I usually take my babies to a mom and pop salon, but unfortunately our dogs personal groomer left the shop to start his own business. This time i decided to take them to get groomed at petsmart since it was convenient and close to home. When i took them they told me that our dogs had to many knots and they were not able to give them the cut i requested. Mind you I've taken them in worse condition to our previous groomer and they did their best to get all the knots out. Even if i had to pay a bit extra for detangling conditioner. When they called me to let me know our babies were ready I was in shock from the way they left our female baby. They completely shaved her body from head to tail. I didn't make a scene nor did I refuse to pay for what they did. All I know is this will be the last time my babies return to this shop. Just wanted to add our male baby did come out nice. Also it was two different groomers who took them in. read more

This Petsmart is okay if you just need to grab something quick. I've been to this location several times now, but nothing about this establishment has blown me away. The checkout always takes a long time. It always seems like they only have one cash register open for checkout, which I find to be odd. In addition, the store does not feel the cleanest. Whenever I walk through the dry dog food aisle, I am always welcomed by many moths fluttering around. The one good thing about this PetSmart is their emergency clinic in the back. I really like the doctors who work back there. They seem very knowledgeable and kind. read more

Clean, quiet, and easy to shop. Interestingly, studies show most customers rate cleanliness as a top factor in trust and this store nailed it. Based on this visit, I'd recommend it. read more

PetSmart - Store - Pet Training Near Me - Kissimmee, Florida

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Brought my fur baby yesterday for a quick bath and trim. They did exactly what I asked and nothing more which I love. I was terrified to come back to a different pup the pricing was very good, along with the service. I was a bit annoyed with the lady. She tried to tell me that my dog is not the breed that she is. I'd understand if I got my dog from the shelter or off the street, but she was given to me by my father, whom owns both the mother and the father of my pup. They tried to tell me she's a Morkie when she is a Pomachon; her mother is a bichon frise and her dad is a Pomeranian. Please do not try to tell someone what they have when you do not have any facts. That's like me telling you you're not your ethnicity. Very disrespectful. read more

PetSmart - Pet Training Near Me - Kissimmee, Florida

Bought my dog to this Petsmart to get groomed. He normally gets a wash, cut and nails grinded. Booked for a 1:00 pm appt. Arrived at 12:40. No one was in the groomers area. So we waited for someone to come. They finally arrived. They took my dog to back and indicated that they will call me when ready. Well it's been over 4-1/2 hours and no call. Finally I called and asked is he ready and they indicated that he was not. He was drying on the back. They will call back when ready. Now it's 5-1/2 hours and still no call. So we decide to just go over there and get our dog. They just happen to call us when we are literally 2 mins away from the place. We asked why is it that we have a scheduled appt and it takes 5-6 hours for a dog to get a hair cut. They said they are understaffed and have appts before us. We asked if we had an appt then what was the problem with not getting groomed at the appro? We get being behind and if that's the case then why not call and reschedule or ask to come later as an option. The business solution they gave us is that they have a jump the line service for an additional $15. So we jump ahead of all the other dogs that are there before us? What's the point with having an appt in the first place? Don't take your dog if you want it crated for hours on end and not walked and who knows if they have access to water. This place can do better. read more

Didn't have what we were looking for, selection of dog eating mats was very small and the dog beds you could easily pull the fur out of. Maybe we'll be back for food, but it didn't work for us today. read more

We were a little bummed with this location as they didn't have any of the normal animals - birds, mice, cats, etc. They do have all the normal merch like food, toys, accessories. We didn't encounter any staff during our visit, so I can't speak to that, but they did have a cashier upfront checking out customers. They are NOT enforcing masks here. There is a sign on the door, but we saw two people walking around without a mask in sight and no one said anything to them. Overall: B Not enforcing masks. They do have sani stations and signs. Normal merch but no live animals to see. read more

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Just got a cat for my kids, had to rush here. Staff was super friendly and helped me out, on what to purchase for our new cat. They went as far as educated me on do's and don't. I truly appreciate them going the extra mile! read more

Worst dog "trainner" ever. The only animal that I'm sure she work with are goldfish. Useless and no care at all. If your dog is exited she will not gonna work with it. read more

The grooming service is a SCAM. $60 and they didn't even give my pup a haircut and they shaved between his eyes and made him look crazy. Charged extra to even do that much because assistance was needed. Couldn't even see my puppy before paying, which is WILD. When I get my hair cut, I see it before I pay for it. Said maybe they would try a full haircut after a few more visits, as if I would ever return! DO NOT GET YOUR DOG "GROOMED" HERE!!! Before and after pics are attached as your beware. Didn't even get the bow/bandana that was paid for. read more

PetSmart - Puppy POST groom - Pet Training Near Me - Kissimmee, Florida

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most of the fish are dead and the worker grabbing the fish were careless and put them into a small bags with not a lot of water read more

PetSmart - more dead fish than alive - Pet Training Near Me - Kissimmee, Florida

Yesterday I had an appointment at PetSmart on Narcoossee Rd with Kae C for a full grooming session for my 8-month-old goldendoodle. I have to say that Kae C is the worst groomer I have ever dealt with. My wife and I spent 10 minutes or so explaining what we wanted and stressing to her what we absolutely did not want. Left our dog for 4 hours and came back when called and the groomer Kae C just shaved the dog. Did not clean the ears (second time happens with her), facial hair (what's left of it) was cut uneven, his skin around his private parts was lacerated, nails were cut uneven and not filed. WOW! I would fire her in a heartbeat if she worked for me. Do not use her as you will regret it!!!! Horrible service by her. We have no issues with other groomers and store in general at the location. She is the opposite of a great groomer. Beware of Kea C1!!! read more

This place gets zero stars for caring for pets in my opinion! As most of you already know, Pet Alliance of Greater Orlando suffered a horrific tragedy last night. The Sanford location was taking in the survivors from Orlando and was asking for wet cat food and blankets. I called this location and asked to speak to the manager and was connected to a guy they said could help me. I asked if we could put a box out for people to donate in the store for the shelter. He said he could not do this without his managers approval. I asked for the manager and she is on vacation until next week. Wow! I really hope nothing happens at this store that needs immediate attention. Way to train and empower your employees. So much for caring about animals! I tried to call corporate and spoke to two very nice ladies that were no help and since the phone system kept reconnecting me to the same location, I gave up. What happened to common sense. Never returning there. This was the same place that when I called and asked if they had a pet chip scanner when a lost dog was found on the road on a Friday evening after 6 told me to call animal services. Yeah, they care about pets, not from where I stand. read more

PetSmart - Tragedy in Orlando! - Pet Training Near Me - Kissimmee, Florida

Paid $40 each for 2 dogs. Shampoo and brush that includes nail trim. Neither dog got their nails trimmed. Groomer said they shied away due to a noisy environment. Huh? Aren't they in charge of their environment? Don't offer the service if you don't provide it. read more

Three strikes and your out! I will never books grooming appointment here again. This is not about the first two strikes, it's about the last. So I booked a wash and full cut and added nail grinding services for an extra $15. Not only were the groomers "unavailable" to remove knots, the groomer called me and said she would have to cut off all of my puppies hair. I said that was fine. Normally that would not be a problem. I feel the groomer just ain't know what she was doing. I picked up my puppy and paid for my services. I had to come back the next day because her nails were not grinded. Instead of the groomer calling me to let me know she was unable to grind her nails, she instead charged "special" services. So the next day I had to pay an extra $20 for grinding her nails which total cost for grooming was $95 for a puppy. The groomers there are incompetent. I will never take my puppy there again. They cut off all her hair, including her tail. My puppy looks horrible NEVER AGAIN!! read more

I've taken my dog here since I adopted him to be groomed. Usually quick and he usually comes out happy. I came yesterday to see if I was able to find a good Halloween costume and I left pretty content with the options. read more

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I cannot thank Natalie the groomer enough! Our dog is completely terrified of getting his toenails cut. I was at my wits end and brought him to Petsmart. Natalie and another groomer were able to hold him, keep him as calm as possible and he walked away with a new pedicure. He was very agitated and it was difficult for them, they could not have been sweeter about it. read more

I will start off by saying that I don't frequent pet shops. Mostly because I hate seeing animals being sold plus I hate that they're seen as nothing more than merchandise that can be replaced. Anyway, that's another story for another day! However, if I did have to go to a pet store to get last minute pet supplies or food or whatever I needed that won't ship in time, this is a great place to stop by. This store was very clean and very organized. The girl at the register who helped us, Mary I think her name was, was super sweet and very kind. I did noticed that they had a LARGE selection of food, toys, supplies and anything else you may need. The store also has a grooming area and a vet inside, so that was pretty cool. You can literally have a whole day for you and your furry friend at this place. Get them groomed, checked up and buy them treats for being excellent. They do have sales if you're part of their rewards program--that's really cool. Make sure you sign up for that. Other than that, like I said, I don't shop at pet stores but if I HAVE to I will be stopping here. read more

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They always provide Dolce (my dog) with the best service. They are very careful and detailed with her. They always groom her perfectly and give her the mini schnauzer hair cut. Very satisfied with their services. read more

This week I went into Petsmart to get my Service Dog some items. While walking into the store, there was signs stating you must wear a mask, which I appreciate due to my medical health and what's going on with this virus. Sadly I was met with many guest not wearing a mask. Even a customer with no mask came close to us and showed no care during this pandemic. I made a comment to the cashier about this and he didn't want to start an issue with a Karen. The health of others do matter and PetSmart needs to truly back up this policy. read more

Customer service is always bad nobody feel like work in this place, also we purchased a puppy guide they offered with coupons that cost $20 to find out every time we trying to book a grooming or a class for our puppy they never have availability finally I was able to find a day to use it and they told me my coupon was expired the day before and they won't be able to honor it. We always come to this store because it's closer to our house but I'll prefer to drive more just to get better service or go to their competitors read more

PetSmart - It should say spend $19.99 save $0 - Pet Training Near Me - Kissimmee, Florida

HECTOR IS OUR NEW GO TO STYLIST!!! My Yorkie is old and super nervous that it's always so difficult to find someone who can groom her aside for the one that did her hair while we were overseas. It took us a lot of trial and error to find our 8 year strong stylist in Germany and was heartbroken to leave him. Being back a year, and having to switch through so many stylist, no one can get her looking half as cute. NOW WITH HECTOR!!! HE IS STUCK WITH US! Finally we find someone patient enough to groom her and look super cute! read more

Easy access location with ample parking. Not as big a selection of canned cat food as other PetSmart locations in the Orlando area. I have found that their in-store prices for flea products are always higher than their web site. Fortunately, they will price match the lower online PetSmart prices if you ask. read more

PetSmart - Pet Training Near Me - Kissimmee, Florida

Walked in yesterday with our one-year-old and three-year-old full of excitement for our first family fish. Upon walking to the back of the store where the fish are displayed, an associate with blue hair showed up shortly and advised that we needed a tank that was conditioned already before getting a fish unless it was a betta (stating anything other than would not survive.) Which was useful information as this was our first time purchasing a pet fish, but we noticed immediately that her tone was not very friendly... not too much of a big deal but shortly after, my very curious, polite, and friendly 3 year old went near where the associate was moving some things around (still in the fish section) and said "hi" a couple of times without any acknowledgement... she then said, "wow, what's that?" Pointing to one of the exposed shelves. The associate replies "that's the trash," and just looked away. My daughter was clearly pointing at a food container that was on the shelf... I immediately intervened and explained about the container to my daughter as I could tell she was confused about the awkward interaction. When that happened my husband and I looked at each other and knew it was time to go. She totally ruined our vibe. I thought this was important to share because reality is a that we all have "off" days and can't always be the most amazing person to everyone, but there is a certain sensitivity that should always remain, especially in a customer service setting, and especially with children. Let it be known, we were only there about 5-10 min - my kids were not being disruptive or rude; just looking at the fish tanks - and that's all it took to ruin a family moment we were looking forward to all day. So, we left - went to Petco and are now proud owners of a male betta named "Mushu" (after my daughter's current favorite movie, "Mulan"). read more

207/100 in 2016 challenge I like this place a lot. Very large store. Clean organized store. Good selection of toys and clothes for all animals. Love the leash selection for the puppies. This location is in a larger shopping center next to an Academy sports and a Party City. Staff has always been nice, polite and pleasant on the occasions I have been here. Again, good selection of most items you are looking for. Everyone is always willing to help find what you are looking for. They offer grooming services and vet services. They also have cats and kittens for adoption for a resonable fee. I have more than once thought about coming home with a kitten. Store is also busy when I am there so that must be a good thing. read more

Joe in the aquatics department was extremely helpful and knowledgeable! A definitely appreciate good customer service. Thanks Joe!

Sydney was EXTREMELY rude when I visited this location. I had an appointment and as I walked in the salon, I was not greeted. I expressed that I had a 3:30pm appointment and she looked up the appointment - left me standing there, turned her back and assisted another employee with a dog. She didn't bother to say "we be right with you" or NOTHING just turned her back and left me standing there. Another associate informed me that the person who was grooming my dog was at lunch and will be back shortly. Sydney could have said the same thing to me. I saw Sydney as I was leaving the store and I expressed to her that I felt she was rude for disregarding me and leaving me and my dog standing, she just looked at me and said OK. She didn't even have enough respect to apologize, which led me to believe she was rude on purpose. I will be making a formal complaint with the Corporate Office. read more

I bought a hamster here the other day and im so happy with my purchase,it was very affordable and the guest service was great,the guy helping me told me tips on owning a hamster and was super friendly.the hamster is in good health,friendly.i recommend coming here for a pet read more

I used to come in here all the time and never waited more then a min or 2 for service. This past year has been horrible! Every time I go in I wait more then 15 to 20 minutes then walk out. I just need a few gold fish but no one is there and even if I go up front to ask they still take forever to come over. Today I was completely ignored and I ended up leaving after 20 minutes standing around waiting. The store had a total of 3 people shopping, so its not like the store was slammed! And last month while I waited after they called someone , I could hear the 2 employees giggling in the back behind the birds. Talking away knowing I was waiting. Make me wonder how the animal care is... read more

Be very careful when adopting a pet here! I adopted a guinea pig, who got sick two days after, so i had to bring him back to get seen by the vet. After being told over and over that he was on medication and doing good, i called the day i was supposed to pick him up again, and they said they had to put him down. Apparently, he had had pnemonia and on medication since before i got him, and they never bothered to tell me anything. I have another guinea at home that couldve contracted this and gotten horribly sick as well. Never buying from this store again. read more

You can find what you need for your furry babies here, but it's a little pricey compared to most pet stores. read more

PetSmart - Cat adoption going on today! - Pet Training Near Me - Kissimmee, Florida

Stay away from grooming... at first I was pleased with the way the groomed my dog but after a while I started noticing that they would find 2/3 knots in places like near his butt and under the ears and instead of just shaving down those parts they would shave them down completely. It doesn't matter what you say they say they will try but will shave them down anyways... it's really annoying because when they want to they do a good job but mostly they just want to shave them down and save that time. If I wanted to save 50 dollars I would just shave them down at home instead. read more

I have taken my dog to this location for a few years to be groomed, normally with great results. The last time I took him, after 3.5 hours I returned to the store because I had not heard back from them. When I walked in and asked about my dog, by name, they legitimately had no idea what I was talking about. No one had any recollection of dealing with my pup and, after checking in the back, they came out to tell me that his groomer left mid-wash and they had forgotten about him so "the dog" is still wet. They told me they would have his service done in 30 min, which I found strange because I paid for a full groom and 45 min de-shedding service. At this point, my dog had been sitting in the back, wet, cold, and alone, for 3 hours. They ended up "completing" the service in 15 minutes and charging me full price. I spoke with the manager on duty and the only discount he would give me was 10% off. I e-mailed PetSmart because I was upset that after being neglected and not fully serviced, I was still charged $75 and given no sort of apology. I am now looking for a new grooming location. read more

This PetSmart location provides great quality service and care when it comes to dog grooming. My dog is always very nervous and tends to run away when it comes to her dog grooming. The employees are amazing at handling the pets and making them feel extremely comfortable. This was my 2nd visit with them and I was extremely satisfied with the level of service that I received. I highly recommend this store's dog grooming service. An added bonus, is the immaculate condition that the entire store is in. read more

I was in shock at the cost of a grooming here. Additionally, they charged me 5 dollars more for one dog and could not provide a reason other than Breed. My dogs are the same size and get the same buzz cut. I called the grooming store after the fact to confirm the price was what it was. Mercedes answered and could not have been more dismissive of my concern. The cost was my initial concern, but horrible customer service just confirmed I will never set foot in this business again. read more

I absolutely loooove this Petsmart. Its new, very pretty inside, staff members are really friendly, their costumer service is awesome. Their hospital is incredible, they always take your walk ins and try to get the vet to see your pet as soon as posible. I take my dog here for vet consultations and purchased their wellness plan, i must say..best decision ever made. Love it! read more

Don't bother if you have a cat! I have a Himalayan and every time I've had her to a groomer or vet they compliment on how sweet she is and that she is the easiest cat they have ever groomed. I brought her here to get a shampoo and shave and was told I had to pick her up because she is too aggressive. What a joke. They obviously have little or no experience with cats if they think this one is aggressive! Save yourself the time and don't bring your cat here!!! read more

This is my favorite Petsmart grooming salon to go to! I take my lovely chihuahua there twice a month to have her nails grinded and to take a bath and get her nails painted. They do an excellent job and i love the colors that they paint her nails. She smells so good comming out of the grooming salon. read more

I wish I could give no stars. I have been to many Petsmarts before, but none with service as poorly as this one. We went inside to buy my daughter two hermit crabs. The first two she picked were dead, so we went with the only other two available. We get in the car and before we can leave the parking lot she notices that they are not as active as her the other three that she owns at home. After spending a short amount of time trying to get both crabs to move, neither of them will even slightly move either their claws or legs. We took them back inside and a different worker confirmed that the two we purchased were indeed dead. Cannot believe that we were sold two dead animals. My daughter cried the whole ride home. Horrible service. read more

This store is Great! The staff, starting with the managers, are very reasonable, friendly and aproachable. The store is nice and clean. Keep up the good work!! I started recently a fish tank hobby and I have received from the staff valuable recommendations. Your store offers and prices are appealing. read more