse because we now believe the workers in this store are either racist, sexist, or both. We will not be supporting this store and will be sure to let everyone we know that this store is not supportive of black women. read more

This store makes anyone who walks in feel uncomfortable. Although I purchased a $130 shirt from here I did not want to give them my business due to the bad vibe I got from employees. On another occasion, stopped by the store at 7:03 pm, 3 minutes after close, while 3 employees were sitting inside. There are no signs indicating their hours, so I did not know they were closed. They stared at me and refused to walk to the door or open the door to tell us that they were closed. I just had a simple question to ask, but they wouldn't know that because they chose to ignore me. Horrible way to conduct a business, I would not recommend. read more

Im not sure what is going on but Im very disappointed in this place. Purposely placed an order from them on a Sunday instead of another online store in an effort to support a Virginia based business (I am a Native). Was charged $23.00 for "express shipping" whereas the other store was charging $9.00 even though their warehouse is in Hong Kong. No problem, ill take the hit. Emailed, and then called on Wednesday to follow up because no shipping confirmation had been received. A very non chalant, unconcerned young lady told me it would either be shipped out that day or the next. Come Friday, still no shipping information. Told them just cancel my order, and refund me my money. Won't even visit the online site anymore after this, smh.... read more

This store is the "Best" Store in Philly hands down. From Bape to Off White to Dior this store has it. I'm not sure what other people experienced but the customer service was great. The sales associates not only were knowledgeable but they helped me put together an amazing outfit for my birthday. I highly recommend this store. read more

This place gets a bad rap for customer service, but I will say that I would get frustrated too if I had people coming in and asking to try on 10 pairs of shoes and not even getting one. Who doesn't know their own size...? But thats besides the point. Whenever I come in here looking to buy something for my boyfriend, the staff are always pretty helpful and will even let me know what apparel will be launching soon. They have a lot of cool of brands, and usually have a new one every time I go in. There are ones I didn't even know existed. I will definitely be coming back because they have dope stuff and really, theres no other store like them here. read more

horrible customer service. i understand that i came in with only 20 minutes until close and that can be frustrating, but i had full intentions on purchasing shoes until i noticed how awfully the employees were treating us. no greetings, no one asked if we wanted to see anything. they just continued cleaning and closing duties. we weren't even the only customers in the store! we weren't allowed to try on shoes, which would have been fine except no one informed us until i already had a shoe on and they were incredibly rude about it. they answered every question very bluntly and apathetically. they obviously had no interest in selling us anything. i will never go back there and wouldn't recommend them to anyone, no matter how nice their shoes really were. read more

Terrible customer service. Very rude and not helpful at all. They sent me the wrong size and wouldn't want to exchange the shoe for me. Definitely wouldn't recommend doing business with them. read more

I recently bought a $90 shirt from this store ,I wanted to try it on but the clerk said the dressing room was out of order, so I had to stand in front window with a packed restaurant accross the hall from it , and try it on. I went back to return the $90 shirt,the clerk at the store said that they Don't DO RETURNS! read more

Walk in today and was asked to leave my covered cup of coffee on the front table. I just walked out. Never to return. #lostsale

Store is shit, they sold me a pair of shoes one was size ten and the other shoe was size 11. When i called back they said they don't do exchanges or returns. Customer service is ass, odee rude. He said that there is nothing he can do to help, is it too much to ask for the same size pair lmaooo. Maybe im being dramatic lol. read more

They are the most rude group of employees I've ever witnessed, at BOTH locations. They treat customers like scum. The owner should clean house and hire all different people with better customer service. It's sad I can't shop comfortably without feeling like I'm not worthy to be in the store. read more

Found limited sneakers in their online shop that had been sold out not just in the us but internationally, for retail. Wearing a small size makes finding limited and hyped shoes difficult and expensive...glad to have stumbled across this boutique through a google search, had previously heard about them through the YouTuber Bull1trc...got the shipping confirmation next day btw read more

Boicot to this store!! This people do not respect the clients. They put on internet deceptive ads telling the kids to go to get tickets in store and in parks and they don't give them. Do not buy on this store do they learn to respect clients!!! Boicot to this store if you respect yourself!!!! read more

This business has the worst customer service. This place sucks. Very unprofessional and I'm not the sensitive type. They act like they are untouchable in a way they are since they are our only "exclusive" streetwear spot. But the way they treat their loyal customers is a disgrace. So upset Pusha T put this business fully in the hands of some Trump supporters. Total let down. read more

2 years old son made a purchase by accident while playing with my phone, I emailed them within 20 minutes to cancel my order and have been ignored. Terrible customer service. read more

I called to ask about the Yeezy drop on March 17th. I simply said, " Hi, Will your store have sizes as low as size 4 instore tomorrow for the drop?" Instead of saying a simple yes, the guy said some smarta** remark about "did you read the post".....what post I asked? He said instagram. I told him no, I don't follow you on instagram. THEN INSTEAD OF ANSWERING MY QUESTION....he said "how do you know we have inventory for the drop then?" I told him the other Creme location told me about it. He said " Well, if you would have seen the post, you would know we have size 4 for tomorrow." Um okay well guess what, since you can't be bothered to ask a simple 2 second question....I bought my shoes directly from yeezy supply. read more

I love the selection of items. I have been collecting bape for a few years and jordans for over 10 so they always have what I need. But the employees literally make me despise walking into this store. I don't think I have ever left satisfied with the customer service. The employees will lie to the customers. Any limited item gets back doored so bad its almost impossible to ever get it. This store has potential to be great but the employees just ruin the entire experience. read more

This store is modern, clean and well organized. All the things I appreciate in a retail store. There is plenty of parking in back lot; just a short walk through the corridor and you are there. We were immediately greeted when we walked in and told about the current promotion they were running. The associate was really nice, he answered all my questions and told me about their instagram page and how the raffles work. I really appreciated the knowledge. The shoes out on display are the smallest size they have. They carry a lot of the higher end brands and whoever their buyer is does a great job in keeping up with the latest trends and brining hard to find brands to Hampton Roads. read more

Don't get me wrong the store is clean, organized, taken care of but the customer service sucks. I don't went today for the retro 11 space jams and the guy at the door was a true asshole. I'm not sure if he was cranky, rolled off the wrong side of the bed or what but he was definitely rude. Employees had more respect than him and I believe he was the owner. Shaking my head. read more

The people who work at this store have terrible customer service skills. All they care about is rather or not you put fingerprints on the glass cases in the store when you are looking at the merchandise. There was a sales associate (really a jerk) running around in the store acting like he owned the place. As a business woman he probably was nothing but a minimum wage paid employee. He was showing my sons some merchandise in the glass case and when my son put his hand on the top of the case, he said, don't lean on the case, it might break. He was not talking to kids but an adult with enough intelligence to respect the fact that he would not break their glass cases. It was such a turnoff. Everyone in the store was so uptight. I would not buy anything out of this store. They don't know how to talk to their potential customers. We went to Nordstrom's and bought the same things we were looking at there. Having a sales person like the guy in the big ole gray sweat pants ( not professional or trendy) will hurt this store's business. I rate my customer experience as a 1 on a scale of 1-5 with 5 being exceptional. read more

Unfortunately at cream I had one of the worst customer service experiences of my life. My encounter actually happened at the MacArthur mall location. The employees were cold and extremely unprofessional. Even with that being said I still decided to make a purchase regretfully; it went down hill from there. After the transaction was completed the "sales associate" said nothing left my bag at the register and walked away. I asked to speak with the owner and a very rude man came from the back, lied and said he was the owner. I explained to him my issue and he told me verbatim "here at CREAM we don't kiss customer's asses" NO this is not a joke but it really happened unfortunately. I hope other consumers are smart enough to know they can buy the same mess online and not have to deal with crappy service and nasty WORKERS . read more