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    Payless Heating and Cooling

    5.0 (4 reviews)
    Open • Open 24 hours

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    10 minutes

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    4 months ago

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    7 days ago

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    F H Furr - Our techs diagnosing an issue with an outdoor HVAC unit.

    F H Furr

    (31 reviews)

    They were great. Responded to my initial post quickly and set up a 24 hour turn. They offered to…read morecome that day but had to change plans....but gave me a nice discount for pushing it to the next day. Electrian communicated well and sent pics when he was done. Highly recommend. Great experience.

    I really wish I had encouraged my mom to go with a different company before purchasing a new HVAC…read moresystem from F.H. Furr. When she was originally quoted for the new system and installation, my husband and I were shocked by the price. We had recently replaced our own units and paid about $5,000 less. My mom ultimately chose F.H. Furr anyway because she felt the higher price would be worth it for the level of service and reliability they promised. Unfortunately, that has not been her experience. About a year later, her AC went out during 90+ degree weather. Despite it being an "emergency," it took roughly 48 hours for someone to come out, after she spent much of the day waiting for a technician. She was also charged for the emergency visit, only for the issue to turn out to involve a faulty sensor on the relatively new system they had installed. Today has been even more frustrating. She took the entire day off work because F.H. Furr was scheduled to come replace that same sensor. Her appointment window passed with no technician and no meaningful communication. When she finally called for an update, she was transferred around and had to call multiple numbers before reaching someone who could supposedly help. She was then told, "The sensor was already replaced." That simply does not make sense. The technician would have needed access to the inside of her home to perform the repair, and my mom has been home waiting for them. No one came inside and no repair was performed today. What makes this especially disappointing is that she knowingly paid significantly more for this system because she believed she was paying for better service and peace of mind. Instead, she has dealt with a failure of a relatively new system, long waits for service, missed appointment windows, poor communication, and now conflicting information about whether a repair was even performed. When a company charges a premium and sells customers on service and reliability, the follow-through should reflect that. So far, hers absolutely has not.

    A/C Medics - Our latest purchase.

    A/C Medics

    (9 reviews)

    Unfortunately, I cannot recommend this company based on our experience…read more We were referred to Chris by someone we respect and genuinely wanted to use his company to replace the HVAC system at my mother-in-law's home. His technician had previously evaluated the system, Chris came back out, and we discussed moving forward with the replacement. Chris told me he had upcoming dates available and that they would need to start early in the morning. I then asked him to send the contract, equipment information, warranty details, and price so my mother-in-law could review and sign everything and we could be prepared financially. We never received it. Over the following days, I called and texted multiple times trying to get an update. I continued giving him the benefit of the doubt because he had been referred by someone we trust. I even asked whether everything was okay and told him that if he was too busy or unable to take the job, I completely understood. I simply needed to know so we could make other arrangements. I still received no communication. What makes this particularly frustrating is that my wife is pregnant and we have four children at home, so getting the HVAC situation resolved was important to us. Had we simply been told that the company couldn't take the project, I could have contacted another contractor much sooner. I understand that contractors get busy and schedules change. That isn't the issue. The issue is committing to move forward, discussing available installation dates, and then becoming completely unresponsive when the customer asks for the contract and pricing needed to proceed. I hate leaving a one-star review, especially for a company that came through a personal referral, but after numerous attempts to communicate and no response, I would not feel comfortable recommending them.

    Thank you for being there for us when our blower motor went out had us back up and running ing…read moreless the 24hrs blessings on the hottest day of 2026 so far

    KCS Heating & Air

    KCS Heating & Air

    (57 reviews)

    I'm leaving a review based on my prior experiences with KCS (have used them since we purchased our…read morehome in 2020). We got their base maintenance plan with 2 inspection services each year, and used that for about 3 years (no real issues to fix.) During one inspection in 2024, the tech realized that our furnace water pan had filled (but not so high it shut off yet) and he helped identify the problem and luckily was able to fix it the same day (no parts/ charge.) He suggested in a non-pushy way that it really may benefit us to up our plan to the higher one (almost double the cost/yr, so a little scary) because we're probably entering the zone where larger repairs may start for our furnace and the plan covered most of the types of parts that would be in a significant repair. He seemed knowledgeable and trustworthy, so we decided to at least do it for a year. We were very lucky, because the next year was the epic winter - the furnace went out/ our YouTube tricks didn't get it running, and the red plan ($500/yr) meant we pushed to the top of the queue and got someone out when the temp was dropping in the whole house. Apparently the part needed to fix it was over $1,000 (not including install), and that was covered in our plan. So that proved the value for us! I know they were recently acquired/ merged with FH Furr, so it appeared that our online requests for service on the KCS site were not actually being seen/ addressed. When I got time to call over, the former red maintenance plan was unfortunately no longer sold by this new company. I got the "gold plan" which includes 2 HVAC inspections, a plumbing inspection, and an electrical inspection for honestly a price that is so cheap I'm worried it's going to be an upselling scam :/ so I'll update this as needed in the future to help others who may wondering if this new company will have the same service quality as pre-acquisition.

    My elderly mother has a service contract with them. Her 4th floor condo is 89° and was told at…read more10:30 am yesterday that someone would be out that day for diagnostics. We waited for 11 hours, then called and we're told that despite partnering with FHFurr, they were short-handed and someone would be out for the first appt 8-9 am today. It's noon, there's a dangerous heat advisory especially for a 93 yr old, and we haven't heard anything

    Payless Heating and Cooling - waterheaterinstallrepair - Updated October 2026

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