They're judgemental and refused to sell cigarette tubes and a half pint to me. Not even drunk, had…read moreto drive 3 times as far to get the tubes. I've seen them sell to belligerent drunks, why was I suddenly singled out?.. Terrible employees on Saturday night. The blonde lady on Tuesday mornings is really nice though.

He beer is often frozen solid, which we don know until we get home and try to drink one. very…read morefrustrating.

I WAS a regular until some IDIOT came running out the door yelling I had to leave or HE was calling…read morethe Police because I was just sitting in the lot( in front) waiting for a call about my home. When I tried to tell him that, he continues to SCREAM he's calling the Police! I will NEVER patronize THIS place again until he's FIRED

Coldest beer in Indy!!! Cans damn near have ice on them!!! They also cash checks and sell more 500$…read morewinners than any spot in town!!!! I HIT TWICE IN JULY!!

Great customer service, if they don't have it they'll go out of the way to help you get exactly…read morewhat you are looking for, just love the staff here.

This was hands down the worst experience I have ever had at a liquor store. The woman at the front…read morewas on her phone and when I was looking rung the bell to be let into their whisky safe (I was looking to buy a bottle of scotch) no one responded. After 5 minutes, I went up and asked them if someone was going to let me look, and the response was that they could let me "grab what I wanted" but that they didn't have time to let me look. Very disappointing experience. I had heard some really cool things about this place, and made the 1.5 hour drive from Louisville just to check it out. I'm in the spirits Industry and have been to hundreds of liquor stores, but this is the bottom of the line. My advice, go anywhere else but this place.

We stopped looking for a hard to find bourbon. They said they carry what we were looking for but…read morethey were currently out. So we looked around - bourbons are found all the way to the back & down the stairs in an old bank vault. I found a bourbon that I haven't had for some time so I bought a bottle. It's a different kind of liquor store - in a good way.

The king of grapes what an amazing class I learned so much about different cabaret Sauvignon wines…read moreand all of them tasted delicious! The staff was phenomenal, entertaining and definitely seemed to enjoy what they were doing. Classes are only $20 and worth every penny.

Always an easy recommendation for Total Wines, wildly silly overwhelming inventory bordering on…read moregluttony of the most happy sin. There's something for everyone, great staff, fast checkout even at new years eve, and my only complaint is the annoying lack of obvious discounted items that need moved on.

Very rude! Purchased a bottle of ciroc and a 6 pack of…read morecoronas. Upon removing six pk from fridge had noticed a little moisture on the bottom of the case. Did a little more browsing and by the time I'd made it to the register I'd forgotten about it. Clerk bagged the Coronas in a paper bag. Bottle in one hand, when I went to get the bag with the Coronas I was having trouble getting it from behind plastic covering placed as a result of Covid-19. Clerk just watched. Just as I'd managed with a little maneuvering the paper bag breaks open and everything in it hits the floor. Instantly the clerk looked super annoyed, says ugh!, puts his hand on his head, stands there for a long moment, and just storms off to get a mop and bucket. I stand the bag upright and am looking around for something to use to clean the beer off of my legs and feet (as I was wearing sandles). Clerk finally returns and I ask him for paper towel which he hands over without a word and starts cleaning the mess. Didn't apologise, didn't offer to replace my 6 pack, didn't say a word to me after. I chucked it up as a loss and left bc I just wanted to get the hell out of there. Still nothing was said. I stop here often bc it's on my way home from work, but I won't be revisiting. Plenty of other liquor stores nearby to choose from. Learn better manners.

One of my favorite liquor stores in Indy. I've been going for years now, and I think it's gone…read morethrough a couple of name changes, but it's always been a constant for me. They have an excellent whisky selection and the beer is always cold! Plus the staff is always friendly. Highly recommended.

Incredible selection of wine, beer, and all spirits. They also have a big section where you can…read morepurchase tools and glasses and all kinds of bar stuff. Prices are pretty good, and they have a number of deals going on all the time that sometimes make things even better. In addition, they have a tasting area in a couple spots in the store. Another bonus they have is that they do a lot of trainings and classes so that you can learn food or drink making or a number of other things related to live in the good life. Store is really well kept and looks beautiful coming in, but obviously the focal point is the alcohol. The people there are always very helpful. I had two people stop by and ask if they could help me out in different sections of the store, and they walked by and did the same to everybody that was looking and didn't seem to have found what they were looking for.

We usually love coming to Total Wine & More because they almost always have everything we're…read morelooking for -- it really feels like a one-stop shop for all things liquor. On this visit, I was searching for a specific flavor of pretzels that Kiara told me about (the ones she gets on the plane), which are supposedly only sold at Total Wine. I saw other flavors in the store, but not the one I was looking for. The brand of the pretzels is Stellar and I was searching for the Maui Monk flavor. The website indicated that they had it in stock, so I asked a worker for help. Unfortunately, he was unhelpful and made me feel like I was bothering him, so I continued searching on my own. After some time looking on my own, I asked another employee, who was much more helpful. He took the time to check and explained that they were likely out of stock and that the online inventory isn't always accurate. He also mentioned how popular the pretzels are and that they sell out quickly--even he buys several when they come in. My husband was also looking for a small bottle of Cointreau, but they were out of that as well. I decided to try another flavor of the pretzels - Sweet and Sparky. These were good, had a spice to them with the buffalo flavoring. These bags are priced at $6.49. I'd like to eventually try the other flavors, including the one I was looking for. This visit was hit-or-miss in terms of customer service and item availability.

DO NOT SHOP AT THIS STORE!!! The date is 9/22/2025 and this…read morehappened at 3:40pm at 5021 Kentucky Ave, Indianapolis (Store #3) location. I am very disgusted and offended by the behavior of the two male employees working today (one who wears sunglasses and a younger/shorter one who wears pajamas) I had a frustrating encounter with the shorter one, last week and I left a poor review. I was told today that they refuse to serve me, and was told to leave. I have never been treated so horribly and with such disrespect!!! They were so rude and condescending!! All because a poor review?? Wow!! I will no longer shop at this Payless Liquor store and after looking up the reviews for this location, it seems this store hires employees that are habitually rude and do not care about customers. My advice....keep driving.

Rude employee. Asked for ID showed it to her putting it away she then decided never seen the ex…read moredate, pulled it out again,then wants to see it out of the case. Finally got it out, tossed it her way "just because you're older you don't need to toss it to me and refused service ". Last time I would ever go there!