I don't understand what is so appealing about the store because it's very expensive and on top of…read morethat there was only one employee present that was nowhere to be found so there were five people waiting at checkout to be helped so I ended up leaving

Although I was not greeted or acknowledged when I entered, I still decided to purchase a dog tag…read more The cashier Ryan, noticed that I was struggling with the tag machine a few feet from the register--it was my first time using it, yet no assistance was offered. After eventually figuring out the process, I went to the register to pay, where there was still no eye contact or conversation. I then returned to the machine to engrave the tag and nearly broke it several times trying to fit the tag correctly on my own. A second employee later came in, and when I asked for help, he was noticeably more friendly and helpful. Unfortunately, the experience made it clear that consistent customer service training is lacking among the staff. I will be choosing PetSmart moving forward. I didn't feel like a valued customer at all.

I'm truly blown away with this new place. My dog needed to get groom and I was hesitant on taking…read morehim to the previous petsmart store I usually take him to because of how sad and terrified he looked every time I went to pick him up. I decided to give it another try but instead of taking him to the Kissimmee location, I would now take him to the St.Cloud Location. The day before his appointment, I received a call for confirmation to take him. I was mind blown because this was the first time a petsmart has called at all. The gentleman was really polite on the phone and reminded me to bring all his updated records to his appointment. Day of appointment: We had an appointment at 9:00 a.m. I arrived a few minutes lates because of the traffic and once I got there I realized I scheduled before opening hours. There's a bell that you can ring and they'll open the door for you so you can take them to the grooming section. First impression: I was amazed of how big and clean it was and how it didn't have that animal scent as other stores. Once I got in, I got greeted by a lovely young lady. She went ahead and asked me all the questions and then explained to me what they were going to do. Any concerns I had were completely answered and she made me feel comfortable on dropping my dog Zero off. I had voiced to both of the young ladies that at the other location they didn't listen and groomed my dog incorrectly. Pick up time: Time for me to pick up my baby Zero. Before I head out, they sent me a picture of Zero when he was completely ready and another email to let me know he was ready for pick up. When I got there, they were still in high spirits and gave me his paw report. He came out a different dog, different as in happy this time. I've never seen Zero come out as happy after taking to the groomers. He was looking so clean and so perfect. They even gave him an adorable bandana. Overall, I'm really happy with this location and everyone was really helpful and nice. I'll be back in two months for another appointment :)

Walked in to get a $4 fish that's less than one inch for a classroom tank. Cashier 7 people deep…read moreand no one walking the floor so went to the office in the back. Staff looked bothered to see me. Asked me how many fish were going in the tank and size. I said only one and 5 gallons. She said I needed a 10 gallon tank but she could sell me a shrimp or beta for mine. I wanted the fish so I told her I had a 10 gallon tank (for a $4 half inch fish). She asked me to point it out in the isle. Went and spoke to cashier and came back. Asked which one I wanted. I told her any in that tank that was alive. She struggled for 2-3 minutes. Got irritated and threw the net in the sink (check your cameras 8/16) then went to the front and grabbed a larger net. Struggled some more. When I went to pay was again asked about the size of the tank (for the half inch $4 fish). What's worse a half inch fish in a 5 gallon tank or 30+ in a half gallon tank. I should be the one scolding you ‍

I be in the store two times the owner is so nice I love this store the products is so chep I bay in…read morepetco my dog food this people have same one for a less price go to this store n u see I use for my puppy royal canin petco sale this one for 44.95 n this people have same one for 24.00 omg I'm stay with u loving pet people thank u u loving pet

This is a wonderful and clean looking pet shop! We bought both our sons' birds here. They were baby…read morebirds which Mr. Romano continued to hand feed even after we had purchased them. We were able to have our boys visit when they pleased. Mr. Romano then told us when the bird were ready to come home. We highly recommend Romano's Pet Shop.

We Love Romano! We've gotten several little pets from this place and we Love it here. Got to hold…read moreand snuggle some baby sugar gliders this time we went This is a great little spot. Support small business!

My family and I have taken both of our dogs to Mondo Pet's for years . I've never had any…read morecomplaints. They do a great job and the staff is super friendly. My dog isnt scared when he's going to an appointment so I will be back every single time.!!

Such a loving and caring staff. They treat my dog as their own. I will never use another groomer…read moreagain. This place was recommended by the breeder where I got my goldendoodle. Now I take all my dogs here. :)

I took Brain (my dog) today for a bath and when I went to pick him up, his nose had blood on it,…read moreand I asked the lady about it and she didn't gave me and answer!!!!

Stay away, the owners are the worst, AI generated websites can't cover up for the fact that they…read moreare clueless. Their Lake Nona store provided nail trimming....? Which they did in the middle of their tiny retail store....which is just wrong. This Yogi and Bo-Bo couple are also responsible for the shoddy Lake Nona Dog Walker service. Run!

We love to bring our dog buddy over here every time we are in town, Melanie does such a great job…read morewhen he comes for his grooming appointment, she puts a lot of care into what she does. We really like this attention they put to the services at this location.

I've been down here a few times for grooming services with a few different dogs, one a…read moreStaffordshire and the other a beagle mix. I've always been really happy with the results, you can tell the grooming staff is professional, efficient, and really cares about the health and wellbeing of the dogs they provide services for. Bonus, they also give your pet a cute little scarf when they're done. I've bought a few other things from this store like treats and such but can't say a lot about any other services here. It doesn't seem like a huge store but they have a decent enough selection so they'll probably have at least a few choices of whatever you're looking for. Fair warning, getting in and out of the lot can be a bit of a pain when there's a lot of traffic, but that's an issue with the lot itself and not this business.

We got our sweet little baby from here and it was a great experience. He never had any health…read moreissues. I love that he came with his initial vet appointments and was already set up with a vet. He also came with the crate, toys, leash etc. he was so well mannered and an angel of a puppy. A little overpriced but they had plenty of financing options! Wec would definitely buy again from here!

Chews a puppy scammed me out of my dog supplies while the pricing is true the dogs are starting at…read more$399 but when I arrived in person I was told that those dogs are no longer available I stayed inside of a private room where no cell phone recording was not allowed initially I was told a puppy was $399 she then scanned the puppy came and said the price is $6,959 I said ma'am I am not going to pay nearly $10,000 for a dog are you insane! I went through three dogs on my third dog I fell in love with my dog I was able to talk the ladies down to a price of $1899 then I get a notification my card was charged for $300 extra she says that was sales taxes, then we get to the dog supplies I said well will I be able to buy these products at Walmart they said no because Walmart doesn't have the best products their store is a one stop shop I end up spending $328 just to go to PetCo or Petsmart a few days later Petsmart has the same products but for much cheaper and better quality overall experience 6/10 customer service 2/10 Chews A Puppy are just a bunch of liars they are not honest about their sales.

I usually take my babies to a mom and pop salon, but unfortunately our dogs personal groomer left…read morethe shop to start his own business. This time i decided to take them to get groomed at petsmart since it was convenient and close to home. When i took them they told me that our dogs had to many knots and they were not able to give them the cut i requested. Mind you I've taken them in worse condition to our previous groomer and they did their best to get all the knots out. Even if i had to pay a bit extra for detangling conditioner. When they called me to let me know our babies were ready I was in shock from the way they left our female baby. They completely shaved her body from head to tail. I didn't make a scene nor did I refuse to pay for what they did. All I know is this will be the last time my babies return to this shop. Just wanted to add our male baby did come out nice. Also it was two different groomers who took them in.

This Petsmart is okay if you just need to grab something quick. I've been to this location several…read moretimes now, but nothing about this establishment has blown me away. The checkout always takes a long time. It always seems like they only have one cash register open for checkout, which I find to be odd. In addition, the store does not feel the cleanest. Whenever I walk through the dry dog food aisle, I am always welcomed by many moths fluttering around. The one good thing about this PetSmart is their emergency clinic in the back. I really like the doctors who work back there. They seem very knowledgeable and kind.

Honestly I choose this this place because I thought the name was funny and they had a few 5 star…read morereviews. When I called a girl answered the phone politely and answered my questions, then giggled and said let me pass you on to the owner, which I thought was cute because it must mean they have fun and love their job. I took my German Shepard in, she was in dire need for a bath, and she came out beautifully! She smells so good and they brushed out all her under coat. They even put a cute bandanna around her neck, which she loves! My husband tried to take her bandanna off and she bit it and tried to put it back on. They must have made her feel like a princess. They even sent her home with a treat bag. My two children were so happy to feed her when we got home. Thank you so much! We will be back again soon!

Customer service was great , my dog was ready within an hour and even got some treats on my way out…read more will definitely be coming back !!