Worst experience with a dog groomer, ever! Stacie arrived and immediately was wearing an attitude. She showed up at the wrong apartment and then tried to say I gave her the wrong building number (my text to her shows otherwise). She possessed no customer service skills whatsoever. Stacy made no effort to establish rapport with me. No "nice to meet you," "how are you today", etc.
When I came down to pick my baby girl up, Stacie's attitude continued to worsen. She actually told me that my puppy was not allowed in her trailer until she learns to calm down. Ummm, she is a PUPPY and is going to be rambunctious and energetic! Stacy made it clear that she had experience grooming puppies.
Finally, we get to the payment exchange. I have my card in hand ready to pay and Stacie says with a gruff and stern look on her face: "nope don't take cards. It's cash or check." So then I have to run back upstairs and write a check!
Muffin was returned to me still somewhat wet, and the hair around her face now covers her eyes and makes it look as though she can't see. She smelled good, that is the only thing Stacie did right.
I am sickened by this experience and I only hope my sweet little girl, Muffin, is not traumatized by this woman and her first experience getting a bath. We are going back to our former mobile groomer. Thank God I paid with a check so I could place a stop payment.
If you're looking for an incompetent and rude lady to come and "groom" your pet, this is the place for you. There was nothing "Pawsitive" or "Heavenly" about this place. A complete waste of $88.00!! read more