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    PetSmart

    3.4 (19 reviews)
    Open 10:00 am - 7:00 pm
    Updated 3 weeks ago

    Services - PetSmart

    Private dog training

    Bath and groom only

    PetSmart Photos

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    Reviews With Photos

    Pamela H.

    Though this is the closest pet shop to my home, this is the 1st time I have come here. I stopped in for a couple cans of dog food and was impressed by the layout and variety of pet supplies. The Halloween display particularly caught my eye, as well as the entire back section of the store dedicated for high quality fresh dog food. It was like the Harris Teeter of dog stores. Everything was open, clean and organized. The staff were friendly and helpful. I think I may have to visit my home store more often.

    Drying him off myself as you can see he loves the dryer
    Quinton E.

    Took my dog in for his grooming appointment and was very unhappy with the results. He didn't smell good at all and was dripping wet when I picked him up. I asked what happened the staff said it was to much work to finish drying him off. I walked away and went home to blow dry my dog.

    Doris R.

    I'm truly blown away with this new place. My dog needed to get groom and I was hesitant on taking him to the previous petsmart store I usually take him to because of how sad and terrified he looked every time I went to pick him up. I decided to give it another try but instead of taking him to the Kissimmee location, I would now take him to the St.Cloud Location. The day before his appointment, I received a call for confirmation to take him. I was mind blown because this was the first time a petsmart has called at all. The gentleman was really polite on the phone and reminded me to bring all his updated records to his appointment. Day of appointment: We had an appointment at 9:00 a.m. I arrived a few minutes lates because of the traffic and once I got there I realized I scheduled before opening hours. There's a bell that you can ring and they'll open the door for you so you can take them to the grooming section. First impression: I was amazed of how big and clean it was and how it didn't have that animal scent as other stores. Once I got in, I got greeted by a lovely young lady. She went ahead and asked me all the questions and then explained to me what they were going to do. Any concerns I had were completely answered and she made me feel comfortable on dropping my dog Zero off. I had voiced to both of the young ladies that at the other location they didn't listen and groomed my dog incorrectly. Pick up time: Time for me to pick up my baby Zero. Before I head out, they sent me a picture of Zero when he was completely ready and another email to let me know he was ready for pick up. When I got there, they were still in high spirits and gave me his paw report. He came out a different dog, different as in happy this time. I've never seen Zero come out as happy after taking to the groomers. He was looking so clean and so perfect. They even gave him an adorable bandana. Overall, I'm really happy with this location and everyone was really helpful and nice. I'll be back in two months for another appointment :)

    Louise S.

    I like this place a lot. Very large store. Clean organized store. Good selection of toys and clothes for all animals. Love the leash selection for the puppies. This location is in a larger shopping center that was just built next to a hobby lobby at the start of St. Cloud. Staff has always been nice, polite and pleasant on the occasions I have been here. Again, good selection of most items you are looking for. Everyone is always willing to help find what you are looking for. They offer grooming services and vet services. They also have cats and kittens for adoption for a reasonable fee. I have more than once thought about coming home with a kitten. They get their adoptions from the local shelter down the road. I love this...Store is always busy when I am there so that must be a good thing. Great parking. Much needed location.

    So upsetting. There's tons of Dead fish in every tank and the waters were so cloudy... I don't even do this but this was unexceptable!!

    PAULA HAS BEEN THE VERY BEST GROOMING VERY PROFESSIONAL
    Edwin R.

    paula is the best. for more than a yera my dog charlie has been going to this place in st cloud florida and everybody are very professional. always smiling. thanks

    Gives me the shivers

    I've been here a few times and never really came across any problems. It's usually not very busy and employees seem to be helpful. Unfortunately when I came to the store to pick up a few things I came across the cats. While my friend was looking at the adorable cats a huge Cockroach came crawling up the wall. So this is making me question if the things i buy for my animals are even "okay" or bug free. So gross. & poor cats!

    Tyler is always the best! My dog loves seeing him at bath time! Thank you Tyler!

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    1 year ago

    Great selection for puppies! Everything you need for a pet. Great selection of beds and food.

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    Ask the Community - PetSmart

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